Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Adam Hosker
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Sign Up16:28 PM, 9th December 2013, About 11 years ago
The problem is "repossessed" brings affordability to mind, if you can not afford to KEEP your home how can someone afford to RENT another.. That is the issue most landlords will fail to get their head around
Guarantor will help.
Proof of Employment.
Proof of Income (healthy looking bank statements).
Once you convince one landlord, ensure they provide a RentBook and Reference to show you paid rent on time. The next landlord will look more favourably with evidence of payment.
Also start building Credit back.
Mark Alexander - Founder of Property118
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Sign Up16:39 PM, 9th December 2013, About 11 years ago
Hi Katy
Thank you for the great question, I'm confident that I can help you with this
One of the messages I often share with landlords is that they must be suspicious of tenants offering six months rent up front. This is because so many criminals targeting landlords to turn their properties into cannabis farms do this.
The fact that you are being reposessed would not concern me too much. I would want to get to the bottom of the story and I would insist on the following:-
1) to see copies of your last three months bank statements
2) to visit your current home to see how you lie
3) that you can provide a guarantor who passes all the referencing checks
All three points are very important but point 3 can be the most difficult. You will know somebody who would make a good guarantor but you might be afraid to ask them. However, I can assure you that if you give them the six months rent up front and you only have a six month tenancy agreement they are far more likely to agree to be your guarantors.
I think it's very important that you are totally up-front with any landlords and letting agents you talk to and if you present what I have said above you will be in a far better position to find a nice home.
To sweeten the deal you could also offer to pay for the landlord to buy Rent Guarantee Insurance. This pays out rent if you and your guarantor fail to make payments and also indemnifies the landlord against any costs of eviction. A decent policy costs around £100 and is usually available through the same companies who do professional referencing for landlords and letting agents.
If you want to rent long term don't be afraid to ask your landlord some questions too. For example, when do you plan to sell the property?
Some landlords and letting agents have not heard of a Deed of Assurance because it's quite a new concept. However, if you do want to rent long term it would be in your interests to ask the landlord to read this >>> https://www.property118.com/the-private-rented-sector-evolution-deed-of-assurance/40949/
The last thing you want is a landlord who is only renting a property until it can't be old. Even worse is an amateur landlord who has no money to deal with maintenance issues which are inevitable with any property at some stage. Ideally you will want to be dealing with a landlord who is taking a long term view. These landlords tend to buy properties to supplement their pensions and decent long term tenants are very good news for them. Please bear this in mind.
I hope that helps and I wish you all the best in your search for a new home.
.
Mark Alexander - Founder of Property118
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Sign Up16:42 PM, 9th December 2013, About 11 years ago
PS - if your home hasn't been repossessed yet and you would prefer to stay in your own home it may not be too late. There are some special rules which state that your lender cannot refuse to accept that arrears will be paid off over the remaining term of the mortgage. This only applies to homeowners, not landlords. Affordability of payments is obviously taken into consideration by the Courts.
If you do want to save your home I suggest you get in touch with Ben Reeve-Lewis via this website >>> http://www.homesavingexpert.co.uk/
.
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Sign Up17:04 PM, 9th December 2013, About 11 years ago
Hi Katy
Have a look at what we advise landlords to do to find a perfect tenant and then apply this to your own situation. See the link below.
Where are you based as a matter of interest? There may well be landlords reading this forum who would be only too keen to rent a property to you 🙂
.
Kulasmiley
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Sign Up18:32 PM, 9th December 2013, About 11 years ago
"Even worse is an amateur landlord who has no money to deal with maintenance issues which are inevitable with any property at some stage." Sorry Mark with respect sometimes a landlord simply does not have the funds to carry out maintenance issues, this does not make him/her an amateur landlord but a stressed landlord. It is one of the most stressful careers one could have, especially if their mortgage payments increase.
AA Properties Wales
Robert M
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Sign Up19:16 PM, 9th December 2013, About 11 years ago
A rent guarantor (or more than one) is the best assurance you can offer the landlord, but other things include rent in advance and/or a large deposit. Basically, the landlord wants peace of mind, so these things help to provide that. Offering to pay for rent guarantee insurance is also good, as is paying for a deposit warranty. Be honest at all times and explain your situation, and how you got there (lost job etc). Don't have an alcoholic drink before viewing (so many tenants do this!!!!?) as it gives a bad impression. Take your partner with you to view the house.
Don Holmes
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Sign Up19:21 PM, 9th December 2013, About 11 years ago
Stressful at times yes, but their is no chain gang for Landlords we all had a choice, maybe not so in this ladies case?
The question was asked where you are, as we have clients who may even buy your house and rent it back to you, subject to some standard conditions and on AST so no need for Deeds or additional complications
But as Mark points out, this is very time sensitive so action now!
I also understand this situation to be the most stressful in
anyones life and not something I guess you wish to discuss too openly on open forums, so find my number and email from my members profile or Mark can provide if you think we have time and can help
Good Luck Don
Martin S
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Sign Up19:23 PM, 9th December 2013, About 11 years ago
Despite what some might think, Landlords are human beings too, and many of us have suffered along the way, and therefore realise that despite our best efforts, it's possible through bad fortune (Death, divorce, unemployment, etc) that we might find ourselves in a similar predicament at some stage,
This sympathy however, has to be tempered with a good dose of reality, especially where money and humans are involved. I'm sure all Landlords have tales of those tenants we gave the benefit of the doubt, where butter wouldn't have melted in their mouths when meeting them, only to find that the situation came back to bite us on the bum! It's all about risk management.
On the face of it here, why take on a tenant(s) who has unable to look after their financial affairs in the first place? In addition, three children to look after as well is a huge financial burden, An assurance, as stated, that they would now be easily able to afford their rent, would carry little credence with me. In fact, saying this would tend to make me think that they still haven't accepted the reality of their financial situation.
Things would ring truer to me if it was said that things will be a struggle, but we'll do it. Will there be any negative equity on the house once repossessed? That'll need paying off as well.
Let's face it, a Landlord who is mortgaged to the hilt, and has little room for financial leeway, is unlightly to want to take on any such risk, but those who have a more managable mortgage, might be more inclined, subject to the checks others have talked about.
I have recently taken on a tenant, who has an Individual Voluntart Arrangement (IVA) whom others wouldn't touch. It's a risk for me, but as I don't have a mortgage on the property, then I can afford to take that risk. Despite asking for insurance to cover the rent in default, with this person's credit rating, no Insurance company would cover this risk. Why did I do this? Because I know that this person's spouse ran up unsecured debts of £4k in their name, and then wanted a divorce, which they got!
It might be another of those rare situations I come to regret, but the person was upfront and honest as far as I know, and the amout owed for an IVA wasn't huge in my estimation, plus I felt they needed a break. Let's hope that you can convince some Landlord to do the same for you, bearing in mind that if it were me, I would need to look long and hard at your overall situation, and weigh up all of the pro's and cons.
Six months up front for me works every time, as long as I'm in touch with you during that period and beyond, and can see you are not growing cannabis, or breeding dogs. Beyond the six months, I would ask you to pay 3 months in advance (saved for during the initial 6 month period) I have some longer term tenants who pay 3 months in advance every 3 months, and that also works fine. If you can't afford to do this, then you wouldn't be the sort of tenant I am looking for.
Hope this helps, & Good Luck.
Mary Latham
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Sign Up19:40 PM, 9th December 2013, About 11 years ago
I am really sorry to hear about your situation and sadly it in not rare at the moment.
I took a family in the same situation just over two years ago. They came to me and told me the truth, they had lost their home, their furniture was spread around friends garages, their daughter was living with friends and they were in a Travel Lodge.
They had both got full time jobs and showed me wage slips, he showed me his contract, she was a hair dresser with no contract. They showed me bank statements.
As Mark has suggested I asked for a home owning guarantor. They were ashamed to ask one of their friends to do this. They offered me a big deposit - which I refused for the reasons that Mark has explained. I asked them to give me some time to think about it.
Over the next couple of days I could have let that flat to several other people, all with jobs, good credit rating etc. I could not help but thinking that they did not need to tell me the truth, they could have said that they had been abroad etc., as many people with poor credit do. I decided to take a chance because they had been so honest and "there but for fortune..."
They are still with me, they pay their rent, he redecorates (every year!!!) and repairs anything that breaks in the flat. They are a lovely family who just needed someone to give them a chance - I am very happy to be the someone.
On a lighter note shortly after they moved in I asked if everything was going well and a sad voice told me "Yes we are really happy, thank you, its only that my daughter had to leave her little dog with her friends and she misses him so much".. Yes I agreed for them to bring the dog home - the flooring is laminate and the furniture is their own - what the heck... My guess is that I now have some lovely long term tenants so we are all happy.
Be honest with landlords and you will find that they will appreciate it, some landlords may not be in a position to take the risk and Letting Agents can only work on a landlords instructions but I believe that honesty pays and most landlords see through dishonesty.
...................................................................................................
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Shakeel Ahmad
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Sign Up20:43 PM, 9th December 2013, About 11 years ago
t seems we have more cannabis farms in rented properties than in Afghanistan !!!!.