Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Monty Bodkin
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Sign Up21:28 PM, 11th October 2022, About 2 years ago
Reply to the comment left by Seething Landlord at 11/10/2022 - 21:03
i.e. dealing with anti-social behaviour.
"It is however catered for by S8 ground 14 which I agree is difficult to sustain without strong evidence but that is more of a reason to strengthen the S8 grounds than to retain S21."
Anti-social grounds are totally inadequate.
Rent arrears grounds are easily defeated.
But the Lefties want S21 scrapping *before* strengthening the grounds
-'Cos they know it can't be done.
Seething Landlord
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Sign Up21:50 PM, 11th October 2022, About 2 years ago
Reply to the comment left by Monty Bodkin at 11/10/2022 - 21:28
How are rent arrears grounds easily defeated?
Chris @ Possession Friend
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Sign Up22:08 PM, 11th October 2022, About 2 years ago
Reply to the comment left by Seething Landlord at 11/10/2022 - 21:50
... by spurious Disrepair counterclaims. Consider yourself fortunate not to know this, first-hand as many landlords have discovered.
Its a hugely cost-intensive process for landlords, funded by legal Aid for tenants ( aka Tax-payer, aka landlords )
Even if Tenant looses their disrepair claim, it adds several months or a year or more in some cases, often with no rent being paid and a massive accumulating legal expense and loss of rent for a landlord.
A Disrepair claim by a tenant could easily cost a landlord £20 k +
Mick Roberts
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Sign Up6:52 AM, 12th October 2022, About 2 years ago
Reply to the comment left by Alexandra at 11/10/2022 - 18:01
Exactly Alexandra,
Next to my rent rent arrears, we've all had people that are just torturing us, totally unreasonable, awful horrible people. Why should we have to do business with them if we don't want to? It's our house, we've allowed them to live there. And many of mine have stopped there over 20 years if we all get along well. But an awful horrible vile person that puts us down every week, we shun't have to put up with that. There is no evidence, only our word. We shun't have to put up with this wearing us down, take away Section 21 & What do we just have to accept it? Many if us will choose to pack up for this too, not being allowed to get someone out OUR HOUSE. May seem cruel, but we human too-Which Govt & Councils fail to recognise.
Alexandra
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Sign Up9:46 AM, 12th October 2022, About 2 years ago
Reply to the comment left by Seething Landlord at 11/10/2022 - 21:03
Hi Seething Landlord - thanks for the clarification and reply.
I have only been a Landlord since early 2000s so was not involved in the industry when 1988/89 legislative changes were introduced. Can you tell me why you say that S21 was never intended to tackle rent arrears. I can see that prior to 1988/9 (as part of Rent Act 1977) rent arrears was discretionary rather than mandatory grounds for eviction (which tbh I find quite frightening) and they were only made mandatory as part of S8 during the 1988/9 legislation changes if I have my facts right.
Is the fact rent arrears evictions were made mandatory as part of S8 your reason for saying that S21 was not intended to tackle rent arrears or was it something specific that was said or done when S21 was introduced?
From a personal basis S21 serves as a safety net for me in that I know if push comes to shove I can repossess a hugely valuable asset should I need to and the power to control this does not lie in the hands of some arbitrary judge. I have used it only when absolutely necessary. In my local town I have seen a lot of ex rentals come up for sale as soon as S21 abolishment was announced - particularly HMOs which I have never seen for sale in 20 years. I suspect many Landlords will not risk being part of the PRS without the safety net of S21 regardless of any beefing up of S8 because the power to decide lies in the hands of the not fit for purpose Court system and tbh I do not trust them.
Reluctant Landlord
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Sign Up10:14 AM, 12th October 2022, About 2 years ago
Reply to the comment left by Chris @ Possession Friend at 11/10/2022 - 22:08
...which is why S21 is a better way of trying to counteract this situation. The irony is that I for one would happily take a tenant to task for rent arrears with a S8 IF I knew the process was going to be quick.
The fact that the tenant will inevitably claim disrepair (as a way of elongating the process further to avoid eviction) is in itself unjust if the LL can prove at the immediate point of this 'defence' this is untrue. Unfortunately as most benefit tenants claim Legal Aid, again when the S8 process is started they are pushed to make a claim for disrepair by the solicitors who represent them - again to beef up the claim by whatever means possible and add more costs. These ambulance chasing LA firms go all out to try and prove the LL is rogue at every opportunity.
Been there done that. Was in a personal battle with such a firm for YEARS. Started in 2018 and got through 4 judges. Each one was a circuit judge who just kept kicking the can down the road as none were experienced enough to want to make a decisive call. 'Disrepair' was actually all due to tenant damage. She has removed the fitted carpets after her pets shredded them then lust let them urinate all over the exposed floorboards.
The kids drew all over the doors, kicked in the doors and removed the door handles, smoke alarms etc but apparently all this was my fault! She even 'fitted' an internal door in the hallway that was not safety glass and removed the flooring to do this. A total botch job. There was so much furniture and belongings in one room she broke the floorboards due to the weight but again apparently that was my fault too. I even shouted at the judge at one point that even if I wanted to repair the floorboards I coudn't even get into the room to do it as she refused to move anything out!
Eventually the last time we got to court I got to cross examine the tenant myself. She cracked on the stand and basically admitted that she had been told to claimed disrepair as a way of holding up the eviction and possibly getting some money by her LA solicitor! The judge ordered the case adjourned and myself and the defence barrister (yes they decided to ask a barrister to step in - just to up the costs even more!) to come to an agreement. Went outside of court and I gave the barrister a piece of my mind and sent him packing to take advice from her client (what a joke)! 30 seconds before we were due back in court the barrister came up and said they would settle if I repealed the request for the S8 if they agreed that the tenant caused the £20k of damages. The same day I issued S21 was issued. Was not contested (as LA solicitor dropped the tenant like a hot potato as now there was no money in it for them defending her ( S21 doe not ask for grounds for eviction).
The result - tenant out and money order for personal claim for damages and rent arrears in progress...
Downside? Total waste of public money to defend something indefenceble
Now its always a S21 for me!
Chris @ Possession Friend
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Sign Up10:34 AM, 12th October 2022, About 2 years ago
Reply to the comment left by Alexandra at 12/10/2022 - 09:46@Alexandra, some people posting on sites claiming to be ' landlords ' are Not. ( and I'm not referring to you ) br />
They are imposters trying to stir up debate to lead towards their cause.
This can be seen in some of their ' mild ' leanings toward tenant sympathy.
Especially if you notice a string of posts from a particular individual ( to keep their subterfuge.) - these faux posters don't openly criticise Landlords, or vehemently defend tenants.
They pose the debate in no-mans land, with intention of weakening the landlords point of view.
Harpal Saini
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Sign Up11:09 AM, 12th October 2022, About 2 years ago
Hi, I am a landlord and I have had a tenant since 2019 Nov.
From the very first month never paid rent on time. Even after that whenever she wants to pay she pays. Sometimes Little money after 2 months. Section 21 was served nothing happened. Now again section 21 and section 8 are served by the solicitors.
I am struggling with my family, the rules are made for tenants but all tenants are not the same, they take advantage of government policies.
And all the landlords are not the same, they struggle as well.
After she was given section 8, she texted me on my mobile,
"do whatever, I won't move"
It is such a long procedure, it's a headache.
Seething Landlord
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Sign Up11:16 AM, 12th October 2022, About 2 years ago
Reply to the comment left by Alexandra at 12/10/2022 - 09:46
You have correctly identified my reasoning, the fact that a mandatory ground for possession based on rent arrears at the prescribed level coupled with a discretionary ground for persistent late payment were included in S8 of the 1988 Act indicates that this was what was considered necessary and reasonable at the time.
If S21 was intended to give landlords unrestricted ability to regain possession, what was the point of having the very detailed grounds for possession contained in S8 when landlords could simply circumvent them by using S21 instead?
In practical terms it is understandable that landlords have chosen to use S21 in preference to S8 but it is arguable that in doing so they have strengthened the case for its repeal.
Alexandra
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Sign Up11:17 AM, 12th October 2022, About 2 years ago
Reply to the comment left by Chris @ Possession Friend at 12/10/2022 - 10:34
Hi Chris - thank you for the comment - I am aware of the possibility and therefore ALWAYS post with this in mind but appreciate what you are saying - rgds 🙂