Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
DALE ROBERTS
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Sign Up20:59 PM, 8th April 2020, About 5 years ago
Reply to the comment left by SteveH at 06/04/2020 - 22:40
Absolutely. A legal challenge should and must be mounted. The UK government have appropriated private property and removed the right to compensation without due consideration to the rights of private ownership. This is a gross abuse of private property rights.
I'm surprised no solicitor has yet advised landlord action groups that a class action is advisable.
SteveH
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Sign Up21:32 PM, 8th April 2020, About 5 years ago
Reply to the comment left by DALE ROBERTS at 08/04/2020 - 20:59
Well I'm in, but not sure how to go about getting the message out there and then starting the process, hopefully there is someone that has the know how/contacts to get the ball rolling
Sofia
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Sign Up15:34 PM, 9th April 2020, About 5 years ago
Thank you for this.
One of my tenants just called me up on the day the government mentioned "mortgage payment holidays" and literally argued with me about their refusal to pay their rent as I have a "mortgage payment holiday". I tried to explain that this may be available but I have to consider the long term implications of this and if I can afford to pay this is not an option, from my understanding. Also, they both said that they had lost their jobs, one of whom also does Uber driving. I tried to assist my tenants by asking them to apply for Universal Credit and as the chancellor had been making further announcements regarding self-employment and "Furlough scheme" , I kept them informed. They are outright refusing to pay their rent as they don't have any money coming in. I have still to pay the service charges, etc for this property let alone the mortgage. The government has misled tenants and made it seem as if they are helping landlords when instead they are giving some tenants an excuse not to pay their rent and with Section 21 immunity for the next 3 months at least allows them to refuse to pay.
In addition, the Section 24 where we as landlords are not allowed to deduct our finance costs especially mortgage interest from our rental income turnover, making our turnover /profits to be higher than they really are is making it even more difficult in these times by pushing into higher tax brackets (unnecessarily targeting only BTL landlords and not other businesses)! The government has not offered anything to help real life honest landlords in their struggle to deal not only with the coronavirus pandemic, non payment of rents and on top the shocking and unjust Section 24 imposed on landlords finances. In my view, I do not feel the government is addressing the buy to let landlords in these difficult times and the media has seemingly not pointed this out to the government. If anything to help landlords who help the PRS. I think they need to reconsider Section 24 and scrap it or tell HMRC (if in their powers) to allow landlords to deduct their mortgage interest from their turnover!! The NRLA and organisations representing private landlords really need to address these issues now with the government and HMRC, in my opinion.
Paul Shears
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Sign Up16:11 PM, 9th April 2020, About 5 years ago
Reply to the comment left by Sofia at 09/04/2020 - 15:34
It's pretty obvious that if you tenant was so intellectually sharp as to ring you as soon as the mortgage holiday mess raised it's head, they know only too well that they are talking rubbish.
Sally-Anne Evans
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Sign Up21:30 PM, 10th April 2020, About 5 years ago
Holiday Let landlords not only get exemption from 20/21 business rates , they have started to receive the £10k grants direct from Councils automatically. I do not know how business rates compare to domestic rates but I do know that to qualify as a holiday let a property owner does not need to rent it out for the full 365 days to the public and is therefore able to use it as a second home. So owners of second properties can receive £10k grant and qualify for Business Interruption loan too.
Paul Shears
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Sign Up22:36 PM, 10th April 2020, About 5 years ago
Reply to the comment left by dismayed landlord at 04/04/2020 - 19:00
I have a four bed detached house near a major hospital as well.
I contacted the outsourced NHS department responsible for finding accomodation for their staff.
Judging from their eventual reply after a week, it was obvious that they assumed that I was offering the property for free.
They declined my "kind" offer but informed me that they had no accommodation requirements at the moment...........
I have been contacted by a few NHS staff regarding the same property but each of them had their own unique issues such as only wanting two nights a week or misreading my advertisement and thinking that it was in a different city.
Dennis Forrest
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Sign Up10:57 AM, 11th April 2020, About 5 years ago
Reply to the comment left by Sally-Anne Evans at 10/04/2020 - 21:30One of my properties is a holiday let so I can provide useful comment. This property was our holiday home but we got bored with it having owned it for several years. Rather than sell it or rent it out on an AST the location was suitable to try holiday lets. We have just completed our second full tax year for 2019-2020. We had 177 nights occupied which I think is quite good as we close every year in January and February so our place only available just over 300 days each year. HMRC rules state that your property must be available for 210 days each year and actually let for 105 days so we are easily qualifying. It is doubtful we will meet these targets this year but relaxation in these rules will obviously happen. As our own holiday home were were paying around £1200 each year in council tax but as we have been registered for business rates right from the start of letting we pay zero in business rates. We decided to be honest and not let the local council continue to collect our household refuse as because we are now a business this would be wrong. We have a private contract with Biffa and pay about £400 p.a. so we are still about £800 p.a. better off than paying council tax.
I would recommend all small property investors have at least one holiday let for several reasons. It is an alternative source of income - The £10k grant this year will mean I am not out of pocket on this property in this tax year. You can legitimately borrow money for a holiday home and get full tax relief on the interest. Interest rates are higher than BTL rates but you could always take out a mortgage on an existing BTL property and use these funds to buy your holiday let. You will then effectively get full tax relief on the interest payments providing all of the loan is used towards the purchase of the holiday let. N.B. It is the use of the loan not the source of loan which decides its tax treatment. You could for example take out a mortgage on your own home and use this cash to buy your holiday let. There are numerous other advantages like 10% CGT, income counting as earned income. Anyway food for thought while we are all 'Staying at home'.
Chris @ Possession Friend
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Sign Up19:59 PM, 11th April 2020, About 5 years ago
Reply to the comment left by Ian Simpson at 11/04/2020 - 08:04
I think you need highly qualified barrister opinion on the chances of success of a Class Action ( due to the costs )
Mark Smith might like to comment ?
john mcghee
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Sign Up12:37 PM, 12th April 2020, About 5 years ago
Reply to the comment left by Gromit at 01/04/2020 - 14:54
My mortgage provider ALDERMORE are dragging tgeir feet over replying to my request for a mortgage payments holiday. I applied 2 weeks ago as my tenants jumped straight on to the bandwagon to claim rent holiday. I got in touch with Aldermore again yesterday, reply was " we are very busy but have your application, unfortunately you have missed the first month due to your date of application". Cost me over £2500 which l cannot afford. Is anyone else in the same position ? Seems like its always the landlords who have to pay for mortgage companies faults.
I will never recover the £2500, upkeep and repairs will suffer ???
john mcghee
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Sign Up12:45 PM, 12th April 2020, About 5 years ago
I have 14 properties, already l have had 11 tenants not paying rent. They think not paying is their right. Misled by governments again, mortgage companies not reacting quickly enough.
11 properties not paid rent, cost me £5,800, repairs to sort ???
Mortgage companies are not playing fair, Aldermore are main culprits, took them 2 weeks to reply. I am not in arrears with any mortgage payments, may change now. Who will lose out, Landlords.