Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
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- Number of properties owned;
- Accountants details;
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- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
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- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
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- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Romain Garcin
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Sign Up15:40 PM, 2nd June 2014, About 11 years ago
Hi,
The only thing I know is from the guidance of the Housing Health and Safety Rating System, which states that tenants should not be exposed excess cold or heat, and that they should have access to temperature controls to that effect.
As to what excess cold and heat are, the guidance says:
Cold: "A healthy indoor temperature is around 21 ̊C. There is small risk of health effects below 19 ̊C. Below 16 ̊C, there are serious health risks for the elderly, including greatly increased risks of respiratory and cardiovascular conditions. Below 10 ̊C a great risk of hypothermia, especially for the elderly."
Heat: "Include increase in thermal stress, increase in cardio vascular strain and trauma, and increase in strokes. Mortality increases in temperatures over 25C. Although not common, problems can occur in the UK."
Link to the document:
https://www.gov.uk/government/publications/housing-health-and-safety-rating-system-guidance-for-landlords-and-property-related-professionals
From the above, I would think that as long as temperature is or can be controlled so as to stay around 21C there should be no ground for the council to object.
Industry Observer
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Sign Up16:21 PM, 2nd June 2014, About 11 years ago
Hi Romain
Thanks for this, I had forgtten HHSRS and you answer most of the questions except the key one, which is control and who sets the temperature.
I'd still be amazed if an EHO on a HHSRS inspection was happy if the thermostat could not be controlled by the tenant. Just as they wouldn't be happy to find windows with locks and no keys, though possibly for a different reason.
Just doesn't feel right to me that a Landlord controls the temperature, as opposed to instructing a tenant how to control it.
We are just talking HMOs and Landlord as bill payer, of couse. I assume Landlords couldn't care less how much heat tenants generate or don't where they are paying the bills?
Industry Observer
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Sign Up16:25 PM, 2nd June 2014, About 11 years ago
And that Ian (and everyone else) I would suggest is why the Landlord cannot control the thermostat, or have a thermo valve on the radiator closest to it, but locked to say 16C.
The more I think about this the more examples I can think of. Here is another one. Residcent Landlord, in flat downstairs, rents out five others over 2 floors above, ordinary radiators bu the has the thermotat in his own accommodation. So he controls the temperature rest of the house.
Anyone think the EHO is going to like that?!!
Harlequin
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Sign Up16:29 PM, 2nd June 2014, About 11 years ago
- am I missing something here? control what you/landlord pays for and get the tenant to pay for any extra. The only think we can't control is the weather - and yes, I've had that conversation.
Ian Ringrose
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Sign Up16:34 PM, 2nd June 2014, About 11 years ago
Hi Industry Observer,
The landlord can control and lock the main thermostat; provided it is set high enough that the tenants can control their own rooms using the thermostat values on the radiators.
Thermostat values can be installed with a max temperature the tenant can set them too. However it only takes a few minutes on Google to find out how to defeat this.
A main thermostat in an unheated hallway set at 16c, may be enough to allow any of the heated letting rooms get to well over 21c. It TOTALLY depends on the building. The building regulations require a main thermostat so the boiler is not running when it is 25c outside!
The other option is card meters for each room and making the tenants pay for the high running costs of electric heaters.
Romain Garcin
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Sign Up16:41 PM, 2nd June 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "02/06/2014 - 16:21":
Well this is indirectly answered in the guidance, I think: Though it says that tenants should have control the key is the hazard to health, and control, I think, is to ensure that temperature can be lowered or increased in order to not to be a hazard.
If the tenant cannot set the temperature but it is regulated so as to remain adequate then there is no hazard to deal with.
That being said, I am sure it somewhat depends on the council and the inspector...
Industry Observer
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Sign Up16:41 PM, 2nd June 2014, About 11 years ago
The whole issue is about 'control'. Forcing the tenant to have a temperature regime set by the Landlord though whatever fancy control mechanisms, thermostats with security controls, coal bunkers with padlocks on them or whatever.
Does a Landlord have to restrict himself to telling the tenants what to do, or can he do it for them?
Landlord saying like Mr Scrooge that the tenant can have one piece of coal and another if he pays for it to get the room temp above freezing is hardly going to pass HHSRS is it.
The whole issue here is about the word "control" as opposed to "influence" or "suggest" or "recommend".
The initial enquiry on this thread was what a Landlord can do to "control" use of electricity etc in a property. I know technically it can be done - question is whether legally it can be done.
Forgive me but doesn't it all smack a bit of Rising Damp?
Ian Ringrose
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Sign Up16:54 PM, 2nd June 2014, About 11 years ago
Hi Industry Observer,
The problem is how to stop.
a) A tenant having their room at 30c 24hr a day
b) A tenant opening the window while the heating is set to max in their room
d) A tenant using an electric fire to defeat the solution to (a) and (b)
While still giving tenants a reasonable level of control over the heating.
I expect that for most tenants in HMOs, there would be no issues under HHSRS if the heating in a room was setup so it could not run if the window was open, or the temperature was above 19c in the room. However there is no cost effective way of doing this that I know off!
Harlequin
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Sign Up16:55 PM, 2nd June 2014, About 11 years ago
As I said at the start, I think, is that if the heating is on 24/7 the tenant opens the window, if the weather is colder, they complain and make a fuss - if you pay for your own heating you put on a jumper. I have tenants in a shared house who make a massive fuss about the cold - they are in total control of the power, so they freeze, their last gas bill for 4 bed house was £650 for a year via a key meter because no one will take responsibility for a bill - yet they moan to me that it's cold and want thermal curtains and blinds, they have double glazing and carpet, mixed living produces complainers - that's it. Can we stop now please?
russell armstrong
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Sign Up9:12 AM, 3rd June 2014, About 11 years ago
HI All
I'm new here and have read this thread quite carefully. I am a qualified plumber and heating and vent design engineer, in the building services fro 30 years, so I have some experience to add here. First does this forum have other experienced ppl to help you out? I presume not as they would have answered your question.
Controls
Do you guys want an understanding of the types and reasons for the various options out there?
I can comment directly on a specific installation or I can talk about theoretical best installations or upgrades to what you have installed. The overall concept of "heating controls" are quite simple but to deliver a system that does what you want takes time and money, the variation found in between are many and varied.
I have to discuss matters from at least one point of view. I will talk about controls for HEATING only, once you add in additional "best installations" for hot water then it adds a further complicating layer.
So do you want me to discuss
1/ Existing installation or
2/ Blue sky options
If I discuss both at the same time the post becomes v. long
So some basic elements for heating (sorry if its teaching anyone to suck eggs.
Consider the building as a box. The box (when heated) looses temperature from the hot side to the cold side. It looses heat quicker when the temperature difference between the two is greater. Design engineers take a blend of (almost) worst case scenarios in order to size radiators and the boiler, but take into account diversification so as not to vastly oversize the installation.
The only method to slow down the heat loss is by insulation (forget the issue of infiltration and/or windows being left open) Infiltration is taken into account when designing but it is a best guess because ultimately the design engineer will not know how well the builder will "screw" the building together. New build go through a pressure type test to verify the integrity of the building envelope.
So the building now has insulation of whatever quality, it doesn't really matter what it is, it is what it is. You can save energy by improving the quality of insulation, but that's obvious, however when someone leaves a window open............
So we have a box that is insulated, the box looses heat in accordance with the laws of physics. The colder it is outside the faster it will loose heat. Make the building warmer and it will loose heat even faster, but we are trying to achieve comfort conditions so lets take for example a design day of internal temp 21degC with an external minus 3degC.
BTW although designers know that temps fall below 3degC they don't fall that far below for much of the time and so as not to oversize they will allow a certain amount of "drift" of the internal temp. Thus it may be acceptable for the internal temp to fall to 17-18degC when outside is minus 6, 7 or 8degC.
So when you plug all the figures in for a "design day" the boiler will need to input into the building enough energy to offset the heat losses to keep a steady state condition.
Variables to consider when putting heat in
The boiler has the capability of heating the heating water up to 80degC, so designers design the heat input into the building based upon a flow temp of 80degC and a return temp of 70degC. Delta T = 10degC
The radiators are sized individually (room by room) based on the rooms actual heat loss. A design heat output from a radiator is dictated by the temperature of the room verses the radiators "mean" temp. Thus a bedroom is designed to be 19degC with a mean rad temp of 75degC, the amount of heat coming out of the rad on that basis is dictated by its size (bigger more etc) So at the outset you put a rad big enough to cope but not to oversize (can you see how all the parameters are increasing here, allowances and fudges can make the installation so much larger than it needs to be, then we select the rad at the "next size up" just in case!!!
So for example if a room has a heat loss of 1kw a rad needs to be sized on the rooms design temp to give out 1kw at a mean rad temp of 75 room temp 19, go to your rad sizing chart and choose one that fits.
A living room may have a temp requirement of 21degC, the boiler flow temp may not be 80degC, the outside temp may not be minus 3, so for most of the year the system you have has the capability of massively oversupplying heat to the envelope unless we somehow control the variable heat input verses the temperature on the individual day.
People I introduce you to the wold of weather compensated, optimised controls.
If we could fit a fully integrated BMS (building management system) into the building you would have completed control of ANY function that you designed in. You could give the tenant the ability to override your settings for "boost periods" but the landlord set parameters would be returned to at the end of the said boost period.
However full BMS systems are outside most domestic dwellings cost justifiability (maybe)
A weather compensation optimised (WCO) system has the ability to match the heat input into the building (by varying the flow temp) automatically and tracks and calculates via sensors the effect of changes in outside temp vs the set point of the internal stat. Some systems have algorithms that are self learning and will calculate that to heat a building from x to y at an outside temp of z it will need to input a kw for b time to get there and will do it in the most efficient way, keeping the boiler firing in its most efficient flow temp (50degC) so it is in condensing mode as much of the time as possible. (thus giving even more energy savings at mid seasonal times (spring/autumn) when the requirement for heat input is vastly reduced)
Most domestic WCO controls are not truly self learning they operate on a pre-designed curve, but they are better that having a fixed-preset flow temp that stays the same all year round.
Is this useful do you want me to continue?
Best regards
Russ