Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mick Roberts
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Sign Up7:02 AM, 5th October 2020, About 4 years ago
I've not read all comments, but seen some have said same as me-I've got all combi boilers, composite doors, double glazing, insulation & some of mine are D's, I think even E's.
What is this Govt doing imposing retrospective rules. Tenants are paying enough as it is. Coupled with supply demand, those remaining will have to be & could choose to charge an arm & leg in rent.
They say:
Increase the quality, value and desirability of landlords’ assets;
Aah right, Let's all go out & buy some Rolls Royces too then, they'd be quality & a nice asset to have.
And why to the PRS? Not Councils? Private home owners? I'm sure they'd like a quality asset.
Mick Roberts
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Sign Up7:42 AM, 5th October 2020, About 4 years ago
I've just done that survey, Gees as some said has said on here in the past, it's getting worse for Landlords, & consequently long standing Benefit vulnerable tenants. I thought the Govt would have learn't its lesson by 2021 & thought Wow we got no houses left for tenants, let's give Landlords some slack.
But judging by questions on that survey, they want to do more enforcement on Landlords.
I put my bit in below should anyone wish to repeat. It may not be relevant in some areas, but in Nottingham my words are 100% true.
Every policy the Councils & Govt brings to what they think will help tenants, ends up hurting them, they han't got a clue.
U let Landlords do what they want as long as it's legal, stop all the Govt and Council and Universal Credit calamities & Licensing attacks etc. Loads more people would buy to rent out. More choice for tenants, they'd say Not having your house not good enough and they go down the road to get the next one.
But now there is no choice for them, yet we get the blame. So Govt attacks us again, we charge the tenant to pay for these attacks, tenant goes to Govt again moaning, Govt attacks us again and the circle carries on.
For example, u have a Newsreader on 150k salary. He has 100k in the bank doing 1% interest & he's miffed. You tell him he can put this 100k in a house, leave it with a letting agent, as long as he does what the agent asks in terms of making sure he pays for the boiler certificate, electrical certificate etc., make the house legal, safe, not dangerous. That agent will then get 6% return for that house on your money, maybe 4% after all your repairs, fees etc.
You han't got to go on any silly accreditation courses to prove u can add 2+2, u han't got fill Licensing forms in for hours upon end, the Letting Agent is already checked out as being responsible, u won't go to prison if tenant takes batteries out smoke alarm, as we don't pass all the buck onto the Landlord now where the tenant has clearly been irresponsible etc. etc.
The Newsreader & all those with some cash in the bank & also those with deposits for a mortgage will think Well, much better return for me money PLUS I alleviate the homeless problem if I have a conscience too, it's a win win.
And that is how u bring rents down. Us Landlords that's still here, know tenants in most areas are queuing for houses, they can't get anywhere, Rogue Landlords can leave house dangerous, cause tenant has no choice.
Give tenant a choice, next Landlord has to improve his house or it will be empty & he will also have to be competitive.
Beaver
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Sign Up10:10 AM, 5th October 2020, About 4 years ago
Reply to the comment left by MoodyMolls at 03/10/2020 - 08:03
That's also one of my concerns. If you have solid walls and lime mortar the walls need to breathe. How's that going to happen if you've stuck plasterboard backed with synthetic insulation and foil over it? If you do it, surely the battens holding the plasterboard will just rot out? I know that cavity wall insulation has become popular in recent years but cavities also have a purpose and they may be ventilated. How is the air going to move if you fill them full of polystyrene beads? In some properties surely you'd be better off adding a porch, upgrading the double glazing and insulating the roof.
Mick Roberts
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Sign Up11:15 AM, 5th October 2020, About 4 years ago
Reply to the comment left by Beaver at 05/10/2020 - 10:10
There is firms now setting up to sue the firms who did the cavity wall insulation, as later problems found mould, condensation, not allowing to breathe etc.
Beaver
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Sign Up12:09 PM, 5th October 2020, About 4 years ago
Reply to the comment left by Mick Roberts at 05/10/2020 - 11:15
That's been a concern of mine for years. I'm not wild about pumping polystyrene into my house anyway because of the fire risk and my suspicion has always been that over time the beads will just compact down into a plastic gloup at the base of the wall and obstruct the ventilation. And you can't get them out again can you?
In my own house I have ventilators in my cavity walls that are there both to ventilate the walls and allow air to the fireplace. In my buy to let property the ventilators are also ventilating the floors as well as the walls and stopping the joists from rotting. I've never been convinced clogging them up is a good thing.
Beyond being a landlord there's a green homes grant at the moment for owner occupiers. *But* you can only access it if you are also insulating the walls and the roof. So if you have loft insulation (most do) you can't access the funding. The only thing you can do is put cavity wall insulation in or dry line the walls if you already have cavity wall insulation and for many of us that would do more harm that good in my view.
Problem is, if the best thing for your property isn't to fill the cavity or dry-line the walls because they need to ventilate then you can't access anything. Your best option could be to leave the walls alone, add a porch or thermally efficient doors, or possibly put in an alternative heating system....maybe PV tiles if not solar tiles, ground source heat pump, air source heat pump, micro chp unit if you have a gas supply. Nothing wrong with burning dry wood in a rural area. All these things would help and some would be a good option for traditional properties with solid walls.
Jan Martin
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Sign Up12:36 PM, 5th October 2020, About 4 years ago
Reply to the comment left by Mick Roberts at 05/10/2020 - 11:15
Yes I had this problem in one of my own properties .
Beaver
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Sign Up13:37 PM, 5th October 2020, About 4 years ago
Reply to the comment left by Jan Martin at 05/10/2020 - 12:36Sometimes these changes are well-intentioned but they have unintended consequences.
If you live in a rural area you often find tenanted properties on large estates, or farms who have a ready supply of firewood which you can process. It's surprising how much firewood you'll get out of the hedges of even a smallholding. Particulates are a problem in urban areas but not in rural areas; even in semi-rural areas where housing density is low burning dry wood isn't a problem if your chimney is high enough.
If you've got a property, or rented properties, with solid walls that are heated by firewood then improving the insulation in the roof, doors, windows might make sense, installing some kind of biomass boiler might make sense; but you don't want some council jobsworth telling you that you can't light the fire because you are not burning "X".
I have a friend who used to run a recycling centre....basically a large plot of waste land away from houses. I used to go down to pick up firewood because they don't have time to process it. I also occasionally burn pallet wood.
What usually happens to waste wood (including pallet wood) is that it gets piled into a skip, taken to a bit of waste ground and somebody piles it up and sets fire to it. The CO2 goes back into the atmosphere without heating anything and the particulates do too; it's just done away from houses so people can't see it.
Even in an urban area it might not make sense to insulate the walls if you were in a conservation area: Could do a whole heap of damage. The bits of your house that could improve things are probably your roof (via PV tiles) your garden (ground source heat pump), any side-areas that could accommodate an air-source heat pump. But you can't access any funding for any of these things unless you are prepared to put cavity wall insulation in or dry-line the walls. For your own property that might not be where the main source of heat loss is anyway.
Everything PRS
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Sign Up3:58 AM, 6th October 2020, About 4 years ago
Reply to the comment left by Windsor Woman at 02/10/2020 - 09:35
Having previously enquired about both internal/ external insulation myself, I was advised that all finishing works/ decorating of rooms etc. would be completed by the contractors installing the insulation..
Ron H-W
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Sign Up10:24 AM, 7th October 2020, About 4 years ago
Reply to the comment left by John at 01/10/2020 - 23:01
Probably won't get permission for external insulation in a conservation area - but you MUST apply (every few years) so that you can register an exemption!
I'm very much against external insualtion, though, for 3 reasons:
(1) Unless done with great care, it will look shabby in no time.
(2) Maintenance and/or the effect of weather, will both reduce the effect of the insulation.
(3) Has anybody heard about Grenfell?
Beaver
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Sign Up10:50 AM, 7th October 2020, About 4 years ago
Reply to the comment left by Ron H-W at 07/10/2020 - 10:24I think it will be bad news for a lot of landlords if it goes ahead in its current form; and I think that's a shame because I'm sympathetic to developments that reduce our CO2 emissions and reduce the impact of our housing.
The problem is that for a lot of landlords that have houses with solid walls it's not going to be worth insulating the walls and it's not going to be the best thing for the property. So they will sell to owner occupiers who aren't obliged to do any of this stuff. The owner occupiers won't be able to access funding to make any other changes such as put in alternative heating sources to those driven by gas, oil, or mains electricity and probably won't be able to justify the cost because you can only access the funding under the green energy initiative if you are putting the insulation in. So the net effect will be fewer rental properties available and no net benefit in terms of reducing CO2 emissions.
Really what needs to happen is that you should be able to put a plan in place to improve every property whether you are a PRS landlord or an owner occupier, or it will make no difference and could even be negative. And the social housing sector should definitely not be left off the hook; if somebody is planning to spend billions on the social housing sector then the social sector should be accountable for that spend and they should be obliged to meet measurable standards. The fact that they are proposing to impose these standards on the PRS and not the social housing sector is shameful.