Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
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This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up13:22 PM, 28th January 2016, About 9 years ago
Hi Christopher,
I am by no means an HMO expert, but for assistance if you use our article search and type in "HMO" you will get hundreds of articles
please see >> http://www.property118.com/article-archive/
It is the orange tab at the top of all our pages 🙂
nathan stark
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Sign Up18:03 PM, 28th January 2016, About 9 years ago
Hi Cristopher,
I am an HMO landlord and want to give you my opinion on this matter.
The risks of HMO's can be lowered in various ways. Try to get the tenants to sign one contract, if you give them separate room contracts, then you are responsible for anything that happens in the communal areas. If damage occurs and nobody owns up, it will be your cost. You could try and take deposits of all tenants for that damage. But if they were to go the Alternative Dispute Resolution route. You would lose.
Signing one contract with a good inventory check (outsourcing this is best) then they are all jointly and several liable for the damage. and the rent, so if one tenant can't pay. the others will have to pay this.
Do not include bills in the rent. This will be abused if you do.
Check with your council re Planning Permission/change of use to HMO as may be required for 3 bedroom.
Check with Private Sector housing that it does not require HMO Licensing. Most council view licensing requirements as 3 stories or more and 5 tenants or more. But always check.
It will take more time to manage an HMO, checks on each tenant, getting 3 people to sign one contract etc. But if managed well it can be fairly hassle free.
Wish you luck with your venture.
Mark Trenfield
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Sign Up19:28 PM, 28th January 2016, About 9 years ago
Hi Christopher,
I have never been a great fan of HMOs, personally, as I feel that the cash flow models often work well on a flipchart (and a spreadsheet) but I am not totally convinced it is as lucrative "in the cold light of day".
To create a HMO you are going to need to fully furnish it, fit fire doors and fire alarm systems, deal with 3 separate tenants (rather than just 1), make sure you comply with minimum room sizes and any other local Environmental Health requirements and you will almost certainly need to pay all utility bills and council tax and internet.
HMO finance will also be a little more expensive than regular single let finance I believe - assuming you have a mortgage.
So, with 3 rooms @ £700/month (maximum) a room - 2 rooms deliver£1400/month (the same as the single let) and when you let the 3rd room - you then create the extra £700 cashflow.
However - you have got significant costs from the HMO rents (discussed above) as well as more letting agency fees (if you are using them to source your tenants). ie: 3 tenants need to be sourced rather than 1 ... and a lot of HMO tenants tend to move house more often than single let tenants.
So ... how confident can you be of 100% occupancy ... 100% of the time ? .... and even if you achieve the 100% occupancy ... how much extra profit are you actually going to make after all the other costs.
For me - £1400 for a single let or £2100 for a HMO .... the decision is easy ..... SINGLE LET every time.
However ...if you could create 4 bedrooms or 5 bedrooms in the same property ... and are therefore looking at £2800/month (4 beds) or £3500/month (5 beds) ... then I might be tempted to lean towards the HMO model because the upside cash flow is eye catching.
All the best (whatever you decide) ....
Mark
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Sign Up19:35 PM, 28th January 2016, About 9 years ago
Thank you Neil and Nathan for your very helpful response .
I am looking thro the Archives search on HMO's.
Mortgage company as usual requires an AST contract so presumably Nathan the three occupants are to be listed as 3 tenants of the house bound by the conditions of the AST . If any tenancy changes occur then presumably a new AST is required .
I will go and see the council.
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Sign Up19:57 PM, 28th January 2016, About 9 years ago
Reply to the comment left by "Mark Trenfield" at "28/01/2016 - 19:28":
Thank you Mark for your response.
We have a mortgage secured on a 2 yr. fix. The London market has been without doubt exceptional for capital growth and we have lived in this area for the last 5 yrs. I still think there is more to come from London albeit at a slower pace.
The HMO question is one of the options here and if we tried it and got comfortable with the running of it ( or managed to find someone to manage it ) we would extend the property thro loft conversion and make it a 5 bed investment property. We have just done something similar on our home. As you say the returns would then be outstanding and as my wife has lower earnings we would set up a declaration of trust putting 90% of the income into her name and therefore making it tax efficient..
The other option is we run it as a straight let for 2 years , sell our current home in the next 2 years , move in to the newly purchased property , pay off the mortgage , develop it out and sell it hopefully without paying CGT on most of the gain.
Maybe I am looking at too many options
nathan stark
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Sign Up21:35 PM, 28th January 2016, About 9 years ago
Reply to the comment left by "Christopher Marsden" at "28/01/2016 - 19:35":
In response to the above Chris, you could just replace names on the AST as and when new people arrive. Although you could make it the current tenants responsibility to find tenants, obviously once they have chosen you need to meet and vet them.
I understand Marks point, but you may not need fire doors or expensive alarm systems on a 2 storey, you would need to check with council on this, as they change the rules often.
I let out by room rather than on joint but I manage it full time, if someone leaves, the room is filled before the current tenant has left. you may get more void periods, but with that extra profit I still think you would win.
I word of warning though on covering the loft and creating 5 bedrooms. you will be in HMO Licensing territory, it may cost £20,000 to bring it up to spec. Fire doors with intumescent strips, costly smoke detection\heat detection. No locks to be fitted as this is fire risk if needing to escape. no electrical items on exits. all ceilings to be pulled down and replaced with fire retardant half hour plaster board and fire plaster. Its expensive, and you would have to weigh up if its worth it for the term your keeping it for.
There is no harm in doing 3 bedroom HMO, one contract (most lenders would accept) if it doesn't work revert back to single AST, but always worth trying it.
There are websites out there that can assist you find tenants for next to no money spareroom is one i prefer as you can select buddy ups and get them talking to each other.
Harlequin
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Sign Up9:27 AM, 29th January 2016, About 9 years ago
In my experience, central London, a 3 bed on two floors is not an HMO, you need a third floor for that, though things keep changing.
I run a 4 bed from a regular 3 bed semi and it is far better than having a single let financially. The bills are on key meters so there is no dispute over who looks after the bills (I do the water and it is the only issue I have in getting 4 lots of mini amounts), I include council tax (very low area) - damage is limited - how much damage can people do? I have 40+ tenants and damage is rare, tenants are clumsy and that comes with the job.
It is harder to let on a single let, families will be very fussy and with sharers you'll have very similar problems to multi let - and if the single let doesn't pay or leaves you have no rent, this will never happen with multi let.
I do separate contracts, but be careful now with mortgagers they are tending towards students in this type of let and I was refused for 4 separate 'professionals' having been accepted for 8 years.
I do run a few full on licensed HMOs, I'd never set one up from scratch now, each new license brings new regs.
I'd go for multi let if you have the rooms every time.
LondonProperty1 L
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Sign Up9:53 AM, 29th January 2016, About 9 years ago
I disagree on all the hassle described above by some people and myself being located in SE London (1 minute from a station, 10 mins to the city centre), I cannot imagine letting out differently than by room (have a 3 bedroom, 2 storey flat).
Mind you, all those commenting above should indicate whether or not they own property in London or say in Scotland where rents are far lower and costs tend to be broadly similar.
Couple points for you to note:
1) You do not have a licensable HMO if you have 3 separate rooms only
2) You may however be required to apply for Additional Licensing if you are located in Southwark (or Newham, but that's different postcode). The cost of installing fire alarm system is about £900 (which I paid) and then you have another max £1k for fire doors with all bells and whistles. There is absolutely NO requirement for some extra ceilings for such a small property – this is not even outlined in the Additional Licensing requirements by either Newham or Southwark
3) If you are subject to Additional Licensing you have to also be careful on the room sizes. If you do not have a living room, you will have to have each room >10sqm I believe and a larger kitchen with common aread
4) Cost of additional licensing is negligible
5) Tenants in London, which are professionals tend to be very reliable – I suggest you do not maximise your rent, but offer slightly attractive rates (like I do versus other properties around) and they will not want to leave (I have tenants staying there up to 4 years with no hassle)
6) Bills? I prefer to offer the room prices inclusive of bills – OK, these may get abused, but it will save you tons of hassle and electricity bill may end up say £30 instead of £20 per month.. Not a big deal if you ask me given hassle/maintenance free and the benefit of offering property inclusive of bills (always more attractive as it offers people certainty over their outgoings).
7) Management? Depends on how handy you are. I have a full time job (10 hours per day) and I manage it myself. Broken kitchen tap? Replaced the same day after work (Screwifx is open pretty much 24/7). Broken fridge? Attended the same day, fixed the following when parts arrived. You can always hire some handyman too to attend to some things you are not able to handle. ~7% management charges in London are a waste of money in my view – especially if you add another 7% on top for identifying tenants (find them yourself on spareroom and interview thoroughly before offering the room).
8) Inventory list? I suggest you buy cheaper furniture. I purchased all my bedroom furniture for £500. This is less than 1 months’ worth of rent. No one will steal your bed or wardrobe… No one will intentionally be breaking your fridge or washing machine. These things are either insured or wear over time, and you can just replace them as you would with your 2 tenants (the additional wear is negligible).
All in all, I suggest you follow points 1-8, get the additional income, be a little be more hands-on and you will be better landlord than 95% out there, who may install some amazing fire protection, but stick to their 5 day repair deadline policy, which is irritating for everyone involved.
Best of luck!
LondonProperty1 L
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Sign Up10:19 AM, 29th January 2016, About 9 years ago
Couple other things worth noting… Professional tenants in London tend to be… well, professional. This means they have no intention of leaving unpaid rents, and especially getting prosecuted in court with a sentence that they have unpaid rents. In many cases (especially for those working in the City), this means end of their career as they cannot get their FCA approvals for being reckless with their own money (so how could they manage clients' money?). I work in the City so I do know how this works.
In the 4 years that I have managed the property I have never had any complaints, not single day of void period and as mentioned in a comment before me – the comfort that even if anyone doesn’t pay it would be only one room, not the entire property. It would be a nightmare for me financially if the entire flat income suddenly disappeared (there is mortgage interest to be paid, construction on the building as it is a leasehold) so I simply cannot afford say 6 months of no rent income because family X decided not to pay their rent...
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Sign Up11:06 AM, 29th January 2016, About 9 years ago
Wow , well first of all thank you again to Nathan and also to Harlequin Garden and London Property for all your help and information. I have been a Landlord for 2 years now and been an avid follower and member of 118 but this is the first time I have really engaged with it on a personal issue . I am starting to feel this is a real opportunity to pursue and that's in no small part down to you guys and this forum. Quality !
We will do this professionally and we have operated our current 2 bed flat along the lines that London Property described and this has gone well.