Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Chris Mee
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Sign Up22:44 PM, 25th April 2016, About 9 years ago
Many thanks for the comments and feedback.
I think you're spot on Gary that we're about to see a car crash when it comes to HMO properties and an uprising from tenants unless something is done. Mortgages are clearly one problem in terms of the economics of it all as you suggest and freeholders denying multiple occupancy (perhaps of any kind) on the basis that a family or household is a blood relations or a single person the other.
My main learnings to date are:
- People understand Mandatory Licensing (5 people, 3 storeys kind of deal), very few understand Additional Licensing
- As Leaseholders apply for their Additional License (where there are 3 people unrelated people in the property) they'll be denied - perhaps by the mortgage company, perhaps by the freeholder
Southwark Council suggest 10,000 properties will require the Additional License – 60-70% of that will be leasehold say. That could be a problem for tenants if covenants are restrictive - and I suspect this will be the majority case.
So what might a solution be that respects the intent of the freeholder and government?
Surely there should be a differentiation between a household that is under one tenancy agreement, (people came together as a group, chose their rooms, choose who they live with share the joint responsibility of the house) living effectively as a household or family unit vs. a group of people that are placed in a room, have a lock on the bedroom door, have separate short term agreements, are refuges or student accommodation etc.
There is quite a difference here and I would certainly feel it reasonable for my freeholder in a private area accepting to reject the latter.
I think that building societies would recognize the difference between an HMO falling under Additional Licences (smaller property) vs. a Mandatory HMO (bigger property) also – so if there is a mortgage issue then this could be dealt with too. Products would be appropriately priced.
So what next?
Yes I will certainly write to my MP as will my poor tenants but I think the best thing I can do is help Southwark Council generate greater awareness of HMO Additional Licencing through the Evening Standard explaining that tenants should check if a property is HMO or whether the landlord has had problems getting one. As the story develops, countless number of people will find themselves facing eviction, Southwark Council won’t cope and then I suspect they and government may start to think more about the problem they are creating for themselves.
In the meantime, I shall now look for a family of 10 perhaps who constitute one household to live in my 3 bed flat as for some bizarre reason, as I understand, this is a perfectly acceptable situation according the laws of the Housing Act and my freeholder. It’s fortunate that I’m a good landlord and not wanting to exploit said family since nothing seems to stop me in that scenario.
What a pickle that can't be brushed under the carpet.
Chris Mee
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Sign Up22:58 PM, 25th April 2016, About 9 years ago
Reply to the comment left by "Y L Newbury " at "25/04/2016 - 15:37":
Yes - the council make the freeholder and mortgage company aware - however, the right way to do it is to contact your freeholder and mortgage company in the first place as I have found out.
Gary Dully
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Sign Up23:50 PM, 25th April 2016, About 9 years ago
Reply to the comment left by "Chris Mee" at "25/04/2016 - 22:58":
Could you please enlighten us with your story Chris, of how it started, developed and the solution?
Gary Dully
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Sign Up0:28 AM, 26th April 2016, About 9 years ago
Reply to the comment left by "Gary Dully" at "25/04/2016 - 23:50":
Sorry Chris, I shouldn't have posted the last post, as I'm using an iPad it won't let me edit it.
But to illustrate my point, about 9 years ago I and another investor were doing joint ventures in rent to rent and my then business partner found an ex children's home that had been converted into a 9 bedroom house.
The vendors had a mortgage with Northern Rock and had borrowed as much as they could and also had a second charge on the property.
Then they had split up and had the property on the market for less than they had in total borrowings.
The lady left with the house couldn't afford the payments and her ex partner wasn't in a position to keep them coming in.
We went through the process with the planning dept of gaining a HMO license on the property and the stumbling block was Northern Rock.
The councils license application form asked for LENDERS NAME AND ROLL NUMBER.
Despite the house being in Negative Equity, the vendors having no money and the prospect of it having a loss of over £69,000 even if we got full market value for it, Northern Rock wouldn't grant us permission to Let. That killed the deal stone dead as we couldn't insure the building as a HMO without the lenders permission.
That house went to auction and was sold just above the reserve price and made a loss upon sale of about £130,000 to Northern Rock, plus mortgage arrears and loss of 12 years mortgage payments.
Now I'm no brain surgeon, but just for the granting of permission to let, that institution lost £130,000, the vendors lost their home, they lost their ability to mortgage for the next 6 years and I lost about 2 stone in weight.
9 households could have been set up in an executive Tudor style house and much money would have been made by all parties involved.
My point being that sometimes being up,front and honest is very expensive.
I seem to recall, I think, Duncan Bannatyne,saying that he bent the rules with his banks with revolving credit cards when he wanted his first nursing home or something like that.
It's all quite jolly, now that he's a bulging millionaire and we can all have a chuckle about the cheeky Scottish chappie.
HMO license applications could have that question removed from the form if you want to keep housing people in HMO's or lenders should grant permission to let and offer more HMO products to landlords at comparable terms to BTL.
Trendo
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Sign Up1:36 AM, 26th April 2016, About 9 years ago
3 bed house to let to 3 sharers £900
3 bed house to let to 2 sharers £900 (spare room if you have a third friend who wants to be a lodger)
3 bed house let to male/female, male/male or female/female (must be a "couple") £900 (spare room for your mate to lodge)
4 bed house (2 spare rooms for friends/lodgers)
Yvette Newbury
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Sign Up10:29 AM, 26th April 2016, About 9 years ago
Southwark seem oblivious to the fact that, in some cases, it is not the landlord that tries to pack in the tenants to their property, but the tenants themselves. Countless times, in the past, we have found more than the persons on the tenancy agreement living at our property. They try to cover it up with the property showing no signs of this on inspections (of which they have noted). Only by visiting the flat when passing, we would uncover the truth. If we need to rent to only 2 persons in the future, all Southwark landlords will find that many tenants will have more than 2 persons living there and the landlord will get the blame and fines. It is all well and good passing on the fine to a tenant (even if that were possible) but most would not have the funds to afford it. I do feel something will have to change, but it is only by going through the process will we know what that is and when. Newham are a neighbouring borough and I have heard very little of what happened there, but do know some of my tenants came from that area as they were priced out of it, perhaps that is what Southwark Council are trying to achieve: a social cleansing of private tenants now that many of their council tenants have been displaced by new tower blocks built on previously Council owned sites.
Chris Mee
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Sign Up11:10 AM, 26th April 2016, About 9 years ago
Reply to the comment left by "Y L Newbury " at "26/04/2016 - 10:29":
Well your right Y L Newbury - it's as difficult to police for the landlord as it is the council - and it's the landlord that is seen to be the one at fault if tenants re let rooms. I have no doubt this will be difficult to control unless I actually end up putting a lock on one for the doors.
Steve Hards
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Sign Up15:08 PM, 30th April 2016, About 9 years ago
The following illustrates how, unless I can somehow protect my tenants, Southwark's selective licensing scheme has the potential to disrupt the lives of three perfectly innocent, hard-working, renters.
I am a landlord with three properties within the scheme area. Two are 5 bed mandatory HMOs and have been for years. When required to, I made the houses fully compliant. It was a considerable cost but I appreciate that higher fire standards, etc. are appropriate, so that was no great problem.
The third is a two bed flat with a couple who are the tenants on an AST and their lodger, which now requires licensing because the council decided to draw the scheme boundary so that it includes a few of the properties at one end of the road. (There is no logical justification for it, but that's another issue.)
Now, do they constitute one household or not? I think possibly not, but I've gone round and round the definitions and still can't make up my mind. If they are not, has the flat, by virtue of now being caught within the scheme become an HMO? As regards the mortgage, nothing has changed in the living arrangements or the 'risk' so why should I have to change it or the insurance? Fortunately, regarding freeholder and lease issues, I'm a director of the freehold company, so I won't be making life difficult for myself.
I'm not actually seeking answers to the above questions from anyone in the forum... I just want to illustrate how this scheme can change the status of tenants in an arbitrary and detrimental way.
So, the simplest way to resolve the HMO question may be for me to tell the tenants that they can no longer have a lodger. If that means that they are more likely to run into problems paying the rent, then there are obvious consequences, as set out in the previous comments on this topic.
Partly related to this, and while I have your attention, I'd also like to flag up that Southwark's web-based 'guidance' re the application process is a pig's ear of circular self-references. Not only that, one has to refer to some of the HMO legislation and to the London Fire Brigade's standards. In the latter they refer to 'Flats in Multiple Occupation', which, of course, do not exist in the legislation, as they are HMOs, the definition of which can include flats!
In sum, the way it is all set up is bonkers.
Yvette Newbury
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Sign Up15:26 PM, 30th April 2016, About 9 years ago
In my opinion you have two households, the couple (1) plus the lodger (1) so no HMO. As a result of the Additional licensing in this area we have today had to say goodbye to our 3 tenants of over 8 years who were very upset to leave and we are sorry to see them go. As usual other landlords close by are continuing to do as they please as they are not on any radar, do not protect tenant's deposits etc. We will sit tight and see what happens to rentals in this area....
Ethical Man
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Sign Up4:53 AM, 1st May 2016, About 9 years ago
It is worth writing to local counsellors, MP, Evening Standard etc because often the people who introduce laws simply do not understand how the rental market works, so do not understand the negative consequences of the new rules.