Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
BB
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Sign Up1:25 AM, 10th July 2018, About 6 years ago
Reply to the comment left by Kate Mellor at 09/07/2018 - 21:57
Thank you very much Kate. A logical factual and legal argument. Which like you ve said most of the other responses have "missed the point". My calculations are I owed nothing until the compliant demands in my name were issued in 2013, this figure was £4,500 approx which I ve paid off already.
The CCJ was flawed as they (RMA or Freeholder) or their solicitors must have been asked at some point, had they provided the correct compliant demands and followed the correct procedures for the debts. They had not and yesterday the Director of the Freeholder Co. admitted they hold no documentation from 2005-10 and they offer of £3,000 as FF settlement can not be verified or calculated as they have no accounts to quantify this figure. Wtf ?!?!
Many thanks once more Kate, great morale booster.
BB
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Sign Up1:27 AM, 10th July 2018, About 6 years ago
Reply to the comment left by David Atkins at 10/07/2018 - 00:00
I did have a UK address, the property in question, they did not contact me there in 8. EIGHT years!!!
BB
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Sign Up3:34 AM, 10th July 2018, About 6 years ago
Reply to the comment left by trevor white at 09/07/2018 - 12:52
Hello Trevor and thank you for what appears to be a constructive query. Sorry I missed you out in the flurry of replies to comments.
About 4 years has passed since the CCJ was issued. Upon first being aware of its issue I immediately contacted all parties concerned. But the law firm acting on behalf of the Management Co. tried (successfully) to scare me into paying with the forfeiture of my lease, when I challenged them to its validity. Saying the CCJ had already been entered and time had passed to raise any objections. He was partially correct, but obviously he's not going to help me with any advice that I could have had it set aside.
Similarly it took the Management Co 3-4 months to email me copies of the summons and relevant paper work.
Working in Iraq made matters a bit tricky, as I only returned home 2 or 3 times a year.
As I first said in my initial post, I was green to leasehold (no excuses) having only bought the flat following my wife passing away in 2004 and the sale of our house to provide for our children with their lives and family.
I have never had any dealings with County Courts before either.
I returned to the flat every six months for a few weeks, as I private person I very rarely seen or spoke to my neighbours, they all seemed busy, young professional sorts.
Anyway Trevor perhaps this may help with your prognosis, yesterday the Management Co. contacted me to say the have no documents, SC demands, letters, accounts etc dating after 2010. So this means they can not prove they ever provided me with invoices or demands for the first 5 years.
I think this bodes well.
Many thanks,
BB
BB
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Sign Up10:55 AM, 10th July 2018, About 6 years ago
Reply to the comment left by dave collum at 09/07/2018 - 21:16
Cheers to Dave Collum, yes I have quoted and referenced this Act, also Section 19 Limitation Act of 1980, which if I am not mistaken has a Statue Barr of 6 years to reclaim debts. But perhaps some one might correct me regarding Leases?
Thanks again,
BB
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Sign Up14:47 PM, 10th July 2018, About 6 years ago
Reply to the comment left by BB at 10/07/2018 - 03:34
Prompt for the purposes of setting aside has no definition. Each case turns on its own facts/merits. I would say that if you have without reasonable excuse once you learned of the CCJ, delayed matters for more than say 14 days you will struggle to convince a Judge.
Judgement would have been obtained as you stated in default. There would have been no proof of compliance with pre -action protocols required.
You may be able to show that you have a real prospect of success but it may be that you are deemed to be too late.
The statutory limits will apply and so will any restriction on title passing (land Reg) relating to non compliance /breach of lease. I am aware of the points of non valid SC etc but this will have to be argued and won.
Negotiation is the way forward here, legals will prove costly and lengthy.
BB
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Sign Up3:09 AM, 11th July 2018, About 6 years ago
Sorry Trevor, so what you are saying is the RMA and/or Freehold Co. could have employed a solicitor to apply to the County Court to obtain a CCJ for payment, or possibly even done so themselves, without ever having to provide proof of arrears, or qualify that there was a debt, the debt was bonfide and that they had followed all the prescribed procedures (LTA) and taken reasonable steps to request payment from the debtor (PreAction Protocol).
Non of this required scrutiny by the Court or the solicitor prior to Judgment?
Wheres the fairness and justice here?
Kate Mellor
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Sign Up7:28 AM, 11th July 2018, About 6 years ago
That’s about the size of it B.B. the court relies on your response to their letters to object within the specified date if the debt is not owed. If you don’t respond the creditor will receive judgement by default. That is in effect the purpose of the option to set aside a judgement, in instances where the documents were sent to an incorrect address, or the debtor was out of the country, or in hospital and was unable to defend themselves or make a counter claim.
I’d suggest that you get a referral to a good leasehold solicitor. Even if their only purpose is to sift through all the evidence (along with the wording of your lease) and advise on the best way forward. These guys hav a stronger position at the moment because they have a CCJ against you; you have a valuable asset at risk; AND you have time pressures in that you want to sell your property which they are in a position to prevent. They kind of have you over a barrel as unsavoury as that is, you are best to be pragmatic and unemotional in your decisions.
Check your BTL building insurance policy, mine all have legal insurance as standard. If yours does then contact your insurer to commence a claim. That should pay for your legal bills to defend your position. Your other option is no win no fee. It’s not just dodgey ambulance chasers offering this, even good firms (the larger city ones) offer this if they deem you have a winable case. They’ll at least give you an assessment of your position, even if they don’t want to move forward on that basis though, so worth the time.
Kate Mellor
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Sign Up7:51 AM, 11th July 2018, About 6 years ago
It sounds as though they have gone straight for an MCOL in County Court and not taken this via the FTT (which I would avoid if at all possible, just due to the expense and time factors), personally what have you got to lose from an attempt to get the CCJ set aside in the county court? It’s a simple form! Delving into the world of the First Tier Tribunal is over complicating things if they haven’t gone down that route in my opinion.
If you get a hearing turn up with ALL your evidence and a good bullet point summary and let them present their evidence and the judge can decide how much you owe. ASSUMING they accept your application at this late stage, but if you don’t try, you won’t know...
BB
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Sign Up11:23 AM, 11th July 2018, About 6 years ago
Reply to the comment left by Kate Mellor at 11/07/2018 - 07:51Thanks again Kate. As I said I was indeed overseas can prove this and I still am as an Expat retiree.
The Freeholders/RMA did not even know about their CCJ against me.....nor even that they used a Solicitor back in 2014.
They made £1448 as offered in FF settlement, until a switch clicked on and they were alerted to my sale, also then my solicitor asked about having the CCJ marked as "satisfied".
This they soon withdrew, what I thought was a reasonable sum as this is what they CAN provide accounts for, ie. during their tenure 2010 onward.
To be honest Kate we are arguing over£1500......Oh and a principal. The later of which don't carry any credence nor value in the UK no longer, I m very sad to say. Hence I m selling up.
Thank you most kindly for your time, advice and help.
Kate Mellor
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Sign Up11:44 AM, 11th July 2018, About 6 years ago
Reply to the comment left by BB at 11/07/2018 - 11:23
Leasehold is an absolute nightmare these days judging by what I read on here! I wouldn’t touch a leasehold flat with a barge pole now sadly. You either get large managing agents/freeholders taking over/buying up and looking to make as much money from charges as they can by hook or by crook, with a very muddled tribunal not seeming to do a good job at fairly resolving disputes or enforcing judgements; or in smaller blocks with a management company shared by leaseholders you get some power-crazed megalomaniac ensuring they get themselves appointed director (not hard as let’s face it who among us wants extra work) and turning the place into their own mini dictatorship! No thanks.