Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
LaLo
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Sign Up12:46 PM, 15th October 2024, About a month ago
Reply to the comment left by TheMaluka at 15/10/2024 - 11:34
It’s all true! As a LL I suffer from - hjjk - fdsd - ddhg - hdr - sggf - jhrt - ddfs and rot! It’s terrible, I don’t know which way to turn, I’m in bits. My mental health is shattered!! I’ll be bankrupt and all the shop doorways are full! What’s coming next?
Cider Drinker
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Sign Up12:58 PM, 15th October 2024, About a month ago
Generation Rent have a point. We all need a home that we feel secure in.
Tories introduced Section 24. Some landlords chose to evict their tenants and sell up or switched to holiday lets. This ‘unintended consequence’ of the Tories’ legislation dumped a whole load of stress on private renters and private landlords. It also increased stress levels for those seeking social housing as more people joined the extremely long queues to be housed.
Then, the Tories promised to end Section 21. They failed, of course, but the mere threat was enough to cause landlords to sell up or switch to holiday lets. A repeat of the unintended consequences outlines above.
Now, Labour plan to go further. Guess what? Private landlords and tenants will be severely impacted once again.
I wonder what it is that I have done so wrong that I deserve to be attacked in this way. More importantly, what have my tenants done. They will suffer more than I do.
But I will not lay down to be kicked forever.
NewYorkie
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Sign Up12:59 PM, 15th October 2024, About a month ago
Reply to the comment left by RGJ25 at 15/10/2024 - 11:29
Did anyone see the item on the news last night about a company using the detritus left after Leeds Festival (and others such as Glastonbury) to create sustainable fashion (well done!).
These festival-goers are predominantly young people, many of whom will be graduates with huge debts, paying rent, and if the stats are anything to go by, most likely have self-diagnosed mental health problems... but only when it comes to things they don't like doing i.e. going in to work, paying rent... Yet, they can afford the extortionate costs of these events, and to leave their tents, sleeping bags, cooking equipment, etc... behind when they leave.
JB
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Sign Up13:05 PM, 15th October 2024, About a month ago
What about landlords mental health?
Beaver
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Sign Up13:19 PM, 15th October 2024, About a month ago
I haven't applied significant rent increases in recent years. As a small portfolio landlord I prefer long-term tenants although how long term that will be I don't know as the recent announcement re upgrades to Band C or above will affect that.
My tenants send their children to private school. Last year in September my tenants contacted me to say that they would not be able to pay their rent. It was the second time they'd done this in September. I went back with, "..you need to pay your rent on time and in full if you want your family to continue to be able to live at the property." The neighbours advised me that the tenants had just returned back from a family holiday in America.
This year, a few weeks ago, my agent contacted me to say that they were chasing the rent that the tenant had not paid (as an explanation for the absence of the rent that I had not received, with no explanation other than that the tenants had just returned from a family holiday in America). The tenant came back and said that the two outstanding rent payments would be paid in a month with one lot on a credit card. Then the tenants came back in a month and said that they could not pay the rent. I went back and said that all outstanding rents must be paid by the end of the first week in October and I will be at the property to do maintenance work in the second week in October. The rent got paid last week, which I assume means that they found another source of credit other than me.
I've no doubt that my actions in insisting that the rent is paid on time and in full could affect my tenants' mental health if they find that they are unable to afford their family holidays and their private school fees. Especially as labour have now applied VAT to private school fees. But that does not mean that I should not insist that the rent is paid on time and in full.
I am not my tenants' bank or their lender of last resort. If tenants can't afford their rent they need to take a look at their lifestyle.
Downsize Government
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Sign Up13:30 PM, 15th October 2024, About a month ago
Reply to the comment left by Paul Essex at 15/10/2024 - 10:53
If a tenant has problems a landlord is unlikely to be the cause.
In fact a landlord is providing a solution for tenants, reducing their problems.
NewYorkie
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Sign Up13:51 PM, 15th October 2024, About a month ago
Reply to the comment left by JB at 15/10/2024 - 13:05
I have had a 40 year career in highly stressful, complex, global technology sales leadership, and never had a situation where I felt my 'mental health' was suffering, and the one time I felt I needed to do things differently for the sake of my health, I acted immediately to change things.
In Nov 2019 I accepted a tenant who had (apparently) passed his referencing and credit checks. Self-employed painter & decorator, good earner, always in work, child & ex- living in the same block... One month on and he didn't pay his rent. My agent helped him out and he caught up in 2 months. Then covid happened and he simply stopped paying his rent. His reason? Landlords can get a mortgage holiday, so he didn't have to pay it.
I explained my situation; costs to be covered, mortgage still needed paying, and proposed a payment plan. He ceased all engagement.
I then caught covid in a major way, out of things for 3 weeks, lost 2 stone (I'm not a big lad!), and had to give up work. At the same time, I was due to start a £200k house refurbishment, with all the attendant issues and delays covid brought up.
He then started having drink and drug fueled parties & generally committing ASB to his neighbours who were scared. All during lockdown, and the police did nothing. He claimed he wasn't earning anything, but his neighbours confirmed he was working every day. He also claimed every government SEISS grant; £thousands... and I eventually found he was also claiming UC. By that time, I was earning nothing. I then heard he'd been arrested for downloading child porn over a disabled neighbour's Wi-Fi which he was given the password while painting her flat. It then became known that he was on the sex offenders register after being convicted for the same offence previously.
Not receiving the rent was not causing me financial difficulty, but the cumulative effects of what he was doing and had done, the effect of covid on my ability to do everyday things, damage he was causing to neighbour relations, the mounting debt, and my impending building project, and my inability to do anything about the situation, all came together, and I felt myself drowning in the hopelessness of the situation. At one point, I seriously contemplated accepting an offer from one of his neighbours to let him and his mates 'resolve' the situation without my involvement, until my partner persuaded me otherwise.
Eventually, though he tried to play games with timing the odd rent payment, he hit 6 months arrears and I served the S8. I included the ASB for good measure but knew it would be almost impossible to prove. My eviction specialist lawyer then sadly died of covid, and his firm couldnt access his files, so I had to find a new lawyer.
It took 15 months and £20k+ to evict this feckless tenant, and for the first time in my life, my mental health really was damaged. It killed my enjoyment of the PRS, and destroyed my faith in renters.
Beaver
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Sign Up13:56 PM, 15th October 2024, About a month ago
Reply to the comment left by NewYorkie at 15/10/2024 - 13:51
I know other people who have had similar experiences as landlords and who have had to take more than a year removing problem tenants when as landlords they had done nothing wrong at all. And yes, even though my friends won in the end in the sense that they regained control of their properties (although never received financial compensation for their losses) it had a very significant impact on their mental health.
The government needs to recognise that the present system leaves landlords vulnerable to problem tenants.
REB
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Sign Up13:59 PM, 15th October 2024, About a month ago
Wile I agree with most, if not all, of comments I still think the problems the sector are suffering are substantially arising because there is no clear difference between what I will describe as professional landlords and others. Professional landlords, look after properties, seek long term good tenants and comply with all the rules and requirements. Others, often accidental landlords or those who think that being a landlord is an easy way of making fast money either don't know or don't want to know or comply with the requirements and as soon as their interest changes or things get too difficult want to evict tenants and sell up.
This doesn't take anything away from the comments of contributors above, but helps explain why landlords get a bad press and have to suffer continuous criticisman and punitive legislation. It also enables and encourages the 'world owes me a living' types to act as they do.
NewYorkie
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Sign Up14:04 PM, 15th October 2024, About a month ago
Reply to the comment left by REB at 15/10/2024 - 13:59
Sorry, but your comments are out of order, and are just what activists want to hear landlords saying about other landlords.
The vast majority of landlords may not be large portfolio landlords, but they are 'professional' in how they go about managing their rental properties.