Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mary Latham
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Sign Up10:08 AM, 18th January 2012, About 13 years ago
Tony Atkins thank you for your very valuable contribution to this discussion. You are echoing the words of the many landlords I speak to all the time.
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Sign Up10:58 AM, 18th January 2012, About 13 years ago
To Gareth and Tony
Your justified complaints make me sooo glad that
emigrated - in 1962!
Get out now. It is never too late to stop being shafted.
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Sign Up9:40 AM, 21st January 2012, About 13 years ago
Tony, you don't understand how the system works. For quality to win there has to be a level playing field.
I heard on the radio that the government housing benefits budget is £30 billion annually. £30 billion! That's nearly as much as the NHS and it excludes the cost of the Council staff who administer it.
I know of a landlord in my area who put two married couples in a large room separated by a curtain. When one of them complained he said he was going to close down because he couldn't be bothered with the regulation. He asked them to leave. As soon as they had gone, he got another tenant - from the Housing Officer, who apparently knows all about this guy.
Now with £30 billion going into the system you would think that the Housing Officer would be able to find a respectable landlord wouldn't you?
How is it that he cannot? It seems inconceivable that with that vast amount of tax payers money going into housing he cannot even get a couple a room to themselves.
Consider that too many landlords find the cost of providing a legitimate service too much for the returns and leave the market.
Unscrupulous landlords on the other hand love the licensing costs and regulations. They don't follow them anyway and they know the costs put their legitimate competitors out of business leaving the field clear for them.
Mark Alexander - Founder of Property118
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Sign Up10:58 AM, 21st January 2012, About 13 years ago
Hi Donald
I think you have hit the nail on the head. Please take a look at my latest comment on "The GOOD Landlords Campaign" thread (link below). In that comment I published a reply to an email I received from The Mayor of London's office and some of my own comments. You might like to comment there too as I suspect the Mayors office may well be following that thread now. I know The Express Newspaper are and I have a teleconference scheduled with them next week about it.
You can sort comments by Newest first and oldest first. Mine is the newest comment to save you a bit of time as there are a LOT!!!
The link is http://www.property118.com/index.php/the-good-landlords-campaign/21994/
Mary Latham
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Sign Up11:11 AM, 21st January 2012, About 13 years ago
Donald your last paragraph is SO important. My fear is that the only landlords who will remain in the business long term will be those who reduce their overheads by breaking the law.
An increase in interest rates and property prices will trigger a huge change in the PRS - both will come at some point
When the supply shrinks and demand continues to increase, as it will, the rogue landlords will have a field day.
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Sign Up17:01 PM, 21st January 2012, About 13 years ago
The landlords of Norwich have been asked to pay £1800 for an HMO license renewal, which is a 666%!!! increase in the initial HMO license fee of £275 five years ago.
As a director of the Eastern Landlords Association ( that has no HMO's in my portfolio) I am involved in ongoing negotiations with our members, the council and soon our MPs into why in a council statement "We estimate there are 10,000 rental properties in the Norwich area but we only have a record of 160 HMO's".
This is a distillation of the whole initial discussion. The 160 registered HMO's are no doubt owned by honest reputable landlords.The majority of the monies gathered by the scheme are spent chasing some of the landlords who have deliberately avoided the scheme.
Important points about the new £1800 fee are:
There is no reduction of the £1800 fee if the license is a renewal.
The total fee of £1800 has to be paid for again if the property is bought by another landlord.
If a landlord is in financial hardship the fee is not reduced but they will be able to pay the £1800 fee in instalments of £360 a year after satisfying a means test.
I do sympathise with the council staff, like Ben, that even if they prosecute a rogue HMO landlord, will not gain any funds into the housing team coffers but as Mary stated in her original Blog comment why should the Good landlord be penalised for being honest and signing up to the HMO license scheme.
The logical step would be to encourage our MPs that represent us "the people" to change the rules used in the system by allowing the councils to impose large fines on the unscrupulous deliberate landlords that are deliberately avoiding paying the HMO fee.
This would act as an incentive to bring forward the reluctant landlord that would happily pay the fee if it were to be used by the council to encourage an overall increase in the standards of HMO housing and therefore increased quality of life for the people we serve - the tenants.
"The Moving Finger writes; and, having writ,Moves on: nor all thy Piety nor WitShall lure it back to cancel half a Line" Omar Khayyam
Regards Phil Walters Norwich
Mark Alexander - Founder of Property118
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Sign Up17:34 PM, 21st January 2012, About 13 years ago
Hi Phil
I am one of those Norwich landlords, I'm also an ELA member. Have we ever met?
This has already caused me a problem this week and I have spent most of my day sorting it out with my tenants around their kitchen table. Andy Fretwell at ELA has been an absolute diamond by the way and you can tell him that and show him this post if you wish.
I have one of those super trendy 4 bed propertiues on Wherry Road where many of the Norwich city footballers are also owners. I've owned it from new and my tenants have been there for nearly seven years. As it only had 4 tenants in it I didn't need an HMO licence. However, unbeknown to me until this week, two tenants moved out in April last year and an unmarried couple moved into one room and another single chap into the other. Therefore, there are now 5 people living in the property. The original tenancy was pre deposit protection rules and they sorted the deposit between them so that's one less worry dealt with but as you can see, I now have a problem and Norwich City Council are aware of it too.
The only reason I found out about this is that one of them has now lost his job and has claimed benefits. The Council asked for a copy of his tenancy agreement and of course he doesn't have one. My tenants are Hungarian and didn't know they had done anything wrong.
WHAT A MESS!
If I allow them to stay I need to create a new tenancy, protect the deposit and get an HMO licence as it would become a licenceable HMO. It's not worth doing it for £1800.
What choice did I have other than to serve a section 8 on the grounds of breach of tenancy? Well between my brother and I, we've been in email communication with them and with Andy Fretwell from the ELA all week. It started to get unpleasent though so we decided that a face to face meeting was the way forward. They all wanted to stay but I wasn't prepared to pay for the licence and neither were they. They have been model tenants in terms of paying the rent, looking after the property, reporting minor issues before they become big problems etc. and the last thing I really wanted to do was to go to war with them in Court to get them out.
Fortunately, there is a happy ending to the story. It's amazing what can be achieved over a cup of tea around a kitchen table isn't it? They finally understood that it's the law that's an ass, not me. One of the tenants has agreed to move on so that the others can stay and we will sort a new AST and protect the deposit for the remaining four so it will not become a licenceable HMO. Will the 5th actually go though I wonder or will he become a "permanent guest" of the remaining four and register elsewhere on the voters roll? Only time will tell I guess but so far as far as I'm concerned, I think, or at least hope, I've done my bit to protect my position.
PHEW !!!
Mary Latham
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Sign Up17:45 PM, 21st January 2012, About 13 years ago
Hello Phil, Is my friend Derek still with the association?
As you know the "moving finger" is being lured back and it is only a matter of time before Gov. come up with some changes to legislation to include a renewal, rather than a re-license, procedure but in the mean time the good guys are being made to pay for this rediculous oversight
I have managed to get some discounts for my landlords to reduce the fee but not enough in my opinion. I put some figures forward during, what was laughing known as, consultation on the new fees and these took the form of a penalties structure for none compliance to put the cost of chasing illegal operators where it belongs but so far I have not managed to convince my authorities that this is the right thing to do.
I agree with you the fact that all this is meant to improve the living conditions of our tenants has been totally lost.
Mary Latham
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Sign Up17:54 PM, 21st January 2012, About 13 years ago
Mark this is a great example of the law interfering with a good landlord and good tenants and making things worse. Norwich has now lost a good quality letting bedroom and gained nothing.
I am glad that you were able to sort the problem out without falling out with your tenants and its always great to hear that a landlords association has been able to help a good landlord - well done ELA
Mark Alexander - Founder of Property118
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Sign Up18:16 PM, 21st January 2012, About 13 years ago
Hi Mary
Derek is indeed a gem, he retired a few years ago and is loving it so far as I know. I met him several times at various ELA do's and I can honestly say he was one of those people who would eat, sleep and breath landlord legislation. He used to be one of the guest trainers at the CPD events we put on for our Consultants whilst I was at The Money Centre too and was very well thought of by all of our Consultants. His retirement was a real loss to all landlords in East Anglia but I do know that he was showered with cards and gifts which he thoroughly deserved God bless him.