Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Bristol Landlord
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Sign Up14:07 PM, 11th May 2020, About 5 years ago
Reply to the comment left by Steven at 11/05/2020 - 13:08I agree, it’s obvious the government have deliberately targeted smaller landlords to push us out of the business. Is it envy? Could be, but I think it’s also a matter of governmental arrogance and an urge to control, to control anything and anyone who is operating slightly outside of the system, to kill anything independent, just look up IR35 for example. The government hates any of its lesser “subjects” to operate independently. Everyone must be in the system, their system. This attitude of course does not apply to the multi millionaires, ie the Bransons of the country, and the various large international corporations, the government attitude is then of servility, wonder and awe and abject deference and they doff their caps and the multi millionaire or large corporation is then showered with gifts such as tax breaks, favourable government contracts and changing any laws to suit which may increase them making even larger profits, which is what I think is currently happening to us here in the PRS.
There is also an attitude of they can do anything they want and **** anyone who doesn’t like it.
It’s my strong belief that Brexit is involved as it’s all part of the same government mind set, “we don’t want the EU interfering with our sponsors profits”
You can read something which touches on this, it’s about Covid19 but it demonstrates the attitude;
https://www.globalresearch.ca/stench-corruption-stronger/5712235
The question is what do we do about it?
I think taking the government head on won’t work unless all landlords are united on a plan of what to do. Either we accept the new rules and try to survive or we bale out and invest our money elsewhere. Anyone got any other ideas?
Clint
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Sign Up14:29 PM, 11th May 2020, About 5 years ago
A great deal of rental problems would be solved by having rental benefit paid directly to landlords
Paul Shears
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Sign Up14:30 PM, 11th May 2020, About 5 years ago
Reply to the comment left by Bristol Landlord at 11/05/2020 - 14:07
Agreed.
john mcghee
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Sign Up15:28 PM, 11th May 2020, About 5 years ago
In agreement with Clint, many tenants think it is free money when they receive rent benefits. As soon as it was done it pushed landlords to the back of the queue. Even now when we give councils details of arrears we are the bad guys.
Something must give !!!
Direct payment is what we should use to get the ship a bit more balanced,
John
Chris @ Possession Friend
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Sign Up15:51 PM, 11th May 2020, About 5 years ago
Reply to the comment left by john mcghee at 11/05/2020 - 15:28We simply refuse to Let to Benefit tenants without a change in the U.C. policy, AND a Guarantor ( whether that be the LA or Shelter ) - No Guarantor, then another family the Council can pay Twice as much to accommodate as if PRS rented the property to them.
Paul Shears
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Sign Up16:02 PM, 11th May 2020, About 5 years ago
I started nine years ago. I do not want this state aggro in my life.
I had a policy that I would never take a tenant on state benefits at all.
I had just one tenant who needed a guarantor and I used her father.
I did this because the other tenants told me that they really wanted her on board in the house share.
She was absolutely the worst tenant that I have ever had and started her disruptive behaviour from the day she moved in.
At one point I seriously considered evicting all of the tenants who shared the same joint contract and taking the financial hit.
Eventually she felt outside of her comfort zone with the other tenants and left of her own accord.
Lesson learnt. No more benefit tenants for me. I rather have a void. I have never had a void or a missed payment since I started although I did have to chase up the same idiot tenant on a monthly basis.
Clint
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Sign Up16:24 PM, 11th May 2020, About 5 years ago
Reply to the comment left by john mcghee at 11/05/2020 - 15:28
I have never had problems with councils not making direct payments to me as, this was the condition of my tenancy and rents had to be paid directly to me from the start of the tenancy. There is a regulation which the council should adhere to if, it is a condition of your tenancy, that any rental benefit must be paid to the landlord, otherwise the tenant could be evicted.
In this respect, I always got a signed letter of authority from the tenant to act on the tenant’s behalf and in the following was included in the letter:
“Please further note that it is a condition of my tenancy that any housing benefit that I am entitled to, is paid directly to my Landlord and if the housing benefit is paid directly to me I may be evicted as detailed in the Tenancy Agreement. I request that the council assists me to secure and retain my tenancy in this respect.
For your reference, The Housing Benefit (Amendment) Regulations 2010 includes a regulation where Housing Benefit may be paid directly to the landlord. This additional clause (iv) that has been added to Regulation 96(3A)(b) is detailed below:
(iv) the relevant authority considers that it will assist the claimant in securing or retaining a tenancy”
It is with UC where this clause is ignored even though, UC's guidelines state that a payment could be considered to be paid to the landlord if the tenant may be evicted. UC is just one big nightmare. Avoid tenants on these benefits as it is geared to continuously lose money.
Robert M
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Sign Up17:59 PM, 11th May 2020, About 5 years ago
If tenants can get away without paying their rent, and landlords are prevented from evicting them, then a safer way of letting a property would be to lease it to a council or housing association, and let them take the risk of letting to tenants.
(Disclosure. I run a housing association that leases properties from private landlords).
Chris @ Possession Friend
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Sign Up18:08 PM, 11th May 2020, About 5 years ago
The Arkin v Marshall Court of Appeal backed the Govt Practice Direction 51Z ( confirming the legality of suspending Possession proceeding ( disappointingly. )
Court of Appeal - judiciary are Not fit for purpose !
I've Tweeted the full judgement @possession_uk
Steven
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Sign Up14:24 PM, 12th May 2020, About 5 years ago
Reply to the comment left by Bristol Landlord at 11/05/2020 - 14:07
You're right, Bristol Landlord, what do we do? Thank you for your insights (and the time you've taken to set them out). These 3 pages of comments from you and everyone who's contributed here should be cut and pasted to every (small) landlord and would be landlord in the country with "What do we do?" As it is, I'm (currently) doing both your options, but not because I want to. [Readers, please switch off now if you don't want to read Mr Angry from Purley, for those that remember Steve Wright in the Afternoon on Radio 1. For those happy to put up with me having a rant on the psychiatrist's couch, please read on...). The real kicker for me was the 2015 Budget and s24. I'd just voted Tory, sweated cobs while the results came in and then celebrated. The Osborne... that was a jackboot to the crown jewels. By then I'd been a landlord for 21 years and looking forward to another 20 years as a landlord and looking after myself and my family under my own steam. But Osborne stuck a stick dynamite under that. Forgive my French, and I am a Tory voter (not because I actually want to vote Tory - I last did that for Thatcher - but because they are the least worst of a bunch of self important idiots and I feel I have to vote for someone) but what a cynical, slimy bunch. One contributor earlier said "System" - too right, but for me I take as a personal "what, you don't trust me to get this right after I have voluntarily taken on £millions in potentially bankruptcy making risk debt in a brave attempt to make and secure my own future. You don't think I WANT to make this work?!?" That seismic slimy moment stopped my life plan dead in its tracks and brought forward by at least 1-2 decades a carefully planned sell one property a year decumulation (to remove the debt leverage) so I could live out my dotage watching England lose the Ashes and failing to qualify for the World Cup time after time happy in the knowledge I was at least debt free. So I reluctantly started to sell in 2015. Ah but No! Even unwantedly having to accelerate my decumulation phase by 10 - 20 years, that was itself also to be screwed up - because Cameron decided he needed to have laid at the Altar Of Cameron the neutering once and for all of the Tory ESG so that He, (like all politicians tbh), could say that He, and only He, brought this about and that if it hadn't been for Him, the Tory party would for ever more be afflicted by the ESG and so He decided it shall be done. Only it wasn't. Pride (hubris) comes before a fall. For me the Referendum, and the horlicks the Tory party made of it for the next 3.5 years, put my sales on hold. No sales for the next 3.5 years, 2016 to 2019 for the s24 cobblers to catch up on me. Ah, but at last Bozza wins (well Brexit wins actually, it's just that Boris was holding the sign, or rather Dominic Cummings had Boris hold the sign. And Bozza had Corbyn as an opponent, which secured the Remain vote for Boris as the least worst ticket). Ok some light at the end of the tunnel - I'll start selling in 2020. Ah, but No! Wuhan decides it's more s24 hell... When the geniuses at Oxford or GlaxoSmithKline find a vaccine, then I'll start re-selling (I hope...). Thanks Osborne for ruining this man's dreams, and all the hard work and sleepless nights that are the foundation of such dreams. So, to answer your very valid question Bristol Landlord, for this Landlord its: (1) sell CGT loss making, or non-CGT, property first, but even then my fixed rate loans will dictate timing here too... Then (2) persuade The Wife the Isle of Man isn't all that bad, or Portugal is sunny this time of year and, if she agrees, it's off we go for 5 years plus. After s24, licking the a*se of Corporate Build to Rent, Referendum, Brexit, I'm blowed if the Tories think they are going to get my CGT too... Except, as in all marriages, if my Wife says they will, well they will, the slimy sods (sorry guys but that's marriage isn't it...?) But if Wifie says No, then it's hello Douglas or hello Calamari, or maybe both; either way, if I can help it, it won't be here, sadly, as it's really the only place I want to be... Sorry, I'm British through and through and will always want England to win everything, but a couple of Tory twats have ruined things and after 26 years of hard slog, risk taking and making an effort for myself and my family, and not least being the best Landlord I can to hundreds and hundreds of people young and old who have lived in my properties for more than a quarter of a century, the vast majority of whom have never had a bad word to say about me and with whom every one I've tried to have a harmonious relationship (being a Landlord is all about relationship), I'm sad to say but this disillusioned landlord is getting out - fully out. Thanks readers for reading if you get this far. Good luck in all you do and I please feel free to reply and use me as your psychiatrist as you see fit if some of my disillusionment resonates with some of you too.