Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mary Latham
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Sign Up19:16 PM, 19th March 2012, About 13 years ago
I have put a new thread in the system Ben lets not detract from Johns important information. I am running a seminar all day tomorrow so I will leave you to hold the fort and join in in the evening.
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Sign Up19:57 PM, 19th March 2012, About 13 years ago
OK LHA is the most fantastic investment you can ever make!
Every prospective LL should consider that LHA is far and away on average the best way of investing in the rental sector.
Anyone who chooses not to consider LHA needs thare head examining.
You should not concern yourself with the additional issues with LHA.
Just pay a percentage of your rental income to a LA to manage properties that are far away from you.
You will make far more income doing this than buying nearer where you live; if you did you will also have all the hassle of managing things yourself and you won't have so much LA fee to offset against your tax bill, think of the LA, he has to make a living somehow.
Any small prospective LL that chooses to invest in the PRS rentiing out to private tenants is doing the wrong thing.
If you find that private rents pay more than LHA where you live, LHA is far and away still the better option.
LHA claimants are wonderful people, far better than PRS tenants.
Helping LHA tenants through their difficulties will cause you much work but oh, so rewarding when you manage to set up a single mother with 3 kids in your nice 2 bed flat, paying less than the market rent.
LHA claimants are considerably less trouble than the PRS tenant.
This as they tend to stay for longer and the LHA rate stays the same for longer.
Also having LHA means you will be able to employ more builders and decorators when you have to repair and refurbish your property when the LHA claimants eventually leave.
All those walls that will have been coloured in by her children.
Don't concern yourself with obtaining RGI on your LHA claimant or a possible guarantor; it is highly unlikely they will qualify.
Don't worry if they don't pay the rent to you; all you have to do is do loads of admin work to get the LHA paid to you directly.
It normally takes 2 months of non-payment before you may claim for LHA to be paid directly., this all takes about another month during which time you will have to find some money from somewhere to pay the poor LHA claimant's rent.
Obviously her drink and drugs and lifestyle is far more important to you than her paying you the rent owed.
Of course you know the poor thing is not going pay you the 2 months rent she owes you.
She has a lifestyle to maintain you know!
Why should she pay to a greedy LL who is making profit, hopefully! out of her unforunate domestic circumstances.
You won't mind if the council claims back al;l the rent they paid directly if it turns out she has been living with a secret boyfriend you didn't know about and as a consequence the council will be clawing back from you the overpaid amounts for her actual domestic situation.
LHA claimants are the most wonderful people you could ever hope to meet; don't be judgemental if their domestic circumstances impact on your bottom line.
Under no circumstances should you cast envious eyes at the differential that the PRS is achieving in market rents.
You know LHA is a far better proposition!
So I say LHA for ever.
Almost to the extent I am going to kick out my PRS tenants at £1000 pcm and rent out to those wonderful human beings called LHA claimants.
I will receive about £676 per flat.
I have nice plain walls for lots of drawing on when I take on the inevitable single mother and 2 screaming kids; but hey I can always just slap a bit of magnolia on it when they go!
I say never listen to a LL who says he finds the PRS pays more than LHA, he is clearly talking BS and doesn't know what he is doing.
Don't take any notice of any LL who has had bad experiences with LHA claimants and consequently does not ever wish to take them on.
He is clearly misguided.
So I say to all LL get rid of your PRS tenant sand take on those wonderful LHA claimants.
Don't concern yourself if your lender states you are not allowed to take on housing benefit claimants.
Don't tell them; how are they going to find out?
Even better sign up for a PSL which means you could any sort of council tenant in your property and pay a fixed rent, that will be less than the PRS.
But is will leave you with a nice warm feweling all over with the help you are providing to the council to assist those poor unfortunate claimants.
Don't concern yourself if your lender forecloses on you if they find out the council has a 5 year lease on your property.
You won't mind being bankrupted will you, think of all those poor unfortunates you will have helped.
You have performed a public service, you should be knighted!
Let's hope there is a LL who will be prepared to house you as you will be a LHA claimant.
So lets hear here it for all those LHA claimants they are wonderful people and deserve good quality accommodation at a substantial discount to the local prevailing market rents
Support your local housing department, they need your quality properties for their claimants; DO YOUR PUBLIC DUTY!.
Mary Latham
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Sign Up20:15 PM, 19th March 2012, About 13 years ago
Paul This thread was addressed to those landlords who do take LHA tenants and who want to learn from a very knowledgable man
I know that you are not interested in this client group and I cannot understand why you feel that its appropriate to hijack this thread. Dont landlords have enough enemies without turning on each other?
Mark Alexander - Founder of Property118
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Sign Up20:17 PM, 19th March 2012, About 13 years ago
Hi Mary, your new thread is now live here >>>
http://www.property118.com/index.php/universal-credit-the-elephant-in-the-room/26354/
Ben Reeve-Lewis
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Sign Up20:19 PM, 19th March 2012, About 13 years ago
Yeah come on Paul. I like exchanging ideas with you and count you as decent landlord/fella. Nobody is syaing you have to go LHA. JP is just pointing out the financial advantages of doing it in certain areas. It aint a moral thing, and I wouldnt expect that of any landlord. Its business pure and simple and if JP can make extra by renting to LHA tenants, surely that is a relevant business model?
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Sign Up20:27 PM, 19th March 2012, About 13 years ago
Indeed I wholeheartedly agree that where appropriate LL make an appropriate investment decision.
That is all I ever did..
In my case LHA was not appropriate because I deliberately chose not to cater to that market as presently the market rent pays more than LHA.
So as you suggest I have made the pragmatic decision of renting out to only PRS tenants.
It seems that possibly I don't know what I'm doing; mind you maths was never my strongest subject at school!?
Mark Alexander - Founder of Property118
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Sign Up20:35 PM, 19th March 2012, About 13 years ago
Here, here Ben and Mary.
Come on Paul, there are lots of readers of this thread. Some are like you and choose to do what you do, I'm one of them. That's not to say that I don't admire what others have achieved.
Bear in mind that some people reading these threads will be new to property investment and want to read all angles. You have your point of view and that's fine but you way is not the only way, please respect that.
Your views of LHA claimants are very obviously prejudiced and whether you see that or not other people do.
I've documented my own property investment strategy here very clearly. John Paul is doing the same. I have nothing to prove and neither does he. Some people will follow my strategy and others will follow his.
Some people may want to do what I do, others may want the larger profits and follow John's LHA model, do I care which? Of course not! I share for the sake of sharing.
If somebody is out there with half a million considering property investment does it make any difference to you or me whether they do things our way or another way? No, of course it doesn't!
Many people have made their fortunes in property and choose to share their stories here. We have all done it in different ways. Student lets, holiday lets, LHA, upmarket, mid market it makes no difference. These people are sharing their strategies freely and people will choose which if any of them they want to copy.
Please don't allow your ego to take over. Reading your comments is a bit like watching a person of one religion or political persuasion trying to convert another person to their religion or political persuasion and then attacking them when they share their own beliefs. What's the point? If both people are good people let them be. Others will decide what's right for them too and there is nothing at all wrong with that either is there?
There are plenty examples of fundamentalism in religion and politics, are you aiming to be the first landlord fundamentalist because that's what you are beginning to come across as.
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Sign Up20:44 PM, 19th March 2012, About 13 years ago
One presumes Mary that all the previous knowledge built up over the previous years will be of no use and UC will require a massive steep learning curve!?
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Sign Up20:44 PM, 19th March 2012, About 13 years ago
It's horses for courses Paul. You chose private and I chose LHA as I make more money at it. However if you reread all you comments about LHA you do seem to be very negative about them, unusually so. You have had bad experiences with LHA tenants, I've had bad experiences with landlords but that doesn't mean I don't want to deal with them or even be negative about them. I was always taught if you haven't got anything nice to say don't say anything at all.
Look guys, we will get over UC. We got past the tenants being paid direct, everyone thought that would be the end of the LHA sector and it wasn't, we then managed to get past the LHA reductions last April, and we will get over UC.
We can set up direct debits from our office so as with marts great idea on credit unions, we too will be in control of the tenants benefit and can change the DD to come out when ever we choose, which will be the day the tenant gets paid.
Good thing about the DD is that there are only two reasons for the DD not to go through, either not enough money in or the tenant has cancelled the DD. If the rent is due on the 15th and the tenant doesn't have enough money in, we will get an email the next day, so we can act immediately. The other reason is that the tenant may cancel the DD say on the 7th (week before) we will get an email the next day exhaling the tenant has cancelled the DD so again we can act quickly and effectively. As with all problems we face in business, there is always a solution. There is a great saying by Charles Darwin, "it's not the strongest or most intelligent that survives but the most adaptable to change" how very true!
Mary Latham
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Sign Up20:56 PM, 19th March 2012, About 13 years ago
Very possibly Paul we still don't know the details.
One thing I will tell you is that I too chose not to target people on LHA but until last year I had 5 tenant who paid me from LHA a couple had lost their jobs, one family breakup, one gambling habit, one health issues. All these tenants were paying their own rent when I took them. At this moment I still have two tenants on benefits and they pay their rent in full and on time.
Paul my thread on Universal Credit is live now and I would be happy to discuss possible issues with you because one day one of your tenants may need to claim it. We are all one P45 away from a tenant on benefits.