Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Peter Hindley
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Sign Up9:34 AM, 24th November 2013, About 11 years ago
Hi Kirsty
As I use a fully managed service I tend to follow the Letting Agents advice but they always ask what I want first. I use the LHA rent as a guide and aim to achieve 10% over that as I am doing family lets in small Victorian terraces.
This is classic LHA territory although I have working families as tenants. Obviously I don't have to make adjustments for "upmarket" tenants.
A friend of mine asks a LA and then takes £50pm off their recommendation to avoid voids.
Good luck with your talk.
Regards
Peter
John Curtis
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Sign Up9:41 AM, 24th November 2013, About 11 years ago
I was taught a long time ago to use 5% of the market price of the property and then round it up. If the other properties in the area are higher raise your price, if lower negotiate.
We keep our properties in good condition, clean, white goods but basic.
I expect the tenant to be able to supply all the internal furnishings and kitchen equipment. If by the time they want to live independently they cannot afford the basics for themselves what chance have I got that they will look after my property when they have no investment in it?
Mark Alexander - Founder of Property118
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Sign Up10:21 AM, 24th November 2013, About 11 years ago
Hi Kirsty
42.5% is quite a wide price margin but this is probably reflected in property sale values too.
When people look to buy or rent they generally have an area in mind and look at a range of properties based on affordability. They tend to find these via the Rightmove and Zoopla portals.
They then arrange to view a selection of properties based on their budgets and choose those which they "get a good feel" from. People rarely get exactly what they want and compromises have to be made.
Landlords like to think they set the rent but the reality is that rents are set by market conditions. I've heard landlords say that if their cost of borrowing rises they will have to put their tenants rents up. It doesn't work that way though because tenants have no regard for their landlords finances, only their own. If a property is unaffordable tenants will look elsewhere. That's the beauty of renting, there are far less ties compared to home ownership.
The difference between a tenant and a purchaser is that a tenant has a budget for a property to live in but will very rarely have a budget to improve a property. Therefore, they will be looking for the nicest property their budgets will stretch to.
I have found that the best way to increase demand is to advertise my properties slightly below the price of others in the area but to make them nicer. I get more viewings that way but tenants do look at the slightly more expensive properties too. When they do this they realise that my property is nicer and costs less. I then have several people wanting to rent my property. They know that if they don't get mine they will end up paying more for something not quite so nice so their competitive spirit is ignited. This gives me the ability to pick and choose my tenants. When this happens I explain that I have several interested parties and that I think I may have under-priced my property. Prospective tenants will never admit that I am right but they know the reality and they have already decided they want my property. Sometimes they offer higher rent than the asking price.
My philosophy is that I prefer to lose £25 to £50 a month for the first 6 to 12 months as opposed to getting a void period. I also like having the ability to pick and choose my tenants based on their credentials, one of which is how long they are likely to want to stay. I will do pretty much whatever it takes to minimise tenant changeovers and void periods.
I look upon the first 6 to 12 months of a new tenants occupation of my property as an opportunity to prove that I am the best landlord they will ever find. When I have a chat with them at the end of the first year and explain that I need to increase my rents to the market value it's not a difficult conversation. They know they have been paying less than market value for a property which is the nicer than others costing more and they also know I'm a good landlord. Therefore, very few of my tenants move out when I increase rents.
I hope this helps and good luck with your talk.
.
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Sign Up10:39 AM, 24th November 2013, About 11 years ago
It surely all boils down to research and due diligence?
Spend time visiting other similar properties in the area to see how your property sits in the marketplace alongside the competition.
I have found a huge difference in the standard of similar property types all charging a similar rent.
For example, in Guildford I was charging £650 for a high quality room, and then found that someone else was charging £700 pcm for a lower quality room - and achieving it!
As for standing out in the market place - I believe in tapping in to a recently discovered phenomenon known as "anticipation happiness".
http://www.propertytribes.com/leveraging-anticipation-happiness-your-property-marketing-t-3802.html#pid3802
If you can put yourself in your tenants shoes, then you will understand their needs.
For instance, I don't have any children, so I don't think like a "mother", so I have to imagine what a family's needs are.
Little touches make a big difference. Seth Godin calls this "creating a purple cow" - something that stand out from the crowd.
Ed Atkinson
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Sign Up13:23 PM, 24th November 2013, About 11 years ago
We put the postcode and number of bedrooms in Rightmove, specify flat/house and tick 'let properties'. Usually several pages are listed and we go straight to the middle page. Then move up and down trying to find equivalent properties as regards quality, room size, parking etc. We advertise at the market rent using Discount Lettings but try to stand out by showing as prominently as possible that there are no extra fees at all - refs, credit checks, tenancy agreements , all free. We use a jpg image along with the photos with a 'Guarantee no fees' message.
We've never had voids so far with this strategy.
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Sign Up13:31 PM, 24th November 2013, About 11 years ago
There is another one-liner which you can add to your adverts to potentially double the interest in your property. To find out what it is, and for many more tips on how to find the perfect tenant, check out the link below.
.
Ian Ringrose
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Sign Up15:31 PM, 24th November 2013, About 11 years ago
In some areas the LHA rate is more than the “professional” rent, in these area a rundown property that is rented to someone on benefits can command more rent then a very nice property that is rented to someone in a good job.
Being within the catchment for a give school can make a big different, and unless you know the catchment areas you would never guest them looking at a map.
Some postcodes just don’t make sense, as it is very hard to travel between roads that are within them. Having a nice walk to the station that feels safe can also be a very big factor.
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Sign Up9:45 AM, 25th November 2013, About 11 years ago
If you're renting out properties by the room, the best place to get market rental data is on SpareRoom. You can download the monthly rental index which combines data across the last three months and gives you an average for every post town in the country, for a double room inclusive of bills, as well as an indication of relative demand by area. http://www.spareroom.co.uk/rentalindex
For more detailed price information search for a named area or postcode in the main search on SpareRoom for Rooms Wanted, and you'll see a link on the right hand side for average room rents in this area, which gives you a range you can then price your room in, for every postcode and for single as well as double rooms, exclusive as well as inclusive of bills. Hope that helps.
Sian Wyatt
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Sign Up12:59 PM, 25th November 2013, About 11 years ago
I check the average rents advertised on rightmove and the LA rates. I have a steady stream of enquiries from friends so don't actually ever advertise any more. I set the rentdepending on the above and who I want to rent to - if it someone I know is on benefits I set it to the LA rates, sometimes plus a small amount, if they can afford more then nearer the market average, but usually a little below. If I have voids then usually it is only by choice, so I can do a bit of work. Seems to work...
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Sign Up14:36 PM, 25th November 2013, About 11 years ago
Wow all fabulous comments & really useful thanks. Just as I thought actually and helps my seminar to be able to quote 'real landlords' (I'll not use names though, don't worry).
If anyone's interested, I'll post the eventual seminar slides on Thursday on my blog on my website http://www.rental-ratings.co.uk . Thanks again & keep them coming, I'll probably still be refining the content on Tuesday evening 🙂