Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Seething Landlord
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Sign Up12:32 PM, 13th December 2020, About 4 years ago
Reply to the comment left by Landlord Phil at 13/12/2020 - 12:15Thanks for this, it's a powerful message that needs repeating loud and clear.
Mick Roberts
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Sign Up16:18 PM, 13th December 2020, About 4 years ago
Reply to the comment left by David Price at 10/12/2020 - 13:32
That's it David, another Gotya.
Something they don't read, but the Judge will most certainly say need signed received proof, if not, u ain't getting your house back.
Helps the current mis-behaving tenant, the same tenant UC says is responsible, so they must be paid the rent. But certainly don't help the tenants going forward, as another reason for good landlords saying 'I've had enough'.
Beaver
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Sign Up9:28 AM, 14th December 2020, About 4 years ago
Reply to the comment left by Landlord Phil at 12/12/2020 - 13:08
I did deal with it: I had a EICR done when it was voluntary because as a landlord I already knew that I had an obligation to keep my property safe; when I did it I went beyond what the regulations required then.
And I just had a replacement EICR done again. The recommendation was to replace your consumer unit and this was to fix a problem with wiring that hasn't caused a problem in decades and as far as I can see wasn't unsafe. So I paid for the consumer unit to be replaced as I anticipated that it would be difficult to get hold of electricians and testers in the run up to April. I did "deal with it" not because I think it makes any significant different to the safety of my property or my tenants; I think their tumble drier is the greatest risk in my property...but it is their tumble drier, not mine. I did it to comply with the regulations.
Just because you found some dodgy wiring in one of your properties it doesn't automatically follow that every single landlord in the country would need to have obligatory five year inspections. You would normally expect there to be some kind of evidence that there was a problem that needed fixing; accidents in the government's safety statistics for example. I can't see any evidence of accidents with domestic wiring. I can see evidence of electrical accidents at work. I can see evidence of electrical appliances causing fires. But those problems aren't going to be solved by this "fix".
Does anyone know of any statistics anywhere...e.g. ROSPA, or *.gov.uk showing that there was a problem that would require everyone to have five yearly inspections and probably get a new consumer unit?
Paul Shears
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Sign Up10:18 AM, 14th December 2020, About 4 years ago
Reply to the comment left by Beaver at 14/12/2020 - 09:28
Well said.
Paul Shears
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Sign Up10:22 AM, 14th December 2020, About 4 years ago
Reply to the comment left by Landlord Phil at 13/12/2020 - 12:15
Better tip. Don't assume that every time you get a problem in this life, you can solve it by filling out a form and passing it on to someone else. That's just a social construct that will, sooner or later, be the death of all of us.
Landlord Phil
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Sign Up11:06 AM, 14th December 2020, About 4 years ago
Reply to the comment left by Beaver at 14/12/2020 - 09:28Beaver, I'm disappointed to hear your views on this regulation. The bare facts are that I've been shown dangerous faults in properties I own that would not have shown up without an eicr, unless an injury were to have occurred. I can't in good conscience find a way to justify the argument that the eicr is anything less than necessary. Yes tenants create their own risk, as do manufacturers of items, but surely spending a few quid every five years is better than not doing so? I more than most feel that gov is trying to shove us out of the way, but this is safety were talking about. Any reasonable measure that gives even the slightest improvement in terms of safety has to surely be a good thing. We aren't going to achieve perfection, but the eicr is a step closer. Look at it this way. What do you pay for an eicr? Divide it by 5 years, divide it again by 52 weeks. What's your weekly cost? Next to nothing is the answer. If you need to, use it as a reason to increase your rents slightly. As I've said before, the compulsory introduction of eicr is going to cost me thousands, but I'm supporting it because I don't want a dead or injured tenant. This doesn't give me a guarantee, but it's a reasonable step forward in mitigating risk. Do you know what the have a go heroes have done with your electrics before you bought your properties? Of course not. This goes some way to figuring out if they've done anything silly. The statistics mean nothing. The potential for injury means everything. One death would be too much for my conscience. I say it again, i support this scheme and I don't think its going far enough. Every property needs a check. It should be part of the package required to sell a house or to rent one. The fact that housing associations don't need it is ridiculous. Let's complain about those that are exempt, not that we have to get it done. As I said before, I'm partially qualified as a spark. Even I know what silliness has been installed in property and I don't look every day. If any more evidence is needed, ask your fully qualified spark what he's seen. It's enough to make your toes curl. Really, having an eicr requirement is not something any of us should be complaining about. What we do need to say is that we need to find ways to get all properties up to a level of electrical safety.
Landlord Phil
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Sign Up11:15 AM, 14th December 2020, About 4 years ago
Reply to the comment left by Paul Shears at 14/12/2020 - 10:22
Come on.paul, this issue is so much more than filling in a form. We both know that. I've been o on site for the tests, seen the findings and repaired them. Gov is keen to shove us out, I know, but this is one.piece of legislation that actually makes sense. I was against it before I saw the results and the Frankenstein wiring that Billy b&q has put in. Theres no way this is anything less than a good idea.
Beaver
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Sign Up11:30 AM, 14th December 2020, About 4 years ago
Reply to the comment left by Landlord Phil at 14/12/2020 - 11:06
Within the last 5 years I've had some new spotlights installed in my home by a qualified electrician; (so this is my main home, not my rented property, which has just had a new consumer unit fitted to it).
When this qualified electrician came in he did some extra work for me. I wanted some plugs fitted with USB outputs on them. I could have done it myself but I paid this qualified electrician to do it because I didn't have time and I assumed he'd do a better job. One of the sockets he fitted was fitted loose - you could fit a pencil between the socket and the wall.
One of the spotlights he fitted was too small for the hole he drilled in the ceiling. When he fitted the spotlights he told me I needed a new consumer unit. I wasn't convinced because he'd already told me that the wiring in my property was good; his words were that my wiring in my house was originally installed by teams of electricians working together. But it had a combination of some safety cut outs and some traditional fuses in porcelain fuse boxes: All very robust and encased in a metal casing.
But he said the regulations said I had to change it if he was going to do the other work. So he changed it and I paid him; I wasn't very convinced though because the two consumer units he put in are reasonably robust but they are made of plastic. The original units were made of metal. I could have hit them with a hammer or a step ladder and they wouldn't have broken. I'm guessing if I had to have this done now I'd have to have them replaced again even though they are recently fitted? Because they are plastic and not metal?
This qualified electrician also fitted a shaver charging socket in one of our ensuite bathrooms at the same time that he fitted the spotlights. Shortly afterwards my wife wanted a picture put up in the bathroom, which resulted in me having to drill a hole near to the new socket. I got my electrical safety tester out and checked where the cable was running; it didn't run up and down it was snaking all over the wall.
This qualified electrician did lots of testing; but he still left faults or work that I would consider to be not 100% safe. It probably complied with the regulations at the time though. Although I doubt it was safer than what was there before.
Shortly after we had the electrical work done we had to have our kitchen ceiling replaced (replacing old artex ceiling). Underneath the ceiling we found a wire that had had the insulation stripped by a mouse. I replaced it and made it safe. But that was never picked up by the testing by the qualified electrician.
So just because you get somebody qualified and he follows the regulations and gets your system to pass a test it doesn't follow that you are going to have a safer property.
So do you know of any safety data showing that there was a problem with the safety of electrical installations in the Private Rented Sector? Any record of accidents that were to do with the fixed installations themselves rather than the mobile appliances? And if there are records of accidents due to electrical installations, are they mainly in the Private Rented Sector or the Public rented sector?
The only records of accidents due to electricity that I can see online are to do with appliances. The information on *.gov.uk says that most landlords keep their properties safe.
Paul Shears
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Sign Up11:51 AM, 14th December 2020, About 4 years ago
Reply to the comment left by Beaver at 14/12/2020 - 11:30
Well said.
Landlord Phil
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Sign Up11:57 AM, 14th December 2020, About 4 years ago
Reply to the comment left by Beaver at 14/12/2020 - 11:30
I don't have data, but then again, its not my role to collect it. I do feel I have a responsibility to my tenants and my family though. What I'm picking up from your last message is that you need a new electrician. It's rare that a consumer unit needs replacing unless its failing. The rules say words to the effect that an installation should be fit for purpose according to the regulations in place at the time of installation. Beaver, I think you've been had over by a sub standard sparky. If he's that bad, have a chat with niceic. Next time, id get a 2nd opinion before you pay. A good spark is a busy spark. He doesn't need to create work. No matter how much you've been conned in the past, the fact remains that anything we can reasonably do to improve electrical safety is a good thing. Your spark was clearly one of the have a go heroes that I'm talking about. I would have questioned his statements. I wonder if he was qualified to the level he claimed. Sounds like a dodgy tradesman to me. If it quacks like a duck, it usually is a duck. Always worth a check.