Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
BB
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Sign Up12:04 PM, 11th July 2018, About 7 years ago
Reply to the comment left by Kate Mellor at 11/07/2018 - 11:44
Not far wrong there Kate neither regards the little Hitler's on Shared Freehold Co.
Sorry but I missed a few points earlier, I don't have a BTL, all paid off. Nor does my insurance cover me for any litigation against the freeholder.
I did use a very reputable Leasehold law firm in your own town actually Kate, name no names. They are/were posted on LEASE'a website, started off great guns.
But now it does seem they did nt read my lease too well, nor play too coy when mentioning the CCJ and sale.
Cheers,
BB
bean
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Sign Up12:23 PM, 11th July 2018, About 7 years ago
I concur with most of what Kate Mellor has said/suggested subject to my comments below.
When embarking on any kind of litigation the cost issue must be fully understood. (subject to small claims usually no cost).
In your case your contract (lease) will usually take precedence as regards costs.
You do not want to end up with a pyrrhic victory (cost recovery clause in lease). The landlord can instruct Counsel at say a cost of £400 per hr and a Solicitor at say £275 per hr.
Forfeiture proceedings may follow at which point your lender will be involved at yet more cost. Your lender will likely "dump" you to preserve their interest.
Several outcomes are possible at County Court.
1. Case dismissed with costs, non compliance (CPR) etc.
2.Case transferred to FTT (Section 176A of the Commonhold and Leasehold Reform Act 2002). (As more than merely a breach of covenant, failure to pay SC)
3. Case dismissed as unreasonable for Claimant to have retained docs etc since claim arose (stale case).
You could end up in the court system with a matter like this for easily 2 years.
I know the above is not what you want to hear but it is reality of the legal system and courts which should be a last resort.
You have received some helpful comments which i believe are very close to what the solution will come down to.
Rules governing the award of costs are set in rule 13 of The Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013 S.I. 2013 No. 1169.
under section 29(4) of the Tribunal Courts and Enforcement Act 2007 Act (wasted costs) and the costs incurred in applying for such costs.
Tribunal may make an order in respect of costs only:
if a person has acted unreasonably in bringing, defending or conducting proceedings.
Willow Court Management Company (1985) Limited v Mrs Ratna Alexander, "…a decision that the conduct of a party has been unreasonable does not involve an exercise of discretion but rather the application of an objective standard of conduct to the facts of the case.If there is no reasonable explanation for the conduct complained of, the behaviour will properly be adjudged to be unreasonable, and the threshold for the making of an order will have been crossed…"
As regards default judgement you need to understand that a party in the wrong can obtain judgement in their favour. As no acknowledgement or defence was filed a court would have no further interest in the matter. A form is simply completed (about 3 mins) job done.
At the point of claim compliance with protocols is usually confirmed by tick box completion.
A court will not "waste time" on matters that are not going to trial as they are now deemed to be purely Admin/rubber stamping.
Whatever you decide make sure you understand the cost issues.
All the best.
Dennis Forrest
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Sign Up13:07 PM, 11th July 2018, About 7 years ago
As per my very first comment. As you have a potential sale then the pragmatic solution is just pay the £3000 to enable your sale to proceed. OK, it might have cost you about £1500 more than it should have done. Put this down to the cost of learning the lesson of always keeping fully up to speed with any leasehold property. As others have mentioned, leasehold properties can often have problems. I would guess that your next property might be freehold. It's OK having principles and being morally and perhaps legally right but if going down this route ends up costing you even more money just to prove your point then is it really worth all the hassle?
John Frith
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Sign Up13:29 PM, 12th July 2018, About 7 years ago
Brian, you may find a way to avoid paying the service charge by a technicality, but I would ask you to consider this: - who do you think is responsible for any mistake, and who will suffer financially if you don't pay?
The responsible person is probably the management company. If there was a fire at their offices, this could well have been the cause. Or it could have been incompetence. Perhaps it was such incompetencies that got the previous companies fired. You will probably never find out.
Who will suffer financially if you don't pay? Certainly not the management company, past or present. It will be recovered through raising the service charge for all leaseholders - none of whom were responsible for the mistake.
You mention your inexperience, but I find it hard to understand how you could have believed that the block would be managed with no cost to yourself.
You could argue that you should not have to pay any late payment penalties, or costs involved in the CCJ, but I cannot see any legitimate reason not to pay back service charges, other than finding an excuse not to pay.
BB
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Sign Up1:41 AM, 13th July 2018, About 7 years ago
Thank you to all three of you for the last comments or replues to my post. I ll try answer all in one response.
Yes sure I agree with the fact any costs in challenging this will be counter productive, especially given that (or IMO) keaehold kaw is discriminatory, favouring the freeholder not the keaeholder. Where is the fairness there?
If I pay it, then the CCJ will be classed as satisfied, so then I am unable to challenge it at FTT. Its too late or theoretically to have it set aside.
We are talking about paying £3,000 over the previous offer which was withdrawn of approx £1500. But the truth is the figure calculated by my solicitor on the basis of when I should have first been liable for recovery is Zero, Nil, 0 sum owed.
I gave no mortgage in the property its paid for, as too my others. All of which as stated I am selling to take the cask.out if the UK. Due in part to issues like this.
Yes of course there can be a reasonable argue as John Frith wrote, yes there must have been someone, somewhere that paid for the block's maintenance. But the correct laws and compliance was not met in issuing demands for 8 years.
Finally the first RMA was dismissed at the time of my purchase, the transfer of the fiat was never done by them and they did not register the transfer on file/data base. The later RMA had the fire, but the entry was not completed.
Ultimately all the records and any subsequent ones regarding the property, ie. SC demands should have been recorded, stored or inspected by the Freeholder, for backup . As they were still being produced and sending demands to the previous owner.
Incompetence by all except myself, I have all the documents going back to 2005.
My only failings were bring abroad, sick in hospital after a very serious accident and allowing the RMA Freeholder to mis inform and mislead me for several months, thus preventing myself from entering any defence, or requesting to have the CCJ set aside in due time.
They did not provide me with the Court papers for nearly 6 months.
Oh and by the way John, since when has referencing the compliance (or lack of) to Govt laws & regulations been an "EXCUSE" ?
BB
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Sign Up8:29 AM, 17th July 2018, About 7 years ago
Result! Settled! But why?
For all those who might have been reading this and posting your comments, I have now been successful in resolving this impasse and obtaining a full and final settlement. Sale going through.
But like most things in this world now, it makes very little sense to me;-
Freeholder and RMA offered £1448 via my solicitor last month as Full and Final settlement. A few days later withdrew it and upped the ante with a new offer for £3,000.
What followed or for myself was a stressful few weeks, wasted time and unnecessary correspondence trying to get their initial offer reinstated. They remained adamant, refusing to budge./p>
I made another offer yesterday of £2,000 in full and final, this was to include the second half yearly SC fees due July £480. They accepted it within an hour!?!? Hoorah.
Cant make out what all the fuss was about, as the difference is pennies. Or moral high ground for the Victors ?!?
Thank you to everyone for the advice, especially Trevor White,
bean
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Sign Up8:56 AM, 17th July 2018, About 7 years ago
Great news glad you got it sorted without paying legal costs.
Really pleased for you.
Kate Mellor
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Sign Up15:44 PM, 18th July 2018, About 7 years ago
Good news. These things are just so stressful. Glad you could come to an agreement and you can move forward with your life.
BB
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Sign Up4:34 AM, 19th July 2018, About 7 years ago
Reply to the comment left by Kate Mellor at 18/07/2018 - 15:44Thanks Kate, yeah big relief.
Finally they've provided me with the service charge invoices and statements with breakdown, dating back to when they first took over.
As you're aware I was in arrears for a large sum, in 2014 via their solicitors all 3 parties came to an agreement, by which I made a lump sum payment then each year installments to bring down the sum in "arrears".
However I now see each half year, so January and July I was sent TWO Credit Control letters within 21 days of each other, plus Admin fees of £82.00. So 4 times a year !!
This is surely unreasonable, as it smacks of penalty fees? Despite there being an agreement in place for the payment of arrears.
Thoughts please?
Kate Mellor
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Sign Up11:26 AM, 19th July 2018, About 7 years ago
I don’t really follow that. If you have a firm agreement in place and you stick to it to the letter there shouldn’t be any surprises unless your agreement is purely for your arrears and more current payments due are late. You might want to check they are sending EVERYTHING to the correct correspondence address or email. The department who sends out regular invoices might have your old address and the arrears department your current one (sounds silly, but it does happen).
Just keep ringing them and asking for an explanation.