Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Paul Shears
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Sign Up16:35 PM, 4th April 2020, About 5 years ago
I saw Starmer on the TV today surrounded by a very close crowd of NHS supporters. All looking pleased with themselves and oblivious of the irony of their close proximity........
Jim
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Sign Up17:42 PM, 4th April 2020, About 5 years ago
This is a link for the Martin Lewis Money Saving expert website who have produced a survey in which they are looking for information on the "forgotten sector" of the Governments financial help and support for persons/business due to the Coronavirus pandemic. https://docs.google.com/forms/d/e/1FAIpQLSfNTX1e6FUJNbAO1wlsLs0FSBmSaqVCpgCRIeAX9wBARINBRg/viewform
I think it's an avenue worth pursuing, I have emailed it to the NRLA to ask if they would email the link to all of its landlord members.
Below is my comment in the survey.
We are the forgotten sector: The Landlords Coronavirus cash flow problem.
Residential Landlords urgently need financial assistance from the Government to support them because tenants are not paying their rent due to their finances being affected by the Coronavirus.
A hugely increasing number of tenants are not paying their rent and this is causing financial hardship to landlords many of whom rely on the rental income for their personal income. The landlord has in effect, now become an unauthorized Bank lender to their tenants, when the tenants do not pay we are not allowed to evict them for the next 3 months (which will probably be extended) and we are expected to work with them on a payment plan.
The maximum interest we can charge is 3% over base. This is going to be a HUGE PROBLEM up and down the country, once the tenant gets into debt it will take them many years to get out of debt to the landlord but in the meantime how does the landlord LIVE??
Tenants are mistakenly thinking that as the Landlord can apply for a 3 month mortgage holiday, that this is FREE MONEY! They don't realize that we have to pay it back with interest and so they are thinking "Well I can have a rent payment holiday"
The landlord’s cash flow is being strangled because tenants cannot afford to pay or simply choose not to pay. Where is the financial support for landlords?
dismayed landlord
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Sign Up19:00 PM, 4th April 2020, About 5 years ago
I totally agree with Moody Molls and Jim S. there is little I can add except a bit of irony. I have a 4 bedroom house opposite a major hospital. It requires carpets and interior doors/wardrobes. I cannot complete it to either let it nor sell it. I was going to let it but the latest fiasco regarding non evictions and all this holiday rubbish has already been abused by 3 sets of tenants. I have reduced my lets from 15 to 8 in the last 2 years. Sold 4. Have offers on 3 which I am paying CTAX on rather than re let them. The lock down has slowed these sales even though they are empty - I am not expecting to complete within 3 -6 months if at all. I am of course paying on the one next to the hospital - i'd happily let it cheaper than normal or even do a share for local medics ( I have had 17 operations and total respect for our NHS so I owe them big time) but of course I cannot due to legislation. How did I this come about this empty property? I 'evicted' (it was amicable and talked through) tenants of 19 years (the best tenants I have ever had) s to carry out repairs to meet new legislation (electrics) and to replace the heating system (warm air - parts and a gas safe air heating engineer being like hens teeth). The tenant was an electrician in another country and had no issues with a fuse board. LOL. Its now had d/g, kitchen, bathroom, utility room and redecorated throughout. All done to meet all the new regulations (as I said maybe not to initially rent out but if I did not then making it easier to sell. But I am stuck with it now until this lock down ends. With other tenants not paying this is going to hurt me financially but there is no common sense. As already said - given the government stance on no eviction etc and on top of the last 4 years of continual legislation and media witch hunt I'll sell it now. As the others come empty (or I can secure an eviction - I'll be starting with the 'instant' jump on the band wagon non payers) I'll sell them all. Enough is enough.
Paul Shears
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Sign Up20:02 PM, 4th April 2020, About 5 years ago
How did you contact the nurses? I have made no real progress through the NHS at all. Indeed I have a private “nurse” who has given notice but has, as yet, nowhere to go.
cashcow
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Sign Up16:26 PM, 6th April 2020, About 5 years ago
Sent to my MP today
Dear Catherine,
I am writing to you as a local landlord with a small portfolio currently holding around 30 tenants.
I have been in the business for over 30 years and in spite of all the recent taxation and licensing and regulations that have been imposed on private landlords, I am one of the luckier ones and not yet had to sell up removing tenants from happy homes. Whether or not I survive the impact of the Corona Virus is another matter.
Of my current tenants one third have now been in contact with serious concerns over their imminent ability to pay their rent and three who have already defaulted on their April rent due. They are all without exception the self employed.
This is very distressing for both tenant and landlord and I am doing my absolute best to understand the situation as it is evolving as well as be professional and supportive to my tenants in this time of crisis.
Due to the complicated nature and delay of the government assistance packages quite understandably every tenant that has already defaulted is scrambling to apply to Universal Credit and it appears not fully exploring their other options. No one knows initially how much assistance each option will provide but the furlough system is in the hands of the employers, the SEISS applicants must wait to be invited to apply, so in effect Universal Credit is the only action they can take at the moment with the hopes of starting the journey towards actually receiving funds.
I am left in a position where I am having to avail myself of all my tenants options as well as my own in order to assist them in exploring all avenues in order to deal with their arrears. I find myself trying to understand whether it is legal and correct for a tenant to apply to both Universal Credit and SEISS at the same time? And whether it is legal and correct for a tenant to apply for Universal Credit at the same time as speak to an employer who has let her go regarding the furlough option? And trying to understand if a company (for example a restaurant chain) has any obligation to use the furlough system or engage in discussing the possibility with my tenant? So I am not only trying to understand the Tenants position and Landlords position and the mortgage lender position but companies as well!
The government’s assistance packages are leaving Landlords not only potentially carrying the financial burden in the long term but actually having to “nursemaid” tenants through the crisis. With all due respect this is completely wrong.
I will also be applying to my mortgage lender for a deferment. The government and press describing such deferments as “Holidays” was totally irresponsible and created a lot of texts from tenants asking for rent to be “waived”. When I apply for a deferment my mortgage will inevitably ultimately cost me more and last longer. Whilst with payment plans I am giving my tenants an unsecured 0% interest free loan.
I do not want my tenants to come out of this carrying significant debt. This is not an acceptable solution. Nor can I shoulder all the burden or indeed lose my business.
We really need at least 80% of rent (of those tenants struggling) to be paid from government direct to landlords to avoid this mess. Because of the embargo on eviction and the fact that government financial assistance is going direct to the tenant what I am experiencing is that tenants are saying that they will give me whatever they can after they have paid all other essentials leaving themselves in arrears or me having to write off anything remaining.
Tenants are being given the picture that rent is the last thing on their list instead of the first. Some tenants are not bothering to apply for government assistance and simply asking for rent to be waived.
Many tenants I know will endeavour to pay as much as possible but the way things are currently set up it is leaving the situation open to vast exploitation of landlords by unscrupulous or opportunistic tenants at a time when landlords are least able to absorb the impact.
I understand that one way or another we are all going to shoulder the financial burden of the Corona Virus outbreak however after so much recent tax increases there is no doubt that many private landlords may never recover. The private rental sector will shrink and there will be significantly less accommodation available where it is most needed.
Thank you for your time and I hope you can successfully put my concerns to the government and that more clear and straightforward assistance is delivered.
Yours sincerely,
Joss Urch
Mandy Thomson
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Sign Up18:52 PM, 6th April 2020, About 5 years ago
Reply to the comment left by Alistair Cooper at 03/04/2020 - 09:29
Sorry, Alistair - only just seen your response. You might find this post by Bill Irvine and my response to it helpful https://www.propertytribes.com/are-landlords-entitled-to-claim-lhauc-t-127646211-lastpost-user-438521.html
Chris @ Possession Friend
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Sign Up18:58 PM, 6th April 2020, About 5 years ago
Reply to the comment left by Mandy Thomson at 06/04/2020 - 18:52
Also, to add to Mandy's point, you have to be a client of Bill's to get his advice. ( as I understand ) but the government has advised that tenants should be contacting either Shelter or Citizens Advice for questions on benefit or payments available during Coronavirus.
Unfortunately ( and perhaps not surprisingly, ) Government had made no provision for landlords asking similar questions.
SteveH
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Sign Up22:40 PM, 6th April 2020, About 5 years ago
I'm wondering how many landlords affected, perhaps a class action against the government for creating the situation and denying us our legal recourse to take action against tenants who will use this situation to have free accommodation at our expense
Chris @ Possession Friend
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Sign Up22:43 PM, 6th April 2020, About 5 years ago
Reply to the comment left by SteveH at 06/04/2020 - 22:40
I've thought of the prospect of this Steve, my thinking was that it might be a Judicial Review. ?
I think the opinion of Mark Smith QC would be beneficial ?
Private Housing Provider
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Sign Up14:46 PM, 8th April 2020, About 5 years ago
Basically the governments should focus on tackling the corona virus, instead of focusing on time and energy extending 3 'further' months to allow tenants to live for free effectively.
As it stands, it takes a Scottish landlord 6 months if all goes smoothly to evict a tenant already. With the 3 further months added on, it will be 9 months.
This is just plain wrong and open by massive abuse from tenants.
If the government wants private housing services to house those non paying tenants and take away the ability to ask them to leave, then the government should pay for the rent for those families they are endorsing to live rent free.
All we are saying is pay for the housing services as the government would pay the private hospital for their services when in need.
Private housing providers are offering an essential housing service, why is the government not paying for this and expect it to be free?