Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mick Roberts
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Sign Up7:07 AM, 12th August 2021, About 3 years ago
Reply to the comment left by at 11/08/2021 - 13:21
Yes I was hypotheisising on the 125 years. I han't got a clue. Cause I (& many of u) rent houses out very successfully & come up with some magic solutions with Benefit tenants when they feel all is lost, then everyone thinks we know everything-Which we don't. And these leases has brainwashed me already.
So u saying I don't need a valuer then.
Wow, interesting figures then on in effect buying an annuity. My flats are worth approx £85.000 each, so shun't be a lot then, just the Councils & my solicitor fees.
Yes your bun & cake, my sayings are:
Why have it Good when u can have it Great.
The difference between Good & Great Is just a little extra effort
Hopefully Council come back to me soon then, then if what u say, the Council follows that path, I may just need my solicitor at £650 + VAT.
I'm saving all these comments & as we get closer, gonna' be using all the tips.
Freda Blogs
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Sign Up9:56 AM, 14th August 2021, About 3 years ago
Hi Mick
I recommend you do use a valuer, the fees will be tax deductible, and as you have several properties, you will probably be able to get a good deal from a valuer.
More importantly, you will get the advice you need and it will save you a lot of time and aggravation trying to negotiate your case against the freeholder’s representative in unfamiliar territory (to you) regarding the valuation and legislation. Paying their fees will probably save you money in the long run.
Blodwyn
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Sign Up10:34 AM, 14th August 2021, About 3 years ago
1. You own the Leases to 4 separate flats, same freeholder, Local Council.
2. Each has the remainder of a 99 years lease.
3. See competent experienced Solicitor (not the Premium rubbish) and instruct them to do the necessary to get Lease extension.
4. I was a Consultant there and would recommend ODT LLP Solicitors of Brighton, they did a job for me, excellent. Not the cheapest but cheapest is not best, think of Premium etc.?
Dennis Forrest
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Sign Up10:43 AM, 14th August 2021, About 3 years ago
Reply to the comment left by Freda Blogs at 14/08/2021 - 09:56Valuers aren't cheap and they have no incentive to get you the best deal. They get paid whatever the outcome. If Mick's situation was a high ground rent, increasing every 5 or 10 years, or worse still doubling then a valuer's expertise would be useful. Alternatively if the unexpired term had dropped below 80 years and marriage value was involved again use a valuer. In this case the ground rent is only £10 a year and as far as we know it does not increase. So the part of the lease premium calculated to compensate the freeholder for loss of income is minimal. Likewise as the property values are only around £85,000 the 90 year deferment value is again going to be very small. IMO employing a valuer in this situation would be a waste of money. The valuers fees could be equal to or greater than the actual lease premiums. If the premium required or costs suggested by the freeholder are considered to be excessive, (his solicitor will have a rough idea from previous cases), then these can be challenged in the First Tier Property Tribunal as a paper application for very reasonable fees. Even applying to the tribunal often spurs the freeholder to make a much better offer before the tribunal considers the case.
Freda Blogs
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Sign Up12:44 PM, 14th August 2021, About 3 years ago
Reply to the comment left by at 14/08/2021 - 10:43
You and I have disagreed on this point before; my recollection is that you have done a couple of your own lease extensions.
I believe that your statement about valuers is a very sweeping and incorrect generalisation that 'valuers aren't cheap and have no incentive to get you the best deal'.
I should know. I speak as a valuer with experience in this area of work, and I can personally say that I have negotiated many lease extensions and saved my clients many £000s, with savings far outweighing fees.
My post was aimed at Mick, who admits he has limited knowledge on the topic and who in my view would benefit from having a valuer fighting his corner.
I don’t propose to get into any more dialogue about it, we must agree to differ.
Dennis Forrest
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Sign Up14:19 PM, 14th August 2021, About 3 years ago
Reply to the comment left by Freda Blogs at 14/08/2021 - 12:44Thank you for letting me have the last word on this matter. Valuers who value leases are specially trained and not to be confused with the type of free valuation you get from an estate agent when you are thinking of selling you house. Many are members of ALEP. I do know that fees start at around £800 + vat for valuing a lease extension and negotiating with the freehold. You state that you have saved you clients many £1,000s and I do not doubt. However you have not thought carefully enough about his situation. Here we are talking about lease premiums in the hundreds not thousands. You would not save Mick thousands on these lease extensions - the ground rent is only £10 p.a., the properties are only worth £85,000 and there is no marriage value.
You may wonder why I take a dim view of valuers. It is only because of my experience with the valuer I appointed for my very first lease extension. I did everything right. I rang round 3 or 4 ALEP valuers and chose one at a reasonable price and thought I had a rapport with. The trouble about picking any professional who is not recommended by a friend you can trust is that you have no way of judging their integrity or knowing if they are honest and above board. So I engaged the valuer and a premium of around £5000 was fairly quickly agreed by the freeholder (middle of the range suggested). Everything looked OK and my solicitor started working with the other solicitor to draw up the new lease. LATER ON CAME THE BOMBSHELL! It transpired that my valuer had agreed the lease premium only on condition that we paid in full the freeholder's legal and valuation. This is normal but the freeholder wanted £3000 legal fees + £2000 valuation fees, £5000 IN TOTAL. So my valuer agreed a deal any fool could have got. If I had known earlier I would have dismissed my valuer and gone to the FTPT and let them calculate a fair figure for the premium + freeholder costs. So in total this straightforward lease extension cost me just over £12,000.) Foolishly I paid the valuer I should have let him try to sue me but I was very busy at the time.
My next lease extension I decided to do my own negotiation without a valuer. (I could hardly do any worse) It was a 10 year doubling ground rent going up to £8,000 per annum. I used the same solicitor as before but decided straight away to go to the First Tier Property Tribunal in person to put my case. I reasoned the freeholder would not want the publicity. I also reasoned that the freeholder would have to pay the legal and valuation fees at the tribunal. I negotiated directly with the freeholder's valuer. My strategy worked in the end I got a RPI lease instead of doubling lease, starting at £350 instead of the present £500 p.a. and a 90 year lease extension for a premium of £5,500. My total costs for this extension were just over £9,500.
Mick Roberts
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Sign Up6:55 AM, 18th August 2021, About 3 years ago
Reply to the comment left by Lindsay Keith at 14/08/2021 - 10:34
Update on my solicitors, my regular conveyancer is £650+Vat, but she's come back to me & said this is PLUS the specialist solicitor in her firm, who has done my Court evictions over the years.
It is usually XXX that deals with lease extensions. Once he has served relevant notices and price agreed etc I then step in and approve the draft lease and get it registered etc. My charges are usually £650.00 plus VAT and Land Registry Fees. I don’t know how much XXX will charge for his bit – you will need to contact him.
She will do reduced rate if all at same time with Council. So appears not cheap.
Mick Roberts
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Sign Up6:55 AM, 18th August 2021, About 3 years ago
Reply to the comment left by Freda Blogs at 14/08/2021 - 12:44I have no knowledge on this subject ha ha. All help & tips are being noted & will be fine tuned & used at the end. I'm hoping cause it's Nottingham Council, as much as they shaft us, this department & dealing with a solicitor, may be all proper.
Mick Roberts
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Sign Up6:56 AM, 18th August 2021, About 3 years ago
Reply to the comment left by at 14/08/2021 - 10:43
Yes, my values are very cheap in Nottingham with the Council flats.
You have certainly done your bit on leases han't u.
BernieW
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Sign Up8:26 AM, 3rd September 2021, About 3 years ago
For those of you who live in flats or invest in flats, which clearly are those following this string, this will be of interest.
The management of a block of flats is often controlled by leaseholders, via a Residents Management Company, a Residents Freehold Company, or a Right to Manage Company. This involves both company law and Landlord & Tenant law ... both of which are complex and ever-changing. Whether you're on the controlling side as a Resident Director - or the receiving side as a leaseholder/shareholder - you probably don't know all you should/could know in order to fully understand how the management of the building should be run.
To help leaseholders, shareholders and Resident Directors update their knowledge and understanding, ARMA ... the Association of Residential Managing Agents ... is running a training event at the end of September > https://arma.org.uk/training-events/training-courses/tc101-resident-directors-training Split over three days, there are three 2-hour sessions, which cover the following topics and more:
> The Lease - demystified
> The Company - what type is yours?
> Three Hats - directors' various roles
> Managing Agents - professional advice, needing support
> Memorandum & Articles of Association - demystified too
> The Law - the important bits to know
> G D P R - don't get caught out
> Meetings - when, who, what and why
> The Neighbour From Hell - avoid the battle but win the war
> First-tier Tribunal or Court - a layman's guide to the law in practice
> Accounts - what money goes where and why
> Section 20 - notices and practicalities
> Right to Buy - what to do ... fast
> Right to Enfranchise - when and how to succeed
> Directors and Officers Insurance - "CYA"
... together with interactive questions and answers throughout. And all for a stupidly low price of £30 per person.
I urge anyone who owns a flat, whether as an investment or as their home, to attend this live webinar course. You are guaranteed to learn something useful and I have no doubt that knowledge will save you more than the course fee.
And for those who cannot attend at the end of September, there's my own online course ... at a higher price ... here > https://bernie-wales-school.thinkific.com
Whichever route you choose - enjoy learning leasehold 🙂