Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up16:15 PM, 21st December 2012, About 12 years ago
We have posted a blog to try and clarify some of the points raised, which you can read here: http://blog.tds.gb.com/blog/renewing-deposit-protection-and-issuing-prescribed-information/
Members of TDS do not need to be concerned about deposit protection unknowingly coming to an end. If you are a pay-as-you-go landlord member both you and your tenant receive several reminders in advance telling you what to do. If you renew on a statutory periodic basis, you are not charged.
If you are a letting agent with annual membership, your deposits remain protected until you remove them from the database.
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Sign Up10:25 AM, 22nd December 2012, About 12 years ago
That does not address the issue at hand here as we are not talking about renewals we are talking about periodic tenancies. This appears to be symptomatic of the information that comes from MyDeposits, either you fail to understand the question or deliberately avoid the issue?! You posted three days ago on the other article referred to here that no action was needed if a tenancy turned periodic yet in Novemeber your stated to members that it was. The whole issue is far from clear and you will be responsible for many Landlords problems if it is not clarified properly.
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Sign Up11:42 AM, 22nd December 2012, About 12 years ago
Apologies if this has caused confusion.
To confirm: my|deposits members are not compelled to notify us if the fixed-term AST reverts to an SPT.
However, members have been alerted to changes to their online accounts -and this should be the email to which you refer, Ray.
The changes allow members to manage their tenancies and deposits online and make it easier, among other things, to renew a tenancy.
The changes do also allow members to update the status of existing tenancies - for example to confirm if the tenancy has come to an end or if it has reverted to an SPT.
my|deposits would always recommend that members update the status of their tenancies if the need arises however, the tenancy will remain protected regardless.
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Sign Up12:00 PM, 22nd December 2012, About 12 years ago
Hi, thanks for the prompt reply however there remains some confusion. Your recent email to members advises them that the deposit may (We need to assume that means 'Will' for safety) be automatically unprotected if the member does not advise you and update your system that the tenancy is now periodic. Given that you have just advised in the post above that members are not compelled to notify you of such a change, what would happen and how would you respond if such a deposit had become unprotected. You reaaly do need to clarify whetehr the changes you have introduced are compulsory or just to 'assist' your members keep track of things. Do you intend sending out a further formal clarification to your members as this forum cannot really be used for that purpose?
Mary Latham
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Sign Up13:05 PM, 22nd December 2012, About 12 years ago
I am so glad that you have posted MyDeposits, I had drafted a reply but I was waiting to see if you would come back on this first.
I knew that my deposits were safe with MyDeposits that they were protected until I unprotected them and that I had no need to do anything other than meet the legal requirements when I first take a deposit but my saying this would not have carriied the same weight.
I think that the confusion has come from the fact that MyDeposits are trying to reduce the time it takes to protect a deposit once a property is registered or re-protect a deposit when a new AST is given. I am really pleased with these changes and its a pity that they have been mixed up with the HUGE issue that TDS has caused by cancelling deposit protection at the end of a fixed term AST.
Thank you for confirming that my decision to use MyDeposits is a good one. Saving a few pennies has never been more important to me than getting it right for myself and for my tenants. All your landlords and agents can now enjoy their Christmas and New Year without worrying about deposit protection legislation biting them on the botty.
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Sign Up23:55 PM, 22nd December 2012, About 12 years ago
I along with many other mydeposits members was unaware that it is a 'recommendation' of yours to update the status of a tenancy if there have been changes like AST to SPT.
Now clearly most LL would conform to such recommendation.
It is clearly of great relief to know it is NOT a requirement of yours to reprotect again in the event of a SPT.
We do of course appreciate when a deposit needs to be reprotected.
I think perhaps your 'recommendation' is more an opportunity to engage with the LL to confirm there have been NO changes.
This gives you opportunity to advise the LL of what is actually required.
I see your recommendation more as an audit process by you to assist LL.
I think you are working on the better safe than sorry principle and that I do not consider unwise
Consequently I will be reviewing my DPC statuses and advising of SPT's if appropriate..
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Sign Up12:48 PM, 24th December 2012, About 12 years ago
We've posted a blog article to try and answer a few questions which people have:
http://blog.tds.gb.com/blog/renewing-deposit-protection-and-issuing-prescribed-information/
I think there may be some confusion here between TDS Landlord membership and Agent membership. Agent Members and their landlords don't need any reminders because the deposit remains protected until the agent removes it. The majority of our Landlord Members will not have received any reminders of the end of fixed term AST's yet because our Landlord scheme only launched in 2012.
Apologies for any confusion - our original response only referred to Landlord Membership procedure because the question which sparked this discussion came from a landlord registering their own deposits. If using TDS they therefore would have Landlord Membership.
Mary Latham
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Sign Up14:40 PM, 24th December 2012, About 12 years ago
Do deposits need to be re-protected when a fixed term AST
becomes SPT.
This is what the legislation says (Housing Act 2004 Section 213)
(1)Any tenancy deposit paid to a person in connection with a shorthold tenancy must, as from the time when it is received, be dealt with in accordance with an authorised scheme.
(3)Where a landlord receives a tenancy deposit in connection with a shorthold tenancy, the
initial requirements of an authorised scheme must be complied with by the landlord in relation to the deposit within the period of 30 days (amended in April 2012 via Localism Act 2011) beginning with the date on which it is received.
(4)For the purposes of this section “the initial requirements” of an authorised scheme are such requirements imposed by the scheme as fall to be complied with by a landlord on receiving such a tenancy deposit.
----------------------------------------------
Unless someone can point me to other legislation my understanding of this is
I must
·
The relevant date for protection of the deposit is “as from the time when it is received” since
the deposit for a Statutory Periodic Tenancy was “received” at the start of the first Fixed Term Tenancy nothing changes when the SPT begins. NOTE A new tenancy that begins as a Periodic Tenancy must be treated in the same way as a Fixed Term Tenancy.
·
I have 30 days from the relevant date in which to protect the deposit in an authorised scheme of my
choice
·
I must comply with the “initial requirements” of the scheme that I have chosen to use
·
I must give my tenants, and any third party who has provided the deposit, The Deposit Protection Certificate and Prescribed Information provided by the scheme” within the period of 30 days” of the relevant date.
I do not need to
·
Protect my deposits again after the initial protection is in place unless this is a, “initial requirement” of the scheme.
·
The scheme that I use is MyDeposits and the scheme only requires me to put a new protection in place when I issue a new AST (Fixed Term or Periodic) or make a substantial change(s) to the original AST.
·
My deposits remain protected until I unprotect them and at that point the scheme would notify my tenants and therefore I don’t need to do anything more to meet legislation even when a fixed term AST ends and the tenancy continues as a Statutory Periodic Tenancy.
·
It would seem that TDS changed its “initial requirements” in January 2012 and that they now need to be notified when a Fixed Term AST comes to an end and continues as Statutory Periodic Tenancy in addition to requiring a new protection to be put in place when a new AST is issued. I understand that there is no charge for this but a new Protection Certificate will be issued and this must be given to the tenant along with the Prescribed Information again.TDS email the landlord/agent well before the end date of the Fixed Term to remind them but if the record is not updated the deposit protection will end on the end date of the Fixed Term.
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Sign Up16:04 PM, 24th December 2012, About 12 years ago
@Mary,.
You may have missed this in the confusion Mary (and MyDeposits have not yet cleared it up) but MyDeposits have also recently (November) notified members that they MUST notify them when a tenancy turns SPT. They have advised that the depsosit may (Assume will) be automatically unprotected if the landlord does not do this. As you have pointed out above, the legislation says "(1)Any tenancy deposit paid to a person in connection with a shorthold
tenancy must, as from the time when it is received, be dealt with in
accordance with an authorised scheme." So if MyDeposits say we must do this then we must. However they have posted on this thread that it is not required. I asked them specific questions which they have not yet answered. And of course I am sure any comment they post on here will not be overridden by the notices they send out formally to their members (Thats you and me). So what we need from MyDeposits is a formal clarification through their official channels to all members.
Mary Latham
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Sign Up19:14 PM, 24th December 2012, About 12 years ago
@Ray MyDeposits have made changes to their system to help members to protect a deposit more quickly. The record of the deposit can be retrieved and updated with either a change of status, ie from Fixed Term to SPT or with new details to begin an new protection for a new tenant or a new fixed term for the exisiting tenant. This was done at the suggestion of NLA Reps to help landlords to save time, it does not mean that a deposit is not protected if the record is not updated. The deposit remains protected until it is unprotected.
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