Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Dennis Forrest
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Sign Up15:36 PM, 31st March 2018, About 7 years ago
I post from experience not just from theory. My last but one lease extension 4 years ago I did use a valuer, and his total fee was about £1,000 inc. VAT. Be very careful because in my case using a valuer cost me about £2,500 more than it should have done. This valuer was an ALEP member and also a member of the RICS. It was a straightforward lease extension, about 90 years left to run and ground rent only about £150 per annum. My valuer quickly agreed a compromise premium of £5,000 with the other valuer. The solicitors on both sides starting agreeing the wording on the new lease. About 6 weeks later the landlord's solicitor dropped the bombshell. ALL WE HAVE TO AGREE NOW IS THE AMOUNT OF THE LEASE PREMIUM! It then transpired that my valuer had only PROVISIONALLY agreed a figure of £5,000 for the lease premium subject to us agreeing to paying horrific freeholder costs of £5,500, being £3,500 legal costs + £2,000 valuation fees. So in effect I was paying my valuer £1,000 for a deal any fool could have got. My solicitor helpfully offered on a 'pro bono' basis to challenge the freeholder costs at the FTT. The valuer's costs were reduced from £2,000 to £1,000 but unfortunately the legal fees were only reduced from £3,500 to £3,000 because their solicitor had been very awkward during drafting the new lease. (Senior partner's time at £350 per hour + vat soon mounts up). So I ended paying £4,000 in freeholders costs, at least £1500 more than it should have been. Add on the £1000 for the useless valuer and that's the extra £2,500 it cost me. A £100 paper decision from the FTT would have been a far cheaper way to go.
So now on to my last lease extension which was to escape from a Taylor Wimpey 10 year doubling lease which doubled to £8,000 after 50 years. There were nearly 140 years left on the existing lease so there was no marriage value. Because of the length of the lease remaining the value of the reversion was only a few hundred pounds. (the reversion being compensation to the landlord because he has to wait until the expiry of the lease to theoretically re-possess the property. This is discounted each year. In the case of flats usually by 5% after the famous Sportelli case). This lease premium was going to be all about the considerable loss of ground rent income due t the freeholder. You will not be surprised after my first experience using a valuer that I taught myself the basics of valuation and did the valuation part myself although my solicitor was helpful checking over my applications. My solicitor served the S42 notice and about 6 weeks later came back the landlord's S45 counter notice and wanted just over £36,000 for the premium, but was accompanied by by a non-statutory offer, still with 90 extra years, of a 10 year RPI linked lease starting at £350 p.a. for only £21,000. (you will nearly always gets an opening non-statutory offer without even asking). I ignored this and 2 months later filled in the form to the FTT and sent my cheque off for £100. A few weeks later both ourselves and the landlord heard back from the FTT. A few days later I had a revised RPI offer from the freeholder but the price had dropped to £14,500. I then decided to sent off £200 more to the FTT to have a hearing. (Now the freeholder has to pay all his own costs at a hearing so this ramps up the pressure). A few weeks later the hearing date was arranged and it was not long after that that I got my third offer from the freeholder and the price had dropped to £10,000. I had spent a lot of time on my case notes. I found out that the freeholder had bought all our plots at a ridiculously low price. I also found a telling report from Savills saying basically that from an investment point of view the bottom had fallen out of the market for doubling ground rent, especially 10 year ones. So all my case notes for the hearing were sent to the freeholder and his valuer. A few days later came the offer of 90 year lease extension, 350 p.a. ground rent with 10 year reviews for a premium of £5,000! This is the offer I accepted. I did contemplate pushing ahead with the hearing but I doubt I would have done better than say £18,000 for the premium and as the property is rented the ground rent will be tax deductible straight away rather than waiting many years to take it off my CGT.
What you have to realise with lease extensions is that it is a game which is not played on a level playing field.
You must remember that valuers work both for leaseholders and for landlords. They often come into contact with the same valuers but often their roles are reversed. They are very willing to compromise and if you want a compromise result rather than the best result then go down this route.
The leaseholder's S42 offer has to be reasonable, the landlord's S45 counter offer can be any made up figure.
What you must remember is that the very last thing any freeholder want is to give you a Statutory Lease extension.
Start off by showing you are serious and apply, after the 2 month waiting period after getting their s45 counter notice, to the FTT for a tribunal decision. This will trigger further non-statutory offers. How far you want to push depends on how good you case is. A cautionary word with non-statutory lease extensions get your solicitor to check no extra detrimental clauses are inserted.
BP Surrey
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Sign Up17:18 PM, 31st March 2018, About 7 years ago
I have one more suggestion for Marcus to consider which might help. Get your solicitor to write to the London Major Sadiq Khan and the Secretary of State for Housing Sajid Javid. In that letter explain you are attempting to overcome the problem of your ground rent doubling every ten years and as you know they have grave concerns facing many leaseholders with such leases, it is your intention to circulate all documents in the transaction to them to enable them to get a better understanding of the problem in a real live situation.
It might be a good idea for those two people to appear on the circulation list in all communications to the freeholders and/or their legal team.
Dennis Forrest
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Sign Up18:17 PM, 31st March 2018, About 7 years ago
Your solicitor will be wasting his time writing to Sajid Javid. I wrote to him myself nearly 12 months ago, before I applied for my lease extension, telling him of my own 10 year doubling ground rent and that an estimated 100,000 people are being affected by these leases. I did not get a reply or even an acknowledgement and I sent my communication both my email and by post. I fear that warm words are all we will get from this government to help those with 10 year doubling ground rents.
Ian Cognito
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Sign Up19:03 PM, 31st March 2018, About 7 years ago
Reply to the comment left by at 31/03/2018 - 18:17
That's a rather defeatist attitude!
In any case, I suggest that Marcus, not his solicitor, should write to explain his plight. The letter maybe better received, if from Joe 'voting' Public rather than a paid-for legal advisor.
Perhaps Marcus should write to his MP and copy Sadiq Khan and Sajid Javid?
Dennis Forrest
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Sign Up20:29 PM, 31st March 2018, About 7 years ago
I wrote to Sajid Javid personally as Joe Public and had no response whatsoever. I did mention to Mr Javid that my case was not unique and up to 100,000 people were in the same position. In my opinion if you want to get out of a 10 year doubling lease you need to do your best to help yourself out of this situation. The problem with the softly, softly approach to this landlord is that he is obviously very clued up. He has already had £14,500 for one lease extension and by cleverly slipping in 'RPI or a factor of 2' he has done his best to make sure he gets at least another £14,500 from any subsequent purchaser to get out of this lease. I have already given my reasons for the best approach with this landlord - I will not repeat myself.
Sash D
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Sign Up23:24 PM, 1st April 2018, About 7 years ago
Are you sure it is doubling of Ground Rent and just linked to RPI.
I have following clause in my lease and thought such clauses are common nowadays
Revised Rent = £250 * Latest Index Figure/Initial Index Figure
OR
the sum of the yearly rent payable immediately before the relevant review date and £250 whatever is greater.
I had been banging head to try to understand the clause and looks like a RPI increase with a minimum of £250 every 10 years. Originally I thought it was a doubling of Rent.
Dennis Forrest
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Sign Up10:24 AM, 2nd April 2018, About 7 years ago
Some freeholders will try and disguise the true terms of the ground rent increases to make them slightly ambiguous but still legally correct or hide the true terms in other clauses. This clause does mean in plain english - 'Every 10 years your ground rent will increase by the rate of RPI over the last 10 year period or by 100% whichever is the greatest.
If you want to study an unscrupulous master of of obfuscation then just Google freeholder Martin Paine and Blythe Court. He sold flats recently with 50 year leases, extended by 99 years so effectively with 149 year leases. The ground rent started at £250 per annum doubling every 10 years. However he had inserted a clause in the lease that was missed by nearly every buyer's solicitor that the £250 p.a. ground rent and the doubling was backdated to 1961 when the flats were first built! So the unfortunate buyers as soon as they moved in were faced with an immediate £8,000 per annum ground rent bill, rising to £4,000,000 at the end of the lease. The properties were of course unsaleable. Martin Paine offered to buy them back at a substantially lower price to try the trick again on someone else? Most freeholders are honest but bad news isn't always made as obvious as it should be.
Sash D
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Sign Up10:29 AM, 2nd April 2018, About 7 years ago
RPI increases are perfectly reasonable anything else should be held to be null and void. Law clearly needs to be changed
Marcus
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Sign Up5:48 AM, 3rd April 2018, About 7 years ago
Reply to the comment left by at 31/03/2018 - 15:36
Apologies for the radio silence, i had not realised there was further comments that had been added, Really appreciate the post and your experience - thank you
This sounds like quite an ordeal.
I was putting together a plan for this, but did not realise how much maybe involved.
To kick things off i was going to contact the freeholder directly and ask if we could agree something (as it sounds like your 1st valuer was fairly useless).
Can you please advise how i should start the process (if you were in my shoes?) From what you say should i do some calculations myself and contact the freeholder directly for an "opening non-statutory offer" then potentially go down your route if its very high or find a good solicitor first?....i wont take this as advice just like to know what would be your initial plan of attack.
Many Thanks.
Marcus
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Sign Up5:54 AM, 3rd April 2018, About 7 years ago
Reply to the comment left by Ian Cognito at 31/03/2018 - 19:03I have emailed Sajid Javid.
From reading various articles online it would seem the government may well do something to amend this law, potentially by end of 2018...... so, patience could be a virtue on this occasion; but i would prefer to be pro-active and get this sorted.