Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:14 PM, 3rd February 2015, About 10 years ago
Hi Tony,
Despite anything Mark A might say, I am not an expert in this field.
However, I would be very surprised on the grounds of Health and Safety, especially for children, if the Council were unwilling to assist. Have you spoken with them yet?
My first recommended course of action would be to always try a friendly chat with the tenant and or the Landlord. It is much easier to deal with any issues before people fall out and or get embarrassed by signs going up..
Monty Bodkin
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up19:11 PM, 3rd February 2015, About 10 years ago
What does the lease say about keeping pets?
Please note there is NO management company in place so there is no-one to complain to.
What have you done about it?
brian clement
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up0:44 AM, 4th February 2015, About 10 years ago
I had same problems. I put up a sign 24"x12" simply saying Would you PLEASE not let your dog shit right outside my flat". ( you could say mess/crap or something more polite ). However it worked. They didn't start cleaning up the mess, they just let the dog crap outside another flat. A good result for me.
As for the rubbish, I started clearing and tidying the rubbish when I knew the offenders were at home and would see me doing it. I spoke to other tenants saying doesn't this look bad / why do people do this. The offenders got the message and removed it.
Why don't you get together with other owners and form a management company. In our block it required 4 owners and cost about £600. Your flats will increase in value as there will no longer be a defective title.
Tony the hairdresser
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:45 AM, 4th February 2015, About 10 years ago
Hi Monty thanks for your comment. All my tenants are not allowed to keep pets unless they have prior approval from me. All my leases clearly state this. The resident with the dog is not my tenant so I have no way of knowing what his lease says. I am not sure how to find the contact details of his landlord either. With regards to the management company. In truth nothing I have no experience in relation to this issue. Most of the residents in the flats are tenants not owners. So to coordinate and organise could be a problem. However I do have good relations with one resident who is an owner occupier.
Thank you Brian for you comments. Can you explain what a defective title is? How much work is involved in setting up a managemnt company. Are there specialists you can approach?
Monty Bodkin
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:41 AM, 4th February 2015, About 10 years ago
Reply to the comment left by "Tony the hairdresser " at "04/02/2015 - 09:45":
Hello Tony,
The lease I refer to is the head lease for the block. All 8 owners will have one (including you) and be bound by its terms. They will all have very similar enforceable terms.
It is not your individual tenancy agreements.
It is a fair guess there will be a term in there about keeping pets or not causing a nuisance.
First thing to try is talking to the block Freeholder.
If that fails, find out the other owners by knocking on doors. Failing that pay £3 to land registry.
You then have 3 main options (assuming in England and Wales);
Right to Enfranchise
Right to Manage
Appoint a manager
Read through them here and also about the rest of your rights and responsibilities.
http://www.lease-advice.org/
Neil Patterson
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:04 AM, 4th February 2015, About 10 years ago
Hi Tony,
This might help:
From >> http://www.environmentlaw.org.uk/rte.asp?id=50
Dog mess is an eyesore and a health hazard. If you are a dog owner, you have a legal duty to clean up every time your dog messes in a public place. Registered blind people are not required to clean up after their guide dogs. There is also exemption for dog owners on some kinds of public land, including:
Land used for agriculture or woodlands
Rural common land
Land that is predominantly marshland, moor or heath
Highways with a speed limit of 50mph or more
Most local councils require dog owners to carry a poop scoop and disposable bag whenever they take their dogs out to a public place. Some councils offer free scoops: ask your council’s animal warden unit.
Look out for bins marked as dog bins to dispose of your dog bag. If you cannot find a dog bin, then double wrap the dog bag and place it in a normal litter bin.
If your street is littered with dog mess, you can ask your local council to clean it. Councils now have more power to tackle public dog mess under the Clean Neighbourhoods and Environment Act 2005.
Legal measures to prevent dog mess are contained in the Clean Neighbourhoods and Environment Act , which repeals Dogs (Fouling of Land) Act 1996, allows local councils and communities to create byelaws relating to dog mess. Visit the Law Search page for full details.
Council can also issue dog control orders against individual dog owners for offences including allowing a dog to foul a public space.
Councils can issue fixed penalty orders in relation to dog control orders. Where there is no local rate, the fixed penalty is £75.
In very serious cases, magistrates can issue a maximum penalty of £1,000
ENCAMS, which runs the Keep Britain Tidy campaign publishes a useful leaflet on Dog Fouling and the Law.
Tony the hairdresser
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:26 AM, 4th February 2015, About 10 years ago
Thanks Monty I will look into this.
Thanks Neil this is very useful.
brian clement
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up0:52 AM, 5th February 2015, About 10 years ago
Hello Tony. I have been in the rental business for over 40 years and over 50% of my problems are due to dogs. I never allow dogs or any pets into my properties and evict them if they ignore me. However the lease on your flats will normally allow pets. Tracing the owner of this tenants flat can be difficult.
You said that your flats have no management company and there is no one to complain to. Is this to mean that no one can be bothered to do anything or is there actually no management company. In law a block of flats must have a management company to manage the running of the flats ie pay buildings insurance, cut the grass, communal lighting, communal repairs. If there is no management company the block of flats is known as having a defective title. This means that the flats are difficult or impossible to sell. They normally sell at auction for a fraction of the normal value. Did you get your flats cheap. Do you get a bill for maintaince. Do you pay your insurance direct to an insurance company.
I have 4 flats in a 1990 built block of 6 flats. The management company went bankrupt in 1995. They are worth £120000 each but sell for £40000 to £60000 to me or at auction.
You can do two things. Sit back and buy the flats cheap as the owners sell them or form your own management company with the other owners. In our case we would need 4 owners to form the management company. You simply go to a solicitor and get them to do it. It would cost us about £600 to £800. Then your new company would have to meet a few times a year and organise the running of all the flats.
Defective title properties are rare. Contact the land registry and ask them. I think its free.
brian clement
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up1:11 AM, 5th February 2015, About 10 years ago
Reply to the comment left by "brian clement" at "04/02/2015 - 00:44":
Hi Tony. Your lease will say that dogs/pets are allowed in the flats. You can say no pets in your tenancy agreement but other tenants may not and they are doing nothing wrong. My policy is never ever rent to pet owners and evict them if they ignore me.
A defective title is where a block of flats really doesn't have a management company. I have flats in a block where the management company went bankrupt. A block of flats has to in Law have a registered management company. Who cuts your grass, who does repairs to the building, who do you pay your flat insurance to, who does the communal lighting, did you buy your flats very cheap, do you pay maintenance ? If no one is doing this then your block of flats has a defective title. You may have a management company that just cant be bothered to do anything
David Aneurin
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:52 PM, 5th February 2015, About 10 years ago
In this case there may not be a defective title. If the Management Company owned the freehold and then was dissolved then the freehold reverts to the Treasury solicitor, which will cause a problem. If the Management Company did not own the freehold but was dissolved then that itself should not cause a defective title but problems in management.
The first thing to establish is "who is the freeholder". You may be luck if the name and address is shown on Land Registry documents (£3 for each document), or more research may have to be made. If you can find the freeholder you can then discuss the management of the block.
There are so many options the best source of information is "Lease" http://www.lease-advice.org as there is a lot of information or even telephone them where you get to speak to a lawyer free of charge.