Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Kizzie
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Sign Up15:36 PM, 11th May 2024, About 6 months ago
No Sophie you must do all you can to prevent striking off which means the flats become unsaleable and you have to have it reinstated which costs.
The RMC shareholders the leaseholders are governed by the M&A, separately leaseholders individual leases hold the valuable legal protections under LTA and Commonhold and Leasehold reform act 2002.
Two different hats.
Is there a deed of trust with each lease which sets out how leaseholders manage the company and the lease?
The landlord is whoever your lease states is to receive the service charges to be spent according to what it says in your leases.
SC is not company money. It’s held in a statutory s.42 trust for the landlord.
Sophie Johnson
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Sign Up21:33 PM, 11th May 2024, About 6 months ago
Reply to the comment left by Kizzie at 11/05/2024 - 15:36
Kizzi, I did not make myself clear. But I agree fully with this:
'...you must do all you can to prevent striking off which means the flats become unsaleable and you have to have it reinstated which costs.'
That is why I am scared.
But to make myself clear:
We are not leaseholders; we do not have a landlord. So we do not have individual leases. We exist only as a registered company. We all hold our flats on Leasehold Titles Absolute. We have a statutory document called a lease. It is held by HM Land Registry. It binds all our shareholders/flat owners. The role of our Lease is the management of our block of flats, not the management of our company.
I am not taking our company, nor any member of it, to the FTT. I am taking only our manager to the FTT. He is not a shareholder, Nothing of the Land Lord and Tenant Act applies to our company. We are not RMC shareholders.
Sophie Johnson
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Sign Up21:59 PM, 11th May 2024, About 6 months ago
Reply to the comment left by Andy at 09/05/2024 - 11:20
Andy, thank you. I nodded vigorously to this: '..that tells you you’re on your own if you want to change the status quo and whether trying to do so is worth your energy.'
But I am expending a heck of a lot on energy trying to bring our bent manager into line. I am on my own: nobody else has even read our Lease, which exist specifically for the purpose of managing our block. Even my friends among them do not know what I am talking about. My one hope is that people are muttering about the high maintenance charges and the poor condition of our property. I want decisive action. But I do not want I do to misfire.
Sophie Johnson
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Sign Up22:43 PM, 11th May 2024, About 6 months ago
Reply to the comment left by havens havens at 10/05/2024 - 14:05
Yours is, of course, excellent advice, haven haven. And thank you also for your encouragement. I have almost finished composing my application to the FTT. I am fully concentrated there on objections to our manager's total disregard of our lease, which organises every aspect of management, including the financing of our property's maintenance. But I did make one remark about our directors' having foisted this manager on us quite unlawfully. I shall simply remove that remark now.
Sophie Johnson
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Sign Up23:01 PM, 11th May 2024, About 6 months ago
Reply to the comment left by Hamish McLay at 09/05/2024 - 11:00
Thank you, Hamish. But we are a freehold-owning company. We do not have a landlord. So a leasehold specialist is no use to us. In fact, my problem with solicitors was that they wanted to treat my company's manager problem with leasehold remedies. That seemed silly to me: They were giving our manager, who is not a member of our company but its employee, the role of the landlord .Or do I not understand something here?
Kizzie
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Sign Up10:26 AM, 12th May 2024, About 6 months ago
Reply to the comment left by Sophie Johnson at 11/05/2024 - 23:01
Sophie
The freehold interest is held by the limited liability resident owned management company and your individual leases are tripartite meaning the man co as a company has M&A that directors must own a flat and be a member ie shareholder (check the M&A).
AND separately the man co object in the M&A is to maintain and repair the land and estate (the common parts) for the FH man co which each LH holds a share.
SEPARATELY individual LEASEHOLDERS’ tripartite leases the man co acts on behalf of the lessor and also on behalf of the individual lessee sets out the conditions of your ownership of your leases.
Service charge must be paid to the party named in each lease as either LESSOR or LANDLORD and only used for the maintenance costs listed in your leases.
You’re getting confused with the term ‘landlord’ in the rental sector. It is not the same.
The lessor/Landlord legislation protects lessees service charge from man.co.insolvency, gives lessees legal protection and is tax exempt. Call an EGM to vote to appoint a managing agent.
Sophie Johnson
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Sign Up12:45 PM, 12th May 2024, About 6 months ago
Reply to the comment left by Kizzie at 12/05/2024 - 10:26
Sorry, Kizzi, but you are citing instruments that have nothing to do with my company's setup. You must take it from me on trust that we do not have a landlord/lessor: we hold our individual flats on Leasehold Title Absolute. And collectively, we hold our entire property on Freehold Title Absolute. We do not have individual leases.
AGM: Most of our shareholders/members do not live in our property. I do not even know them., and I have never seen one at an AGM. Typically, renters are interested only in their rental incomes, and in getting repairs to their flats done at company expense. So our manager is popular with them. No scope in AGM, I'm afraid.
Kizzie
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Sign Up14:43 PM, 12th May 2024, About 6 months ago
Wherever there’s a block of flats there are leases
and a Lessor/Landlord.I am also title holder with Absolute guarantee to a tripartite lease to a flat AND one equal share of the FH interest held by the Man Co.a limited liability company. The man. Co. Is a separate legal entity in company law and directors have a legal duty to run the company according to its M&A objective which is to maintain the property by performing the obligations in the leases and CA 2006.
If a LH does not perform their obligations in their lease then the man co acting obo the Lessor/Landlord can apply for the lease to be forfeit under section 146 law of property act 1925.
Sophie Johnson
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Sign Up17:22 PM, 13th May 2024, About 6 months ago
Kizzi,
'Wherever there’s a block of flats there are leases
and a Lessor/Landlord.'
Not so when the share holders collectively own the freehold of
their building and the ground it stands on.
Kizzie
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Sign Up18:07 PM, 13th May 2024, About 6 months ago
The man co holds the freehold to common areas as a separate legal entity and grants a lease to each flat in a block. Your set up and mine is that the developer set up the limited liability private amenities company as a trust and each leaseholder is a member of the company with obligations to its M&A.You’re right there’s no external landlord. Your man co acts on behalf of the Landlord aka Lessor.ALSO in
order that the common parts lift fire regs cleaning of your block is maintained there are conditions in a lease for which you all contribute service charge to the cost of maintenance
The lease holds the value and that is on what a mortgage is secured. No lease no mortgage. A lease has valuable legal protection for the leaseholder and mortgage lender and these legal protections fall under the Landlord & Tenant Act etc.
The freehold shared by all leaseholders has no value and obviously as it’s jointly owned a lender won’t lend on it.
Contact Land Registry for a copy of the lease to your flat and for info on the freehold interest. Download from companies house the M&A to the Man Co. LEASE website also helpful