Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up17:08 PM, 25th June 2013, About 11 years ago
Mark,
I think you've done enough for everyone over the years to have earned a little respect in this regard. If you're saying it's worth a look, that's good enough for me.
People may not want it or need it. Perhaps it is a threat to their existing businesses or others may think it'll last five minutes at best - who can say.
I can't quite understand why the comments so far have been so negative but perhaps it's just the way this industry attracts the 'too good to be true' offers that everyone's got a heightened sensitivity.
In any case, all have the right to vote with their feet!
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Sign Up19:15 PM, 25th June 2013, About 11 years ago
please send me details of the service offered £14.99/month managed let. thanks
Mark Alexander - Founder of Property118
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Sign Up19:19 PM, 25th June 2013, About 11 years ago
Hi Greg
Just complete the boxes in the form above (see main article) and full details will be sent to you 🙂
Damon T
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Sign Up15:27 PM, 26th June 2013, About 11 years ago
Slightly misleading heading "Full property management for £14.99" as this is only a basic service and what most companies would regard as full management actually costs £34.99. Perhaps you should reword this.
Tony Sheldon
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Sign Up19:11 PM, 26th June 2013, About 11 years ago
Hi everyone,
I will comment on responses as I move down the list::
Jonathan Clarke.
We have no issues with dealing with DSS candidates. We endeavour to secure a guarantor and provide detailed references. Each property has it's own client group and if we have a property which is suitable for DSS clients, will work with the landlord to fill that property with the best tenant we can find. We have landlords in Torquay, Stoke on Trent and Durham who only deal with DSS applicants and we have no problems with placing tenants in this group. In fact, our referencing company has advised us that they are in the process of changing their criteria to include DSS clients although thiis is a few months away.
DS
We registered for VAT because we knew that we would be liable to pay VAT very soon as we knew that our growth would be exponential. We are starting to see that landlords are not now coming to us with not 1 property but 10 - 30 properties. We acknowledge that sometimes it is not easy to leave an existing Letting Agent because of onerous penalties or conditions (incidentally, we have none). I assume from your comments that you charge £40/60 per hour for your services. With respect, we think that this is ridiculous. We are ARLA registered and are registered with DPS. Please draw your own conclusions.
Antony Richards
I agree, anyone can be a busy fool, but also, anyone can be an inefficient fool! We don't have expensive High Street offices but a central office. We don't waste money on newspaper advertising which generates such a low level of interest but hit the market at property portal level. Zoopla and Rightmove are the key players as we all know, generating 90%+ of the traffic to our agencies. We don't have high printing costs, 90%+ through internet and documents digitally signed. All documents held on our dashboards for both landlords and tenants to scrutiny. No paperwork lost!
Incidentally, Antony, one of my key selling points is that the agent who meets the landlord, takes photos and a floor plan also conducts viewings, and conducts inventory and check in etc. No more new employee who doesn't know the layout of the building or even where the light switches are.
Ray
With respect, why do you presume that because someone is doing a job at a lower price than you are, it will be less efficient.? Why do you make it impossible for me to click on your name and contact you? If you want blank sample inventories I can send you some so that you may see the quality of what we offer. Most of our agents are AIIC or APIP qualified and offer a good service. We would stand up in any court to argue a claim if necessary. Are all of your in-house inventory clerks as fully qualified as ours are?
Kofi Nyame
Please hit submit below and I will contact you.
Mark,
Thank you for being non-judgemental
Greg
Please fill your details in below and I will contact you.
Damon,
The £34.99 + VAT service is full management plus a rent guarantee. For £24.99 + VAT, you will get what High Street agents charge 10% for and 12.5% for including the rent guarantee. If you want more information complete the submit section and I will call you.
David Strong
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Sign Up23:11 PM, 3rd July 2013, About 11 years ago
Purchasing first buy to let property. I will need it fully managed. My margins are tight. Postcode is BR3
Thanks
David
Damon T
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Sign Up8:34 AM, 4th July 2013, About 11 years ago
Tony, I was not criticising your business model, just simply stating that I think this headline is misleading.
If you are advertising full property management for £14.99 then that should be a full service, however it isn't. If someone wants yourfull service then it's £34.99.
If you want to be fair this should in my view read property management £14.99 or full property management £34.99, as a professional high street agent would not deem your £14.99 service to be Full management.
As for your model, only time will tell. I am all for supporting new business ventures but if you have not yet reached the vat threshold in income then you will be losing money right now and by my maths, by the time you do get there you would have some 400+ props under management if they opt for the cheaper option. Good luck with providing a professional service to 400 properties on an income of less that £80k per annum.
Mark Alexander - Founder of Property118
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Sign Up10:31 AM, 4th July 2013, About 11 years ago
Hi Damon
Thank you for your comment.
I would like to point out that this page is not Tony's advert.
It was written by me, as an independent review, well before the Property118 partners even considered acquiring shares in LettingSupermarket.com
We invested into LettingSupermarket.com having reviewed their business model in great detail. We genuinely believe their business model is good for landlords and will, in time, return good profit levels for their shareholders. Note that LettingSupermarket.com Limited was a start up company only last year and only begun trading earlier this year. Nevertheless, by the time we acquired shares last month they were already breaking even.
I can see that your comments will be putting Tony in an awkward position as he will not want to divulge the entire business model to prove to you that it works for fear of it being copied, not necessarily by you of course but thousands of 'would be' competitors do read this forum. As Tony is not looking for further investment this isn't necessary but if he was, i'm sure that you would be asked to sign an NDA prior to disclosure just as we were.
I am very satisfied with their progress and also their business model and so are the people which Property118 have referred to them, I've not received any negative feedback at all. That's not to say that I have not received feedback, I have, much of which has included great ideas which Letting Supermarket have adopted into their business model.
I do see your point regarding the title though and I have removed the word "Full".
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Sign Up14:26 PM, 9th July 2013, About 11 years ago
Reply to the comment left by "Mark" at "10/12/2012 - 22:31":
Hi. This is my first post as I have only just joined. I know the company you are talking of as I have also used them. They offer an exceptional value for money deal and I have found them to be very helpful and honest. They tell it as it is and don't say they can do anything they can't. I would also recommend them, Mark
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Sign Up19:11 PM, 19th August 2013, About 11 years ago
As someone who has recently been welcomed into this industry, I have to say that I'm not surprised with some of the negative comments. But like it or contest it, the letting industry is changing.
New models are emerging. And they need to, to ensure its survival and growth. It is a sector which is incredibly important to our economy and our country, but it has been letting itself down (no pun intended) for many years and consumers (whether a landlord or a tenant) are looking for new providers, offering efficient business models combined with excellent service.
As an entrepreneur originally from the business world of advising SMEs, I applaud all new start-ups (mine included!) for having a go at improving the status quo! That's not to say that there aren't traditional providers doing an excellent job, there are. But it doesn't mean that they have the perfect solution.
Let's take ideas that have been successful in other sectors, and use them to keep improving the scale and reputation of this one.
Thanks for prompting me to look at this thread Mark, very interesting.