Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Shakeel Ahmad
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Sign Up9:30 AM, 11th July 2013, About 11 years ago
All answers are valid & very informative. Most off plans are new and as such would have a higher ground rent. The ground rent is however stated in the lease. 25% of the rent as ground rent seems unlikely until your rent is low or ground rent & service charges are being collected together and thus making the 25%.
The biggest rip off is the Insurance commission that the Freeholders charge in some cases as high as 40% for insuring a block !!!! There are other kick backs.
Who are your managing agents ?? are they connected to "Consort, Peverel, home & counties " If they are, than, google them and you will develop insomnia. At the last count they had a web of 400 companies.
Mark Alexander - Founder of Property118
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Sign Up9:42 AM, 11th July 2013, About 11 years ago
Reply to the comment left by "shakeel ahmad" at "11/07/2013 - 09:30":
Please see this thread >>> http://www.property118.com/what-property118-is-not/
We are getting into grey areas here. It's fine to discuss strategies but naming companies can open up a can of worms in terms of potential defamation claims.
Annette Stone
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Sign Up10:46 AM, 11th July 2013, About 11 years ago
I absolutely agree with Mark here. If I make make a few points. Firstly, not all freeholders, large or small, are villains. As it happens we manage an estate for the freeholders Gary is talking about and have done so for years without problem. They appreciate that we know what we are doing and they leave us alone to get on with things as long as they get their ground rent. Shakeel is on very dangerous ground as if he reads the financial press he will see that the group he mentions were part of a legal action last year which went very badly for the SFO. As it happens we manage a block for them and although they are very tough if the managing agent is seen to be doing things properly as long as they get their ground rent they are okay. Sure, some of them do take over the top insurance commissions but that is really quite rare now owing to LVT decisions and the more effective Lands Tribunal decisions.
Two further points. Not all lessees are wonderful. On that subject I could write a book. Lastly, not all managing agents know what they are doing. The very large chains have very little follow through on what their junior staff are doing and have a much large turnover of staff than small firms dedicated to block management. Also, when property sales and rentals are down you often find that estate and letting agents open block management departments either within their firms or under a different name to try and improve their income stream. Without wishing to sell the sort of firm I represent - and also acknowledging that there are plenty of people who hate us; especially when they have not paid service charges for years and are facing proceedings - if you have a firm who come recommended by someone you trust and who will provide good solid management at a reasonable and fair price, not an inflated fee for things such as charging for a junior running to the building every five minutes with a clip board to "check" on the condition of the property - you will find that your management agent can deal with the freeholder and that mostly things are okay. It's quite fashionable to bash freeholders and managing agents but if you had seen as many rows within buildings as RTMs can cause and where people have actually sold up because they have got so fed up you will realise that the alternative can be worse.
the last misconception I want to refer to is the fact that LVT is some sort of final refuge for disgruntled lessees to finally achieve their ends. It is not. It is actually an extremely fair forum for setting landlord and tenant disputes and lessees receive no more favourable treatment than freeholders or managing agents. In general the panel at an LVT Hearing are highly accomplished and experienced individuals who can get to the point of an issue in no time.
Could I add one final plea and that is to echo Mark's thoughts. I have never blogged before and have always refused to do so because sites are clearly political or have a particular axe to grind. Mark has brilliantly navigated Property 118 to avoid all of that and it would be such a shame if this were to change.
Roger Hardwick
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Sign Up13:40 PM, 22nd July 2013, About 11 years ago
Hi Peter,
I'm afraid there are no simple solutions.
On the face of it, you agreed to terms of the lease when you purchased the property; and you are required to pay the ground rent reserved under it.
Remember, it is only variable service charges that must be "reasonable" within the meaning of s.19 of the Landlord and Tenant Act 1985. Fixed service charges are not subject to that requirement. Generally speaking, if you sign up to a fixed cost, you must pay it.
You are not entirely without recourse, however:
(i) You have a statutory right to acquire a new lease of your flat, with a term of 90 years plus the remaining term of your existing lease (so, a 90 year extension), and with a ground rent of a peppercorn.
The catch is that you will have to pay a premium for this; and part of the premium involves compensating the landlord for the loss of ground rent.
If you want to see how much a lease extension is likely to cost you, there are several lease extension calculators available (I don't think I am allowed to link to my own ... yet).
For a more accurate calculation, I would recommend appointing a surveyor, who specialises in leasehold enfranchisement/lease extension valuations. The Association of Leasehold Enfranchisement Practitioners website has a good search facility.
(ii) You may the right, together with at least 50% of the other leaseholders in the block, to acquire the freehold of the block; and grant yourselves new 999 year leases, at peppercorn rent, and whatever other terms you consider to be appropriate.
Again, you will have to pay a price for the freehold.
(iii) If you are feeling brave, you could always try challenging the rent on the grounds that it is an unfair term within the meaning of the Unfair Terms in Consumer Contracts Regulations 1999. Terms which are unfair within the meaning of reg.5 are not binding on the consumer (reg.8).
We know that the 1999 Regulations apply to tenancy agreements, and this would include leases (R (Khatum) v LB Newham [2004] EWCA Civ 55; Rochdale BC v Dixon [2011] EWCA Civ 1173; Peabody Trust v Reeve [2008] EWHC 1432 (Ch)).
The European Court of Justice also recently reminded us of this fact, in Brusse and another v Jahani BV C488-11; a case concerning Directive 93/13/EEC, which gave rise the 1999 Regulations.
That being said, I think the rent would have to be particularly onerous to be caught by the 1999 Regulations (e.g. doubling every ten years, from £200, for a 999 year term; or increasing after 20 years to 1% of the property value on a £800k house, both of which are real cases I have come across). Although high, I am not sure your rent would satisfy that threshold.
(iv) Arguably, you solicitor should have brought your attention the level of rent, especially given that you were purchasing as an investor. You may want to bring this up with him (or her).
On the poor management, you have a range of rights available to you, which you may wish to explore:
(i) You can challenge the reasonableness of management fees at the First tier Tribunal (Property Chamber), formerly the LVT. Management fees are a "service charge" within the meaning of s.18 of the Landlord and Tenant Act 1985, and must be recoverable under the lease and "reasonably incurred" (s.19 of the 1985 Act).
(ii) You may be able to acquire the landlord's management functions, together with other leaseholders in the block, by exercising the right to manage, provided certain conditions can be satisfied (mostly relating to the building).
(iii) If RTM is not available, you could consider an application to the FtT(PC) to appoint a manager. This is a fault based process and you would have to prove bad management.
I would echo of the advice given above, however: none of these are ideal solutions. The FtT(PC) is very much a last resort; and the right to manage can be successful, in certain cases, but it really depends on a multitude of factors.
Tiko Taylor
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Sign Up23:30 PM, 9th April 2014, About 11 years ago
Reply to the comment left by "Annette Stone" at "08/07/2013 - 16:56":
Hi Annette,
I have a similar issue. We are buying a flat in a new development. The leasehold is 999 years but reading the contract it specifies that the ground rent is GBP400 per year for the first 10 years and then it doubles every ten years until the 50th anniversary.
We are a bit concerned as it seems too high even though is a long lease. Every where we read everyone talks about GBP300 pounds to be reasonable and as you say a increase to double every 25 years more acceptable.
We have to exchange contracts within the next 2 days and we are not sure if this is a deal breaker. Already asked our solicitors and they affirmed this to be normal and said there is nothing they can do about it.
What would be your advise. Comments from similar experiences are welcome.
Thanks
Sagarika Sahu
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Sign Up8:38 AM, 10th April 2014, About 11 years ago
I don't think such laws are applicable in rents. Its better to consult a law adviser.
Ian Narbeth
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Sign Up9:52 AM, 10th April 2014, About 11 years ago
Tiko
Rent doubling every 10 years will rapidly escalate rapidly. Over the past 30 years the Retail Prices Index has gone up less than 200%, i.e prices have not quite tripled. With your proposed lease the rent would have gone from £400 to £3200 pa, an eight fold increase. Project forward another 20 years and it is 9x increase (or less) in prices but the rent will inexorably rise to £12,800pa. (It is not clear from your post whether your rent doubles on the 50th anniversary or if the last doubling is on the 40th when the rent will become £6400 pa).
Either way I strongly recommend against such a bad deal. The flat will become harder to sell and may decline in value.
Even with rent doubling every 25 years it is likely to outpace inflation.
Annette Stone
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Sign Up10:51 AM, 10th April 2014, About 11 years ago
I have been buying flats for 25 years and I would never sign up to this. In NO circumstances would I agree to a doubling of ground rent every 10 years and I suggest that if the freeholders will not agree to ground rent reviews at no less than 25 year intervals you buy something else. A flat with ground rent like this will always be very difficult to sell on and the ground rent has clearly been set to increase the freehold values. I also buy freeholds and would not buy anything with such ground rent terms as I think they lead to problems
Mark Alexander - Founder of Property118
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Sign Up10:56 AM, 10th April 2014, About 11 years ago
Reply to the comment left by "Roger Hardwick" at "22/07/2013 - 13:40":
Hi Roger
Of course you can link to your lease extension calculator - your firm are sponsors of Property118 🙂
See http://www.brethertons.co.uk/leasehold-extension-calculator/?utm_source=Property118&utm_medium=Textlink&utm_campaign=Article
.
Mark Alexander - Founder of Property118
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Sign Up10:59 AM, 10th April 2014, About 11 years ago
Reply to the comment left by "Tiko Taylor" at "09/04/2014 - 23:30":
Tiko
I think the advice you are being given here is quite conclusive, just check out the member profiles of the people offering this advice too.
Good luck whatever you decide.
.