Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up16:42 PM, 12th February 2013, About 12 years ago
There has been much comment on the HMO group on Facebook about this - Nottingham in particular are very much anti-HMO for students, as they seem to want to drive them into the city centre. Therefore for certain postcodes you CANNOT expect to purchase a family home and turn it into a student let.
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Sign Up18:11 PM, 12th February 2013, About 12 years ago
I have no student lets but gather they can be profitable although I believe they were a major reason for the tedious deposit protection nonsense we now suffer. In Sheffield they have taken over whole inner city pleasant areas and existing occupiers with children find their antics and behavior can be appalling. Drunkeness, rowdiness & loud music at all hours, beers cans, condoms, hyperdermic needles, lewd sexual behavior in the street and gutter etc etc. No wonder such action has been needed. No wonder given the debts they run up on booz, sex and rock and roll mean they have no money for a first time buyers deosit. If you do not believe this just drive around city centre student areas........Shocking. Of course there are exceptions. I remember looking around a 5 bedder student house once, the girls rooms were a disgrace but one youg lad at the top had an immaculate room. Obviosly well ytrained before he left home...! They do of course spend into the local economy so bars, cafes, restaurants, PC shops etc love the trade and cash they generate.
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Sign Up10:07 AM, 13th February 2013, About 12 years ago
We have had an Article 4 affecting HMO's in Milton Keynes since 2010. Truthfully the issue isn't entirely the requirement for planning but the fact that it will be refused on spurious grounds. To date 100% of applications have been refused. Of course you can appeal but the whole time you have the property under-performing (at best) in terms of cashflow. As a result most HMO investors are now avoiding the town and we have a looming housing crisis (and we aren't even a student town!). Milton Keynes Private Landlords Association are working hard to manage the situation but at present things are not looking good. So IMHO it is the attitude of the planning committee that needs to be taken into account if you are thinking of investing in that area. Do they just want to manage/monitor the situation or are they really trying to make the town a no HMO zone? If you aren not sure then you can always pay for pre application advice on a specific property and see what they say....
BTW I have student lets in Liverpool - great cashflow and no trouble. Would happily do more.
Mark Crampton Smith
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Sign Up12:37 PM, 13th February 2013, About 12 years ago
We have article 4 directive in Oxford too. The planning committee have made it clear that they will not accede to requests for change of use to C4 if there are more than 25% HMOs in any 100m of road frontage adjacent to the site of application. You are correct........the selling agents were unaware of this change for many months afterwards, and we have a client who is seeking redress through the ombudsman scheme for failure to disclose; we will have to see how that goes.
There are a number of interesting issues here: firstly there is some anecdotal evidence that the policy is only serving to drive the PRS HMO stock back into the hands of the unscrupulous landlords......... these are the group that are still buying property that has strong HMO potential but are now paying the council tax and letting the property inclusive of utilities and council tax which keeps them “below the HMO radar”. Of course no ethical landlord would do this, and it also means that tenants are living in un-licensed property. Secondly, there is a school of thought that the requirement for planning permission to move from C3 to C4 usage cannot be enforced......... the argument for this is based on the fact that for a change of use to be required, there must first be a
material change....... is there a material difference in use of a property occupied by a family with say three teenage children (one of whom might be at university) and a group of five young adults sharing a property? This has yet to be tested in a court, but some-one will surely take a local authority on on this basis. The last interesting issue here is that this policy in Oxford will be unsustainable; the property values in large segments of the city have been artificially inflated by the potential yield that conversion to an HMO would have achieved. When voters in these generally left of centre/green/liberal wards realise that their home is now worth up to 30% less than it was, elected members might be forced to reconsider as Oxford has a very fragile majority.
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Sign Up23:34 PM, 13th February 2013, About 12 years ago
The only good part about Article 4 planning is that a council cannot charge for planning applications that are put in due to Article 4 restrictions (at the moment). So put in the planning applications... you have nothing to lose...
Also, you can put in a planning application prior to a house purchase on behalf of the current owner. So get the C4 approval, then exchange and complete on the house purchase.
In regards to the Milton Keynes issue re 100% rejection - I would get the rejections and then appeal. A council can get into a lot of trouble if they keep on rejecting planning applications that are then overturned at appeal.
Freda Blogs
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Sign Up14:55 PM, 14th February 2013, About 12 years ago
If the owner agrees you can enter into a conditional contract, subject to planning consent, so that if consent is granted you will have satisfied the condition and contracts can be exchanged straight away. If you don't do this and you put in a successful planning application, the owners could sell the property to anyone with the benefit of the planning consent that you have obtained.
Puzzler
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Sign Up10:07 AM, 15th February 2013, About 12 years ago
It's a national policy, not Local Authority, brought in as part of the scheme to regulate HMOs. It's just administered by the Local Authority, so the problem is not local to you. While you might be aggrieved that estate agencies did not tell you, and not very helpful of them, it's not their responsibility to do your due diligence, after all they act for the vendor not for you. Also in all probability they did not know. Their job is to sell houses not investigate changes in planning legislation.
Also whilst it may have been permitted change of use before, that does not mean you could just go ahead and do it, you still would have had to apply for a HMO licence, for example to cover fire regulations and to put a tenancy in place without it would not have been compliant with the legislation. At least I had to do that in 2006 in Cheltenham.
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Sign Up11:39 AM, 15th February 2013, About 12 years ago
@Puzzler - I think you are mixing up mandatory HMO licensing vs planning.
This discussion is about HMO C4 planning rights - which is optional for councils to implement and optional for estate agents to be tell buyers about.
HMO licenses (which is really about house safety and fire regs) are mandatory for 3 storeys + 5 or more occupants. A local council may add selective licensing and force licensing for a wider range of houses - talk to your local council regarding this. I have a load of HMOs, some mandatory licensed and some not.
In regards to fire regs, ALL HMOs need fire safety risk assessments - a HMO may fall under the 2005 Fire Safety Order legislation or the 2006 HMO management legislation - This all depends on how the house is rented to the tenants and the risk profiles.
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Sign Up19:53 PM, 18th February 2013, About 12 years ago
There's a bit of confusion in the trhead.
Extra HMO Licensing is Additional Licensing not Selective. Selective is everything in a defined area - what Sir Robin Wails is doing to drive all the LLs out of Newham.
My suggestions:
a - Find out *exactly* what the policy is. They are all different, and messed up in different ways.
b - Consider a smaller house (or 2) below the threshold.
c - Insist on a conditional contract, or walk away.
d - Talk to some experienced and good specialist agents who have taken (say) 30 houses through the process.
e - Convert it into 2 bedroom flats?
f - Consider just over the border in a neighbouring area.
ML