Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Seething Landlord
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Sign Up0:44 AM, 4th October 2020, About 4 years ago
Reply to the comment left by Jan Martin at 03/10/2020 - 22:44
No, I am reading the current guidance. Look it up for yourself, I have given the website link in my previous post which was in response to someone who is proposing to spend £18,000 on improvement work now.
The increase to a cap of £10,000 is one element of the government's "preferred policy" proposal which is now out to consultation and is not intended to take effect until 2025 for new tenancies and 2028 for all tenancies.
The consultation is the opportunity for anyone affected by the proposed changes to make their views known to government so it is important that we all respond individually to it.
I anticipate that NRLA will be making their own submission, probably after carrying out a survey of their members to establish what they think about it.
Mike
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Sign Up3:47 AM, 4th October 2020, About 4 years ago
Reply to the comment left by Seething Landlord at 04/10/2020 - 00:44
I had my quotes in , both are mid terraced houses, one has side extension so will require slightly less insulation as the extension is a cavity filled with insulation pads build in 1992, so cost at £120 per square meter, so my house would cost me £9000, and the one I rent out will cost £10,500, Government grant capped at max £5000, or 2/3 of the cost, which means for my house I will be paying £4000 from my pocket whilst gov chips in 5k, I still think it is way too much, companies are cashing on these schemes with highly inflated prices. If I engage a private builder and get him to do the job, it would cost half that., so basically you are paying 100% to get the job done and companies approved to do the job are picking up huge profits , this grant makes you think you are getting a good deal but you are going to make these companies richer, they cant wait to start the job, but I am not rushing in.
Badger
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Sign Up13:43 PM, 4th October 2020, About 4 years ago
Reply to the comment left by John at 03/10/2020 - 23:29
On the subject of buying gold safely take a look at https://www.barrytyler.com (or Google 'Barry Tyler' if links are not allowed).
I have followed Barry since 2005. He is not a scammer (despite the possible initial impression of his web site!)
I recommend signing up for his (paid for) newsletter.
We actually did very well out of gold around 12-15 years ago, although we have not held any for about ten years now.
We used BullionVault which is a very easy company to deal with. Barry Tyler now recommends them as a route to gold ownership - I think as a result, in part at least of us recommending them to him, although he prefers to actually hold the physical stuff directly, himself.
We have no connection with Barry except as a happy long term customer of his newsletter.
Jessie Jones
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Sign Up15:27 PM, 4th October 2020, About 4 years ago
Reply to the comment left by Mike at 04/10/2020 - 03:47
Mike, the company I got my quote from wanted £160 per sq m, so it looks like the government's green deal is just a deal for these companies, not the end user.
Seething Landlord
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Sign Up16:51 PM, 4th October 2020, About 4 years ago
Reply to the comment left by Jessie Jones at 04/10/2020 - 15:27
Jessie, are you and Mike debating the obligation to meet the minimum energy efficiency standards or the cost of using funding from the green homes initiative for some other purpose?
I don't really understand what your comments have to do with the government proposal to increase the MEES to EPC C or with the current obligation to meet EPC E but if they are connected perhaps you could explain.
Mike
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Sign Up20:17 PM, 4th October 2020, About 4 years ago
yes connected to improving the EPC rating where you have already taken many steps but are still stuck at a lower rating and we know that in a few years the government will tighten rules and we will all need to jump up one more step to B..
Heat loss through walls and windows and floors is major heating expenditure and detrimental to the environment even when you are using a condensing boiler, grants are also being offered to car owners to go all electric, yes you need to get ready to face the challenges of future, that is why grants are being offered to improve on energy efficiencies and savings on the import of huge gas bill where we have to import our heating fuel. the less we import the better for us all. Hence the EPC rating system came in first forcing landlords then eventually all homeowners will be required to follow suit, all these small changes are going to help our planets climate issues. The effects of EPC is wider than just landlords being forced to comply with, but here we were looking into how we can use government grants to improve further ratings from D to C, I have loft insulation , a condensing boiler, loft insulation, double glazing, LED light bulbs, low energy fridge, time to now start looking into external wall insulation as it is huge cost to afford so government grants should help those trying to further improve on heating bills and prevent loss of heat, floors will be next soon I guess.
Very sorry if you thought there is no connection, but we both see a connection, far ahead into the future.
Mike
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Sign Up20:25 PM, 4th October 2020, About 4 years ago
Further more (seething Landlord) I have been personally looking at external wall insulation as my heating bills are insane, I pay around £1200 to heat my house per year, If I was not 67 I would also contemplate having my own solar panel power station on my roof, Never mind the EPC rating but we all ought to save use of energy where we can, just helps the planet and safeguards our children's future, so yes overall you need not be worried if your rented property already meets C rating.
Mike
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Sign Up20:43 PM, 4th October 2020, About 4 years ago
Another thing seething landlord, just checked ratings of all my properties, they are all in band D, all of them have loft insulation to 270mm thickness, double glazing, Low energy bulbs, condensing boilers, so tell me if Government forced us to go to band C, how else would you achieve that, you have a choice here, solar panels, or external wall insulation, or floor insulation, take your pick., to help you Governments have made grants to help everyone, 5K for those who are not on any benefits and full 10K those who are on it, we bunch are in the wrong band as Landlords!
Seething Landlord
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Sign Up0:36 AM, 5th October 2020, About 4 years ago
Reply to the comment left by Mike at 04/10/2020 - 20:43Thanks Mike for your explanation. I applaud your attitude to reducing your carbon footprint (and heating bills!) when most of us on this forum are only looking at the effect on the profitability of our rental businesses.
In our small portfolio we have just one property that is EPC D rated. The only recommendation that would raise it to C or better was solar panels, although I suspect that installing gas central heating to replace the storage heaters would achieve a similar improvement. Neither option would stand up to cost/benefit scrutiny. The other properties are rated C or B.so of no immediate concern.
With hindsight we should have installed solar panels on all suitable properties before the Feed In tariffs were withdrawn but that opportunity is long gone.
In focussing on the proposal to increase the minimum rating to EPC C I think we have overlooked what is perhaps the more worrying suggestion in the consultation that the EIR (Environmental Impact Rating) will be incorporated in the regulations at some point with an obligation to raise that to a minimum rating of C, which will probably be rather more difficult and if we act too soon we may well find that they move the goalposts when they achieve their objective of electricity becoming more environmentally friendly than gas.
Mike
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Sign Up4:41 AM, 5th October 2020, About 4 years ago
Not only the landlords , but now many motorist are becoming the target of Ultra Low emissions zones, which are spreading like corona virus, started with just within the Central London congestion zone, where to drive your car you have to now pay £15.00 per day , and this now operates 7 days a week 364 days a year with a holiday just for Christmas.
On top of this motorist already pay varying amounts of road tax fund based on your cars emission standards and engine size, if that was not enough then here comes another shocker:
Where I live, my local council now wants to charge us a lot more to get Resident's parking permits, so these are being based on your cars engine size irrespective of its emissions, the only exemption is if you own an electric car or a hybrid,
It does not stop here, as all my cars are pre 2005, yes I do not like to waste my money on new cars, so now this London mayor wants to extend this Ultra Low Emissions Zone to outer London boroughs, so each time I use my old cars I will have to pay £12.50 low emissions charge, and worst thing about it is if I went out at 11pm to see a friend, and returned at 1 am , I will have to pay for two days as the charging clock runs from midnight to midnight, hence £25 just to see a friend, if anyone selling a note printing press ntact me 😂
So this really is a bad news for my tenants, because for me to fork out this extra charge which in my particular case will be an additional £640 per year as there are two cars in my household, so sadly as the money does not grow on trees nor do I own a note printing press, so my tenants will have to pay for it, as majority of my income comes from rent.
yes we now live in a very sad old world, full of sad people. Gone are the 60s and 70s and 80s the lovely days when you could drive anywhere without fearing camera penalties arriving in your post, park in most places for free, now you have residents parking schemes, in some places you cannot even park to shop as side streets are for residents only, no pay and display parking. I am glad I am 67, I won't have to endure this onslaught on landlords and motorist for too long .