Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Joe Bloggs
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Sign Up18:14 PM, 29th November 2013, About 11 years ago
Reply to the comment left by "Colin Childs" at "29/11/2013 - 17:36":
not correct. valuers are supposed to valuing on a vacant possession open market basis. the rent may limit the amount of advance if it is below lenders criteria, but it should not affect the valuation!
Nick Pope
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Sign Up18:40 PM, 30th November 2013, About 11 years ago
Joe, that's absolutely right. Surveyors have no interest in rates of return for BTL mortgages, we simply provide an open market value and a current market rent. The lenders set various criteria for lending based on the values provided.
For instance lenders will consider properties with a specified Loan to Value ratio which may be a wide range with the best interest rates at around 50% rising significantly in accordance with perceived risks if you want to borrow, say, 80%. The rates vary from lender to lender and are often based on past experience on their own mortgage book. In addition different regions pose different risks as do types of property.
Typically I normally assume that the lender will wish to see a rental level which covers a minimum of 125% of the monthly mortgage payment. In a rising market this may be a bit lower and in a falling market it may be higher at around 150%.
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Sign Up10:07 AM, 1st December 2013, About 11 years ago
Great input from Nick Pope!!
As others have stated, once a valuer has reached a decision, it is virtually impossible to change their mind.
The old days of sending in 3 comparables to reverse the decision are long gone!
What I do think this story gives is a salutary lesson about exiting a bridging loan.
Many newbies are told to buy a property on bridging, refurb it, and then exit via a BTL mortgage.
Clearly, there is no guarantee that a valuer will value a property at what you need to exit a bridge or refinance.
There are some specialist refurbishment products with lenders that may be a bit more likely to be able to release equity once you have forced the appreciation:
I think the moral of the story is to understand that there are no guarantees on getting the valuation you need to release equity.
In the case in the original post, perhaps the Castle Trust product might be an alternative to get as this increased equity? Just a thought ....
Howard Reuben Cert CII (MP) CeRER
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Sign Up9:38 AM, 2nd December 2013, About 11 years ago
Some of our investor clients have, in the past, bought several flats / apartments in the same block, but because of 'site exposure' criteria rules with each lender we have therefore needed to use different lenders for the same Client to enable a multi-purchase in the same block of flats.
Not all lenders use the same valuer ... and herein lies the problem because as we all know a 'valuation' is not a scientific equation but a very subjective decision made by the individual person who goes to value the property. On one such occasion, my Client was buying 6 flats in a block of 12, in east London (purchase prices, approx £250k each). Two lenders were required and on one day, two valuers were sent out. One went into one flat, the other went into the (identical) flat next door. The two reports showed .... a difference of £60k between the two.
No matter what we tried, the lower valuing fella would not budge citing all manner of 'professional' resources, qualifications etc. The Client had mixed feelings (was he buying one too expensive, or getting one too cheap?) but of course the vendors were just worried and anxious as this was a mix of sales for various reasons and too many issues already for them all.
This particular deal went through 'by negotiation' but it was a nightmare for a Broker to try and explain the bombastic attitude of the reports and the way there was no maneuvering on figures.
I know the cost of PI is an issue for valuers, but PI is not exclusive to just the valuers profession. All of us have to have PI in place so it is not in anyone's interest to 'get it wrong'. However we all do our very best, we all work for the duty of the Client and we look to process a case with as much due diligence at our fingertips as possible, so I acknowledge all of the sentiments above, and I also commend the Property118 property research tool which will hopefully help sellers to be more realistic on their pricing in the first place too.
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Sign Up9:57 AM, 2nd December 2013, About 11 years ago
Thanks for giving those examples Howard.
It just goes to prove that valuing a property is not an exact science and that this needs to be taken into account.
It causes me concern when I hear property gurus touting courses and strategies to buy a property BMV on bridging finance, do a basic refurb, then refinance or "flip" onto an end user.
A down valuation can cause huge problems on both counts and could leave newbies on expensive bridging finance with no exit.
Nigel Fielden
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Sign Up20:05 PM, 4th December 2013, About 11 years ago
Well I have had similar issues. I bought a large Victorian House and developed it into a 7 unit HMO with cash. The total cost of the property and refurb was £550K, it is fully let and we are getting £44K pa in gross rent - a yield of 8%. Having completed the development I wanted to mortgage it to use the cash elsewhere. I applied through a packager to the HMO specialist Kent Reliance, paid a valuation fee of over £1,000 and they sent a panel valuer from Connells. After accompanying him on the viewing and hearing all the right noises, I was shocked to see his valuation of £325K. When I complained to the packager, I was asked to provide some co parables - needless to say not many large HMOs in the area have been sold over the last few months! I complained to the lender and was told they would not try and influence the valuer's opinion. It's a racket - arse-covering all round - you pay your fee and have absolutely no recourse.
Mick Roberts
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Sign Up7:22 AM, 5th December 2013, About 11 years ago
Reply to the comment left by "Nigel Fielden" at "04/12/2013 - 20:05":
One thing I recommend to people is, although it doesn't relate to the value of the property, I say to people, when you send valuation cheque, I recommend stapling it to the letter, or if you send credit card details, say in the letter:
'Please find enclosed £200 cheque for valuation fee stapled to this letter, Or ‘You have my credit card details for valuation fee for XXXXXXXX address Nottingham.
I do want to use my own solicitors-they are a big firm.
Should you need anything else, can you please ’ring’ me ASAP, because one of my main factors in my business is SPEED, being able to operate when the ’bargains’ come up, because as you may be aware, they are not always there, & all of a sudden, five at once, so I do like funds ready just in case.
If we get together, I would like to request my choice of payment date, if possible?
Also please do not instruct the valuer if you need anything else & also if you cannot give me the 75% LTV & rates discussed, the 1% over BOE for life etc.
Once you are happy, instruct the valuer ASAP.
PLEASE DO NOT CASH ANY MONIES UNLESS YOU ARE HAPPY TO PROCEED WITH THESE DEALS ON THE INFORMATION YOU HAVE OFF ME. IF YOU ARE GOING TO REFUSE ME FOR ANYTHING, PLEASE MAKE THEM DECISIONS BEFORE YOU CASH THE VALUATION CHEQUE.
I would also like you to contact me before instructing valuer as I would like to choose the valuer as long as they are on your panel, if you can get it the valuation stage ASAP please'.’
This not cashing monies is very important. Mark may put me wrong on this, but I see that many mates pay their £350 (sometimes) valuation cheque, house gets valued up ok, then the Bank refuses the applicant on something that could have been found out at the beginning.
Mark Reynolds
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Sign Up9:50 AM, 7th December 2013, About 11 years ago
I recently bought a 2 bed in the Milton Keynes area as a refurbishment and rental investment. The surveyor who attended down valued the property which was to my advantage but also stated that there was a serious damp problem.
We had terrible problems with the mortgage company trying to get the surveyor to tell us where the damp was so we could rectify it. They would talk to us despite my partner being the mortgage broker. The mortgage company initially insisted that we get a damp specialist company in but paying @ £400 for a survey (taken off any work!) was not an option so I stuck to my guns.
Instead I asked a surveyor that we sue to do a damp survey at a cost of £60 inc VAT and he identified that the DPC had been breached with some tiling. We sent this to the mortgage company and they then put a 100% retention on the property, despite having a conditional offer being issued some weeks before!
When Carole challenged this they very quickly changed their mind and the offer was issued. The ridiculous this is that we have told the mortgage company that the damp has been resolved and they are happy without inspection!
So perseverance is the order of the day, especially when they think they are going to lose more business
Good luck with it all
Nick Pope
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Sign Up9:57 AM, 8th December 2013, About 11 years ago
Reply to the comment left by "Joe Bloggs" at "28/11/2013 - 19:35":
Mortgage valuations have only been disclosed to purchasers after 1982, primarily as a result of the ruling in Yianni v Edwin Evans & Sons where a firm or surveyors was found negligent (for not finding subsidence) even though the buyer of the house had not seen the report - it was considered that the provision of a mortgage was sufficient for the buyer to believe that the house was ok. Subsequently building societies decided to give copies of valuations to applicants as there was no apparent protection for surveyors anyway. Despite this I do not believe that anyone has an absolute right to see the report, whether they paid for it or not.
In recent years lenders have changed and a number do not provide copies now or they only supply a part of the report and keep the information they need in house (Lloyds Banking Group and Woolwich for instance).
Secondary lenders also tend to keep reports to themselves but in my opinion this is to allow them to turn down an application for non specific reasons which may or may not relate to value.
In many cases today the mortgage application is packaged by a broker and I believe (and I am ready to be corrected) that they are not allowed to charge over £5 until a mortgage is completed and that they pay for the report, not the applicant.
So far as I k
Mark Alexander - Founder of Property118
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Sign Up17:54 PM, 8th December 2013, About 11 years ago
Reply to the comment left by "Nick Pope" at "08/12/2013 - 09:57":
Is part of your post missing Nick? It seems to end mid sentence.
Since 2009 only a handful of brokers now fully package applications and organise valuations by the way.
.