Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
mike wilson
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Sign Up20:30 PM, 8th March 2013, About 12 years ago
Amanda, I appreciate your frustration but:
1. You state that your tenant was unhappy about the boiler being turned off ... I presume it was turned off. If it not then I think you have broken the law, most certainly Gas Safe regulations.
2. As of 1.1.13 all flue pipes in voids have to be accessible for inspection. If not the boiler should be shut off (Gas Safe regulations). The position for the year prior (2012) was that there had to be a CO detector in the room to allow the boiler to continue to operate. Prior to that (ie 2011) a Gas Safe engineer should have issued a warning.
3. I presume the Gas Safe Engineer shut off the boiler? (He is obliged to under the regulations.
4. As someone else has posted ignorance of the regulations is no defense.
5. As regards the engineers bill, I think I too would have issued a bill for my wasted time. He could not operate the boiler because the installation did not comply with the regulations. He presumably did not have the ability to undertake the job. If he did not shut off the boiler however you have an interesting situation.
Now I am not a gas safe registered engineer but suffice it to say I have had a very interesting learning curve over the last 2 years and many discussions with gas safe, manufacturers, building control officers, and those in the communities ministry who write the manuals..
There is a very interesting aspect relating to gas boilers located on internal walls and how the pressure relief pipe is dealt with if it difficult to put the pipe outside ..... I'll leave that to others to consider. But if your flue pipe had the problem you describe, where does your pressure relief pipe discharge to?
Londoner 43
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Sign Up22:18 PM, 8th March 2013, About 12 years ago
Amanda, Please take Rob's advice and do not try to install the inspection hatches yourself. It is false economy. I had the hatches installed late last year in my rental flat, and my regular builder said he could not do it, and that I should get a qualified gas engineer. Actually, it was quite a tricky job that took him almost 3 hours to complete. It was well worth paying almost £400 for parts and labour. Some of the neighbours in the block have not had it done, as they insist that as owner-occupiers they don't have to. However, the gas engineer said that everyone needs to have it done, unless the boiler is on the outside wall. If they don't have the hatches and their boiler breaks down, a gas engineer is not allowed to repair the boiler until the hatches are in place. It is not that easy to arrange the hatches installed at a very short notice.
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Sign Up22:45 PM, 8th March 2013, About 12 years ago
Amanda, just a point on paying the bill (or not). All these tradespeople know each other and drink together. Skim one of them and word soon gets round and you may struggle to get a tradesman of any kind. Playing devils advocate here, its not really the gas engineers job to second guess a job before he gets there. He has been asked to attend and its fair for him to assume that the Landlord knows their job and would not ask him to go if the job could not be done. As a Landlord you are running a business and its up to you to know the rules of your game and the condition of your properties. Its fair to say that lots of Landlords do not know about this rule but its also fair to say that they should. I would also recommend joining either the RLA or the NLA (Or both) as they are great organisations for keeping you up to date. Its your business, its your responsibility.
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Sign Up0:16 AM, 9th March 2013, About 12 years ago
Ray ; you are correct; but come on these tradespeople know that very few LL know about this hidden gas flue issue.
It affects millions of people.
It is a little disingenuous for a gas engineer not to ask 2 questions relating to this major issue before they attend!
By volunteering the info to the client does not mean the gas engineer will lose the job.
In fact most LL will ask the gas engineer as to whether they know anyone to do the gas flap job.
An ideal opportunity for a gas engineer to ingratiate himself with a LL for future jobs.
He could curry an awful lot of favour with a client LL if he advised the LL though
it is highly unlikely that a LL would use an engineer for the same or other jobs in the future for being striped up for £100
Yes LL should know about these things.
But I only found out by accident about the issue a year ago.
It is not just a niggling issue; it can prevent a property being let or deprive the tenant of heating and hot water.
They will rightly want rent reductions or compensation.
A LL needs these gas inspection hatches sorted; like yesterday.
I am due to have a final one fitted; but have the 'luxury' of no tenant presently!
As to how LL are supposed to know about such gas issues; i am going to investigate whether I could receive alerts from gassafe web site.
A more systematic methodology is need to ensure LL are aware of these safety critical matters.
Impressed on me more so by the flat 1 m from me having required a new gas flue and box section following near fatal experience of CO poisoning for the 4 tenants.
CAUSED by leaking gas flue!!!
Industry Observer
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Sign Up10:05 AM, 9th March 2013, About 12 years ago
@ Paul
So when you ring your garage to book in an MoT do you expect them to ask if you have insurance and a valid driving licence before they allow you to drive the car to them?
Amanda was commissioning a contractor to do a job, the contractor accepts on the basic premise that the job can be done when he attends on site. Otherwise the LL sdhould book the contractor to advise on whether work can be done. For example would you get Anglian on site to change all the windows in a Grade 2 listed building and then not expect to pay when they ask to see your planning consent?
Mark is quite right there is rteally no excuse for this and apart from ignorance NEVER being an excuse for brteraking the law, these changes have been incredibly well trailed including a HSE prosecution of a very high p[rofile case.
Excuse me for asking but don't private Landlords keep up? If not then they should use an agent - at least you could have forced them to pay the bill!!
Londoner 43
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Sign Up12:30 PM, 9th March 2013, About 12 years ago
I think these comments are getting somewhat out of hand. Amanda said she only bought the flat in October, and if she is a first-time landlord, it is not that easy to find out all the regulations quickly. I am not a professional landlord (as I only have one rental property), but I joined RLA almost immediately to receive updates. I can also phone for advice and the membership fee of £75 per year is worth paying.
Joe Bloggs
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Sign Up13:43 PM, 9th March 2013, About 12 years ago
in my experience i think cost of cp12's are extortionate. i try and get 3 done together all a few minutes apart and i have keys/accompany. 1.5 hours max, but cheapest is £150! if i were a gas fitter i would do these all day long than repairs or installations.
Industry Observer
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Sign Up13:57 PM, 9th March 2013, About 12 years ago
Joe
Your experience is possibly a bit limited. For a CP12 a £50 basic fee is pretty good, plus £10 or so per additional item, like a gas fire.
You must remember why accountants charge £600 minimum to sign off cmp statements for agents for ARLA, NALS etc. It is the signature and liability you are paying for.
Same with the Gas Safe man - it's his neck on the block if he gets one wrong.
Trust me a CP12 for a boiler and gas fire for £60 + VAT is not extortionate at all (I assume your property is not in London?!!)
Industry Observer
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Sign Up14:03 PM, 9th March 2013, About 12 years ago
@Satu430
With all due respect do you not think it a better idea to start researching an industry you intend investing in before making that investment?
Mark Alexander - Founder of Property118
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Sign Up14:15 PM, 9th March 2013, About 12 years ago
This is becoming a very interesting debate and no doubt very useful for landlords at every level of experience. The comments so far support the argument for compulsory education based accreditation which can only be opted out of in the event of instructing an accredited agent. Many of the criticisms of the PRS are that amateur landlords are not intentionally breaking laws but do so because they don't know better.