Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up14:23 PM, 15th March 2013, About 12 years ago
I will share with you now an example of something I heard about. It was a guy who was selling a franchise including a training course and ongoing mentoring with a promise that if his business model was followed that he would refund all of the money paid to his company (note Limited Company - NewCo, no asetts) if his franchisees were not making £10k per month net within 2 years. The fee was £10,000 for the 4 day course, plus £500 pcm for ongoing mentoring.
This is the worst case scenario I've come across so far.
The methods he was adopting were, quite frankly, appalling in my opinion. I will try to summarise his master plan to keep this as brief as possible:-
1) Find private landlords and new letting agents advertising via local newspapers and free property portals who are advertising properties at circa £750 a month for a three or 4 bed house
2) Visit the property and negotiate a discount in return for 6 months rent up front and wherever possible a five year lease.
3) Note that as six months rent is paid up front the landlord can do nothing about subletting as this creates a premium tenancy
4) Advertise the properties by the room to single DSS tenants under the age of 35 and foreigners at £350 pcm. Use lounge and dining rooms as bedrooms in order to maximise rental income.
No mention of HMO licencing!
No mention of insurance!
What will happen when this blows up? Well the guru will be nowhere to be seen and the landlords and the gullible will be left to pick up the pieces of course!
Interestingly, I have received a few emails and telephone calls from established letting agents who advertise "Guaranteed Rent" as part of their business model.
They thought I was criticising their business model without naming them directly and seemed to be completely oblivious to the practices I have mentioned above. I feel for them as I can see that they will be dragged through the mud and the potential reputational damage for them, which will inevitably come from this this mess, is potentially devastating. I've witnessed this before when Sale and Rent Back became regulated. The rogues completely wrecked a scheme which was created to benefit people. Check out this story of my experiences of Sale and Rent Back >>> http://www.property118.com/index.php/the-history-of-buy-to-let-sale-and-rent-back/397/
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Sign Up8:02 AM, 16th March 2013, About 12 years ago
Still don't get the concept.
Surely if you do not wish to be involved in running your property; like the army guy ; you just instruct a LA and request that if they struggle with the market rent to knock 50 quid of the monthly rent.
That should source sufficient tenants.
That way you are not stuck with premium tenancies etc; etc.
I don't see what is wrong with the normal LA business model for LL who don't or can't be bothered with doing it themselves.
A LL can always state to the LA not to accept anything less than a certain amount of rent.
Getting involved in company agreements is fraught with problems as MA has highlighted.
I reckon in this game it is best to keep it simple; LL and LA as a max with standard AST's
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Sign Up13:07 PM, 16th March 2013, About 12 years ago
All of our R2R properties were set up and once run as student lets. They were also fully or partially furnished. One of our LL's tried re-letting as a single let - he removed all the furniture, door closers, did a few more upgrades only for the new tenants to move out again after 6 months. He couldn't let the property as it was in 'student row' and so eventually reverted back to a HMO, still didn't let as he has missed the student year - and we met him when it had been sat empty for months.
On the face of it, it is simple to let your property for maximum profits if you are a driven professional. But as you know a lot of owners are either accidental LL's, incidental Ll's or as previous post, lazy. Good HMO LA's are few and far between. We also work with LA's who are only too pleased that we will take the properties and take a bit of the pressure off them.
Another factor is that in Bristol (and UK) the Uni's are building lots of dedicated student blocks = the big old Victorian student properties, that were once easy to fill, now sit empty. Owners don't know what to do with them.
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Sign Up13:15 PM, 16th March 2013, About 12 years ago
Don't worry they will up soon fill up the rooms when the hundreds of thousands of Bulgarians and Romanians flood here this year.
I agree that the more complex letting situations merit companies like you to deql with them.
HMO type properties require dedicated attention which most LL don't want to concern themselves with, so people like you are needed!
Perhaps these LL will have to accept less cashflow and rent to 'normal tenants'.
Mark Alexander - Founder of Property118
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Sign Up15:58 PM, 18th March 2013, About 12 years ago
Property Tribes TV have posted a very interesting video interview with a solicitor on You Tube today on this very subject, please see >>> http://m.youtube.com/#/watch?feature=em-uploademail&v=-fxZUaQB8wg&desktop_uri=%2Fwatch%3Fv%3D-fxZUaQB8wg%26feature%3Dem-uploademail
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Sign Up10:29 AM, 21st March 2013, About 12 years ago
I'm glad Francis was able to clarify what his service and his training entails. Mark, I have to say the tone of your article was alarmist and over generalised.
As with Sale and Rent Back, it is helpful to advise of possible pitfalls and specifics to be alert to. It is not necessary to decry an entire business model as though the possible pitfalls are a foregone conclusion. A little balance would have seen an example of good practice included in your statement.
We all know people in trusted positions have abused trust and their position, teachers, police officers, scout leaders, priests etc etc etc, we don't warn against going to school and state the worst outcome as the inevitable outcome.
As with 'stranger danger' it's far more helpful to advise what behaviour should be objected to than having a false sense of security by staying away from 'strangers.
Don't forget, there are some shocking examples of poor practice by letting agents, that is the reason for increasing calls for regulation.
Shocking examples of poor (Sharp) practice by Sale and RentBack providers resulted in increased regulation.
Shocking examples of poor practice in journalism led to calls for regulation.
No apologies for ranting, you are capable of writing with more balance, I feel sure Mark!
Mark Alexander - Founder of Property118
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Sign Up13:19 PM, 21st March 2013, About 12 years ago
Hi Pamela
I acknowledge your critique which resonates with my "conscience attack) a day or so after writing this article. This lead to my later comments acknowledging a couple of complaints from alarmed letting agents who are operating a model very close to the one in my initial article. I feel for them. However, in all of the examples you have quoted, the innocent parties (e.g. teachers, priests, ethical SARB providers etc.) do cop for the fall-out of the bad guys. That's just part of life. Sometimes I'm reluctant to tell people that I'm a landlord these days since the media and Shelter campaigns resulted in large swathes of the general public thinking we are all "rogues". Vilification is sadly rife. That said, I stand by my decision to alert people to the potential dangers of these schemes under their various guises - to name but a few, "guaranteed rent, Rent to Rent, Rent 2 Let, etc.
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Sign Up13:42 PM, 21st March 2013, About 12 years ago
I have no problem with alerting people, whatsoever. I do think your alerting was one-sided. If, as a result of your comments, decisions are made to avoid this option, there are many who would be disadvantaged. It would be equally valuable to caution folk against decision-making based on your summary? It is just the lack of balance I have issue with. As you say, many portrayals of Landlords are similarly one-sided and negative, two wrongs don't make a right in my book.
Mark Alexander - Founder of Property118
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Sign Up14:04 PM, 21st March 2013, About 12 years ago
Hi Pamela, "two wrongs don't make a right". I totally agree, however, I can assure you my reasons for producing this article were not what you seem to be implying. The scams I've highlighted really are happening and people need to to be warned to watch out for them, if that affects the business models of some for a short time then so be it. The cream will always rise to the top, it always does. To continue with that analogy, you clearly see me as the one shaking the bottle, that's not the case. The cream of agents who are operating ethically clearly didn't know what had been going on in the real world and the affects it could have on their business models. If they did, I can only assume they wanted to keep a lid on it as it might muddy the waters for them. If the latter was the case that would be very short term thinking on their part as the problem will get worse if people are not aware of it and on their guard. Mark my words, this will hit the national press within two years if the problem isn't stamped out now. That's when the talk of regulation will occur yet again. I will be yet another example of regulators thinking about how to close the barn door well after the horse has bolted. All good for the politicians though as it will provide yet another excuse to divert the attention of the general public away from the real issues facing the country and to vilify the PRS even further I suppose!
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Sign Up14:29 PM, 21st March 2013, About 12 years ago
I did not imply anything, just to clarify. I said everything I wanted to say. I definitely did not and would not guess at your reasoning for this article, I'm only commenting on the article.
I agree cream will rise to the top, I also agree with consumer ratings etc to inform would-be clients/customers/tenants.
my difficulty is that one-sided arguements lead to knee-jerk regulation and legislation.
SARB is a very good example. Personally, my SARB tenants had run out of options and I won't list the benefits here but SARB was a very good option for them -and me. After 4 years, they've just moved on to rent from a Housing Association as it's cheaper. Today, they would have a hard-luck story of repossession, moving in with family, humiliation among the neighbours if SARB was not an option.
I'm not sure it helps to confirm certain scams REALLY are happening - we know that I'd think?
Some Lawyers can't do there jobs for toffee, we know that, some car dealers sell lemons, we know that, some Landlords mistreat their tenants and may even be crooks, we know that.
At the risk of repeating myself, it's the lack of balance in your writing Mark. I don't assume any other motivation or agenda at all.
Francis gave examples of those who used and /or welcomed his service,by not citing examples such as his, it seemed you only communicated the negatives as you'd heard from a 3rd party. That was why I said (Rhetorically) perhaps there is cause for caution in acting based on your alerts.
It is a positive to be able to access information regarding actual experience from various parties but 3rd party information should be balanced.