Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Joe Bloggs
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Sign Up17:45 PM, 9th March 2013, About 12 years ago
INDUSTRY OBSERVER - i think you may be missing my point. £50 may be ok for one, but when there economies of scale, the unit price should come down. £100 ph for a gas engineer is extortionate IMO and i am in london. this is easy money for engineers and i think more people should haggle down the prices rather than just accept.
Industry Observer
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Sign Up17:49 PM, 9th March 2013, About 12 years ago
If they are a few minutes apart, or even in the same block, your argument has some merit, but not an awful lot more!! There is a basic charge for everything, you may save a little on travelk time etc I grant you.
But what if it is a set figure and then the gas man finds for whatever reason that one takes him twice as long as it should through no fault of his own? Are yu then prepared to let him increase his fee?
I have been in this business 20+ years and am aware of a lot of costs all round the country and have never, ever heard of a gas safety record costing less than £40 + VAT and that is just for the boiler and no other appliances.
Just had my own don here 2 months ago, boiler (brand new 12 months ago) and gas fire and that was £70 I think incl the VAT - South coast of England.
Joe Bloggs
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Sign Up18:45 PM, 9th March 2013, About 12 years ago
i paid £25 each 2 weeks ago so put that in your pipe! and before you say he wasnt qualified, i checked on the gas safe site. as i said...9 times out of 10 money for old rope. i always accompany the engineer so i know what they do and how long it takes...i bet few landlords do that?
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Sign Up19:05 PM, 9th March 2013, About 12 years ago
This thread seems to be turning rather aggressive. Surely we are here to help each other and offer advice. Viewpoints , yes but to win an argument? Personally I see value in paying a skilled tradesman for his time as I expect to be paid for mine. I don't expect to be ripped off but I don't want to screw them down either. When I need them I trust they will respond quickly to the person who pays them decent money. And I always pay them within 7 days as well. Who will they choose to put themselves out for? With fuel prices the way they are and vehicle costs around 50p per mile if you account for everything, I frankly would not start the engine for a £20 job and if you expect your contractors to you will quickly find them avoiding your calls.
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Sign Up19:13 PM, 9th March 2013, About 12 years ago
Industry Observer
I agree with your contentions.
I suppose i was only suggesting that a gas engineer could have asked about this particular flue problem as it has been so widely trailed; though not being picked up by some LL.
It is of course clearly EVERY LL responsibility to ensure they are aware of ALL regulations etc that pertain to their responsibilities as LL.; this this issue has been alluded to by MA; effectively the inadequacy of LL availing themselves of relevant information.
Accreditation as a methodology to ensure that ALL LL are at least advised of all relevant information commensurate with their statutory responsibilities is something that I could not in all seriousness object to.
Clearly the obvious accreditation bodies that instantly lend themselves to such qualification as relevant information providers, are of course the major LL organisations such as the NLA and RLA.
As a small LL I would not object to being forced to become a member of such an organisation to effectively discharge my accreditation by being a member of one of these officially recognised accreditation bodies.
Whether a LL chooses to read the information sent to a LL is not the point.
They should read it and if they don't then they have only themselves to blame if they are unaware of issues.
Quite frankly as it seems LA will be shortly compulsorily regulated it is not unreasonable for govt to expect ALL LL to at least belong to organisations that have a recognised track record in provisioning info relevant to ALL LL.
Property118 may be considered to be one of those organisations!!
There is clearly a large amount of LL ignorance out there; this does not mean that LL are ignorant so and so's, it just means they need to be educated.
To leave the situation as it is with education of LL seemingly being a hit or miss affair is not really fair on tenants.
As LL we surely have a responsibility to our tenants to ensure we are fully on our game regarding LL responsibilities.
I believe the vast majority of LL would have no issue with being forced to become members of LL organisations like the NL!/RLA.
A big problem though is that some property investors refuse to accept they are LL and think that the LA is responsible for everything!
They are clearly naive here.
How to ensure they become less naive is the issue.
My above suggestions whilst not being a total panacea for the problems of knowledge across the LL industry is at least a start.
So I welcome being forced to become a member of a LL body.
I think a member no should be something that like the EPC is indicated on any advert before a property is marketed.
.
Joe Bloggs
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Sign Up19:20 PM, 9th March 2013, About 12 years ago
ray - ive not screwed the price down, that was what was agreed, he had a choice and i paid him on completion and got an invoice. everyone happy. my point is that the next best price was £150 for 3 compared to £75, which equates to £150 ph which is a rip off. are you a gas engineer?
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Sign Up20:13 PM, 9th March 2013, About 12 years ago
No Joe, I'm not a Gas Engineer! I am primarily a LL with (Along with my business partner) a modest portfolio (10 properties). We keep up to date with legislation and good practice and strive to be good landlords who supply quality properties. I'm not saying we are perfect or know everything but do want to learn whenever I can (That's why I'm here). We also manage a few properties for other LL who approach us via recommendation. We only deal with with LL who want to do a good job and prepare their properties appropriately. We also carry out most of our own maintenance and decoration and offer these services to our LL as well. As always there will be faults on both sides of any argument however we see it from both sides and you would not believe some of the things we see! How about the Landlord that thought a single picture light on the wall in a 20ft long living room was sufficient for a young couple with a new baby because he and his wife had lived like that for 10 years! We don't work with him anymore! Or the landlord that objected to us responding to a tenant with a water leak at 5am in the morning - because we charged him £25 to sort the problem without consulting him first! I wonder if he would have answered his phone at 5am and how much damage the water would have caused before we managed to contact him? Its often a case of perspective and a balance view is important.
Lisé Willcox
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Sign Up21:08 PM, 9th March 2013, About 12 years ago
Blymee ! Very informative I love these emails more must take both Gas engineers out for drinkys as they are good fun and I need to talk flaps or not in my flats but I think as outside walls I'm ok but a round of drinks with the chaps keeps them sweet too!
All my tradespeople are paid on the nail and I negotiate if I want to understand the cost, usually I am left red as I had no idea what was involved! Especially the cost of keeping up with their gas qualifications! The chaps are very helpful and we are slowly upgrading every boiler to reduce repair bills long term.
But I did enjoy this discussion and I believe all LL/investors should be licensed to practice or opt out by using management company. I detest LL who provide accommodation less safe than that they would for their own families. We are professionals are we not? I think the inland revinue could play a part too by sending info out if a return involves property... Just an idea x
Lisé Willcox
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Sign Up21:10 PM, 9th March 2013, About 12 years ago
Apologies for typo!
Industry Observer
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Sign Up9:49 AM, 10th March 2013, About 12 years ago
@Joe Bloggs
Unless qualified engineer yourself how can you possibly know "what they do"? £25 is a real result - I wonder whether the resulting safety record is a real CP12. Pay peanuts in any walk of life and you get monkeys - a gas safety record for £25 is just incredible, so well done you.
@Ray couldn't agree more and in your sentiment about not just payment level but promptness of payment. The delay larger compnaies make smaller contractors endure in this country is a scandal. Well done you for prompt payment. My approach as well, usually to a shocked expression on face of contractor.
Final post from me on this story