Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Fed Up Landlord
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Sign Up22:33 PM, 31st October 2017, About 7 years ago
And will this apply to local authorities and housing associations? No. Thought not. Labour Party / Momentum Class War Anti Landlord Rhetoric dressed up as "helping the JAMS"
Old Mrs Landlord
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Sign Up9:08 AM, 1st November 2017, About 7 years ago
Reply to the comment left by Gary Nock at 31/10/2017 - 22:33
According to the Law Society Gazette the legislation is intended to apply to both private and social landlords.
Tobias Nightingale
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Sign Up11:58 AM, 1st November 2017, About 7 years ago
First off unless I am mistaken (someone tell I am) but given all the requirments properties in effect do have to be fit for human habitation if not technically perhaps?
Secondly what I find laughable about labour claiming properties do not have to be fit for living in, if true what the hell where they doing for 13 years in the DCLG and labour generally not making legally binding they have to fit for living?
Thirdly If a property was so bad given the choice range why did the tenants decide to let the property if it was so bad?
Fourth given renting property is seen as a investment on that basis in theory there should be no standards or regulations and the landlord surely would just have to pay the tax? But no it is regulated like it is a business but then denied to be a business as well.
Mandy Thomson
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Sign Up15:27 PM, 1st November 2017, About 7 years ago
There's a helpful article on Nearly Legal here.
The obvious questions that come to mind, which Nearly Legal addresses are:
(1) Isn't there already legislation covering housing safety standards and
(2) Don't tenants already have recourse to the law where safety is breached
The answer to (1) is that tenants have no legal redress against something unless it is in disrepair; they don't have a redress against potential issues. So for example, if a Victorian property with single skinned walls is leading to damp and mould, the tenant can only raise it with the local authority if and when there is actual damp - if there is no damp and mould present at the time, they can't. Another example is Grenfell. The residents raised concerns about the cladding (as a design flaw) long before the fire, but because the cladding had not as yet caused an issue, they had no legal redress.
This brings us to (2); tenants can presently only complain via their Environmental Health officer who may or not pursue their complaint. Roughly half the complaints made against private landlords are followed up, only a handful made against housing associations are, and none made against local authorities themselves (as landlords) (surprise, surprise).
Unfortunately, many of the complaints EH officers have to deal with are made by vexatious tenants (trying to find an excuse to withhold rent or delay an eviction), which takes up the precious time of these already stretched public services. The bill would give both public and private tenants the right to take their own legal action.
Adam Hosker
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Sign Up16:03 PM, 1st November 2017, About 7 years ago
Reply to the comment left by Mandy Thomson at 01/11/2017 - 15:27
"have no legal redress against something unless it is in disrepair"
Good? unless something is in disrepair why would anyone want to take action against there landlord. I dont get the point.
"don't have a redress against potential issues" I must have immagined that they have cost free access to EHO and can end up with removal of "no falt possession", rent repayment orders and even may result banning orders for the landlord.
As for Grenfell - bad example. A fire officer signed off on building materials. That was because the extent of the risk was unknown. It did not highlight a fire risk to EHO as it would do today.
"The bill would give private tenants the right to take their own legal action" that does not sound cheap to defend those complaints "made by vexatious tenants" . Its no wonder a housing lawyer wants these changes, his pockets are about to get heavier.
Adam Hosker
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Sign Up16:07 PM, 1st November 2017, About 7 years ago
Reply to the comment left by Tobias Nightingale at 01/11/2017 - 11:58
Yes Tobias. Properties do have to be "fit for human habitation" under current rules, what we have is useual propergranda from the people that say "lettings is unregulated". Which we know is nonsence the RLA listed once over 300 statutory requirements on a landlord - the main one for "human habitation" is The housing health and safety rating system ( HHSRS ).
The extent of HHSRS was they once told a landlord - they had to remodel the garden as it had some bumps in the grass which was a trip and fall hazard.
Mandy Thomson
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Sign Up17:02 PM, 1st November 2017, About 7 years ago
Had the bill been law at the time the Grenfell cladding was fitted, instead of their complaints falling on deaf ears (as the body they had to complain to WAS the landlord), the residents would have had their concerns addressed.
"the extent of the risk was unknown" - according to the BBC, the cladding would have released 43.2 MJ/kg of heat whereas the European standard for "limited combustibility" is 3 MJ/kg.
It is clearly mostly council tenants who would benefit from this bill, though I can see it having a round about benefit for private landlords as well as environmental health departments may be less willing to entertain complaints where the tenant can't prove they've given the landlord a good chance to put it right first.
Giles Peaker
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Sign Up20:35 PM, 1st November 2017, About 7 years ago
Hi all. A bit amused by some of the reactions. Mind you, the Gazette article wasn't entirely clear about what we are doing with Karen's Bill.
The thumbnail version is:
The Bill will amend sections8 to 10 of Landlord and Tenant Act 1985 make it an implied term of all tenancies, social and private (that start after the Act is in force) that the property is fit for habitation at the start of the tenancy and will be kept fit for habitation throughout the term. In that it will work in a similar way to section 11 - the repairs section.
What will count as 'unfit' is where there is a category 1 risk under the HHSRS - defined as a serious risk to health. This is exactly the same system and standard that Local Authority Environmental Health use for Housing Act 2004 inspections and enforcement.
There will be no new standards. This is the standard that private landlords are ALREADY supposed to meet.
The difference is that currently i) tenants can't enforce these standards, only Local Authorities can, and ii) Local Authorities can't, as a matter of law, enforce against themselves, so council tenants can't even go to their EHOs to get things sorted.
Why is this worthwhile? Well, as well as council tenants not being able to do anything, housing association and private tenants are at the whim of their Local Authority. The figures on enforcement levels by councils are hugely variable, but many, many councils do little or nothing. For example, one London Borough - Newham - accounted for 70% of standards enforcements in all of London and 50% of all enforcements in England in 2015-16.
The HHSRS standards encompass risks well beyond disrepair. Take, for example, fire safety. A property can have huge fire safety risks without being out of repair by section 11 criteria.
Like s.11, the duty will extend to any part of the building in which the landlord has an interest - so would encompass all of a block of flats if landlord owns the block, for example. So tenant could take action on fire safety issues in common parts or fabric of building.
As an implied tenancy term, the tenant can take action if it is breached, to have it rectified.
There will be exceptions from the obligation - sensible ones. So, no liability if the lack of fitness is due to the tenant. No obligation to remove a risk if the works required would be impossible without a superior landlord's consent and that has been refused. No obligation to remove a risk if the works would be in breach of a statutory or regulatory requirement (eg Listed Building, planning permission etc.).
There are about one million rented properties in England with Category 1 hazards - 25% social, 75% PRS. That is several million people living in properties with a severe risk to health.
So, there we are - no new obligations, no new standards. As far as I can see, the only landlords who could object are those who are already in breach of the existing standards requirements.
Hope this clears things up. Karen has the support in principle of the major landlord bodies, by the way.
By the way, the Bill doesn't tie this to retaliatory eviction provisions in the Deregulation Act. It is beyond what we can do in a private members bill. Nor as things stand would a court finding a lack of fitness as landlord's fault result in a banning order offence under Housing and Planning Act - that would be up to the government.
On the Grenfell thing - the concerns the tenants raised before the fire didn't include the cladding - but did include fire safety issues in the communal parts, the fire protection of the gas pipes installed in the refurbishment and the functioning of fire alarms and emergency lights, none of which would have fallen under section 11, but would under this Bill. I make no claim whatsoever that this would have prevented Grenfell, but it does address some of the issues of the landlord failing to respond to tenants' safety concerns that have been made clear by the disaster.
Alison King
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Sign Up21:04 PM, 1st November 2017, About 7 years ago
I think if it encouragea tenants to report issues sooner then good. Who wants to learn that their property has leaking tiles when it's already damaged the property and too late to fix without considerable expense ?
Giles Peaker
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Sign Up21:10 PM, 1st November 2017, About 7 years ago
Reply to the comment left by Alison King at 01/11/2017 - 21:04
Very true - though that would already fall under section 11.