Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up10:58 AM, 1st August 2013, About 12 years ago
Our AST does not state a fixed period as such we have it worded as:
"TERM: A term certain of a minimum of six months from the 27 May 2012"
"The Landlord agrees to let and the Tenant agrees to take the Property for the Term at the rent payable as above
This Agreement creates an Assured Shorthold Tenancy as defined in Section 20 of the Housing Act 1988 and the provisions for the recovery of possession by the Landlord in Section 21 thereof apply accordingly "
Presumably in the eyes of the law this still constitutes a "Fixed Period" ?
Mark Alexander - Founder of Property118
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Sign Up11:21 AM, 1st August 2013, About 12 years ago
Reply to the comment left by "Graham Kinnear" at "01/08/2013 - 10:15":
Hi Graham, you don't have a business profile so I have no idea who you are or how to contact you
.
Nicola Parsler
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Sign Up14:59 PM, 1st August 2013, About 12 years ago
I have the solution and to be honest I really don't know why nobody else has thought of it. We should all give Dr Who a call and borrow his Tardis so that we can go back in time and issue the notices correctly using the knowledge we now have so that we don't find ourselves in breach of an "interpretation" that did not exist at the time. Sorted!!
Anon 44
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Sign Up15:00 PM, 1st August 2013, About 12 years ago
After 6 years of running what we thought was a water-tight ship, with not one deadline missed and PI issued and signed by every tenant, we can't believe that this situation has been allowed to develop. We have followed all the advice from the DPS and felt secure in our managements of our deposits up until this case.
It is unthinkable that the government would allow Landlords and Letting Agents to be exposed to such risk due to poorly worded and unclear legislation. We are now exposed to huge financial loss and would have to seek redress from someone in order to stay afloat.
As this is a national issue, which would appear to have affected pretty much all periodic tenancies, the government need to step in fast to quash ridiculous claims from tenants. If the deposit was protected and the PI issued within the 14/30 day deadlines then what is the point of issuing the same document 6 months later?
We are now reissuing PI on all periodic tenancies in order to resume the right to issue a section 21 notice but are we supposed to take the money out of the DPS and put it back in or does that remain untouched and protected? Having emailed the DPS we await clarification.
The whole thing is a joke !!!
Fed Up Landlord
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Sign Up15:42 PM, 1st August 2013, About 12 years ago
Well I must say I was confused before- and even more confused now. It seems I am not alone judging from the comments. Yes - we landlords/letting agents are damned if we do and damned if we don't. But cutting through all the ****** I take a crumb of comfort from this particular extract from the letting bodies guidance:
"However,if a tenancy is performing well there is not necessarily any immediate
need to take any action but it is worth considering your exposure to potential sanctions should you need to use s21 or believe that your tenant may be considering legal action on the basis of this legal precedent. Further guidance
is available from the TDP scheme providers"
Sometimes when things like this happen then by actually doing something, i.e re-serving prescribed information on all affected tenancies you actually raise the tenants knowledge of it. Most tenants want somewhere to live with a reasonable rent, a landlord who leaves them alone, and a well maintained property. Most tenants I deal with only want to know their tenancy deposit is protected. They could not give a hoot about prescribed information etc etc. I only have about 20 tenancies to worry about and so if I decided to address the implications of this I could do it over a few weeks. But how about agents / landlords with hundreds if not thousands of tenancies?
Now bear with me please while I ramble on a bit............
When I worked in the Home Office in a former life one of my jobs was to "risk assess" 43 police forces on their "Best Value" reviews. ( No jokes please about how Best Value and Policing can be mentioned in the same breath!!) With each force doing around 20 of these a year across different business areas (800 per year) I had to prioritise those that would cause me and my fellow Inspectors grief by coming up with a desktop review tool to provide a "quick and dirty" look at various risk factors and those that scored high got looked at in more depth. those that didn't - didn't.
And in effect in a very generalised sort of way, is what the Regulating Bodies advice is saying. Risk assessment is about decomposing and breaking down a risk into component parts to come to a "reconstituted overall decision. It may not be perfect- but it provides a form of "due diligence" for landlords and letting agents to use if questioned. It may not cut any ice with a judge to tell them "well we risk assessed this tenancy on the risk to both landlord and tenant and it was xxxx" - but surely it would be better than either doing nothing - or trying to do everything.
I do agree though that this mess needs to be sorted out by and appeal on Superstrike, legislation, or government guidance to the judiciary on Section 21s and deposit protection.
Anon 44
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Sign Up15:51 PM, 1st August 2013, About 12 years ago
Reply to the comment left by "Gary Nock" at "01/08/2013 - 15:42":
So are you thinking that we should maybe not reissue PI. The same thought occurred to me that we are bringing it to the tenant's attention but then we could run into problems with the LL if they can't issue a section 21 notice.
Fed Up Landlord
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Sign Up22:50 PM, 2nd August 2013, About 12 years ago
That's my thinking. If you reissue PI outside the 30 days of the periodic tenancy occurring then the judge may not allow a section 21 anyway. I think until this farce is sorted out that section 21 is useless in cases where landlords have retrospectively transgressed. If the tenant has not paid or otherwise breached the tenancy then section 8 or it's derivatives seems our only eviction option unless you have complied with the PI requirements to the letter where the tenancy has become a statutory periodic.
Anon 44
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Sign Up11:08 AM, 3rd August 2013, About 12 years ago
Reply to the comment left by "Gary Nock" at "02/08/2013 - 22:50":
Apparently you can issue the PI outside of 30 days and then issue the Section 21 notice after the PI has been signed and dated. It's only if you fail to protect the actual deposit within 30 days that you are unable to enforce section 21 notices. The DPS Guidance does confirm this.
My big question at the moment is whether the deposit has to be removed from the DPS and physically put back in or is it only necessary to reissue the PI when tenancies go periodic? I'm still waiting for a response from the DPS.
We are in the process of changing from a partnership to a limited company and although the DPS seem happy for us to just change our name on our account we've decided to combi up the reissue of the PI with our new company name & as a response to the farce following this recent ruling.
This should, and I say should as nothing can be relied on it would seem, at least allow us to enforce section 21 notices if the Landlord wants the tenant to vacate. As to the penalties we will have to hope that our Professional Indemnity insurers don't let us down if we have a claim.
Its very easy to look on the worst case scenario but actually 99% of our tenancies end without dispute and we have excellent working relationships with our Landlord's and Tenant's. Until a higher power put some certainty back into the system we will have to have some faith in human nature and hope the humility & dignity of our clients sets the precedence. There's not much more we can hope for.
Fed Up Landlord
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Sign Up13:00 PM, 3rd August 2013, About 12 years ago
Anon that is very helpful. I am audiring all my tenancies now. I normally issue the PI at the time of commencing a tenancy and get the landlord to sign following the stated case on Wise Moves a couple of weeks ago. So is the easiest way to serve stat periodic PI to serve the DPS form by first class post with a certificate of posting or do you need to enclose a copy of the tenancy agreement as well to satisfy the requirement as to how the deposit will be dealt with?
Anon 44
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Sign Up13:47 PM, 3rd August 2013, About 12 years ago
Reply to the comment left by "Gary Nock" at "03/08/2013 - 13:00":
Hi Gary, We won't give another copy of the tenancy agreement as the existing one stands and has just gone periodic (between the Landlord and tenant). We will get every tenant back into the office to sign the PI and physically hand them their copies and a new set of DPS T&C's. We name us, the LL and all the tenant's details on the PI to be on the safe side. This is how we always issue PI at the start of the tenancies so that tenants cannot claim later they didn't receive the correct paperwork.
We also sign the PI, as the agent, working on the behalf of the LL that the info is true to the best of our knowledge etc. We only protect deposits in respect to managed tenancies where we have an on-going working relationship with the LLs. Intro Clients collect and protect their own deposits.
What are you doing about the actual funds in the DPS? Are you trusting them when they say that the deposit remains protected until both parties agree to release the funds even on an extended tenancy? Or are you taking it out and re submitting? That would be so time consuming and could create more problems as there would then be a period it was unprotected between release and re submission !! I think its better left in once its there.
At this point I think the only issue we've fallen foul of is not reissuing the PI at the periodic point, like most LL's and agents across the UK. We can thank the DPS for not advising us we should have. We've done everything possible to comply with the legislation until this point. We can only mitigate, following this case, with reissue of PI all be it after the 30 days.