Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mick Roberts
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Sign Up9:32 AM, 5th November 2013, About 11 years ago
I agree as a blanket rule shun’t be using standard text, but unless these guys are gonna come to u or me, the standard text is gonna be better than what they have ‘not’ used.
You’re obviously much more of an expert than me having defended many ‘innocent inexperienced’ HB Landlords for their appeal. I normally don’t have to go as far as appeal.
I’ve done approx 100 overpayments in approx 15 years, & I guess, I’ve only lost 2 or 3, & the majority are won on the standard text, with a full page letter from me regarding the surrounding issues.
And I reckon in that case above, he’d have had a good case using the text.
But yes, using standard text willy nilly is not advisable, I guess I’m just used to me putting it in my appeal letters with my other bits thrown in.
Nice to hear that LHA is being extended.
Bill irvine
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Sign Up11:16 AM, 5th November 2013, About 11 years ago
Tony,
The statute of limitation doesn't apply.
Mick,
You start off your latest post by agreeing you shouldn't use "standard text" and then proceed to evangelise about just how effective it is to use one?
As you're no doubt aware, the legal test in HB overpayments is not always the same. For example, "official" error overpayments have a different test to situations where the tenant vacates without notifying both you and the council. In other situations the OP arises from a dispute over the facts and the way the HB was calculated e.g joint tenants etc.
Surely, there can be no standard text for these different scenarios?
Lastly, on the question of "extension" there has been no government announcement to that effect, I'm just joining up the dots, following the leaked report suggesting UC will not be delivered by 2017!
Bill Irvine
HB Advice & Advocacy &
Universal Credit
Mick Roberts
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Sign Up16:50 PM, 6th November 2013, About 11 years ago
Crikey, I din’t realise this is a forum where we try to pick fault with other peoples comments, who are trying to help others with less experience-I thought this was a forum where we’re here to help Landlords?
I’m always gonna be a loser on commenting with people who’s way with words are better than mine.
I don’t get time to go reading back mine & other comments & I was trying to agree with u slightly ha ha, but here’s how I see it from MY experience.
I said as a blanket rule shun’t in EVERY case, but that ‘standard’ text DOES work in a lot of cases. Maybe not in all those that you defend that run into the £1000’s & tens of £1000’s, but from my experience of a HB Landlord in Nottingham, & houses in 5 different LA’s within Notts’, that ‘standard’ text does work. And if some Landlords can put that in their letter somewhere-I do it in bold writing towards the end, for me it sticks volumes with HB appeals staff if the Landlord genuinely din’t have a clue an overpayment was happening.
I picked that text up years ago, as apparently it was straight from HB’s mouth, & it is something HB appeals cannot ignore, some explanation may be found here: https://www.google.co.uk/#q=This+overpayment+is+something+that+at+the+time+of+the+receipt+of+the+payment%2C+I+could+have+not+have+expected+to+realise+that+it+was+an+Overpayment.
I know it’s been effective for me & effective for some Landlord mates I’ve helped with appeals. So if putting that text within my letter normally always wins my appeal, I do have to recommend it-If it applies to the reason of the recovery of overpayment.
I still would say if in doubt & you’ve got nothing to lose & Landlords han’t got an expert like Bill on the end of the phone, I would say slam that text in your letter if it applies to your situation. I hear that many Landlords panicking about paying HB money back when I see it as simple case of if u din’t know, u don’t pay-Generally! Not every case, but on a law of averages.
Yes official error’s are different & I han’t got time to go into them.
When tenant vacates without telling me, I have to say that standard text is very good in that situation.
And here’s the reply I get back from HB staff when that text is used: ‘As you could not have been aware of this change, any overpayment will be recovered directly from the tenant.’
I deal with a lot of these tenants who get their new house, don’t tell me the exact date, decorate etc., then few months later HB says ‘Mick, u owe us some money back ‘cause they signed for new house such & such date.
Bill irvine
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Sign Up18:14 PM, 6th November 2013, About 11 years ago
Mick,
I’m sorry if you believe I’m simply trying to “pick fault” - that’s simply not the case.
You’re an experienced landlord, with many years’ experience dealing in LHA, offering advice on a public forum (i.e. Property118) aimed at landlords/agents on a critically important topic (£1.3 Billion a year, no less).
I don’t doubt you’re quite genuine in believing a “standard text” works when responding to HB Overpayment demands. But as you say in the first paragraph of your last post, the purpose of posting is to “help others with less experience”.
With exactly that in mind; I recommended in my earlier posts, and before you commented:
1. Establish if there has been an overpayment and then determine what caused it to happen.
2. Once you know the answers to 1. Prepare a statement of the facts; apply the facts to the relevant section of the law; and use caselaw to reinforce the point.
3. If you can’t do this yourself seek professional assistance from specialists
4. Don’t leave anything to chance or over-confidence from prior successes!
Essentially, I’m recommending that any landlord/agent that receives such a demand, firstly needs to be careful and a bit cautious about how they respond. Secondly, I’m pointing out there are a number of stages in the process and legal tests to be considered. Finally, I’m recommending that when responding they must relate the facts of the case to the particular legal test in question and use any related caselaw to support their argument. If they don’t believe they have the knowledge and confidence to deal with these issues themselves they should also seek professional help.
In my view, following this course of action (rather than a standard text) is more likely to achieve success and this surely must be the objective of the exercise!
Lastly, your photo suggests you’re a big fellow with broad shoulders; obviously you have a sensitive side. LOL!
Bill Irvine
HB Advice & Advocacy &
Universal Credit Advice
http://www.ucadvice.co.uk & http://www.hbadvice.co.uk
Mick Roberts
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Sign Up18:42 PM, 6th November 2013, About 11 years ago
I han't got broad shoulders, I'm a slim guy, that's why I'm always doing silly photo's-To make meself look bigger than I am ha ha.
And hopefully, should the worst happen & I get a big 3-10k overpayment where HB may fight it a lot harder than my normal run of the mill ones, I shall be looking u up & asking for your ammunition, when they start quoting regs to me & bamboozling me. If you'll still have me Bill lol.
Bill irvine
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Sign Up6:26 AM, 7th November 2013, About 11 years ago
Reply to the comment left by "Mick Roberts" at "06/11/2013 - 18:42":
Mick,
How could I possibly refuse to help such a poor wee skinny soul in desperate need. LOL!
Bill
Tony McVey
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Sign Up10:07 AM, 7th November 2013, About 11 years ago
Bill. What is your authority for saying that the
Statute of limitations does not apply?
Bill irvine
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Sign Up11:08 AM, 7th November 2013, About 11 years ago
Tony,
Firstly, in the case that started the thread it was no more than 4 years ago.
Secondly, on a more general basis, there is no time constraints when considering the question of how far back an overpayment can go. Is it quite possible for a LA to go back more than 10 years from the date the OP is discovered. It must be able to demonstrate through evidence that it can justify its actions. Many of the large overpayments, caused by fraudulent action, go back 5-10 years and more.
Thirdly, the Statute of Limitation doesn't apply to most types of recovery action (e.g. deductions from ongoing benefit, recovery via "blameless tenants" etc. These can all be pursued simply by issue of the HB Overpayment notification, assuming that is, it complies with the legislative requirements set out in a schedule to the HB regulations.
Where the Statute does apply is where recovery is being sought via the courts but it has, as you'll no doubt recognise, very limited affect. See extract below from DWP Guidance.
DWP Guidance
"Courts and civil proceedings
Time limits for recovering overpayments
England and Wales
7.00 In England and Wales, there are no time limits for recovering overpaid HB and excess CTB, except when court action is required. 7.01 Once an overpayment debt is created between an LA and the person it is recoverable from, an LA in England or Wales may choose to pursue the debt in the County Court. However, such action must be brought within six years, as per The Limitation Act 1980 (s9). 7.02 The time limit is applicable from the date the decision was made by the LA. For overpayments caused by a mistake or error, including fraudulent overpayments, the time limit is applicable from the date the mistake or error was discovered by the LA. This applies to both overpaid HB and excess CTB.7.03 It should also be noted that the time limit starts again when there is later relevant acknowledgement by the debtor of that debt. An example may be in the form of a payment made against the debt, or a letter from the debtor admitting the debt, such as enquiring about the amount outstanding.7.04 The Limitation Act 1980 does not apply to recovery other than by bringing an action in the courts.7.05 It is important to remember that in England and Wales, overpayments being recovered using methods other than court action, can be recovered at any time regardless of how old they are. However, in cases when the overpayment covers a long period of time, LAs may find it difficult to obtain the information and evidence to make and support their calculations and therefore they may be unable to ‘prove’ the overpayment existed. The same may apply to ‘old’ overpayments that have been left for some time (unable to be recovered), as the information and evidence that supported their calculation may no longer be available!
I hope this helps to explain the situation.
Bill Irvine
HB Advice & Advocacy
Universal Credit Advice
http://www.ucadvice.co.uk & http://www.hbadvice.co.uk .
Tony McVey
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Sign Up11:36 AM, 7th November 2013, About 11 years ago
Reply to the comment left by "Bill Irvine" at "07/11/2013 - 11:08":
Bill
Thank you for detailled answer which confirms the six year rule. Your initial comments suggested that there was no time limit at all. Obviously the rule only applies to court action and this is what I was seeking to confirm. In this regard recoovery of HB is no different than any other debt
Bill irvine
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Sign Up17:10 PM, 7th November 2013, About 11 years ago
Reply to the comment left by "Tony McVey" at "07/11/2013 - 11:36":
Tony,
Just to be clear what I was saying. I was responding to the question posed by the author of the intiating post.
The Q was "I am looking for confirmation of the legislation regarding reclaiming Housing Benefit overpaid directly to a private landlord. Is it true that if a council decides that an overpayment of Housing Benefit has been made they have up to 6 years to reclaim this money?
In answer to this Q, there is no time limit, nor does the statute of limitation apply. As I explained, the council has the right to recover debt for as many years as it can produce evidence to support, so potentially could be way beyond 6 years.
Where the statute does come into play is where, let's say, a council makes a decision in 2005, that an overpayment is recoverable; notifies the landlord in line with the determination notice statute, and then fails to make any effort to recover, using one of the many options (other than court action) and there is now no longer the ability to offset against an ongoing award or other HB paid to the same landlord. If any of these options still exist then recovery can be made because the statute of limitation has no effect.
So in this respect, I would have to disagree with your suggestion "In this regard recovery of HB is no different than any other debt". It is very different in that recovery can be effected by various means without the need for a court order.
Obviously, if no other option exists and court action is the only form of recourse, any legal action for recovery would be time barred by the statute as oyu suggest.
I trust this and my previous post clarifies the position.
Bill irvine
HB Advice & Advocacy
Universal Credit Advice
http://www.ucadvice.co.uk & http://www.hbadvice.co.uk