Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Smiffy
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Sign Up7:23 AM, 11th November 2023, About A year ago
Use of the space and notice to surrender will be governed by the contract. That will still be in place regardless of owner.
Would be interested to know if previous owner actually told the new owner about the contract.
As for the building itself, most contracts require you to return land/buildings in "as found" state, so dismantle it and remove it.
Greg Trevorrit
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Sign Up20:34 PM, 11th November 2023, About A year ago
Some things to consider:
Was the buyer of the property/garage space aware before s/he signed the contract to buy that the garage was not included in the sale?
Have you discussed the matter with the former neighbour (who may well have profited from the sale of your garage)?
Does the new owner of the space have deeds that include a garage space or garage?
Do you know what the sale details said as estate agents have a legal duty to accurately describe a property; that’s assuming it went through an estate agent.
As far as I know once a new owner takes legal possession they may do as they wish with their property so long as anybody affected is given appropriate notice.
GlanACC
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Sign Up18:40 PM, 12th November 2023, About A year ago
S21 is not valid so ignore that. They new owner bought the property with your garage on it however it is going to be your problem to resolve the issue as if I was in his place I would tell you where to get off. If you remove it I think you are asking for a whole heap of trouble. Put yourself in his place. Why would his solicitor have picked this up if the seller hadn't told him about it.
Kizzie
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Sign Up18:57 PM, 12th November 2023, About A year ago
You pay solicitor / conveyancers to do the due diligence. It seems the agreement may not have been drawn up by a solicitor and witnessed, and not placed with the Title Deeds. Further not known whether the extension breaches the Title or whether planning permission should have been sought.
Was there any payment or rental and if declared to HMRC and will they go after the new owner?
Danny Clarke
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Sign Up21:25 PM, 12th November 2023, About A year ago
First of all I’d like to say it’s been very interesting reading everyone’s comments on this matter that I have been trying to resolve with John . I used the s21 simply because on the parking/garage space rental agreement printed / copied from the internet no witnesses between John and the previous owner it stated a notice of 4 weeks was required and on the land register of witch there are 2 matches under my address one being the property it’s self and the other being the garage en block under the same address and I didn’t consider it to be a commercial property hence the reason behind the s21 after viewing the property back in February and the previous owner pointing out the additional garage and reading the property description I quote ( off road parking leading to single garage,additional garage en block ) on witch I have spoken to the estate agents and they was unaware of a neighbour purchasing/owning the garage the previous owner for some reason doesn’t want to answer the phone or reply to my messages so John as had since February when the sold sign went up to make sure that the correct paperwork/contract was in place between himself and the previous owner I took possession off the keys at the beginning of august and the spent 8-9 weeks gutting and refurbishing the property before me and my family moved in again John said nothing I approached John around 3 weeks ago to ask him when he was thinking of getting out of the garage as I’d told the previous owner to pass the message on when we had moved in we would need the garage back to witch he then told me he’d brought the garage and previous owner had promised him it was all down in writing and then proceeded to tell me he’d paid £3500 just give me half of that and I’ll get out within the space of an hour the garage went down to £1700 to witch for the 3rd time I told him leave it with me I will speak to the solicitors who dealt with the sale for me and to the estate agent and previous owner and we will go from there John then went on to tell me I’ve only lived here 3 weeks and already pissing the neighbours off and I’m just out for a free garage anyway after speaking with the solicitor litigation team for some advice and them telling me the garage is on the land register ect ect and it is legally owned by me and that johns argument should be with the previous owner I then wrote John a letter with a offer of £250 as a good will gesture and apologised to him for the mess but I’d just Came along and brought the property with the additional garage and hoped we could get past it and if he was to pursue the previous owner I would assist him anyway I could John said he would be out before the time period that was given as he is goin on holiday before that date then fast forward yesterday evening I have a knock at the door and 2 police officers asking to come in and talk to me about my threatening behaviour towards John. Luckily for me we have a ring door bell anyway sorry for the rant and gramma and spelling just needed to get some of my side across many thanks Danny
Kizzie
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Sign Up9:28 AM, 13th November 2023, About A year ago
What advice did your solicitor give?
Tom Thumb
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Sign Up11:43 AM, 14th November 2023, About A year ago
Reply to the comment left by Danny Clarke at 12/11/2023 - 21:25Always fascinating to hear the other side of the story.
Obviously, it's not possible for us to know the full accuracy of either account. This is certainly not a situation of YOUR making, Danny, so you seem to be a completely innocent party here.
To a lesser degree, it's not fully of John's making either - it should have been sorted by the previous owner. Full stop.
This previous owner seems reluctant to become involved(!), but could almost certainly be 'forced' to, by either your or John's solicitor. But, unless such action could be included within your existing conveyancing solicitor's arrangement, then who the heck wants to 'go there'!
Any other way to try and sort this? What, for example, can we state as agreed or indisputable 'facts'? Please you and John correct any of these:
1) Danny's deeds indicate clear ownership of a 'garage' in this block. It is outlined in red on the deeds map, and there is reference to a 'garage'.
2) The original garage was in a poor or very poor condition. Possibly not really fit for purpose.
3) The original owner had no particular use for this garage, so was happy to rent it out to John.
4) John, on his decision, at his own expense, and totally for his own purposes, paid for a new garage - this was £3.5k.
5) The 'contract' between John and the vendor was for a (monthly?) rental sum, and the only other detail of interest was an agreed 4-week termination period.
6) There was no written or implied expectation of the duration of this agreement. I'm guessing that John hoped and even expected it would last for a LOT longer than it did, or else he wouldn't have made this £3.5k investment. But no 'minimum duration' was implied, written, or stated. I presume that John also acknowledged that - at some point in the future - he WOULD have had to remove his car, and say goodbye to his garage.
7) There was no verbal or written agreement between John and the old neighbour that John would retain ownership of the physical garage, and could take possession of it when the contract came to an end, leaving the old neighbour with just an empty parking space.
8) John has no expectation of the rental agreement continuing - he accepts that this 'contract' terminated when the old neighbour moved on.
9) The contracted 4-week termination period has loooong expired.
10) The desired outcomes for each party would appear to be:
John: to be compensated to some degree for his expenditure, having had the expected rental period curtailed somewhat. He is understandably miffed that his rented garage will no longer be available to him, but this is compounded by the investment he made into it, for which he appears to have no further entitlement.
Danny: For John to remove his car, and end any claim for the garage.
Wow. I have no idea how this could pan out legally, but I suspect - if what I've outlined above is effectively correct - that John does not have any case whatsoever. (This could change depending on the wording of this unseen contract, or even (tho' much harder to evidence) on any verbal contract made between John and ex-neighbour - if, for example, the neighbour DID promise that John could have his garage back. If this verbal arrangement was witnessed, or if the ex-neighbour signed a 'statement of fact' to this effect, but that would then land the ex-neighb in the poo as he should have sorted this at the time of sale. So I suspect we can assume that just ain't going to happen.
My gut - but gut only - says that John has no case here, BUT the new neighbour has seemingly ended up with a nicer garage than he would otherwise have done. I would therefore urge the two to arrive at a figure that ends this dispute. Certainly, neither of you become bolshie or tetchy or aggressive or threatening - that is a hiding to utter MISERY if this escalates legally. CEASE, if you have already crossed that line.
Deep breaths.
Danny, it's a nice garage, yes?! The old one was tatty and leaking (possibly)! What - really - is the new garage 'worth' to you? £1k?
GlanACC
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Sign Up14:14 PM, 14th November 2023, About A year ago
Reply to the comment left by Tom Thumb at 14/11/2023 - 11:43
The new neighbour ended up with a nicer garage than he otherwise would have. NO, thats NOT the case the new neighbour wouldn't have seen the old garage and so would be in his rights to assume the new garage was part of his purchase. I don't see it as the new neighbours problem to sort out as he has done nothing wrong, and presumably as his solicitor knew nothing of this agreement the solicitor has done nothing wrong either.
Kizzie
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Sign Up17:12 PM, 14th November 2023, About A year ago
So what lessons do we draw?
Tom Thumb
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Sign Up10:44 AM, 15th November 2023, About A year ago
Reply to the comment left by GlanACC at 14/11/2023 - 14:14Not quite what I said.
Yes, Danny bought his new home which had this new garage, and that is what he both expected, and is entitled to (unless John can find a way to EVIDENCE a contrary agreement with the old neighbour where John would retain possession - highly unlikely, and I suggest that would then be for John's conveyancing solicitor to sort with the old neighbour). For the purpose of this case AS WE SEE IT ON HERE, we can assume there is NO additional information to be brought (John has failed to provide even the 'contract').
All I am saying is that, had John NOT replaced the garage, then Danny would be in the EXACT SAME position he is now, EXCEPT for it being with an old and tatty garage instead. I doubt whether this would have made any difference to his purchase of the property, but the simple fact remains is that he is 'fortunate' in having a better garage than he would otherwise have.
Surely that is a truism?
I think we can reasonably assume that, at some point in the medium future (or, possibly right away if he had a precious car), Danny would want or need to update the old tatty garage, had John not 'done this for him'. So, in the longer term, John has saved Danny a fair bit of work, and a fair bit of expense.
That's all I'm saying.
I cannot see any way that John can OBLIGE Danny to 'compensate' him for this new garage, and John should remove his car right away - John has no right whatsoever to keep his car on Danny's land (again, failing a valid contract to the contrary). But, I'd like to think that, if the whole situation were explained to me as the new owner, I'd feel inclined to arrive at a morally-fair resolution, and a new garage for, say, £1k sounds like a damned good deal to me.
And for harmony, priceless.
Once harmony is lost, however, then things are much harder to resolve.