Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
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means an account required to access and/or use certain areas and features of Our Site; |
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means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
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means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
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- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
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- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
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- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
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- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
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- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ian Ringrose
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Sign Up14:40 PM, 3rd June 2014, About 11 years ago
Reply to the comment left by "Steve Masters" at "03/06/2014 - 14:03":
Steve,
You could make the Vaillant VRC470 WCO tamper proof by putting inside of a well ventilated locked box. However it is designed for an open plan house where the entire house gets about the same heat loss. I don't think it will work well in a HMO.
I looked at the Vaillant controls for “room by room” temperature control and they were out of the question on cost including needing a pump and motorised mixer value for each room.
Do you have the DHW tank controlled by a Vaillant temperature probe with a VR 65/66 consoler, if so at least you can turn down the temperature of the flow to the radiators when it is not very cold.
I believe that Ideal has a nice simple weather compensator for their boilers, but you need a high end boiler so that the flow to the DHW is control separately, as otherwise you can't get the DHW tank up to 60c.
russell armstrong
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Sign Up14:49 PM, 3rd June 2014, About 11 years ago
Industry Observer said
"Russell the issue here isn’t how to do it, it is whether it is legal to do it, or if it is how far you can go."
Mark Alexander said
"I disagree IO, please read Mark Hartel’s post which started this thread (top of page). The issues of law are thread drift, not the “how to” and sharing of best practice as that was the basis of the original question"
&
"Hi Russell and welcome to Property118.
Please feel free to continue to educate us. If it turns into a sales pitch I will be referring you to our sponsors rules....."
First in response to Mark, thank you for your welcome. I pride myself in being professional enough to avoid the "sales pitch" and besides which I don't sell WCO
controls and I am a wet plumber not gas plumber so I don't tend to get involved with fitting controls, however I do know about controls.
Cutting across everybody's posts about the "legality" of controlling the tenants temperature regime I have two observations about that.
Tenant one of five hates heat and turns the controls down for his/own benefit
Tenant five loves heat and turns them up again, constant yo yoing.
WCO has the major benefit of only providing the energy required to suit the BUILDINGS needs.
The output flow temperature is regulated AUTOMATICALLY in line with the temperature of the DIFFERENCE between the outside temperature and the current inside temperature.
The greater the difference the more energy is put in and as the temp stabilises the flow temp backs off back to (if possible) maximum condensing (and therefore max efficiency) temp.
The whole system is enabled 24/7 it just sets itself to provide enough energy to keep the thermostat satisfied at whatever temp is specified (say 19degC ground floor hallway)
There is no need to control it after that, you will be complying with any requirements (because you have enabled it to make sure hallway is at 19degC and almost by definition each room outside that hallway can reach a comfortable 21-23degC.
For instance depths of winter coldest day, the building looses max heat and heating need to keep running to stabilise max heat loss (the total energy input into the envelope must equal the total loss from the building in order to keep steady state) The energy input required is whatever it is 10-20-30kw, if you want to keep energy CONSUMPTION down at this point insulate & close windows, if you want to keep costs down do the first two and the hunt for better prices of fuel). The system may have to run at full flow temp (80degC) at max pump speed just to keep everything in check at 19-21degC, you have no choice its just the way it is. At 80degC you will be getting less efficiency than at 50-55degC because your system will not be running in condensing mode.
Now lets consider a part load condition say mid Autumn, cold enough to want to have some heating on but not at full blast.
WCO controls know that its a bit cold so will run the flow temp lower and still make sure it is satisfying the hall temp stat at 19degC. If that's in condensing mode the boiler will be running more efficiently so that's good but even if tenant in room has his TRV set at max the rad will only give up the difference between its mean and the room temp i.e. its output will be lower because it has a lower temp SAVING ENERGY
The beauty is that this temp alteration happens automatically and variably as it also detects the rate of change (that's all to do with PID controls Proportional, integral and derivative - too complex for me that is!) so if the temp of the room sensor rises or falls quickly the flow temperature adjust accordingly quickly.
In short the WCO system allows a more efficient building to be run by LOAD MATCHING the building heat loss against the outside temperature whilst keeping within parameters of the temperature sensor set point (19degC or whatever it is set at)
So can existing boilers be fitted with WCO controls, find out what your boiler is and go ask your boiler manufacturer, the older the boiler the less likely the chances.
For example WCO controls to be supplied to be fitted to a Worcester boiler for as little as £120 (fitting extra) but there nay have to be alterations to the pipework in the boiler depending on your system.
Also the domestic WCO controls are not as fancy as the one I have described above as I do not believe they use self learning algorithms but are pre-determined based upon a curve. That is not to say they are no good, far from it they are still the bees knees but they do not control as closely as an all singing all dancing very expensive BMS system.
I hope this helps and would be willing to answer any questions about it as and when I can, here on this thread or via PM.
Russ
PS the chances of anyone living in Derby reading this forum wanting my minor works services would be very remote.........(punt lol)
russell armstrong
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Sign Up15:03 PM, 3rd June 2014, About 11 years ago
Reply to the comment left by "Ian Ringrose" at "03/06/2014 - 14:40":
Ian is correct
For max controllability each tenant zone would have to be operable via its own sensor modulating pump and valve. Uber expensive for domestic situations.
For controllability purposes I would ALWAYS recommend a boiler to be fitted with two set points irrespective of WCO controls. (BTW if you have WCO controls on a system boiler it will automatically have the ability to operate the flow temp to the DHW tank at a different temp than the heating.)
If you have a condensing boiler with one temp set point you ARE WASTING MONEY get a boiler with one for DHW and the other for heating.
In todays market fitting WCO controls is the best way to provide some way of not overheating the space because the tenants don't care.
Regards
Russ
Ian Ringrose
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Sign Up15:30 PM, 3rd June 2014, About 11 years ago
Reply to the comment left by "russell armstrong" at "03/06/2014 - 14:49":
If the WCO does not have input of the actual and required temperature in each room, I would not trust it to work unless it is of the simple type that just set the boiler flow temperature based on a preset curve using the outside temperature.
They have been lots of complains about the Valliant (and other German) systems not working well in the UK as they assume that they can work out the heat demand from the temperature of ONE room of the house. (From my background in computer programmer, I know that such systems just don’t have the information they need to work well in a HMO.)
Hence I am considering the Ideal WC system in a property I am about to convert to a HMO, however it is a shame it will not heat a DHW tank with as much condensing and control as the Valliant system. I will also size the radiators larger than normal, so for most of the year the flow to the radiators is below 50c.
(There is also the issue with WCO that on a sunny morning after a cold night the outside sensor can be warmer then the inside of the building, so the WCO sets the flow temperature so low that the building can never heat up. However that is as much a problem with our on/off mindset for heating control in the UK.)
russell armstrong
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Sign Up16:04 PM, 3rd June 2014, About 11 years ago
Reply to the comment left by "Ian Ringrose" at "03/06/2014 - 15:30":
Ian, you have a good understanding of these systems (are you a closet heating design engineer?)
On a more intricate level, if you design the whole building to run WCO (that means the mean rad temps will generally be lower then they still have to be large enough for the worst "design day" Thus inevitably they will be sized slightly larger than normal.
The Worcester WCO have several "curves" to choose from how these are designated as "appropriate" for each scenario is an unknown to me and you are right that one curve will dictate a different controls logic than the next and how even I would choose which one to use would see me phoning up the manu and asking the technical guys.
The Worcester system boiler has different set points and controllable primary flow temps, day set backs, night set backs for both hot water and heating, so its quite comprehensive but still in one simple box. The one I specified for my squash club is house in a lockable box with ventilation holes, the rad in the same space as the sensor has locked valves and is set to run at max volume (i.e. fully open)
The outside sensor should always be located in a shaded area not subject to any direct sunlight so would avoid your scenario, however it may need a shroud or ventilated cover to protect it
With regard to your system I cannot comment without seeing the layout of the house, however in order to answer the OP fitting is the BEST option (IMO) when considering the most viable ways of heating cost control in an HMO.
Actual precise comfort for the tenants then becomes a secondary factor and will always be a compromise for an HMO unless you fit individual room controlled zones!
What I am saying is that if the heating flow temperature is adjusted automatically to as low a temp as possible then even if the tenant keeps his TRV on full and windows open then less energy is used as it is not there in the first place.
Russ
Steve Masters
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Sign Up16:27 PM, 3rd June 2014, About 11 years ago
Just spoke to Vaillant who said that to get WCO and separate C/H & DHW working one needs intelligent controls that talk temperature to one another, not just normal on/off call for heat controls. In other words replace all my third party controls with Vaillant ones. As my boilers are in locked boiler cupboards I will stick with manually turning the flow temp up and down in autumn and spring for now.
In addition, they suggested when designing a new system in a multi floor house to put each floor on it's own zone, each with it's own zone valve and room stat. (Something I suggested in an earlier post). I'll consider this for my next conversion.
I'm going to speak to my heating engineer who suggested I should look at Viessmann boilers.
Steve Masters
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Sign Up17:51 PM, 3rd June 2014, About 11 years ago
Just spoke to my EHO who confirmed that as far as they are concerned, setting a max whole house temperature and allowing the tenants to adjust via the TRV up to that max satisfies the "Control" aspect of their HMO standards (so long as the landlord limited max is at least 19-21C).
Also spoke to the Danfoss rep who recommended their "Living Eco" range of TRV valves that offer digital temperature control, tamper proof lock and limit AND are retro fittable without the need to drain down the system. These might be a better solution than the Peglar lock and limit TRV's that I have used and mentioned in an earlier post.
Harlequin
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Sign Up17:59 PM, 3rd June 2014, About 11 years ago
Reply to the comment left by "Steve Masters" at "03/06/2014 - 17:51":
So does this mean that the heating/water is one 24/7 and you rely on the tenant/s to turn it down?
Steve Masters
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Sign Up18:05 PM, 3rd June 2014, About 11 years ago
Reply to the comment left by "Steve Masters" at "03/06/2014 - 17:51":
Oh Yes, and the Danfoss Living Eco TRV's are smart in respect that they have built in open window detection via monitoring the temp curve for a sudden drop.
I'm going to get some to trial.
Steve Masters
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Sign Up18:31 PM, 3rd June 2014, About 11 years ago
Reply to the comment left by "Harlequin Garden" at "03/06/2014 - 17:59":
Harlequin wrote: So does this mean that the heating/water is one 24/7 and you rely on the tenant/s to turn it down?
Yes and no.
Hot water is on 24/7/365, it is a lot easier to properly insulate a hot water cylinder than a whole house.
Central heating would be on 24/7/365 but limited by a tamper proof limiting thermostats. Tenants can turn down and up again to the LL set max but not beyond. That's the theory anyway. Seems to be working for me in the summer, I wait to see what happens in the Winter :-0