Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Luke P
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Sign Up14:52 PM, 2nd July 2018, About 7 years ago
Reply to the comment left by Jack Craven at 02/07/2018 - 14:41
I could understand if the Govt/local authorities had masses of money to buy up the property, effectively regaining stock they sold off…but they don’t.
Even if a flood of properties brings prices down, it’ll be those living with parents/new divorcees that buy these not the current tenants…and where do they go?
The numbers of those that are not currently OOs and need Housing is far greater than the number of people currently (visibly) renting. There’s no account taken of these ‘parents’ bedroom dwellers’!
Laura Delow
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Sign Up14:52 PM, 2nd July 2018, About 7 years ago
Drafted email to my MP that I cribbed from everyone else's posts (I don't believe in reinventing the wheel). If you wish to edit to send to your own MP, please edit out my personal bits & may be add in your own experiences:-
Dear Dame Eleanor Laing
The Government released to the BBC & other selected journalists that it intends to hold a Consultation due to start this week & run until 26th August during which it will consider making the shortest term tenancy in England 3 years with a 6 month break clause for tenants.
By the Government's very own figures the average tenancy length is already over 4 years & only last October at the Conservative Party conference; Sajid Javid announced plans for a consultation on how to "encourage" longer tenancies yet it now appears a much more rigid system will be "forced" upon landlords that is reminiscent of the regulated model the current system replaced.
John Healey; Shadow Housing Secretary also said: "any fresh help for renters is welcome but is meaningless if landlords can still force tenants out by hiking up the rent".
Polly Neate of Shelter also waded in saying; "This is an important step forward as losing a tenancy is the main driver of homelessness ........if the government really wants to stand up & provide stability for renters, they can & should go beyond 3 years to provide real protection from eviction and the huge upheaval of having to move home, jobs, schools".
Added to this the threat of Labour's Private Rented Sector plans to include controls on rents & an end to no fault evictions i.e. Section 21
The reality is most landlords do not want a good tenant to leave and more often than not allow tenants to stay as long as they like, often paying below market rent.
Out of my 15 properties, I have only ever evicted 3 tenants since 1999; all 3 of which I sought possession through the Courts due to:-
i) rent arrears on 2 tenancies & the tenant's refusal to discuss a repayment plan, then absconding having intentionally caused damage to the properties (including defecation & hammers to walls)
ii) another tenant disagreed with a £5 pm rent increase after being £100 pm below market rent and on the same rent for 3 years who then threatened to cause damage if I went ahead with the increase
Besides the above 3 examples, all of my tenants have been with me for many years ranging from my two longest of 10 & 13 years with the remaining 13 tenancies averaging 6 years & all bar 2 paying below market rent.
However due to the constant headache caused by changes in e.g. mortgage interest relief & increased costs being forced upon landlords through selective licencing fees, anticipated loss of tenant referencing fees....to name but very few as the list is endless, and threatened to only get much worse, I have had to:-
i) increase rents starting last year having told my tenants I will do this piecemeal year on year with the ultimate goal of them still being 7.5% below market rent (they were between 29-32% below market rent for years, reduced last year to 17-24% having increased rents but still within their budgets, with a further reduction to 13-18.5% below market rent planned for later this year, and so on each year until they are no more than 7.5% below market rent at which point I will maintain this until they leave when I will sell unless circumstances force my hand earlier). I might add that having explained the background to my reasoning to my tenants, they fully understood & accepted this and still want to stay on.
ii) set in motion selling / downsizing my portfolio year on year for which I have created a "sell program" 1st; those that no longer yield a decent return or are unlikely to over the next few years are to go first then 2nd; sell as & when a tenant moves on and 3rd. simultaneously extend any with short leases ready for selling (2 going through now)
I have always been a highly attentive responsible landlord & looked after my tenants with due care & attention & executed my duties to the letter & beyond that which is expected of me e.g. one tenant is currently struggling as she is working less hours due to the onset of Parkinsons & I am working with her & her 2 adult children to help them get her the right support whilst meanwhile allowing her flexibility in paying her rent & will continue to do so for as long as it takes.
Although the above example is one I am only too happy to deal with, I am no longer happy to put up with the headaches being caused by imposed ever increasing legislation / regulation / practices / taxation with other additional changes on the horizon that we are being threatened with, plus no doubt yet unknown threats that given time the Government will come up with, on top of which there is the ever increasing cost of running a property in terms of time & money making the effort vs reward no longer a viable option. Yet bad or lazy landlords will continue to find a way round new rules & will always do so no matter what the Government throws at them.
All the Government is doing is forcing out the good landlords ultimately leaving only the bad & lazy landlords who are smart, devious & brave enough to continue finding a way round whatever is thrown at them & make money out of it.
Those who choose to remain as landlords (I'm talking about the good one's - not the bad / lazy ones) will become more choosy about the tenants they take on e.g. no more housing benefit tenants (of which I have 9 out of my 15 London/home counties properties) & those without steady jobs will suffer, as will families as landlords may prefer to rent houses to sharers who tend to stay for shorter periods (these risks were highlighted by the LSE report in 2016).
The vast majority of tenants who pay their rent on time & look after the property stay as long as they like as evidenced by the fact that over 90% of tenancies are ended by tenants not landlords. The current Section 21 system provides a well needed get-out when things go wrong which in turn allows / encourages landlords to be more flexible on the rent they charge.
Good tenants including those on benefits, do not need gimmick laws which smack of a political move aimed at the renter vote rather than a genuine effort to improve how the rented market works for all those involved.
Tenants need more choice, more rented property and until an adequate supply of property is built, tenants need more good landlords who respectfully look after their tenancies & properties (most landlords are like this but are never commended).
Instead of punishing all landlords, why not reward those who deliver? The carrot is always better than the stick.
In Europe rentals tend to be longer term but eviction is easier, thus also encouraging tenants to look after the property & landlords to be flexible on rents.
Added to which nearly all European countries allow deduction of all mortgage interest, have most generous depreciation allowances and most importantly have generous capital tax rules e.g. in Germany sales at the 10 year plus point attract nil CGT.
If only the Government stop cherry picking only the pro-tenant bits from other countries systems & instead also consider the pro-landlord bits which would result in a much more equitable balance between supply & demand than in the UK where we have an under-supply, rising rents, lack of choice with good landlords planning to exit.
Yours most sincerely
Laura Delow
Graham Bowcock
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Sign Up14:52 PM, 2nd July 2018, About 7 years ago
Reply to the comment left by Jack Craven at 02/07/2018 - 14:41
Jack
At the moment demand is very strong in most parts of the country so anyone selling will more than likely be able to sell quite well. It is unlikely that the landlord exodus will lead to a flood of houses, it's more of a drip drip. This means that the local markets are not too badly upset when new properties come onto the market.
It may be tougher for portfolio landlords, for example those with block of flats of a lot of houses in one location, although if these are sold as investments there will no doubt be some interested buyers.
david Brinsden
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Sign Up15:29 PM, 2nd July 2018, About 7 years ago
Reply to the comment left by Marsland2000 at 02/07/2018 - 10:02
As a portfolio landlord with some leveraged properties, this idea is only good in parts. Most of my tenants are long term but 1 property is the exception. it is close to a hospital & always has just 6 month tenancies. It is also the only property that I have had problems evicting tenants due to anti-social behaviour.
Rod
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Sign Up15:39 PM, 2nd July 2018, About 7 years ago
I still feel we should all 'write' direct to those MPs involved, trouble is, I don't know the post code for people that live on other planets! I'm having to deal 'again' where tenants have left the place in filth, fleas, (they had cats), many bin bags full of something very smelly with no forward address to return their worldly goods. All new carpets required again at £650 a go! I've said it before, "you give them a palace, they give you back a ruin" so what's the point and if Labour get in, well I'll say nothing?
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Sign Up18:37 PM, 2nd July 2018, About 7 years ago
Reply to the comment left by Whiteskifreak Surrey at 02/07/2018 - 09:53
It's not a symmetric tenancy - the student can leave after a year; it's just that the landlord can't kick them out (until three have passed)
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Sign Up18:44 PM, 2nd July 2018, About 7 years ago
Reply to the comment left by Simon Williams at 02/07/2018 - 09:56
> Landlords will become ever more choosy about who they take on ... landlords will no longer take the risk
So there will be a magical new supply of high-quality tenants to fill all flats, leaving low-quality tenants out on the street? I don't think that adds up quite literally numerically.
I think that families and house sharers tend to gravitate towards different areas, in general. Do families want to live amongst all the partying students and 20-somethings? No. Do students want to live in boring, lifeless suburbia? No. So I don't think that this adds up either.
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Sign Up18:49 PM, 2nd July 2018, About 7 years ago
Reply to the comment left by Marsland2000 at 02/07/2018 - 10:02
> the unintended consequence of your policies will be a dramatic contraction of the private rented sector
Who will live in those houses? I suspect that someone probably would. Perhaps an owner-occupier who buys into a fallen market where they can afford again. I don't think that this causes any problems for tenants.
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Sign Up19:02 PM, 2nd July 2018, About 7 years ago
Reply to the comment left by Jim at 02/07/2018 - 12:14
You're gonna keep it through Brexit? That's pretty brave.
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Sign Up19:05 PM, 2nd July 2018, About 7 years ago
Reply to the comment left by Paul Shears at 02/07/2018 - 12:25
The tenant can give 6 months notice - it's just the landlord who can't.