Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up0:54 AM, 16th February 2014, About 11 years ago
Reply to the comment left by "Ray Davison" at "15/02/2014 - 23:14":
Hi Ray
Yes I agree.
Now let me share a secret with you that VERY few people know. Before I do though I must re-affirm that even if everything you have suggested to Ms Bee Ms Bee is both practical and she does everything you have suggested then she still remains wide open to a claim for up to three times rent for the next six years. I trust we concur on that point?
Now here's the secret. My family had six cases identical to Superstrike, i.e. tenancies that has been running before deposit protection and where we had also believed we had no requirement to protect and issue prescribed information when they turned periodic. On top of that we also had several other tenancies which had gone periodic where deposits had originally been protected but where we had not re-served prescribed information when the tenancies went periodic. These were classified as "potential threats".
I couldn't live with that risk so I took professional advice which could also apply to Ms Bee Ms Bee, and thousand of other landlords and letting agents of course!
Now I can't share the documentation because I have have signed up to terms which prevent me from doing that. I can, however, share the the legal principles.
A new tenancy, by way of deed, was offered to these tenants with an open admission that we had possibly screwed up based on something which had only recently come to light in a Court of Appeal case. Before we admitted that to our tenants we made certain they were happy and wanted to continue to live in the property.
The basis of their "potential claim" is referred to in a little known legal phrase known as a "chose in action" (see http://en.wikipedia.org/wiki/Chose)
A "chose in action" can be assigned by way of deed meaning no money needs to exchange hands, i.e no consideration. In this situation a separate deed is used to the tenancy agreement. The really clever bit is that the "chose in action" is assigned to the landlord. What that means is that if the tenant makes a claim and wins, the proceeds of the compensation belong to the landlord. Neat hey?
The reasons that our tenants agreed to sign were numerous. First of all we had a very good relationship with them. Second, they wanted to remain tenants in our properties. Third is that we offered our tenants a Deed of Assurance which was my brainchild made a reality several years ago by the same legal team - see https://www.property118.com/the-private-rented-sector-evolution-deed-of-assurance/40949/
The legal team who put this all together are a part of a firm of Chartered Accountants called Pacific Limited. They have a specialist landlords and high net worth clients department and act for clients across the UK.
They were going to sell this advice but instead decided to keep it exclusive to clients of their firm. This is because their professional indemnity insurance is not set up for selling legal advice schemes on a stand alone basis. I did suggest they team up with a large law firm to progress this but that's when Mark Prisk, Housing Minister, issued a statement to the effect that the Superstrike ruling was not what was the intended by the legislation. In a letter to the RLA Mr Prisk wrote "This was not the intention of the legislation and we are urgently exploring whether new legislation is required to clarify the situation" - see http://news.rla.org.uk/housing-minister-writes-rla-regarding-superstrike-ltd-confusion/
The letter from Mark Prisk to the RLA effectively killed the value of investing into a JV between Pacific Limited and a large law firm. Sadly, all has gone very quiet since Mark Prisk ceased to be Housing Minister and the position was downgraded. Accordingly we are all now left very much in limbo, save for the clients of Pacific Limited who have the best protection available to cover their backs, even if that is only the professional indemnity insurance of their advisers.
This post must NOT be construed as legal advice.
.
Ray Davison
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Sign Up16:57 PM, 16th February 2014, About 11 years ago
Mark,
That's a very interesting piece of information, thanks for sharing it. I think the issue needs reawakening in the governments eye.
Yes we agree re the 6 month risk period that the questioner is in. Nothing much more she can do but what's been suggested then wait it out. The less agro they have though the less likely it will happen as they won't take legal advice and won't have their mates offering up the info in response to their moans.
Industry Observer
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Sign Up19:23 PM, 16th February 2014, About 11 years ago
Mark
Your post 15 Feb 0923 are you suggesting the tenant gets a six month right of occupancy on every agreement they sign, every renewal?
If so that is wrong - they get one go only
Ray Davison
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Sign Up20:40 PM, 16th February 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "16/02/2014 - 19:23":
IO, read the whole thread and you will see that It has already been established that there is only an inital 6 month min right of occupancy.
Industry Observer
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Sign Up8:26 AM, 17th February 2014, About 11 years ago
Life too short for whole thread Ray that's why I constantly suggest to Mark splitting them off when they get to 5+ pages.
His chose in action arrangement is clever but I've had severe doubts on it which I have discussed separately with him. As he says his advisers have PI cover
Mark Alexander - Founder of Property118
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Sign Up8:55 AM, 17th February 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "17/02/2014 - 08:26":
@Industry Observer
I don't see the point of reading a thread half way through and then stopping to comment on a contentious point. Often those points are addressed further into the thread which is what happened here.
As it turns out, I have been wrong on a point of law for 25 years and was very grateful to be corrected on it. Ray was right and Romain highlighted this to me. I was naturally sceptical, which most landlords become after a while, but Romian very kindly pointed me to the relevant section of the legislation which I checked out for myself and then realised that I was wrong. Obviously I then apologised to Ray and thanked Romain. That's what Property118 is here for 🙂
I appreciate that you are equally sceptical about the Superstrike solution recommended by my professional advisers and that's fine. You are equally sceptical about the Deed of Assurance and that's fine too. However, if there had been any holes in it then I think Shelter and the DCLG would probably have pointed them out to me by now, don't you? These are two organisations which like proving landlords wrong just as much if not more than you do, and that's saying something! LOL
.
Ms Bee Ms Bee
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Sign Up21:09 PM, 17th February 2014, About 11 years ago
I'm not here to try and convince people of my situation, I simply want to get into my home. If I can't believe CAB, council etc what am I supposed to do? Although Industry Observer cannot get their heads around the issue, insinuating there is more than I am stating, I myself have been left confused as to what's happened.
I took the advice of attempts at negotiation. My tenants have said they would prefer to try work this out amicably and that they should have somewhere to go and will let me know (this was on Sunday). I received a message this morning saying they were unsuccessful and still can't tell me when they will be leaving. I have tried to contact them today, they are not answering their phones.
Someone has suggested I move back into the flat (is this even legal) although it's not possible as it's a 1 bedroom flat and they have a 2year old. I'm starting to feel extremely desperate here.
What would you do?
Ms Bee Ms Bee
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Sign Up21:15 PM, 17th February 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "15/02/2014 - 18:32":
I don't understand what you mean by 'how much does that handle tell you?'
And can you suggest where I can get advice that I can listen too?
I may not have your knowledge in this industry so forgive me, all I want to do is get myself settled before my child comes.
Caroline Benson
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Sign Up1:00 AM, 18th February 2014, About 11 years ago
Every day is a school day indeed! I was under the same misconception as Mark and thought a new 6 month fixed term tenancy resulted in a loss of the ability to serve a S21 for another 4 months. May I ask the experts, what's the benefit to the tenant of having a new fixed term tenancy over a statutory periodic tenancy if the landlord can give 2 months notice at any time? Or are there only certain circumstances under which a S21 can be served in this instance?
Many thanks.
Ms Bee Ms Bee
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Sign Up1:32 AM, 18th February 2014, About 11 years ago
Would anyone advise that I attempt to register the deposit now? And will it make a difference? Apologies if this has already been addressed.