Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up9:04 AM, 5th October 2016, About 8 years ago
No licence, a room with no window, 6 to a bathroom and breach of mortgage contract.
I think you just need to hands up and accept mistakes straight away.
If this was originally a residential mortgage you need to be prepared to remortgage to a BTL lender that allows HMOs, but they will only consider it once you have your licence.
Extra responsibilities of HMO landlords
Landlords of HMOs must make sure that:
proper fire safety measures are in place – for licensed HMOs smoke detectors must be installed
annual gas safety checks are carried out
electrics are checked every 5 years
the property is not overcrowded
there are adequate cooking and washing facilities
communal areas and shared facilities are clean and in good repair
there are enough rubbish bins/bags
Is your home a house in multiple occupation?
Your home is probably an HMO if:
three or more unrelated people live there as at least 2 separate households – for example, 3 single people with their own rooms, or 2 couples each sharing a room
the people living there share basic amenities – for example, a kitchen and/or bathroom
An HMO could be:
a house split into separate bedsits
a shared house or flat, where the sharers are not members of the same family
a hostel
a bed-and-breakfast hotel that is not just for holidays
shared accommodation for students – although many halls of residence and other types of student accommodation owned by educational establishments are not classed as HMOs
Landlord penalties for not having an HMO licence
If you live in a HMO that should be licensed but isn't, your landlord can be fined and ordered to repay up to 12 months' rent (or housing benefit to the council).
Many people living in HMOs have an assured shorthold tenancy. If you're an assured shorthold tenant and the HMO should be licensed but isn't, any section 21 notice (two months' notice) your landlord gives you is not valid.
How to complain about an HMO landlord
Contact the environmental health department of your local council if you live in an HMO and you don't think your landlord is following these rules.
The council can do an assessment using the Housing Health Safety Rating System. This assessment looks for specific hazards in the home. It allows councils to take action against landlords whose properties are dangerous.
The council can prosecute landlords of HMOs, or any manager they have employed, if they break the law. In extreme cases, the council can take over the management of the property.
Faiza Alia
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Sign Up11:15 AM, 5th October 2016, About 8 years ago
Hi thank you for you reply.
Can I NOT carry out any works the council says are needed (if any) I have the GAS certs you mentioned. The flat is clean. I've never had any tenant complain at the 1 bathroom etc separate toilet issue but I guess the council will draw their own conclusion.
Can I not get a stay of execution so to speak and just revert it back to a normal dwelling. The agreements I've given the tenants are a ROOMSHARE AND HOUSESHARE AGREEMENT and not an AST. It states on the agreements that 4weeks notice is only required for either party to terminate the agreement etc.
It was downloaded from LANDLORDZONE website years ago and I've been using this. The room does have a window but yes it is notfacing into the outside of the property but inside the flat. It is big enough etc to house a single bed, wardrobe, storage etc.
But I think my post was - am I looking at going to prison for this?
Can I not sell the property if the worst case scenario.
AnthonyJames
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Sign Up15:08 PM, 5th October 2016, About 8 years ago
Faiza - the tone of your messages suggests you are in danger of panicking. There's no need for this. From the sound of it, you are running a crowded but not unhygenic flat, with proper gas certification and hopefully you have complied with the rules on non-flammable furnishings too. You may be fined and will need to get some improvement works done, but you're not in danger of going to prison.
Your main problem is your mortgage, as you are in breach of your mortgage contract. You need to switch to an HMO mortgage as soon as possible, before your current mortgage provider finds out. As Neil comments, this means you need to get an HMO Licence, and get it quickly.
You will also definitely run foul of the HMO regulations in Camden, which are at https://www.camden.gov.uk/ccm/cms-service/download/asset/Minimum%20HMO%20+%20hostel%20standards%2010%20May%202016.pdf. For starters, you don't have enough bathrooms: Camden requires 2 complete bathrooms if you have six tenants. If you drop to five tenants, you will be OK with the one bathroom and one separate toilet. The Council may however require you to have a basin in every room: it all depends on the specific layout of the property and what is practical. There are also a whole load of rules about the sizes of the rooms, the bathrooms, the facilities in the kitchen and so on, so you need to see if you meet those and whether you are prepared to invest in bringing the property up to the required specification.
I recommend you don't act hastily, start giving notice to your tenants and revert the property to a single-occupancy dwelling or sell it, because you are in danger of then being accused by them of making a retaliatory eviction, which is illegal. It's probably too late to start evicting your tenants before the Council visits anyway, as they need at least a month's notice.
I would read up the Camden regulation on HMOs on their website, and perhaps have a chat with Environmental Health (the Council) before they come out, so you can identify the likely areas of concern and start making changes in advance of their visit. They are not going to "execute" you, but will inspect the property and send you a list of works that must be done before they issue a licence. They may fine you for not being licensed, but if you cooperate, appear anxious to comply with the rules, and start work as soon as possible, all this will put you in their good books and reduce the likely level of fine. The heavy fines tend to be incurred by landlords who cram 20 people into a 4-bedroom house, have bare wires hanging everywhere, poor hygiene, fail to attend meetings, and generally do a disappearing act.
Also, Camden's licensing scheme has only been operating since 8 December 2015, so you haven't been running a non-licensed house for *years*, and you can probably claim ignorance - though they will still probably issue some kind of fine. See their guidance manual at https://www.camden.gov.uk/ccm/cms-service/stream/asset/HMO%20Application%20form%20guidance.pdf. You could get the ball rolling and apply for a license now, again to show you are cooperating - details of how to do this are in the Guidance PDF.
From the sound of it, you should be OK with some relatively minor changes. I would drop the number of tenants to five, and the simplest way to do that is to lose the single bedroom. The Council will not be happy with a room that has no external ventilation, so you can solve that problem as well as the bathroom issue in one go.
Sally Tattersall
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Sign Up17:05 PM, 5th October 2016, About 8 years ago
I would agree with the points that Tony and Neil have made above. In addition, I would make sure that you have complied with fire safety measures as a matter of urgency - if there was a fire and someone got hurt (or worse) you would be facing a prison sentence. Make sure the place is safe.
Faiza Alia
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Sign Up20:29 PM, 5th October 2016, About 8 years ago
Reply to the comment left by "Tony Atkins" at "05/10/2016 - 15:08":
Thank you everyone for all your help and advice.
I really do appreciate it.
H B
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Sign Up20:37 PM, 5th October 2016, About 8 years ago
Now that the authorities are involved I would make sure that your tax affairs are in order - ie rental income has been declared.
You have made a number of oversights in setting up this property and you might have also forgotten to declare your income. No idea if you have, but a massive fine and a criminal record would be avoided if you make an open declaration.
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Sign Up21:47 PM, 5th October 2016, About 8 years ago
Have you got the Council Tax registered in your name as landlord ?
Craig / lgfa92
Ian Narbeth
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Sign Up9:38 AM, 6th October 2016, About 8 years ago
Faiza
You refer to the property as a flat. Is it part of a building that has three or more storeys (including basement)? I.e. Basement ground and first or first second and third floors, If so then you should have been licensed as an HMO anyway even if your flat is only on one floor level. Have you installed fire doors, door closers and a suitable hard-wired fire alarm system which has been tested weekly?
If the Council take action you may be liable for a Rent Repayment Order and have to refund your tenants some or all of the rent for the past 12 months. See e.g. https://anthonygold.co.uk/latest/blog/a-guide-to-rent-repayment-orders-and-what-they-are-1-1
which explains the issue. (I have no connection with the authors of this article.)
If you should have been licensed but are not, you need to try to stave off the Council prosecuting. This is going to cost money. Basically you will have to do everything the Council ask and not argue the toss about anything. Even if, as some Councils do, their requirements seem excessive it will be best to comply.
You also need to check the buildings insurance. Do you insure or does the landlord? Do the insurers know you are operating an HMO? Almost certainly they will require that a licence is obtained if it is legally required.
Finally, I suggest you urgently get some training about landlords' obligations. You have clearly blundered in a massive way. Sorry to sound harsh, but inexperienced landlords who break the rules unintentionally (especially those relating to fire safety) are one of the reasons there are ever more onerous rules that the rest of us have to comply with.
Faiza Alia
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Sign Up10:21 AM, 6th October 2016, About 8 years ago
Reply to the comment left by "H B" at "05/10/2016 - 20:37":
Hi yes the tax is declared. At least I got this right. Many things wrong I agree. Just another question folks please if I may.
Can I not give the TENANTS say 2months notice if I was to revert it back to single dwelling etc. Would the council object to this.
Faiza Alia
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Sign Up10:36 AM, 6th October 2016, About 8 years ago
Reply to the comment left by "CouncilTaxGuy " at "05/10/2016 - 21:47":
No that is in my mothers name. I will do that now. Thank you.