Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Cider Drinker
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Sign Up9:33 AM, 1st August 2024, About 3 months ago
Simple supply vs demand.
Increasing supply and/or reduce net migration will ensure rents are as affordable as possible. Having more homes than are needed will ensure the poorest quality homes are not occupied.
Old Mrs Landlord
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Sign Up11:08 AM, 1st August 2024, About 3 months ago
Well, at least Wilson Craw recognises the need for LHA rates to track market rates. That's the first bit of sense and realism I've ever heard from him I think.
Reluctant Landlord
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Sign Up12:11 PM, 1st August 2024, About 3 months ago
at the end of the day market rent is where it is because of supply and demand.
If the government lifted the LHA to market rate then the only thing that will do is mean that benefit tenants could meet the affordability level.
A benefit tenant may still not secure a tenancy though as many lack referencing data, no guarantor etc, so in essence no significant change. All it means is more applications for a LL to deal with, and with that comes more filtering, so may will still be declined just as they would have been before. There will be still plenty in temp accommodation for a long time yet and the numbers will only increase.
The other basic thing that GR and the like completely fail to remember is - social housing means somewhere, someone has to subsidise it. Blindingly obvious gap between high build costs etc and low rental charge - so who meets this?
Private Housing Provider
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Sign Up12:34 PM, 1st August 2024, About 3 months ago
Either get a job or run a business to rent or buy a home.
And without landlords, you can't rent.
Its like saying we want groceries but not the supermarket. Just free groceries.
Mark Smith
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Sign Up12:49 PM, 1st August 2024, About 3 months ago
Renting from a private landlords always costs more than owning property and self managing it.
Landlords have to pay tax on mortgage interest - a higher rate of capital gains tax and additional stamp duty compared to private home owners. They often have to pay a license fee (and I have calculated that in my case the overall cost of licencing averages out about 2x what the council charge me - as the council expect me to do admin and paperwork on the scheme which costs me in admin costs equivalent to what they charge for their own costs in the licence fee)
And of course the Landlord looks after repairs maintenance and admin costs for the property - as well as he addititional costs of advertising, agency fees , conducting veiwings etc - and absorbing legal costs and rent defaults and in most cases paying council (often at a higher rate during the voids between tenants.
Landlords must recoup these costs before they start to make profit or pay themselves for the work they do and earn a basic living.
This provides a base level for rents and if market rents fall so landlords cant recoup this landlords have to sell up or go bust.
However if you build more property and property prices fall this is good for renters and landlord costs fall so they can keep rents lower.
However it can be very bad for owner occupiers who may find themselves in negative equity and those of us who have lived through this know this is not fun. Falling prices often mean housebuilders stop building and hold onto plots as they don't want to build and cant sell houses that are falling in value because buyers just wait and the market stalls .
This is a complicated area - and it needs people who understand the economics of what happens when you make simplistic moves - you often get undesired results - sadly Wilson Craw does not seem to have a real grasp of this.
Personally - I would love to see more social housing built and - especially council housing to councils can take an integrated approach to housing and social care.
But as a person who is both a small private Landlord - grew up in a council house, and has served in a voluntary capacity chairing the tenancy subcommittee of a housing association I am also aware that tenant satisfaction is usually higher with private landlords (especially those that rent direct rather than through an agent) that with either local councils or housing associations.
It is rather ironic that a number of notorious councils who are failing to deal l with poor property conditions , mould and damp in their own properties become the policemen and licensing agent for the private landlords. I have seen the same councils who are campaigning politically agains no fault evictions issuing no fault notices to their own tenants.
If we are to have licensing it should be independent and councils and housing associations private landlords should have their properties licenced by the smae independent agency and pay the same licensing fees per property - to really upgrade conditions for tenants.
Darren Sullivan
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Sign Up14:36 PM, 1st August 2024, About 3 months ago
You talk of homes like they can be produced like magic. Who is going to pay to build them? The government will only put their hand in their pocket so far.
It’s not all about the tenant it’s also about a multi million pound industry that provides employment to hundreds of thousands.
Accountants, agents, utilities engineers, surveyors, builders the list goes on!
Unless you expect us to pay for your lifestyle? Are you expecting the government to flood the market with homes? I can’t see that happening. Labour are all talk. They have spent the first month crying about the past and will continue to do this for at least two years.
Ian Narbeth
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Sign Up14:45 PM, 1st August 2024, About 3 months ago
"In contrast, the analysis found no connection between rent affordability and the size of the private rented sector."
This needs further explanation. Wilson Craw is right that more (subsidised) social housing is needed.
If even a small number of PRS landlords withdraw their properties because they are fed up with over-regulation or, perhaps, they had a non-paying tenant who took a year or more to get out, or a man of straw who ruined a decent home, that will likely feed through to higher rents than if they had not withdrawn those properties.
Reluctant Landlord
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Sign Up16:02 PM, 1st August 2024, About 3 months ago
All talk from Labour is about 'affordable' housing not providing accommodation at social rent levels.
They can see this is simply not viable and makes no financial sense (especially with RTB still in place).
By pushing for more 'affordable' (?) properties to be build it seems they believe that the majority of tenants can genuinely still afford 80% of market rent.
Mark Smith
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Sign Up16:11 PM, 1st August 2024, About 3 months ago
Hi there - I think Labour is an improvement on the previous Tory government who were the most Landlord unfriendly government in living memory - however we do need to continue to robustly defend ou contribution to providing homes - as the new government has taken over many of the previous Tory governments policies - and of course with a bigger majority has more power to enforce those Tory policies than the weak and divided previous Tory government had.
WE need to be on the ball representing the very real and positive contribution we make to housing the people of the UK and to do so in a way the new government can understand. Sadly I think our national epresentaive bodies are unable to do this and are failing badly .
G Master
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Sign Up21:34 PM, 1st August 2024, About 3 months ago
So now the freeload seekers fancy their chances for a free property from the socialist government. Do not forget, it is the quango who controls the interest rates. New borrowers will forever complain about paying high mortgage instead of rent.