Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Dr Rosalind Beck
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Sign Up11:14 AM, 27th April 2020, About 5 years ago
I would agree that the police should be the first port of call. The tenants could maybe all make a joint statement about the behaviour of the 4th person. It will be up to the police then to decide what charge if any might be possible.
Question Everything
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Sign Up11:15 AM, 27th April 2020, About 5 years ago
"his current behaviour which seems to be illegal"
I don't think we should be so convinced that we should be locked-down to assume there must be a law that one is breaking? The data is out there, you just have to look for it.
By your reasoning, would you condone the recent Police activity of telling my friend that he can't sit next to his wife on the train? Or my other friend who was told that only one parent could walk their kids to the forest? My friends are middle-class professionals, not people who would normally attract police attention.
Paying rent is one thing, enforcing your "moral authority" is another. You have no role as landlord other than that of financial, maintenance, and maybe serious and repeating anti-social behaviour, of which I'm not sure this behaviour constitutes.
DavyboyHMO
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Sign Up11:31 AM, 27th April 2020, About 5 years ago
Reply to the comment left by Question Everything at 27/04/2020 - 11:15
Paying rent is one thing, enforcing your "moral authority" is another. You have no role as landlord other than that of financial, maintenance, and maybe serious and repeating anti-social behaviour, of which I'm not sure this behaviour constitutes.
I disagree with this as he has a duty of care as a landlord to ensure everyone in his HMO feels safe? And if 3 of his tenants do not feel as if the 4th tenant is acting appropriately then IMO something has to be done. Same scenario in my HMO and after a few times asking him I then send out a group message that no guests are allowed until further notice and that seemed to have worked. I'll send a copy if it helps anyone;
Hi Gents,
As per recent government guidance regarding house shares/HMOs there is not to be any people over who aren't in your households to visit at the landlords discretion. The more people you come in contact with the more likely you can get the virus and the longer it will take for it to go away. For the next few weeks at least please don't have any guests, I have 2 family members working for the NHS and friend's wife is and it's pretty bad. Hope all is well and any problems let me know.
Question Everything
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Sign Up11:52 AM, 27th April 2020, About 5 years ago
Reply to the comment left by DavyboyHMO at 27/04/2020 - 11:31
"duty of care as a landlord to ensure everyone in his HMO feels safe." Feeling safe is one thing, being safe is another.
There are many people out there who claim they feel unsafe, and use this "feeling" to enact moral authority.
Further Davyboy writes "As per recent government guidance regarding house shares/HMOs there is not to be any people over who aren't in your households to visit at the landlords discretion. "
This has nothing to do with what the author wrote, the tenant is not bringing friends into the HMO. This is changing the sense of what has been written, and mis-serves the discussion.
If this tenant was still working, he would be mixing with other people too, what difference does it make if he is visiting friends? Further to this, the author writes "returning in the middle of the night". This is purely to paint a picture of one who is "nefarious"
Further on Davyboy, he writes "government guidelines", that is exactly what they are, not laws, or regulations. But we are acting like anything .gov says is gospel without thinking for ourselves.
The whole article is written from an irrational and "fear" perspective. It is exactly this perspective that has gotten us into this predicament.
And while they have your attention on this, they are collapsing the economy and you are missing it completely.
David Lawrenson
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Sign Up13:45 PM, 27th April 2020, About 5 years ago
I have to say I am very much with "Question Everything" on his/her response to you.
And I have to say, it is because of these sorts of issues, where one has to be called into "umpire" disputes between tenants, that was one of the reasons I no longer do HMOs - and reading exactly this sort of thing does not make me regret exiting my sole HMO one iota,
The facts of the matter here is that as you don't live there you have absolutely no way of knowing what this tenants does when he leaves the house - and no doubt he will have an explanation that is perfectly acceptable. In effect, this is a classic "he says, she says" situation.
On the HMO I had, they were always calling me up and saying I had to ask someone to leave because they were doing X, Y or Z. I always told them they had to behave like adults and sort out their differences between themselves.
Also, as has been pointed out, where a tenant has to go to work because it cannot be done at home - which is just about everyone in the private sector who is not involved in the sort of work that can be done at home, he is presumably coming into contact with people on the way to work and at work.
I suggest you continue to keep your reasonable distance, wash everything you use and look after your own safety as best you can.
Everyone has different views on this virus. I would like to see my mother and father after 3 months, (they are 88 and 93) but am worried about my brother's view of this. They live 2 hours away.
In my view, if I go and see them, and keep 2 metres distance and don't them a big hug and make sure I don't touch things and wash the knives and forks I use, I think there is no additional risk at all. None. (My Mum goes to the shop twice a week and my mother has refused help with shopping because she needs to get out of the house, get away from my Dad (who has mild dementia) to have a chat to other old folks in the queue. If she did not, she would go
insane).
My brother has been brainwashed by some of the media into thinking if I cross the threshold of our parent's house, I will condemn them to instant death.
As I say, we have different views.
My wife's Mum has advanced dementia, is in a care home and has a limited life left, maybe a weeks or 3 months at most. If my wife never saw her (she is very careful when she does see her) the next time she would see her, she would be in a box.
My wife's Mum lives for my wife's visits, though she cannot remember my wife's name. Luckily the care home is enlightened and yes, my wife still goes to see her, as do the carers, who are in and out of course, anyway. And No, she does not touch anything at all when she is there.
The fact is, and I'm afraid a lot of people don't "get this", is that there are risks in life and death is an ever present possibility. We have to collectively "grow one" and get on with living and also wise up to the fact that this is indeed a balancing act between crashing the economy (more deaths in long term) and our ability to handle the deaths that will occur now, because this virus will not be going away, unless and until a year or so time, when they MAY find a vaccine. That is too long to wait.
As an aside, I've also observed how folks who work in the private sector and those who have their own businesses are generally better able to grasp the costs of this shut down and the fact that we will have to pay for it in higher taxes and interest on government debt for a very long time (as will our kids). Contrasts the opinions of the e.g. Guardian (a lot of public sector readers) on this v The Daily Telegraph. In fact, all of us, in whatever sector will pay the price in higher taxes for years / generations to come.
And I agree with the points about "feeling" and moral authority made above too.
Anyone who is mulling buying an HMO for a bit more yield than on a standard buy to let ought to read the post you have written and have a good, hard long think about whether they should go ahead.
David Lawrenson
http://www.LettingFocus.com
Landlord Advice
David Lawrenson
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Sign Up13:52 PM, 27th April 2020, About 5 years ago
And yes, some of the police's responses to this is a whole different talking point - like a lot of the new rules - illogical, nonsensical and totally irrational and serving no purpose at al in controlling the spread of the virus.
I am quite sure that in the long run, when all the data has been gathered, that we will conclude that Sweden's approach to shut down would have been the better option. (Many people are hoping it will fail of course).
Jo Westlake
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Sign Up15:01 PM, 27th April 2020, About 5 years ago
This seems to have gone off on a bit of a tangent.
It has nothing to do with parents taking their kids for a walk in the forest or people visiting elderly parents.
I think we all know the rules were made up on the hoof and were originally supposed to be for a very temporary period.
This is about a group of unrelated people living in a shared house mainly trying their best to accommodate the Covid 19 lockdown and how to deal with the one person in that house who thinks none of it applies to him.
There is a massive difference between people going to work where social distancing should be in place and people going round to their mates house for a few beers.
Coming home in the middle of the night isn't necessarily nefarious. Night workers do it all the time. It can be intrusive though to the rest of the household, especially if someone has had few beers.
Are the other housemates displaying "irrational fear" or are they doing their bit to try to contain the pandemic? Why did the government instruct everyone to stay home if they really meant it was fine to go out drinking with your mates and their mates and those few random people who happened to be passing? Why did they say either move in with your partner or don't see them for the duration of lockdown if what they really meant was pop round with their shopping any time you fancy and while you're there feel free to stay for a few hours?
The question is what can landlords do in this and any other undesirable situation now the eviction route is closed to them?
By undesirable I mean rent arrears or behaviour that causes distress to neighbours or housemates.
David Lawrenson
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Sign Up15:14 PM, 27th April 2020, About 5 years ago
I don't think that landlords can do anything much if they don't live in the property because, as I said before it will inevitably be a case of "he says, she says".
The landlord could talk to the "offending tenant" but I imagine he will have a reasonable excuse, not that he is legally obliged to explain his behaviour outside the house to the landlord.
I suppose the other tenants might find police willing to take an interest if they can be torn away from padlocking gates on parks, taping up park benches and telling folks they cannot sit in their front gardens, though these three police activities do seem to have abated now, so they may get some joy there.
Don't expect the offending tenant to be delighted about police involvement though.
Question Everything
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Sign Up15:58 PM, 27th April 2020, About 5 years ago
Reply to the comment left by Jo Westlake at 27/04/2020 - 15:01
This is not true - "This is about a group of unrelated people living in a shared house mainly trying their best to accommodate the Covid 19 lockdown and how to deal with the one person in that house who thinks none of it applies to him."
This is about a landlord who is asking how they should deal with the situation, and introducing the idea of police intervention, in a situation whereby no laws have been passed, but the 'collective' idea of an enforced morality is at play.
And fundamentally, therefore It is about whether or not the conditions by which we are living even support such a morality. That is what being told you can't walk in the forest with your family is about.
The background sentiment by the author suggests they believe they are reasonable in their thoughts due to the current "moral" climate, and that is what i am disputing which is much more fundamental than the assumed problem at hand.
The original post is also slanted to make the tenant sound nefarious, which he may be, but the fact is, he is doing nothing that constitutes any involvement required from a landlord.
DavyboyHMO
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Sign Up16:20 PM, 27th April 2020, About 5 years ago
I just think everyone should adhere to governments advice with social distancing and not have family members visiting until this has been announced that its safe to do so.
To ensure this is dealt with in a HMO is very difficult I agree, I can't stop tenant's going out of the house at certain times and watching one of them go out in a car full of 4 friends is frustrating, but I cannot interfere with what he does outside of the he house, But I can request no guests for the foreseeable to enter the property and I expect them to adhere to it. I am in regular communication with all tenants and unfortunately 3 out of 4 aren't paying rent. I also agree with the he said she said that the tenants do!