Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Jonathan Clarke
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up17:23 PM, 31st January 2017, About 8 years ago
Reply to the comment left by "Luke P" at "31/01/2017 - 15:57":
I find its best to have all skill sets under ones belt. To dismiss the tea and chat strategy as nonsense misses a trick . Many a time I`ve used a packet of fags a McDonalds and a lift to their friends / the council as a means to an end to say our goodbyes .Done and dusted in an afternoon Much better than waiting 2 mths for a sec 21 to kick in and expensive possession proceedings with maybe your house being trashed in the interim period as parting revenge
Its how you talk to people which often get results . One wrong word can set somebody off. One right word and they will do business with you. Its not about them being your friend as you intimated before. Its about having a working relationship . Its a two way thing. I know I have the ultimate power to evict but I can weald that power in a variety of ways to get my keys back
You get the tenants you deserve I say. If you see the tenants you select are - as you put it - `feral ` why select them in the first place.?
I use the evicting approach which is most effective for the prevailing circumstances. Some respond to the tough guy approach some respond to tea and sympathy. I`ve spent all my life dealing with dysfunctional people with alcohol / drug / violent backgrounds. I`ve taken tenants out of hostels / prison / tents / cars / the streets. / secure units .
Yes I am from the south and you I take it are from the north . Its a complete myth though if you think that somehow a dysfunctional tenant only responds to a tea and chat conversation south of the Watford Gap. Humans are very much the same under their exterior bravado. No one likes to be evicted.
Its your business and of course you manage it how you want but I`m guessing from what you say that you don`t possess the soft skills we are talking about and therefore you cannot employ them even if you want to which is why that route is failed for you .
Fair enough so you use other methods which work but for me they can be more limiting and less effective
I maybe have the advantage in that i can use your methods if needed as any landlord can. That is just routine. Or / and i can dovetail that with effective communication with a tea and a chat approach to produce the same result and often much quicker
Many dysfunctional people have been got at by people in authority all their lives. Their parents, their school teachers, their employers , their partners, the police , the prison staff etc etc . When their landlords likewise treat them in the same manner they of course react as they have always done when faced with confrontation .Same approach same result
Trying another route often works very well I find
Gary Dully
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up18:00 PM, 31st January 2017, About 8 years ago
Reply to the comment left by "Jonathan Clarke" at "31/01/2017 - 17:23":
John says he's totally sympathetic to their situation etc.
His tenants have him at their mercy, unless he learns how to deal with the awkward ones.
I have friendly chats all the time, but sooner or later I meet a spent up, Xmas liar and at that point, they either get a wiggle on or are put on the eviction route.
I have various routes of ending a relationship, but John has a tenant that are set to be semi retired on the benefits system, at his expense.
Luke P
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up18:55 PM, 31st January 2017, About 8 years ago
Reply to the comment left by "Jonathan Clarke" at "31/01/2017 - 17:23":
A "packet of fags" or a "McDonald's" eh… My goodness, you're in touch with the common man.
It seems you're morally superior, Jonathan.
The feral children was an observation from the streets, not my tenants. Almost all of the tenants in my area, given half a chance, will take their landlord for a ride if there's monetary gain in it for them, regardless of how nice you try to be. Practically the entire town is on HB and they openly admit such practices as having six kids, giving three to grandma so they can both claim the maximum allowance.
There's little point in a 'skill set' when dealing with my locals.
I have met very few people (tenants or otherwise) who are genuine in their plight. Somewhere along the line they're scamming or up to no good. If there was more honesty from them I might be more sympathetic.
Everyone, and I mean everyone, pays in the end. It doesn't take me all that long either. It's the guarantor that end up coughing up mostly. I have forced the sale of two properties to settle debts with me. My office is more like that of a solicitors' than a letting agency. At least there's satisfaction in making the scumbags squirm as opposed to a 'negotiated settlement' you spoke of, which I'm guessing cost you (perhaps less so than the alternative), but still you perpetuate the behaviour.
Jonathan Clarke
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up19:36 PM, 31st January 2017, About 8 years ago
Reply to the comment left by "Luke P" at "31/01/2017 - 18:55":
.
John now has a flavour of how different experienced HB landlords would deal with the situation before him .
He has my negotiated settlement view and yours where .....
You see your tenants as scumbags and you get satisfaction in making them squirm.
I`m sure he will take both views on board and make his decision
.
Luke P
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up21:51 PM, 31st January 2017, About 8 years ago
Reply to the comment left by "Jonathan Clarke" at "31/01/2017 - 19:36":
Not all tenants are scumbags. Not all *my* tenants are scumbags. Not, even, are all the tenants in my town are scumbags. But the ones I end up suing because they have attempted to steal from me/the benefits system/the public purse sure are! But you continue to twist away.
I have over 300 happy clients that have specifically sought me out and who pay me to solve their tenant-related issues. I must be doing something right or at very least, striking a chord with them.
You may feel self-righteous, but you're still adding to the problem by choosing the easy, negotiated way out.
Anne Noon
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:55 PM, 1st February 2017, About 8 years ago
I should give them their Section 21 notice, they can then go to the council, who may or may not be able to house them. But, in my experience, if they left your house voluntarily, at the end of the notification period, then they would have made themselves voluntarily homeless. I had this with one set of tenants - they refused to move out, we formally evicted them and the Council had to house them. The Judge was great and understood that this was a mutually agreed process. She Ordered them to be evicted and the Council then rehoused them. Everyone was happy!!
Tony Evans
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:37 PM, 6th February 2017, About 8 years ago
important thing also to bear in mind. If you have a mortgage are you allowed under the terms of your mortgage to let to DSS tenants??
Alison King
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up17:16 PM, 10th February 2017, About 8 years ago
I had a similar situation, and it did take a while for my tenants to sort out their housing benefit. In the meantime they did everything they could to pay the rent including borrowing from friends and paying out of their child benefit. At one point I rang the housing benefit office myself and spoke to them to try and help sort it out. It turned out my tenants had filled in the forms incorrectly and the housing benefit officer thanked me for being a helpful landlord. When the benefit was finally sorted out I got a cheque to cover missed payments from the date of my phone call, so it was well worth contacting them myself even before the agreement to act on their behalf was sorted out.
My tenants left a year later of their own accord owing me nothing and leaving the house in spotless condition.
John Birchenough
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:53 AM, 11th February 2017, About 8 years ago
Hi John
I think Gary's got it about right, strange they should both loose their jobs at the same time? especially if they are due a baby. Get them out sooner than later.
All landlords' should look at their portfolio's and where possible evict all tenants on benefit and let the government deal with them, time to fight back.
best of luck
John
Gary Dully
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up0:40 AM, 12th February 2017, About 8 years ago
Reply to the comment left by "michael " at "31/01/2017 - 11:56":
Michael,
I just showed my partner your comment and she thinks it's hilarious.
She says I'm as soft as primula cheese and I would be classed as "Good Cop".
Ps Has John still got a business or has his tenants decided that renting is still free?