Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Cider Drinker
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Sign Up8:53 AM, 25th June 2024, About 6 months ago
I recently met a couple who lived separately in large 4-bedroom houses. One of them worked for Shelter.
Keith Wellburn
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Sign Up10:00 AM, 25th June 2024, About 6 months ago
How old is this boiler? In virtually all cases, replacement gas boilers fitted for the best part of twenty years have been condensing types usually around 95% plus efficient. Gone are the days with 60% efficient models.
There is nothing green about scrapping a serviceable gas boiler and there is no great saving on running costs whilst electricity is three times the cost of gas - that virtually wipes out the so called higher efficiency.
Even the green credentials for a mass switch to electricity don’t stack up unless there is a back up of gas fired generation (rather defeating the object of scrapping a gas boiler) - haven’t the Green Party noticed it’s coldest in the depths of winter after sunset and in high pressure conditions when wind generation is much reduced.
Don’t let a ridiculous cost, serious potential for power cuts if there isn’t enough generation to meet this huge increase in demand, problems with getting enough skilled labour and the opportunity cost of doing other things such as actually building enough homes get in the way of the grandstanding.
Decent landlord
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Sign Up10:24 AM, 25th June 2024, About 6 months ago
I have quotes in my inbox to upgrade all my properties to EPC grade B. Phew, glad that's all sorted then
Pete England - PaTMa Property Management
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Sign Up10:24 AM, 25th June 2024, About 6 months ago
The financial argument of installing a heat pump within retrofit build does stack up. My heatpump is more expensive to run than a gas boiler (if I had gas) and our property is rated at EPC B, although it’s currently a EPC A as we have installed 12kwp solar system since moving in. Without Solar PV on the roof it would cost us £3125 to heat a 3 bedroom house. We use over 1000kw in Nov, Dec, Jan and Feb alone when the temperature is below 4degrees so the heat extracted from the air is zero and the internal immersion kicks in to heat the underfloor. Heatpumps are in the early stages of development and it’s important to get the refrigerant right before claims can be made on achieving a sop of 3:1 or 4:1. Costs for servicing a heatpump are double that of a gas boiler. The Green Party really need to do there sums before they can be a credible voice in this country.
robert fisher
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Sign Up11:08 AM, 25th June 2024, About 6 months ago
As usual , soundbites and un researched pipe dreams, The reality is that when a tenants gas boiler breaks down, your plumber calls with the bad news that its unrepairable or uneconomic to repair . Your options are instruct the plumber to put in a new gas boiler leaving the tenant with a small disruption whilst works are done or opt to have a heat pump installed which in reality means waiting for a survey to establish viability and insulation levels . My son paid Octopus for this survey, he waited 3 months for an appointment then was told the wait time for installation was another 5 months or so , bit vague nothing set in stone. You cannot leave a tenant without heating / hot water for such a long period of time.
Beaver
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Sign Up11:27 AM, 25th June 2024, About 6 months ago
Reply to the comment left by Keith Wellburn at 25/06/2024 - 10:00
I agree. I had to upgrade the gas boiler in my own home during lockdown. The new gas boiler that replaced the old gas condensing boiler is way more efficient and cheaper. The difference in performance is noticeable. I am really sympathetic to the idea that we move in the direction of renewables but the truth is that if I wanted to install a ground source heat pump and everything else that I would need to make that work then the investment would be at least 10x the cost of replacing the new, more energy efficient gas boiler.
So where are the Green Party's tax policies making it more tax efficient for either owner occupiers or landlords to invest in renewables? Or are they just landlord-bashing to garner votes?
Beaver
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Sign Up12:44 PM, 25th June 2024, About 6 months ago
Reply to the comment left by Pete England - PaTMa Property Management at 25/06/2024 - 10:24
You said: "The financial argument of installing a heat pump within retrofit build does stack up. "
I think if I understand your post correctly you mean that it costs much more to run a ground source heat pump than a condensing gas boiler.
I am genuinely interested in this but whenever I look at the figures cost of replacing old gas boiler is £2.5-£3.5K. Cost of boreholes for ground source is around £5K per hole and you might need 2-3 of them. Cost of the equipment is about£3-4K so typically at least as much as the gas boiler if not more. In addition the power output of the ground source pump is much lower so you may need underfloor heating, new rads or both. You may need more insulation and after all that you still have the cost of fitting and making good on top of everything. In addition there are reports that the cost of ground source pumps deteriorates over time and as you've said, air source doesn't perform well in the winter. You probably also need a lot of photovoltaic panels.
So given the scale of all this investment it's not that you can't do it technically; the problem is that the numbers don't stack up.
So where are the Green Party policies allowing you to write this off against your personal tax bill if it's your main home? Where are the Green Party policies allowing you to write this off against rents if it's your business, or against your investment property? Where are the Green Party policies saying that charging no VAT on new build but charging VAT on retrofitting causes a lot of unnecessary destruction and emissions?
I can't see them on the Green Party website. Did I miss something?
Pete England - PaTMa Property Management
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Sign Up15:22 PM, 25th June 2024, About 6 months ago
Reply to the comment left by Beaver at 25/06/2024 - 12:44
Beaver, I have a ASHP not a ground source. Most people don’t have the space for a ground source heat pump and drilling or digging is far too expensive, probably 25k . There is a grant of £7500 available for a new installation of a heat pump, so you can compare with a new gas boiler. Octopus Energy are installing for £8500 and yes you may have replace your radiators and pipework so will be disruptive and need to add additional cost.
HMRC currently allow for replacement costs to be expensed and I’m not sure if install in zero rated. Solar PV and batteries are zero rated.
I wouldn’t install a heat pump on any of my BTL’s without more government incentives. I have cavity wall insulation in most along with 300mm of loft. The EPC rules have to change as I don’t think a heat pump adds much in the way of points at the moment but this will change in future for sure. Electrification of heating our stock will come eventually , new build is a must do now, but retrofitting to our existing houses will be both painful and expensive and probably not in my lifetime.
I would rather fit a battery so tenants can charge on cheap nighttime energy rate and use during day.
Beaver
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Sign Up15:29 PM, 25th June 2024, About 6 months ago
Reply to the comment left by Pete England - PaTMa Property Management at 25/06/2024 - 15:22
Interesting thank you. I understand that ASHP won't necessarily work that well in very cold weather...it's basic physics. Maybe less of an impact if you've got PVs to power it but of course you still have to pay for the PVs along with all the rest of the cost.
A neighbour of mine has an EPC that says he could improve his EPC if he fitted a MicroCHP system that generates his electricity off his gas and recovers the waste heat. I do wonder whether that makes more sense than an ASHP.
I've seen widely varying reports of the cost and performance of ground source and one of the difficulties is getting reliable information. If you have to dig up your garden you need a very big garden and I would assume that would cost tens of thousands. The last costs I saw for drilling were about £5K per bore hole but it seemed that you might need 2-3 holes.
Pete England - PaTMa Property Management
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Sign Up22:29 PM, 25th June 2024, About 6 months ago
Reply to the comment left by Beaver at 25/06/2024 - 15:29
Beaver I understand the Microchp boiler would cost more than a normal gas boiler but has potential to generate some power. I haven’t heard of anyone buying or testing the system, but you can apply for a seg export payment. I thought flow energy went bust a couple of years back, I sure they were putting a reasonable boiler package together. Do you know of a company that is producing a microchip for the domestic uk market? How much does the boiler cost, it might benefit large houses as boiler I believe needs to be powerful.. worth investigating but at some point any future government will tax Gas in homes if it wants reduce carbon. Not a popular election measure but something to encourage net zero targets.