Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Giles Peaker
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Sign Up21:47 PM, 1st November 2017, About 7 years ago
Reply to the comment left by Gary Nock at 31/10/2017 - 22:33
Oh Gary, so very, very wrong on all counts.
Tobias Nightingale
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Sign Up12:55 PM, 2nd November 2017, About 7 years ago
Reply to the comment left by Giles Peaker at 01/11/2017 - 20:35
Hi Giles,
as your in touch with Karen do you think you could bring to her attension the kinds of things 'rogue tenants' can do with limited redress from landlords? I wont list them as I am sure you can probably think of more than even I!
Giles Peaker
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Sign Up18:02 PM, 2nd November 2017, About 7 years ago
Reply to the comment left by Tobias Nightingale at 02/11/2017 - 12:55
I can’t think of any for which there is not already a legal recourse for the landlord. What do you have in mind?
Tobias Nightingale
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Sign Up18:53 PM, 2nd November 2017, About 7 years ago
Reply to the comment left by Giles Peaker at 02/11/2017 - 18:02
Well here are 2 that spring to mind. Perhaps reform housing benefit/ Universal credit so that if a tenant claiming either of them does not hand the rent over that could should be considered benefit fraud. As it seems to me if doing what is termed 'cash in hand' undeclared work while on jsa is fraud so to should be not handing over the rent as that could be considerably more (especially if it came to the entire length of eviction process).
3 Make it so rent arrears of 2 months at the time of notice compulsory ground for eviction as some tenants pay just enough to be below 2 months so the eviction process has to be thrown out.
2 Make it a criminal offence to do deliberate extensive damage a landlords rental property Ie smashing windows /damaging boiler/pulling a door of its hinges and the like not petty things. As currently it is seen as a civil offence unlike if it was someones private home which would be seen as a criminal. And perhaps subject to proof (ie witnesses/fellow tenants a landlord should be able to evict quickly/immiedately rather than as now it could a long time in which more damage could happen. There are others but thats all for now.
Giles Peaker
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Sign Up19:20 PM, 2nd November 2017, About 7 years ago
Reply to the comment left by Tobias Nightingale at 02/11/2017 - 18:53
Tobias
1. a) Can't do that in a private members bill (can't touch money). b) Can't do that as it is tenant liability for the rent. The landlord has no direct relation to DWP. If there was, then you would have to repay any overpayments of tenant's HB/UC. Which I'm sure you wouldn't want. Fraud on DWP is not declaring income. Failing to pay the landlord money cannot be fraud on DWP if the tenant is entitled to that money. Why not actually lobby the Govt over proper direct payment arrangements for UC. Makes much more sense. Already direct payment arrangements for HB.
2. That is what grounds 10 and 11 are for.
3. It is criminal damage already, really it is. Your complaint is about the police, not legislation. It is also a civil breach of tenancy, for which damages and possession can be sought. Complaining about the speed of the court process (and believe me, we ALL do that) is a complaint about the funding and management of the courts. Legislation would make no difference.
So, there is already legal recourse and legislation about all these things. Your complaints are actually about the police not knowing the law in L&T situations (I completely agree. They are also hopeless on illegal eviction), about the crumbling court system (and I would join with you in that) and about the ridiculous stance taken by the DWP about direct payment of UC housing element (on which I would also join with you).
Tobias Nightingale
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Sign Up21:48 PM, 2nd November 2017, About 7 years ago
Hmm I have heard lots of stories where police say it is a civil matter not criminal. Also yes the tenants are entitled to the money but surely where then spend it anything other than rent must be punishable by some stick? I mean you could for the sake of argument have a tenant threaten a landlord into not evicting or another situation and rake in thousands and no sanction liable but if someone got far less doing undeclared work there would be. Do you know what karens opinion on direct payments to landlords is whether its housing benefit or UC?
Or does she have any sypathy for the plight of good landlords against the bad tenants? It seems there is hardly any parlimentarian that thinks stronger safeguards against bad tenants is needed. Eg the 2 months is far to long if its a tenant can easily make payment and makes no account of the actual rent charged. An extreme example but you could have a working tenant with 0.01 pence a week and would still have to wait 8 weeks.
Giles Peaker
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Sign Up22:28 PM, 2nd November 2017, About 7 years ago
Reply to the comment left by Tobias Nightingale at 02/11/2017 - 21:48
I'm sure the police say that. I'm sure they say it often. In the same way that they always say illegal eviction is a civil matter (it is an arrestable criminal offence). The police are wrong when they say that. Complain to the chief constable.
A tenant who doesn't pay the rent is 'punishable' as far as the landlord is concerned by possession proceedings and a money claim, whether they get HB/UC housing or not. They will then be intentionally homeless. I don't see why the landlord not getting their money means the the tenant can be said to commit benefit fraud.
I can't speak for Karen generally, but I do know she is horrified at the current position on UC, including the absence of direct payments to landlords.
And on the two months 'if the tenant can easily make payment' - you don't get to decide that, the court does. So legislation wouldn't make any difference. A surprising number of landlords lie about arrears (or can't produce rent accounts) in court proceedings. So it doesn't get to be on your say so. You can, of course, make a claim for possession after one month missed rent, just not on ground 8.
Annie Landlord
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Sign Up14:15 PM, 3rd November 2017, About 7 years ago
I wish I had known the police lie! When one of my tenants did 3K damage to a house the police told me categorically, on two separate occasions, that it was a civil matter. I managed to move them out on a S21. I felt I had zero chance of getting any money out of them for the repairs, so S21 was the most sensible route. My priority (and the priority for the neighbours, who had put up with a lot of grief, which the police were also useless about) was to regain possession of the house. Going to court and being awarded a fiver a week for years would have been pointless. I also know that the tenants lied to the council, Shelter and two private landlords (who telephoned me for a reference), saying I had evicted them because I wanted to sell the house. They made no mention of the 3 thousand pounds of damage! I think it would be immensely helpful if politicians would invite landlords, tenants, councils and Shelter to round table discussions to discuss the true trials and tribulations for all concerned. This attitude of 'all landlords are nasty, all tenants are hard done by' is facile, divisive and deeply unhelpful.
Giles Peaker
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Sign Up17:24 PM, 3rd November 2017, About 7 years ago
Reply to the comment left by Annie Landlord at 03/11/2017 - 14:15
I don't think the police lie, I think they just don't know the law (and are unwilling to get involved).
And there are plenty of discussions like that. Shelter, RLA, NLA, DCLG and LGA talk all the time.
Tobias Nightingale
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Sign Up20:35 PM, 3rd November 2017, About 7 years ago
Reply to the comment left by Giles Peaker at 03/11/2017 - 17:24
If they talk all the time ireally does seem goverments have not listned to the RLA/NLA all that much over they years. They have dont next to nothing to help landlords (deregulation act for eg) just things could be even worse is what could be said is the 'help' Compare that over the years more and more provisions against 'rogue' landlords such as last years housing act when there already were penalties'