Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Private Housing Provider
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Sign Up12:24 PM, 1st October 2020, About 4 years ago
Reply to the comment left by David at 01/10/2020 - 11:21It's nothing to do with global emissions. We all know it's to do with squeezing private housing services out of the market, creating millions in work for installers, and the £30k fines.
Mike
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Sign Up12:53 PM, 1st October 2020, About 4 years ago
Rents will go up naturally, welcome to hyper rent inflation, we should all make our tenants aware that no matter what the EPC rating, they will still pay for it through their nose, quite simply Landlords do not have money printing press, and to spend more on improving epc rating , it's got to come from somewhere further down the chain.
My local council is doing similar thing trying to improve the local air quality by increasing residents parking charges based on car engine size, and they blame 48% resident car owners for higher pollution against 52% who do not own cars and majority of who are tenants, so their argument is why should these 52% people suffer high pollution imposed on them by 48% motorist, so the council decides to increasing parking permits charges to insane amounts based on engine size, similar to road tax bans, again I have to say that in order to pay for ever increasing charges, those who are landlords; the extra money must come from somewhere, in the case of landlords they will need to up the rents, still many councils believe money grows on trees, but we know the biggest secret governments can print as much money as they want, despite of which they still can't make and deliver affordable housing.
One thing for sure, our local pollution levels are not caused by our residents but by traffic passing through our borough from all corners and around us that is contributing to higher pollution levels including the London City Airport, A406, A13, A12, the Blackall Tunnel, Woolwich ferry , marine traffic through river thames, we are victims of stupid council thinktank.
Smartermind
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Sign Up12:54 PM, 1st October 2020, About 4 years ago
Reply to the comment left by David at 01/10/2020 - 11:21
"our minute contribution to reducing global emissions will make any difference."
Ever heard of the expression "pennies make pounds"?
If every person visiting a beach took a pebble, soon there would be no pebbles left. Which is why it is illegal to remove pebbles from the beaches.
So yes, every contribution to reducing global emissions helps, no matter how small.
What is more important is how the government are going to support the PRS to bring about this change. The recent Green Homes energy efficiency grants will help. So instead of griping about it, change.
Denise G
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Sign Up13:08 PM, 1st October 2020, About 4 years ago
Reckon that's us out of the PRS then!
We have 4 properties: 3 have EPCs currently.
2 of them are rated D and the other (our newest property) is not connected to gas and so is rated E. One of the Ds (a Victorian terraced property) would still be a D even with the suggested improvements. If we spend thousands upgrading the electric heating, the E could apparently be rated at C, while the other D (which will become vacant in 10 days time and whose EPC dates from 2019 thus requiring a fresh EPC before we can either relet or sell it) could become a C if we spend a packet on it.
All of the above potentially means that 3 of our 4 will be sold off before 2025 - putting 2 VERY longstanding tenants out on their ears.
The property with no EPC has had the same tenants for years and will not be offered for sale - so I'm guessing if an EPC becomes mandatory even for rentals with sitting tenants, then that one will cost us a pretty penny too.
We actually already need a moment or two to recoup the considerable amounts we've spent so far this year on 4 EICRs and the work that entailed.
I reckon our tough decisions going forward have been made for us - and neither can I be bothered to respond to the consultation. I can't think of any 'evidence' I could provide which would make this bunch of truthtwisters see anything other than what they want to see.
Dylan Morris
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Sign Up13:14 PM, 1st October 2020, About 4 years ago
The Government’s objective cannot be met if this minimum EPC of C does not apply to their own social housing properties. Why are these excluded ? Obviously because it will cost an absolute fortune to upgrade them. Should this discrimination go ahead, then we need to get together and start a Class action, going if necessary up to the Supreme Court based upon discrimination of landlords in the PRS and also tenants in the social sector who will not benefit from the new requirements. Why should the social sector get off scot free ? The only way to stop this is to ensure the social sector has to come up to the same standards. Then the Government will back off. They’ll have to. It’s seems to me this is the only way to stop this blatant discrimination. Step forward Mark Smith please. I’ll chip in whatever it takes.
Private Housing Provider
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Sign Up13:20 PM, 1st October 2020, About 4 years ago
This is all not to mention the corruptive Epc survey systems most of which are inconsistent and full of inaccuracies and flaws.
I have spent thousands in some properties for the new Epc to come back at a 'lower' rating than years ago before the work was done. The surveyor says it's to do with the new 'system' of calculating the rating...Basically anything they like.
Its all theatre!
Mike
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Sign Up13:32 PM, 1st October 2020, About 4 years ago
Reply to the comment left by Smartermind at 01/10/2020 - 12:57
Already I have Mr. Property I rent was surveyed last week, including my own, it will save some money towards heating bills, but may take years to recover what i may have to contribute, I am waiting for quote now. If my contributions are way above my affordability, then I will either have to put the rents up or reject the scheme and get it done myself at a fraction of the coast instead of these agents offering so called inflated special deals and grants.
Now tell me how does imposing higher Residents parking charges lowers the pollution levels? forcing us to go electric, but not everyone can charge a car on a roadside, and if the infra structure was put in then at what cost?
paul robinson
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Sign Up14:30 PM, 1st October 2020, About 4 years ago
crazy - perfect timing!
Everything PRS
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Sign Up15:57 PM, 1st October 2020, About 4 years ago
Reply to the comment left by Dr Rosalind Beck at 01/10/2020 - 12:18Yes, applies to both England & Wales.
No government funding or Green Deal Grants for home owners in Wales though.. unless of course you are on a means tested benefit or earn less than £16k a year, then you could apply for a new boiler or more loft insulation from the Nest Scheme..
Absolutely nothing available in the way of grants/ funding for reducing energy loss for owners of pre 1920’s properties that have solid walls & a combination of defective blown UPVC windows and a few metal/wood framed single pane windows!!
Homeowners in Scotland & Ireland have access to grants & funding for pretty much everything in the way of making their homes more energy efficient!
The government should give the PRS a break and instead focus their energy (and pot of cash) on the owner occupied properties that are just pouring out wasted energy from every angle possible 🤬
Mike
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Sign Up16:18 PM, 1st October 2020, About 4 years ago
i have some tips for those wanting to improve epc rating.
1. Install fake solar panels on your roof, they look real but are cosmetic in nature. they help by cutting heat losses through your roof as they act as insulator. This should take you from D rating to C. Cost around £5 per square meter, not yet available but I will start marketing them soon.
2. Turn your double glazed windows to Triple glazing, by adding a self adhesive perspex panels , cost £10 per sq meter, 3mm thick clear. This should take you from C rating to B, as it further cuts heat loss
3. Make a wind generator using light weight 10 foot long blade from cladding material, attach a small dc motor to its axis, running off a 12 volt battery, when the energy assessors arrie, switch on the motor and show them that you also generate wind power. This should take you from B to A rated EPC, this helps cut down pollution by blowing away the pollution and dust heading your way.
You can help yourself survive in this harsh anti-landlord environment instead of feeling sorry for yourself, use your innovative skills to fight back.
Once you reach A rating, you can stuff the whole of your loft with insulation wool and get AA rating, if that is not enough, you can achieve AAA rating by installing fake ground based heat pump , I have plenty of other ideas coming up to lower our emissions.
4. 😂