Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up11:22 AM, 27th March 2013, About 12 years ago
I am very pleased now that we opted for the modern industrial look and all our internal boilers have 'feature flues'. Fully visible from boiler to external wall. I'm very glad the flats were let before I got round to boxing them in!
I am raising another point elsewhere about the change in regs reducing the allowable pressure drop between meter and boiler. It now seems to be between 1 and 3mb, leading to a requirement to rip out 22mm pipework installed for the same 24kw boiler [1 bed flats] installed less than 10 years ago and replace with 28mm pipework to deliver 18mbar at the boiler, whereas the manufacturer is happy with 16mbar, which the existing pipework provides. this cost about 1/3 the cost of the new boiler, and my gas engineer says it's happening all over. This is a mad waste of the country's treasure unless there is a good case for it: what is the case. The 2003 regs appear to have been content with 12.5mbar at the boiler!
Mike
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Sign Up13:32 PM, 27th March 2013, About 12 years ago
Chris, I am not sure, but there may be several things you might be able to do if you do not want your pipe size increased from 22 to 28mm,
As you said they are 24kw boilers in one bedroom flats, you probably don't need all 24kw of heating , so get hold of a friendly Gas safe Engineer, and ask him to turn down the burner pressure to yield lower heat output, this will consume less gas as the output of the boiler has been derated, to say 20Kw or may be even lower to like 18Kw, this will exert less demand on gas flow and hence your differential loss will be minimum and give you the minimum required pressure at the boiler which is tested on its full output, of course turning burner pressure down also mean the hot water will be heated to a few degrees less, but this is not a real problem as we always have to mix cold water as is usually ample hot.
Other things you could do is to ask your energy supplier that your incoming pressure at the regulator is not enough, it should be minimum 20mbars, but can be as much as 21 or even 22mbars, so get that meter regulator re-adjusted, as a slight increase in pressure at the meter means you get a minimum required at the boiler. BTW, I am not an RGI, so beware, but have a word with your RGI, most are very helpful and will do these adjustments without compromising safety, it is just many feel incompetent or scared to do things that they either lack knowledge of or have no confidence in their own abilities.
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Sign Up16:35 PM, 27th March 2013, About 12 years ago
Mike - thanks for the comment - I'll follow it up. I am really trying to check on my RGI's interpretation of the regs - which I haven't found yet. A year or so ago I had a fine turnaround with the previous RGI who wanted me to drill holes in the 600mm thick walls of the old Victorian pile for an air supply for the gas fire, rated at 7kW. getting hold of the regs I found that such piles are deemed to have an air supply. And anyway, using the equation in the regs, it appeared that the air vent required was 0sq mm!
He gave way and works for others now.
Mike
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Sign Up11:56 AM, 28th March 2013, About 12 years ago
that's absolutely amazing Chris! just goes to show you how many gas safe engineers out there are less competent than they should be, many wouldn't take unnecessary risk on to themselves, by deviating appliance ratings, how ever, imagine a bus driver refuses to take a diversion just because he may not be familiar with his new diverted route! and wouldn't want to take unnecessary risk! will all be stuck! and it can be a nightmare for some.
There is a technical jargon for de-rating appliances, it is allowed I am sure, as one of my RGI's told me that my own Vaillant boiler was being driven to its max heat output and that i could prolong its burner's and the heat exchanger's life by de-rating it by reducing the gas pressure at the burner, within the limits, which he did and I have not noticed any significant change in hot water temperature, even when the knob is held half way, and as for CH I normally run mine at very close to lower temperatures like between 35 to 45 degrees depending on how cold it is outside, and I run it more constantly at this lower temp. than at full blast on a timed period!
Further more the pressure at the furthest appliance is measured with 3 of the 4 burners rings running on a gas hob, so again if you come unstuck, get rid of the gas hob and put an electric one, if it is any easier.
I have some quotes from the second edition Plumbing Heating and Gas Installation by R D Treloar, which says Standing pressure at the meter when all appliances are off should be between 20 -25mbars, if not within this range contact your supplier,
The working pressure at the meter with all appliances running to their full max should be 21 mbars +/- 1mbar.
Working pressure of the system, this is maximum pressure drop across the system should not exceed 1 mbar! (pipe sizing comes into this)
As for optimising heat output, you refer to manufacturer's installation & commissioning guide where it tells you how you (meaning RGI) can optimise the heat output by turning the burner pressure down, graphs are shown indicating at what pressure level you get corresponding amount of heat output in kw.
It is worth to be just wise and get ahead of your RGI's trying to give you a load of bull quite often. (RGI's don't like me on Forums!)
Joe Bloggs
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Sign Up12:20 PM, 28th March 2013, About 12 years ago
im not keen on rgi's either. money for old rope and one was adamant that a new cp12 is required every time a new tenant moves in! greedy b*******.
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Sign Up17:02 PM, 5th April 2013, About 12 years ago
When I had an issue with my boiler (which wasn't under cover), British came out and fixed it for £100 (fixed fee) despite the fact the flues were inaccessible. They did however stick a big "At Risk" sign on the boiler and said that I had to install hatches imminently (they also said I would not be eligible for Homecare until I did this). They said that fixing the boiler was separate to the issue of the flues and so they were happy to do the job.
I can therefore see why you're unhappy with your plumber. I would say that you should pay the bill but give them a negative review and warn others against using them.
P.S. I am not saying that British Gas are perfect, far from it, but in this instance they came good.
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Sign Up12:01 PM, 6th April 2013, About 12 years ago
Check any damages or blocks available in the boiler regulations before installation. Chimney flue system should be properly maintained for an effective use.
Nat Patel
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Sign Up18:28 PM, 10th April 2013, About 12 years ago
Hello,Gas boilers problem every where as I think. Example here.I Had over 20/30 year old outside floor mounted boiler for 18 Radiators and hot water tank system since I bought house 5 year ago.
I never had problem and all working O K.Last year I called British gas and ask for service and give me safety certificate.They came and all OK except vent to be extend and fine .so done. Never called Engineer in year.
AS Renual due so I renewed contracts even they put up premium and annual service due so I booked appointment on 26/03/2013 in advance before I go on holiday on 3/04/2013.
Engineer came and checked and Cut off supply and said you need to replace boiler as not safe to use and energy efficient.I said all OK now what!!!!.This is the way...
I called them the manager told me some one can come after ester Tuesday to give estimate .How can they take one week for emergency appointment. So I refused them.And called and cancelled my new contracts.and ask for my D/D payment and they did so.
Lady with 6 children living in house .So I called one of private engineer and he looked and gave me estimate and I bought boiler next day and fixed in total 3 days. all work done and paid and gone on holiday and just back today.
British gas lost contracts and business too.Be Aware of British gas too !!!!
I know this is expensive business but we have to stay with rules and regulations.
The engineers are very very nice polite and any I can re-command to any one in M25
area. Please contact me via email.Thanks.
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Sign Up13:02 PM, 26th June 2013, About 11 years ago
It's six of one half a dozen of the other. Yes of course the plumber should have asked if you had the inspection panels. But at the same time, as a landlord you should know that you need to have these panels.
I don't agree about the fee though, personally I would have worked something out and not charged as much.