Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up12:32 PM, 3rd September 2013, About 11 years ago
I am truly sorry if I come over as uncaring, but I am getting fed up of people who think they can enter a business without even the slightest understanding of the risks involved. Did s21 not exist when Gary became a landlord? Did forums lke this not exist with tales of woe of landlords who had not done what the law requires - and then moaned about it? Before section 21 you couldn’t get the majority of tenants out – full stop. Lets regard it as dramatic improvement, not a hindrance. And where on earth has a 90% failure rate come from? The number of s21s that require court action is unquantifiable – estimates vary from 80 to 95%. So out of 1000 s21s served, 900 go voluntarily. Of the remaining 100, official court figures (2010) show 70% are granted possession orders, leaving around 30 out of 100 failed. 30 out of a total of 1000. That’s a 97% success rate by my maths.
If I don’t know how to fix my car, I don’t complain it is too complex and should be like a Ford Model T, I take it to a garage where there are people who can make sure it is put right first time. If a landlord does not know how to handle this process, surely it is his choice whether he accepts the risk of failure or engages a solicitor or a company like LandlordAction or ourselves to guide them to a successful outcome.
Mark Alexander - Founder of Property118
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Sign Up12:41 PM, 3rd September 2013, About 11 years ago
Reply to the comment left by "Dave Reaney" at "03/09/2013 - 12:32":
Well said Dave 🙂
Gary Dully
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Sign Up5:54 AM, 4th September 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "03/09/2013 - 10:56":
I agree with you Mark 125%,
But I think the section 21 system is broken. You are in the fortunate position of having years of experience and so am I.
I want a brand new landlord to be able to fill out the notice without a slide rule and a link to a super computer to get the dates right.
I want the system to work, but this failure rate is unacceptable and its been designed that way for a reason.
Any new landlord will not know how to do it properly and I assume both you and I want them to get it right on the first occasion.
98.0% of my tenants leave with the non litigation / 4 weeks notice route and we think highly of each other.
I don't want any of my paying tenants to leave at all and my section 21's just collect dust in my filing cabinet.
But if I have to evict - then there will be a reason and it usually isn't a good one.
The section 21 route is a no fault eviction route. I have no reason or wish to evict a good tenant. To do so, I feel lacks integrity and you are making a good tenant homeless.
However, the bad tenants are still out there and if I get one, I intend to make them have a marker against their credit file for the benefit of other landlords.
Have you ever had a tenant say,
"I've seen your advert and I thought I would apply for your property, wreck it and then bugger off without paying the rent for 5 months?"
Non of mine ever have said that, but its happened to me and thousands of other landlords.
Mine was by a barrister, for Gods sake!"
Did you see the paper last week about the professional Man City footballer and the damage he caused to a landlord?
I avoid the section 21 route like the plague as I only want bad tenants out of my portfolio.
Mark, if you were just starting out again and gave me a heartfelt answer on this... you know that the section 21 route is an absolute minefield, designed by committee of academical chimpanzees & very tricky to deal with. That is what the original post I answered to was about.
The whole process is a mess and soon will no doubt eventually cross over into other areas such as prescribed information, EPC's, Gas Safety Certificates, Electrical Safety and Tenancy Deposit Schemes, Planning Permission and HMO Licences.
It has been butchered and fiddled with and it was only originally designed to allow a landlord to get legal possession of his property back in an accelerated fashion.
Well that's a bit of a joke now as Citizens Advice will and can stall it under the pretence of creating excessive hardship and find faults in your paperwork on the tenants behalf free of charge.
Our politicians hate section 21's - but our lenders like them, but I think our politicians have a point.
But they are reducing their use fraudulently, by adding more and more reasons to reject them even before a court judgement.
That is being dishonest.
I am simply suggesting that forums such as this one shouts back at politicians to reduce the red tape burden for this route.
If they want to reduce the total , then simply increase the time limit before they can be used, its honest and it then could be made simpler to operate.
The failure rate if taken away, would mean a rapid increase in legal evictions - so why is that?
That reason for the need for so many cases in the first place needs to be investigated - not bogging the industry down with this kind of administrative burden.
Its supposed to be easy, no fault & fast!
But it isn't - its broken and burdensome - unless you are an expert or will pay for one.
Gary Dully
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Sign Up6:56 AM, 4th September 2013, About 11 years ago
Reply to the comment left by "Dave Reaney" at "03/09/2013 - 12:32":
Hello Dave,
Fed up are you? - hey I didn't start the thread on the subject of Section 21's
I am from the Thatcher era and I remember when AST's were first introduced.
They opened up a whole new world of opportunity and I eventually joined the thousands of newbie landlords across the country in the hope that I could offer a decent home to someone and make some decent money in the process.
Since then I bought more and rented more. But I'm older and wiser and I know that competition is good and self serving clique and a qualification chasing industry is bad.
For Example: Do you like career politicians or conviction driven politicians?
One just chases a headline and the other believes in what they are doing.
I want people to join our industry and I want them to be successful, but it is being regulated excessively to stop possession reverting back to a landlord easily and that is to make way for the "Big Boys and Pension Firms" who will have the expertise and resources to force private landlords out of the industry, because of its administration burden.
We don't need more red tape - we need education and enforcement of current rules.
But the Section 21 route is for ending a tenancy not running it.
You may well be fed up of landlords who are amateurs and not understanding the rules of Section 21's - but it is a simple request to get your property back.
It shouldn't be difficult, but this forum is peppered with section 21 woes and strife.
It is getting harder to get through the process and the last thing I want is the loss of a landlords ability to get their property back, without having to pay £600+ to get a section 21 issued, served and carried through the courts, by "Kill A Tenant Ltd"
Its a bit rich suggesting that only the wise should be allowed in the industry - that's unfair and in my view restrictive.
We need new landlords, but they need education not just licences.
I ran national chain garages alongside buying property and I can assure you that a lot of cars are not fixed by "experts". They range from apprentices, tyre fitters and finally technicians.
Most technicians cant fix older cars, they cant adjust, cant use feeler gauges and don't know how to strip a component but they can just rip an old component out and fit a new one. But they can put a plug into a socket and look at a screen.
And older mechanics can diagnose newer cars, but they also have experience and can fix things by stripping them down and that's why trading standards are constantly checking your local garage.
You can apply the same to the lettings industry and many others.
You need to loosen up on processes, not tighten them.
You can create more processes that are required but they should be simple.
You can add more regulation but bad landlords are already ignoring and undercutting the respectable landlords because they ignore the rules.
The section 21 process is designed to end a tenancy at speed, without fault, why make it harder?
I understand your frustration, but I'm just as committed to looking after my tenants as my local council and so far they agree with me.
I didn't have a clue about section 21's etc, 15 years ago - who the hell ever does?
But if you introduce qualification without education we will leave the industry in the hands of the multi-nationals and they are already circling and whispering in the Governments ear.
That can only mean a stitch up is looming in massive regulation in the future.
So I want your kids and mine to operate in the industry, without falling foul of requiring a degree in law before they are allowed to enter it.
Mark Alexander - Founder of Property118
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Sign Up8:21 AM, 4th September 2013, About 11 years ago
Reply to the comment left by "Gary Dully" at "04/09/2013 - 05:54":
Hi Gary
Most, if not all, experienced landlords and L&T lawyers would say that the 1988 Act and subsequent amendment are, at best clumsy.
There are also conspiracy theorists, such as yourself, but I don't buy into that personally.
I agree that legislation is a minefield for newbie's due to the "clumsy" nature of the drafting.
The next question is whether it should be completely re-written or whether the existing legislation requires further clarification and further amendment. The jury is very much split on that.
The dangers of a complete re-write is that we don't know whether that would be more or less clumsy or whether it would be perfect. Remember, it's impossible to please all the people all the time. Politics will come into play if this happens and despite landlords, tenants and associated professional advisers combined representing around 25% of the UK's voting population it is an extremely fragmented group at the moment. The likes of Shelter wield more political power and have more money than any of the landlords associations and professional bodies and that is dangerous.
My preference would is education, i.e. the mission of The GOOD Landlords Campaign which is "to promote and facilitate the sharing of best practice amongst UK landlords and letting agents".
It is frightening that we have so much legislation and no compulsory training before a person is allowed to become a landlord or a letting agent. Legislation is, in my opinion, putting the cart before the horse.
If all landlords were to have a basic understanding of legislation and a simple strategy such as the one I have documented we would all be a lot happier.
Sadly, the importance and availability of knowledge is not well publicised and that's what causes the vast majority of problems. If the industry were to unite the importance and availability of knowledge could easily be shared. For example, if buy to let lenders refused to lend to any landlords who were not accredited that would deal with the vast majority of the problems in just a few years and certainly less than a decade. If the major property portals were to refuse to advertise properties to let unless they were owned by accredited landlords that would address the problem even quicker.
Please see >>> http://www.property118.com/good-landlords-campaign-board-of-directors/43076/
The Landlord
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Sign Up20:49 PM, 4th September 2014, About 10 years ago
Have been a landlord for 20 years and approaching final stages of evicting a tenant.....the whole process from a landlords perspective seems very complex indeed and favours the tenant in my opinion much more than the landlord. It's the first time I have had to go through this process and seems to have lots of hoops to go through...just seems wrong and unfair.
Farah Stehrenberger
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Sign Up10:22 AM, 5th September 2014, About 10 years ago
I represent Landlords and letting agents in courts as well as doing all the paper work for eviction. My evictions take less than 5 months and for undefended accelerated possession its under 3 months if the notice was not served prior to contacting me.
You don't have to obtain the Judge's permission at the hearing in order to instruct High Court Sheriffs. I do ask the Judge though, sometimes I am successful and sometimes not. If I am unsuccessful, I make an application to the court to transfer the enforcement in the HC which does work.
Lisa Skinner
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Sign Up10:04 AM, 12th February 2015, About 10 years ago
Reading this has been very informative as neither a landlord or evicted tenant ive been looking for some advice on the neighbours from hell we have!!
In july they were issued section 21 after failing to pay rent to the private landlord for 4 months despite recieving housing benefit for the rent. They were given the date od 28 oct 2014. This came and went.
They went to court 22 dec where they were given a date of 5 jan 2015. That came and went too. 7 jan they recieved a bailiff letter saying they had been instructed on the 6th jan.
Suprise suprise they are still there. Acting as if nothings happened with no sign of leaving or even packing. We know the game they are playing waiting for the bailiff to hand them a letter to run to the council with.
We are just so frustrated and cant see any light at theend of the tunnel we just want our normal life back?? Can anyone give me further advice?
Mark Alexander - Founder of Property118
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Sign Up11:36 AM, 12th February 2015, About 10 years ago
Reply to the comment left by "Lisa Skinner" at "12/02/2015 - 10:04":
My suggestion is to contact your MP and tell him what is going on.
If you don't know how to go about this see >>> http://www.parliament.uk/mps-lords-and-offices/mps/
It is rare for MP's to hear how neighbours are affected by the unfairness of the system. Housing Charities such as Shelter constantly exert massive pressure on MP's to make it even more difficult to evict tenants. Clearly there are more tenants than landlords and the media have been very anti-landlord for several years now so that's sadly what MP's listen too.
Landlords being a frustrated and demonised minority group have very little political influence in comparison to Shelter and the national media.
If MP's were able to understand how homeowners are affected by policies to protect tenants (good and bad) then they might just be persuaded to help landlords to get bad ones evicted more quickly. No good landlord wants to evict good tenants.
.
British Naive Person Jameson
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Sign Up12:22 PM, 7th August 2015, About 9 years ago
Reply to the comment left by "Steven Burnell" at "21/08/2013 - 22:42":
I am sorry to say that you are wrong ! Tenants go through hell in the hands of rogue Landlords. I know of cases where Landlords serve notice 21, for none other reason, other than rip off a piece of the deposit, and then put the rent up for the next victim. How does a tenant get protection against that ?