Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Nat Patel
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Sign Up13:28 PM, 10th March 2013, About 12 years ago
Hello all,I have read many comments here. I Thank Mark to invite for my comment I was busy for last 10 days as one house was vacant and new tenant want to move in ASAP so we got to get all done .As LL for several properties I had this problem several time I paid to engineer with good faith and advised accordingly to save me and tenants from trouble.To my best opinion we must stick to one plumber or engineer for regular inspection so you know you are in good hand . Luckily I have good engineer on my hand since 1995 when I even have only one property.He does all work for me .since I met him I never have asked him how much he is charging to do any of my plumbing,electrical and gas boiler job.In last 3 year he replaced 5 boilers for my properties.I asked several plumber for job to replace boiler but he never ever charged me more then cheapest one.He always advise me when to change this or that when not economical to repair or new law in force.Thanks him for that.
More over always make sure with LA,about charges,and confirm him how much rent you get from property according to value & demand in area. What ever rent you get less his charges rest is yours.Some LA always greedy to get money out from any sources.
One day Last year I called architect for advise to convert my 4 bed house in flat on site , I did not asked him how much you charge ? He measured checked all and gave me advise not to proceed as 3/.5 months job plus cost . But after final advise I asked him how much I should pay him for his visit and advise. Kindly he said" Nothing today " but please kindly call me again if you need any help and recommend me to some one you know in future.I was very pleased.I thanked him very much too!!!.That's me.
AnthonyJames
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Sign Up14:47 PM, 11th March 2013, About 12 years ago
I agree with those who think Plumber 1 is being cheeky: given how recent the obligation to fit these inspection hatches has been, he should be asking every new customer before he visits if they have hatches installed, to save everyone's time and to educate his customers. There are hundreds of thousands of boilers without these inspection hatches, mostly with domestic householders rather than landlords, and I bet only a very small proportion of householders will know about the new rules. Nevertheless I fully expect that the first prosecutions and all the negative publicity will be about landlords who fail to install these hatches, not always-"vulnerable" pensioners, "hardworking mums" and other householders who will just be let off.
The fact the plumber didn't ask when Amanda booked the visit shows he's not proactive and was mainly interested in earning his call-out fee, whether or not he does any actual real work besides travel to the site. He should at the very least have sympathised with Amanda and looked to win some further business by offering her a discount on his return visit once the hatches were installed. I would pay the man off and then tell him why I will not be using him again or recommending him to any one else. We are in the middle of a 5-year recession, unemployment is high, and tradespeople need to earn the right to have people's business, not faff around with callout fees, hiding behind the regulations and generally exploiting people's ignorance.
If it really costs £400 to fit inspection hatches, it might be more cost-effective to take the opportunity to replace the boiler and have it installed on an outside wall, although in my experience this does bring considerable extra cost, on top of simply installing the boiler, because all the pipes and controls have to be moved as well, even assuming a suitable external wall exists.
I wonder if the people who write the Building Regulations ever research and publish any evidence of how many lives have really been saved by their endless tinkering and rewriting of the regs? There will be millions of pounds spent and endless hassle involved in installing inspection hatches for these supposedly dangerous flues, the vast majority of which will have been working perfectly satisfactorily for decades. I suppose the next step will be to require all old-fashioned chimney flues to be re-lined, complete with inspection hatches, irrespective of whether they are actually in use, in order to reduce yet another supposed safety risk.
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Sign Up15:15 PM, 11th March 2013, About 12 years ago
Thanks for all your comments, I have taken it all onboard and I still lend to Tony's view that potentially plumbers required to complete these certificates have a licence to print money, as I am sure many will be caught out as I was.
I am now using another plumber to fix the original problem with the boiler, it has not been turned off as I am not going to leave the tenant with no heating or hot water, I should add there is a carbon monoxide alarm in the flat and so he is not at risk of poisoning.
I will get in touch with plumber no 1 and try and negotiate a resolutionl on the invoice and/or a significant discount on his return to complete the safety check after the panels are fitted.
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Sign Up15:15 PM, 11th March 2013, About 12 years ago
I am a Gas Safe Registered gas engineer.
Gas Safe Register have advised all engineers to continue to check boilers affected by these new regulations. Also to service the boilers when required. Failing to do this would simply make a bad situation worse. Of course an "AT RISK" notification will be issued as that is a requirement, the advice to the landlord would be to fit inspection hatches ASAP
The gas engineer should have been advising his customers for well over a year that this regulation was coming in.
Industry Observer
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Sign Up15:16 PM, 11th March 2013, About 12 years ago
NO NO NON!!!
@ Amanda and Tony
Tied up on a webinar at the moment but will be back to post on this, views are getting too extreme
Industry Observer
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Sign Up15:47 PM, 11th March 2013, About 12 years ago
Amanda
PROCEED WITH GREAT CAUTION
I would need to research but top of my head in relation to these 'hidden' flues and inspection chambers far as I am aware if the flue cannot be inspected the boiler has to be turned off.
This was the whole point abouit these hatches being needed being well trailed and high profile from about 18 months ago so that if agents or Landlords found that their installation needed these hatches they had plenty of time to install them before the regulations came in and made it compulsory.
Ignorance of the LAW or just saying it is stupid and silly will be no defence against a dead tenant or one that has been left in a permanent vegetative state.
Far as I am aware the boiler has to be turned off because it cannot be given a gas safety record CP12 confirming it is safe to use. Two issues here:-
1. I believe in leaving the gas boiler turned on you risk a prosecution
2. So does your new man if he is leaving it on. I cannot see any way one Gas
Safe registered engineer can say it has to be turned off and does so, then
another says it can be left turned on. That does not add up.
I STRONGLY recommend you Google this on the HSE site and look at the actual case on this and above all what the HSE says can or cannot be done.
Industry Observer
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Sign Up15:58 PM, 11th March 2013, About 12 years ago
Hi all
Google Crown v Paul Williamson and Malden Plumbing for the Old Bailey case from around September 2008 I think and which led to these hatch changes in the Regulations. Also go onto the Anthony Gold sols website and visit the blog on this subject posted by David Smith, well respected L&T Law solicitor, last year.
A circular sent to my clients October 2012 reads as follows:-
This has been trailed for some time but I can do no better than pass on the comments below taken from a blog by David Smith of Anthony Gold solicitors.
Note in the comment below that the householder’s consent must be sought BEFORE the supply can be switched off. This will lead to two outcomes:-
1. The tenant agrees because they don’t want to be gassed, then they make
an almighty fuss, seek compensation, declare a frustrated contract and
vacate etc.
2. They do not agree and end up gassed. No-one has yet clarified whose
fault this would be and whether the Landlord would be liable to
prosecution. My guess is he would as although the tenant may
understandably have wanted to continue the supply, the liability for
ensuring it is safe is the landlord’s.
Please do not think this will go away. These changes are driven by a major HSE prosecution from 2008 where an owner occupier was killed and her lodger left in a permanent vegetative state through carbon monoxide poisoning from a faulty concealed flue (see link below I suggest you read the entire article and then circulate any Landlords who may have concealed flues and warn them if picked up on next gas safety renewal inspection they will have no choice but to remedy – or leave their property empty until such time as they do so)
CHANGES TO GAS SAFETY INSPECTIONS
Some commentators are warning of an impending disaster for some landlords and by implication their tenants on 1 January 2013. This is due to the change in guidance on the issuing of landlord’s gas safety certificates.
The particular issue relates to flues that are concealed and run through voids in buildings. These are quite common in flats and are very common where a property has had an extension fitted. The problem is that it has now been discovered that these flues can leak and cause the release of Carbon Monoxide gas into a property. Guidance now requires that inspection hatches are fitted so that the flues within voids can be inspected as part of the gas safety inspection process.
From 1 January 2013 engineers will now declare the flue as “at risk” if there are no hatches fitted and will seek to turn the system off, although they will ask the householder’s consent before they do so.
It is a landlord’s obligation to ensure hatches are fitted and this is something that should be done now. No landlord wants to be in a position where his tenants are being advised to turn off their boiler, this is simply an invitation to them to not pay the rent or to start a claim for disrepair. It may well be that things will get tougher. There has certainly been a suggestion from the HSE that flues in voids will not be acceptable at all eventually, irrespective of the fitting of inspection hatches.
Inspection hatches need to be at least 300mm square an should be positioned within 1.5m of any join in the flue. Many properties will need only one or two but it will depend on just how long the flue is.
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Sign Up16:13 PM, 11th March 2013, About 12 years ago
The boilers must be turned off by the gas engineer, however it is inevitable that the tenant will turn it on again.
The risk isn't so much to the resident of say the flat the boiler is in but to the upstairs flat occupant who may be slowly dying from Carbon Monoxide
Londoner 43
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Sign Up17:23 PM, 11th March 2013, About 12 years ago
Hello everyone:
Here are the details of the regulations regarding the inspection hatches:
Gas Safe Register Technical Bulletin 008 (Edition 2.1) CIP-RACL.
You can easily find it through Google.
The leaflet was given to me by the service engineer from Heat Team when he came to service the boiler in my rental flat May 2012 (I have an annual insurance that covers the boiler and the central heating.). Until the end of 2012, having a carbon monoxide meter in the room where the gas boiler is was enough but now by law you have to have the inspection hatches, unless the boiler is against the outside wall. If the hatches have not been installed, any gas engineer who repairs the boiler or gives a Gas Safety Certificate can be prosecuted.
My rental flat is 7 years old and for the first couple of years I had a British Gas annual service cover, but then they stopped doing it for the type of boiler in my flat (Potterton Powermax). I was told by the regional manager that the boiler apparently is quite tricky to service/repair and it was not cost-effective to train all their gas engineers to service/repair it. He also mentioned a court case regarding death caused by carbon monoxide poisoning due to a faulty boiler. Now the manufacturer's Heat Team does the annual service and any repairs, but do not provide a Gas Safety Certificate. I pay about £90 for the gas safety check for the boiler and gas hob, and do not find it excessive.
Industry Observer
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Sign Up17:53 PM, 11th March 2013, About 12 years ago
Satu the case is Elouise Littlewood 2008
John read the HSE site and Regs the engineer must ASK the tenant if he can turn it off. Most tenants will say no and take the risk especially on a day like today.
Those that say YES have the Landlord by the (boiler) nuts in terms of potential liabilty