Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
GlanACC
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Sign Up13:00 PM, 26th April 2023, About 2 years ago
As its your first time letting, I woudl use a letting agent. Dont forget to let your mortgage company know if you have a mortgage and your current insurer as both will likely have special conditions.
northern landlord
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Sign Up15:33 PM, 26th April 2023, About 2 years ago
Here are some tips in no particular order.
Opt for full property management to reduce hassle. For this you need a good rental agent not a estate agent who dabbles. When your agent says he “has no idea what the detail is and what this means in practice” concerning a licensing scheme this should be a warning bell. It’s his job to know and advise you, not the other way round.
Don’t be tempted to rent out to friends, friends of friends or relatives always check references and seek guarantors and don’t be best buddies with tenants, keep your relationship a business one in case you do have to evict them at some point. A good agent can insulate you from tenants.
White goods supplied to tenants seem to have brutal short lives so don’t be tempted to provide them. If you are stuck with white goods sell or gift them to the tenants so they are no longer your property. I always provide a cooker but I know other landlords who don’t. I think this is a grey area.
While not really white goods avoid supplying electric showers they always pack up and the switches fail. It might have worked fine while you lived there but the tenants will soon put a stop to that. Also avoid thermostatic shower mixers.
You will be amazed at what things tenants can break. Mine seem to specialise in door knobs, handles latches and locks with a side-line in kitchen cupboard doors that fall off.
Remember that gas checks can unearth boiler problems that might have gone unnoticed before so you will go through boilers quicker than you might think.
Don’t rely on being able to get your house back quickly if you want to move back in or sell as you will probably have to go to court and delays of over a year are common unless your tenants are open to being bribed to leave.
Review the rent on a regular basis.
Check your EPC rating to get an idea of what you might have to spend upgrading to a C in around 2027 ready for 2028.
Beaver
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Sign Up15:46 PM, 26th April 2023, About 2 years ago
Reply to the comment left by northern landlord at 26/04/2023 - 15:33
I agree with all that except that because the cost of fitting an electric shower is not prohibitive I provide one (fitted by a qualified plumber/electrician). But I would add make sure that your agent provides a thorough inventory check with photos and that the tenant signs it. Tenants do indeed break lots of things. In my experience children do more damage than pets do.
Peter Molloy
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Sign Up16:33 PM, 26th April 2023, About 2 years ago
thank you for everyones comments and feedback. A lot to read
The stairs are an issue for me getting up them not an issue in themselves (not sure who replied about that).
I have contacted 3 Agents now and waiting to see what they say when they come round. The issue with licencing (thank you for the link someone) is that there is no other detail. Not sure what the licence is for exactly and what I will need to do once I get it. There is no detail about anything. What I have found out is that Birmingham council were given the authority to introduce licencing by application to the Sec of State and they used the reason as 1. area of deprivation 2 crime rates. How is me paying a licence going to address that? I think they are supposed to visit your house to during the 5 years. One friend who rented a long time ago I admit said that if the tenant says no entry then even an agent cant go in so how can the council? What would they be looking for anyway?
I will have to be led by the agent on this it seems. The problem is finding one that is any good - when you dont really know what service you get till you sign up it is difficult. Another post I read today is about bad agents. what do do for the best? Do they look at the 29 areas in the HRSS before they take it on their books? I will look at the Ihowz info link.
Thanks again all. I will keep looking at this site as everyone seems very keen on doing the right thing her but I see it is far more involved that I first thought. gone are the days it seems when people rented a house and respected it or maybe just me and my age. ha ha
dolly day dream
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Sign Up8:42 AM, 29th April 2023, About 2 years ago
its over regulated, the governemt have made it all in favour of the tenant, stress stress and more stress, they have removed tax perks and are about to remove no fault evictions, so let them in and its real hard (and costly) to get them out. I would advise dont bother. i inherited a house and thought i would do a good thing in letting a dated (but solid) house out, fairly cheap. i wish i had never bothered. now selling
Jessie Jones
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Sign Up8:49 AM, 29th April 2023, About 2 years ago
Hi Peter,
I hope that you have considered tax.
As you have stated that you are having difficulty with stairs, I am going to assume that you are probably old enough to own your house outright. Again, assuming that you have lived there since you bought it, you can sell it today and pay no Capital Gains Tax (CGT) if it has always been your Principal Private Residence (PPR). However, the moment you rent the property out, CGT becomes due on any increase in value. After a relatively small number of years you might still 'own' the property, but if you were to decide to sell it to move into a similarly valued bungalow, you may no longer be able to afford that bungalow as you would have to pay CGT at the point of sale of your current property.
Also you ought to consider the implications of owning a rental property if you ever need long term care. If you own a rental property you would likely get zero assistance from the Local Authority to help with personal care. Although this is also true if you had the money in the bank, at least you would have access to the money as and when you need it. If your money is tied up in a rental property you can be left in the awkward position of not having enough funds on a monthly basis to help with care, but having too much equity to get any financial assistance.
Sorry if I sound like a 'negative Norman' here, but if you are new to the idea of being a landlord, these are bear traps that you might want to consider.
Roogy
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Sign Up7:14 AM, 30th April 2023, About 2 years ago
Peter, let me give you one piece of advice to save you a lot of stress and financial cost – insist on home-owning guarantors for all your tenants, or a very good insurance policy. It will reduce your applicants as you will find a number of applicants can’t provide a guarantor, however the fact is that if you get a bad tenant, (which we all have had over our careers ) it will cost you £1,000s and It’s extremely unlikely you will recover any of that money