Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Steve Hards
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Sign Up17:48 PM, 14th November 2016, About 8 years ago
Many thanks for drawing this to our attention, Judith.
I've just downloaded it and started to read the Introduction. However, I nearly fell off my chair at the first paragraph!
"The Government values the private rented sector. It is a very important part of the country’s housing market, housing around 4.3 million households in England. We want to see the sector thrive and offer quality well managed accommodation."
As actions speak louder than words, and the Government's actions the past few years have directly signalled the opposite of that statement, I'm now very worried what other doublespeak I'm about to read!!
Reader
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Sign Up10:58 AM, 15th November 2016, About 8 years ago
Dear Judith,
I first heard of this at a national seminar last November. Quite clearly there is a lot of detail involved in the many considerations but there is just one request I would make to central government when it determines the regieme under which we trade. That is for goodness sake please set a national standard that is applicable to all local councils. It is a nightmare dealing with the varying views of different councils and different Housing Officers therein, it is just to discretionary and at the whim of the councilors and local officers.
A national set standards may help us especially if the considerations were driven by property professionals rather than political masters.
RichDad
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Sign Up13:33 PM, 15th November 2016, About 8 years ago
Although we can have no objection to keeping HMO rooms SAFE, this is not the same as dictating whether rooms need to be a 1-star or 5-star rating (both can be safe). No-one would say that a Travelodge room is any less safe than one at the Ritz.
As many landlords have pointed out, there is a significant proportion of our guests who seek out the smallest and cheapest rooms.
By dictating a larger minimum size, this will eliminate thousands of 1-star rooms in a single stroke. Those occupants might not be able to afford the 2-star rooms, so where will they go then? Tent city?
Have you also noticed that by migrating on all these additional properties to Licensing, immediately the little clause on hand-wash basins will kick in (to the effect that all bedrooms in Licensed HMOs MUST have hand wash basins “where reasonable practicable”, which LAs are interpreting and enforcing “where technically possible”. We’ve put men on the Moon, so it will be hard to argue a wash basin is impossible to retrofit.
Thus, not only will all the 1-star rooms be eliminated, so will many 2-star rooms, wherever landlords cannot justify or afford to do all the works needed to connect wash basins in all those rooms.
Where landlords raise rents to recover the wash basin installation costs over some period of months, this will price some people out of the remaining 2-star rooms too.
Because many HMOs will have fewer rooms to spread the fixed costs (mortgages, council tax, insurance, heating), then rents for the remaining rooms will need to be increased accordingly.
A poorly thought-out regulation, despite its good intention, will immediately make thousands of rooms unusable in HMOs; raising rents in many others. All because some well-meaning public servants impose their personal preferences (for rooms at the Ritz) rather than let people choose their own levels as they can afford or prefer.
By all means keep HMO rooms SAFE, but let the market dictate what size rooms are attractive, and whether people want to pay extra for wash basins or not.
HMOLandlady
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Sign Up14:18 PM, 15th November 2016, About 8 years ago
Dear Judith
Thank you for bringing this to everyone's attention. I had heard a little about the consultation paper but hadn't researched it enough - I will now! I agree with you and Richard - applying a "one size fits all" approach isn't helping the market. I have happily housed Housing Benefit and working tenants in HMOs for 10 years now. 80% of the housing benefit tenants are great, but if they want to move on (voluntarily or through eviction) the only way they can receive council assistance is via the Possession Order route and l they have now been told to stay until the bailiffs turn up. All they want is a reasonably priced room which is clean, safe, free from anti-social behaviour by a landlord and fellow tenants. If the minimum room size, etc is imposed the larger rooms will be beyond their budgets and requirements.
I appreciate national minimum standards should be put in place, but surely the efforts to police the regulations should be concentrated on landlords who subscribe to the business model of overcrowding and slashing costs by turning off the heating and wiring the electrics into the street lamps?
Dr Rosalind Beck
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Sign Up16:27 PM, 15th November 2016, About 8 years ago
I think if washbasins need to go in to rooms which are close to the 6.5 metre minimum size then bed sizes will probably have to shrink to single ones which I believe none of my tenants would want. This is another example of appearing to help tenants whilst doing something that is contrary to their wishes.
Luke P
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Sign Up12:28 PM, 16th November 2016, About 8 years ago
Reply to the comment left by "Dr Rosalind Beck" at "15/11/2016 - 16:27":
Whilst desirable, what is the reason for wash basins in rooms? There are many other facilities that are not available in rooms either, so why specifically wash basins?
Dr Rosalind Beck
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Sign Up13:12 PM, 16th November 2016, About 8 years ago
Reply to the comment left by "Luke P" at "16/11/2016 - 12:28":
Hi Luke. You make the mistake of assuming rationality on the part of policy-makers. We are being ruled over by people who have no idea what they are doing.
AnthonyJames
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Sign Up23:27 PM, 17th November 2016, About 8 years ago
See past discussion of the handbasin issue at https://www.property118.com/hmo-bedrooms-with-basins-mandatory/46580/
Rob Crawford
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Sign Up21:49 PM, 19th November 2016, About 8 years ago
The 6.5 square meter room is already a legal minimum. What is new is that only floor space with ceiling height above 1.5m can be added in the calculation. Any height restriction is currently at the discretion of the Gov't (it is often given as 1.5m in HMO licensing requirements but as it is discretionary, local authorities tend to be flexible depending on the size of other shared rooms). These new height requirements will not be discretionary. As such many nice attic space rooms would fail the new calculation and evictions will result. Please ensure your response to this consultancy includes the removal of what will become a statuary height restriction.
Rob Crawford
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Sign Up21:57 PM, 19th November 2016, About 8 years ago
Ref to my last & before you ask: Housing Act 1985 c. 68 PART X Definition of overcrowding (its in imperial but calculates to 6.5m and 10.3m square).
"4. The Secretary of State may by regulations prescribe the manner in which the floor area of a room is to be ascertained for the purposes of this section; and the regulations may provide for the exclusion from computation, or the bringing into computation at a reduced figure, of floor space in a part of the room which is of less than a specified height not exceeding eight feet."