Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
TheMaluka
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Sign Up8:13 AM, 15th August 2017, About 7 years ago
I have no personal experience of this situation as I do not have any HMO's, however a fellow landlord has exactly the same situation. At the behest of the local authority he installed en-suite facilities to all his rooms and the Local Authority promptly charged council tax on the individual rooms (£12k payable by the tenants) rather than the whole building (4k payable by the landlord). He was then asked to reduce the rent so that the tenants could afford the property. His reply cannot be reproduced here.
Harlequin
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Sign Up8:38 AM, 15th August 2017, About 7 years ago
I had this happen to me out the blue last year.
I have a registered HMO and just paid for the new certificate, my 3rd, when I received an email from the Lambeth Council Tax saying that each room was to be separately valued the next thing I had a whole pile of bills for council tax for each room. Each room was given a name 'first floor middle' etc, no numbers and the tenants weren't able to easily identify which room was theirs (nor me). I was referred to the Valuation Office who had made this decision. If you are self contained and it is considered an habitable space then you are liable for council tax - HMO departments and council tax have no say in this it is purely a decision made by the Valuation Officer. I had very many heated conversations with them as these rooms do come under the umbrella of HMO so I'm at a loss how they can also come under a separate dwelling as well - but it does. The HMO officer was livid as he says that they are crying out for affordable housing in the area and then council tax is slapped on raising the costs for nearly £100 a month - yes!! £100 for a small room. In my case the valuation officer didn't even contact me for access, she snuck in having been let in by a tenant and counted the rooms and noted them (hence the odd naming) I was asked for a floor plan which I provided as in the HMO, which didn't take into account the wardrobes and kitchen areas so was not accurate for council tax banding and some are paying a higher rate because of this - this has to be an appeal now, there is no such thing as a 'mistake' with these people.
All my contracts had 'all inclusive bills' in it so I paid from the back dated 6 months (and only agreed to this because the valuation officer said she could back date 7 years if she was minded) plus another 2 months and changed the contracts, 2 left the rest stayed - plus free wifi.
The pressure is on now because should there be a void this council tax is mine - the tenant can receive a 25% single persons discount but if it is empty I pay full rate, if I pay and include it in the rent I pay full rate. The system stinks.
What was £1800 is now £14,000 but none of these tenants have more than 20 sq ft. They pay more than one person in a £2m property in a very good part of London - in Westminster - my HMO (as was and still registered and paid for) is in Lambeth. Maybe here is the rub - these poor high spending councils with high rates have to get the money in somehow so they go to the people they pretend to be looking after.
During one of my conversations with the Valuation Office I said that I must be the only one being penalised like this and she reeled off a number of other properties near by who had also been captured - I am guessing that they are running their finger down the HMO register and 'visiting'. What annoyed me most was that at no time did they contact me and discuss what was happening so that I had time to prepare (not give out any more all inclusive contacts) and even name the rooms to be easily identifiable. They just came in - they haven't even inspected all of them. If I want to fight it I have to appeal.
My rooms have mini kitchens, the all in one type and most have a shower and wc, some have a shower outside the room. They are easy to let and the rent isn't high and it is well kept, which is why the tenants have stayed, but I bought the property in 1998 - I couldn't afford to let at this level had I bought in recent years.
To get out of the council tax charges I would have to take out anything that would make the rooms a habitable space - kitchens would be the easiest and have shared ones so lose a couple of rentable rooms and the rooms left would be less rent because they are now bedsits - so hiding to nothing comes to mind. So... even though they meet the criteria for an HMO it doesn't mean that they are an HMO for council tax banding. Your local council has no affiliation to the Valuation Office - that is the HMRC. Juggling with soot comes to mind when trying to sort it all out.
James Barnes
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Sign Up9:24 AM, 15th August 2017, About 7 years ago
This is something I've heard is starting to happen more and more, and as the poster above said is a decision made by the Valuation Office Agency rather than HMO licencing or Council Tax teams at the Council.
The crux seems to be if a room is self-contained i.e. has a mini-kitchen and en-suite, then it's going to be in the scope for Band A Council Tax rating.
If a tenant has to share either a bathroom or kitchen however then you're going to have to argue you're best (and rightly so) that the property is a HMO, and that rooms shouldn't be individually rated for Council Tax.
As we've seen with other recently implemented measures, if you increase costs for the landlord, this will inevitably be passed onto the tenant via rent increases.
Harlequin
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Sign Up9:59 AM, 15th August 2017, About 7 years ago
A couple of mine are in the second band - due to them not doing their own floor plan cut off point is 20sq m apparently - because they just come in and did a visual inspection behind closed doors, applied the charges and it's for me to appeal.
It's not 'self contained' that is the issue so to avoid confusion I've copied the legislation below.
Legislative Background
2.1 The nature of occupation of units of accommodation contained in some properties will often mean that despite not being self contained these units would have formed separate hereditaments for the purposes of Section 115(1) of the General Rate Act 1967. As a result of the definition of dwelling contained in Section 3(2) of the Local Government Finance Act 1992 (LGFA 1992) each unit would (but for the provisions described in paragraphs 2.2 and 2.3 below) have required a separate band to be attached to it. Examples of premises containing such units of accommodation are those properties frequently referred to as being in "bed-sits" and some tenement blocks where facilities are shared.
2.3 The Council Tax (Chargeable Dwellings) Order 1992 (SI No 549)
Article 2. sets out essential definitions two of which are especially relevant to aggregation.
• The definition of self contained unit is ‘a building or part of a building constructed or adapted for use as separate living accommodation’
This applies to disaggregation within article 3 and to aggregation within article 4 of the Order.
• The definition of multiple property is ‘property which would, apart from this Order, be two or more dwellings within the meaning of Section 3 of the LGFA 1992’.
A ‘Section 3’ dwelling is a hereditament type dwelling, ie one defined by occupation only, and one which, of course, does not have to be self contained in the sense of having all necessary facilities. Where rooms are separately let and a landlord has relinquished paramount occupation, multiple dwellings will exist within a larger self contained unit.
Article 4. of the Chargeable Dwellings Order is worded as follows:-
(1) Where a multiple property –
(a) consists of a single self contained unit, or such a unit together with or containing premises constructed or adapted for non-domestic purposes; and
(b) is occupied as more than one such unit of separate living accommodation,
the listing officer may, if he thinks fit, subject to paragraph (2) below, treat the property as one dwelling.
(2) In exercising his discretion in paragraph (1) above, the listing officer shall have regard to all the circumstances of the case, including the extent, if any, to which the parts of the property separately occupied have been structurally altered."
The effect of this provision is to give the listing officer discretion to treat what would otherwise be a multiple property as a single dwelling in prescribed circumstances. This discretion is similar to that provided by Section 24 of the General Rate Act 1967 for the purposes of domestic rating.
3.0 Interpretation and application of Article 4 – multiple property
3.1 Properties in multiple occupation fall into two main categories, namely;
Category (i) a property which has been constructed for the purpose of a single dwelling but is occupied in parts, with little or no adaptation, or
Category (ii) a property which has been constructed, physically converted or structurally adapted, so as to provide separate units of accommodation for several occupiers with significant degrees of self containment.
All properties that fall within category (i) should, after the exercise of discretion, generally have a single band attached to the whole original self contained unit, whilst those falling within category (ii) should have a band attached to each separate unit of self contained accommodation located within them.
Examples:
1. An old Victorian house given over to bed-sits but with no physical adaptation would satisfy the conditions in Article 4(1)(a) and 4(1)(b). The building was originally constructed as a self contained unit, is multi-occupied but has had no adaptations.(Category (i))
2. Contrast above to a property where proper kitchenettes have been constructed to each room, locks provided to give clear delineation of hereditaments, and where there is a stable pattern of occupation. – Quite often at least one flat in such a building does not share facilities.(Category (ii))
St. Jims
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Sign Up10:42 AM, 15th August 2017, About 7 years ago
My two cents:
I raised this issue with my local council - Hammersmith and Fulham (H&FC) - as I have a licensed six-bed HMO. I pay the Council Tax.
They said I have nothing to fear if the rooms don't have their own kitchenettes and showers etc. The moral seems to be that if you're considering fitting out your HMO with this kit - don't! H&FC said that they were looking to get away from fully self contained bedsits.
I have always found the HMO team at H&FC to be flexible and pragmatic. It's alarming to hear that they can be usurped by the Valuation Office in a sneaky visit.
TheMaluka
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Sign Up11:43 AM, 15th August 2017, About 7 years ago
By chance today I received an email from Tessa Shepperson (Landlord Law) concerning HMO's, the 13th email in her Summer Legal Update series (Worth subscribing to this free series). Something caught my attention:-
"People are often at cross purposes when speaking about Council Tax and HMOs if they don’t realise that both are governed by different definitions."
Looks a bit like government having its cake and eating it, licence for an HMO but each room treated as a separate residence for council tax.
terry sullivan
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Sign Up12:20 PM, 15th August 2017, About 7 years ago
HMRC really is anti the private sector--and they wonder why shops and other small businesses are closing
parasites==the whole public sector--may/hammond do nothing
Rob Crawford
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Sign Up12:54 PM, 15th August 2017, About 7 years ago
I am sure their is case president that I have read where this has been argued and won. It would certainly be worth looking into further and challenging the Council/VO interpretation. The use of a shared kitchen and living room etc is key, however, if your tenants have their own washing facilities, TV and only eat takeaways in their bedroom it may be difficult!
brian gill
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Sign Up12:55 PM, 15th August 2017, About 7 years ago
We have experienced this several times and given up the fight. Tenants now pay council tax, but everything else included. We once had an even bigger scare from Building Control. We put in plans for a conversion creating a house with 10 bed-sitting rooms, with en-suite and kitchenettes. Conversion was all complete then with the final BC inspection, with some tenants already moved in, the new officer declared they were all flats, and needed the full independent sound testing, energy performance checks and additional fire protection, as applied to new builds.
This ended in a court case, with barristers employed by both sides, and we ended with a draw. The case was dismissed as they had not acted within the permitted time scale.
terry sullivan
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Sign Up13:12 PM, 15th August 2017, About 7 years ago
student lets?