Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up9:10 AM, 18th March 2020, About 5 years ago
Author: Giles Peaker
"Ahead of the government introducing the bill for emergency Coronavirus related measures later this week, Labour have published a draft bit of legislation which addresses the position of (most) renters where they fail to pay rent due to effects of the coronavirus, with the aim of the Govt incorporating it.
The draft legislation is here. (Full disclosure, I had a bit of a hand in this, together with Justin Bates of Landmark Chambers who did by far the biggest part of it.)
The effect would be that for assured, assured shorthold, secure or Rent Act tenants, where there was failure to pay contractual rent that was in any way related to the effects of the coronavirus during a designated period, this would not count as rent lawfully due for the purposes of the relevant rent arrears grounds of possession.
This would not stop the money being owed to the landlord eventually (although there is also an embargo period on when the landlord could start to seek it by a money claim), but it would mean those specific arrears would not count for rent arrears possession claims, now or in the future.
Where the tenancy may be subject to a section 21 notice, this draft does not stop potential service and proceedings under s.21, as it is impossible to establish the reasons for a section 21 (and some uses of it may be for such things as recovering an abandoned property).
However, what happens with possession claims in general, including section 21 based claims, over the next weeks and months, we will have to see. If the courts close (and the Grenfell Inquiry was suspended today - 16 March) then things may grind to a halt in the meantime anyway."
Mick Roberts
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Sign Up9:17 AM, 18th March 2020, About 5 years ago
Reply to the comment left by Neil Patterson at 18/03/2020 - 09:10
And therein lies another problem.
Lots of mine & UC HB tenants, if they fall behind £10, it takes them a year to catch this up. They have no idea about life for the vulnerable.
They publicise helping them, but this will harm them long term in that Landlords will sell even more & remaining Landlords will be having a field days, supply & demand & put their rents up.
Sue Bird
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Sign Up9:24 AM, 18th March 2020, About 5 years ago
I think we should have a bit of compassion, no? And not leave ourselves so short of cash that replacing a boiler puts us in difficulties. Sorry......
paul kaye
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Sign Up9:26 AM, 18th March 2020, About 5 years ago
well that mad man Corbyn can pay me then !Landlord bashing again !!!!!!!!!!!!!!!
I will sue him !
Janet Carnochan
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Sign Up9:28 AM, 18th March 2020, About 5 years ago
Reply to the comment left by Mick Roberts at 18/03/2020 - 09:17
Just had a friend repost this idiot's post on fb. Please lobby free rent for all tenants as all homeowners are getting a mortgage holiday. Don't normally comment on fb but had to explain in this instance, that the landlord was still going to have to pay the mortgage and that this would cause repossessions which would make tenants homeless. More landlords would exit the system which would push up rents further. Doesn't help the landlord or the tenant. Also if landlord weathers the storm then they won't be paying out on maintenance or upgrades, which in turn doesn't help local businesses. If people are struggling then give them the money to pay their landlord, who in turn pays the mortgage lender, who also maintains the property and buys supplies locally and uses local tradesmen. It could save thousands of local businesses from going bust. Instead Corbyn wants a bunch of homeless tenants. The pay the tenant option would cost less in the long run.
Jim Fox
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Sign Up9:29 AM, 18th March 2020, About 5 years ago
Its difficult and uncharted times, however I also wonder how much compassion BTL lenders will have for landlords who's tenants cant pay rent due to being laid off work as a result of Coronavirus?
Mick Roberts
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Sign Up9:37 AM, 18th March 2020, About 5 years ago
Reply to the comment left by Sue Bird at 18/03/2020 - 09:24
I have plenty of compassion.
I wish to sell most of my houses & am only keeping them for the long standing tenants of 20+ years.
And a lot are paying 20% below market rent.
If I put 6 £1400 boilers in every year.
And 6 x £4000 kitchens in every year.
And 6 x bathroom refurbishments every year £12000.
20 composite doors in every year £14,000.
Approx £1500 repairs per house per year on average.
Where does this money come from if no rent in?
In fact, let's look at the extra charges we've had last few years, I may do another post on this one day.
This is my text I am gonna' have to start sending some of my tenants in the next year or two who are paying far too low a rent which doesn't cover all the recent attacks. And lots of mine are paying 20% below normal market rent. I'll look after people as much as I can, but Govt & councils are making it impossible for Landlords to do cheap deals for tenants.
Advance Properties has made the decision to bring your rents more in to line with what costs Landlords have had increased upon them. For years, if you didn’t know, we have tried to look after you with small rent increases, but if you didn’t know, your rent is much cheaper than what the market commands in these times of onerous legislation. Please look & you will see.
Rental Property has gone through a very testing time since 2018 & the Government & Councils implementing all sorts of costs & charges & Legislation on ALL Landlords, to try & get at the minority bad ones. This however has increased costs massively on the good landlords & tenants that didn’t have a problem before.
We now have to do Fitness tests on new rentals £150.
Electrical Installation Condition reports organisation & implementation £300+.
Selective Licensing £890 just for one house.
Legionnaires checks £70.
EPC’s £80.
Data protection checks £40.
Carbon Monoxide detectors & smoke detectors, when wired, £300.
Getting registered with Information Commission officer £40.
Floorplans, Inventories £90.
Landlord has to criminal check himself & has to prove he has Right to live in UK
Increased staffing admin behind the scenes.
As you’ve seen, checks/inspections on your houses now with smoke alarms-Should be much more detailed checks.
Consultant & Legal fees to keep pace with legislation & staff training.
Letting Agent costs for new tenancies & house swaps £70pm.
All the above is extra costs we din’t have when many of u moved in.
Landlords are selling in their hundreds due to the increase in costs & the burden of ever increasing legislation.
Landlords are being fined when they get something slightly wrong.
As a company, we are really struggling to keep abreast with these constant legislation attacks, so much so, some of u know all new ones/swaps, we are having to place with Letting Agent.
The biggest changes are Selective Licensing & Universal Credit. Costs an absolute fortune in time & money to keep on top of it.
There are many Landlords out there who aren’t compliant, who are becoming unstuck every week.
We have no intention of selling on you & want you for the long term.
For us to continue & keep your property compliant, we cannot keep your rents as low as they are. So please excuse us for having to increase your rent to somewhat nearer normal levels.
Too cheap a rent & eventually that Landlord can go bust, it is the constant increase in charges by Govt & Councils that has forced this on us & you.
Hardworking Landlord
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Sign Up9:44 AM, 18th March 2020, About 5 years ago
I am poised to give notice to all of my tenants. I am sure a deal is likely to be done giving payment holidays to tenants, which would be fine and reasonable to do in the current situation, assuming there was support for landlords. The fact is, there is no support for landlords, and in fact we are taxed disproportionately via Section 24, we are bashed by the media, and accused of sexual discrimination by some charities in order to use a loophole in the law. All of this and the majority still provide good quality housing with service levels on maintenance that are first class. Its simply not going to be viable any more...
Simon Williams
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Sign Up9:52 AM, 18th March 2020, About 5 years ago
The way to help tenants during the epidemic is to ensure that housing benefit can quickly be paid to those who see their income falling off a cliff. Otherwise landlords can't pay their bills either.
I also believe the eviction threat is exaggerated. Two big sources of tenant supply - people from overseas and students - will shrink as people are stuck in their home countries or choose to leave UK because no job here so why stay. And Universities could be closed for months, so students then not looking for accommodation. And then you wouldn't want a new tenant who was equally insecure financially as your current one, so you'd want to be very choosy. Put simply, the tenant supply pool will dwindle.
So, even if you are completely lacking in sympathy for your tenants - and the great majority of landlords will be sympathetic in genuine and verifiable cases - then cold commercial logic suggests it will generally be much better to work with existing tenants to ride out the storm than trying to evict.
My problem with any law trying to curtail eviction during the crisis is that it will be very hard to separate legitimate and illegitimate cases. Many entirely appropriate evictions which are completely unrelated to Covid would also stop.
At the heart of this is the usual lie that landlords are all rolling in cash and can afford to keep a roof over people's heads for free while still repairing, maintaining, paying tax, bills, electrical certificates etc etc.
Alison King
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Sign Up9:54 AM, 18th March 2020, About 5 years ago
It's a difficult situation. Many landlords would struggle or be forced to sell up if this happened. On the other hand, for those who can afford to and don't want to lose good tenants, it's a compassionate response. We don't live in a fair or equal society.